Lennar Reviews in Punta Gorda, FL

Overall it was a great experience. They did what they said.

Erik, Jerred, Bo, Nathan, Sherry and the whole Lennar team and Subs did an amazing job

Everything was good until we closed on the house no communication after! Do not buy!

We love our home and will ultimately make it ours. However, Lennar could add a few things that would make the buying experience better. For instance, towel bars in the bathrooms, cabinets in the laundry room and pull-out drawers in the kitchen would give the buyer a much better experience by meeting their basic needs. It would elevate Lennar's reputation as a builder. Otherwise, they have been great to work with.

Lennar was only interested in making the quarterly numbers NOT the satisfaction of the buyer. We had a terrible closing experience. We did not get thngs completed in a timely fashion and were pushed the entire time to "just close". I will NOT ever buy another home from Lennar!!!

Excellent service from sales to PDI to closing!

The house was very well built. There were some minor issues with some small details

Overall we are satisfied with our purchase but there have been some hiccups. We have bought and sold over a dozen homes so this is not a new experience for us. This has been one of the rougher experiences we’ve had with a builder. Pros: -Price: you do get a lot of house for the money. The same sqft with other builders in the area would be a lot more. -Sales Rep: We worked with Joey and he was great to work with. He was very responsive and fought hard to resolve any issues or concerns very quickly -Floor Plans: They have some unique and well thought out floor plans to choose from. We liked that they had things that others didn’t. Cons: -The quality of workmanship is rather poor. We expected lower end finishes for the price point but several simple things were just sloppy (i.e., lots of paint drips on tile, banisters, windows, tubs, etc. All the Cat6 cable was wired incorrectly and I had to re-terminate all of them. Pieces of wood were left on our roof and are still there more than two months after we reported it. Garage floors are stained and have cuts, cracks, and chips all over. They tried to hide cracks in the cabinets by painting them. Chips in the tile just had a little calk/paint thrown over them in hopes we wouldn’t notice. Bath tubs all had drips of paint, caulk, or putty; one had rust spots. The house was not very clean when we moved in. Lots of window seals had dead bugs, one room had a giant dead bug stuck to the wall, all the bathtubs had wall dust and debris in them, several places they adjusted outlets or wall plates there was the dust/residue from removing the plates on the carpet, in the master closet (where the Cat6 terminates) they left all the wire clippings from terminating the Cat6 cables, etc. Just overall sloppiness that doesn’t leave the best impression when expect to walk into your shinny new home) -Warranty Rep: we were told that a warranty person was supposed to join us at our new home orientation and they did not. Apparently they were supposed to go over the warranty details, deadlines, how to register appliance warranties, give us a book of something, etc. and we didn’t get any of that. We’ve told them several times and no one seems to care. We’ve been told most the information now by neighbors but they are holding us to deadlines and such that have never been explained to us. -Walkthrough Report: The construction manager is the one who came to the walkthrough and many of the things brought up were never written on his paper. He told us that we didn’t need to write anything down because he was, but he never showed us his list, and half the stuff we brought up he didn’t include. He told us someone would be in touch as not everything would be fixed before closing. Now that we have access to the warranty portal we can finally see his list and even though no one has contacted us, everything on it is marked complete. Many things were not addressed; some are very obvious that they weren't even looked at and other things were not really addressed, just some hokey quick fix. Since no one contacted us, I resubmitted most the items that were on his list plus the others that he missed. Fortunately, we had a private inspection done and had sent them this list ahead of time so many of the things he didn't write down were on that inspection list but some of them that weren't we are now being questioned why we didn't have them on our walkthrough list. It's been a rather frustrating process. -Imperfections: we understand that nothing is ever going to be perfect but when you buy something new, you are expecting things to be new. Several items are damaged and thus far not being taken care of. I am still working with the warranty people but the most frustrating aspect is that our closing was pushed back because they wanted the house to be "perfect" before we moved in so it's frustrating that we have large cracks and chips in the garage floors, deep scratches in the kitchen sink that cannot be buffed out, scratches all over the microwave controls, and cracks in the kitchen cabinets. Not only were these not noticed BEFORE we did our walkthrough (which was the reason we were given for pushing the closing date), we are struggling to get some of them addressed because either "they weren't on our walkthrough report" or "that's within Lennar specs". It's frustrating to me that I bought a new house to avoid these kinds of fights yet I am still having to have them. Many of our neighbors are telling us of similar experiences so I highly recommend anyone building with Lennar heed this advice and be very forceful in what you want BEFORE you close. Afterwards, the battle becomes much more difficult. Overall, we are happy with our purchase. We love the house, the neighborhood, and neighbors. I just wish I would have been more discerning before we closed and insisted that I get, in writing, the list of things they would take care of before I signed. Our previous builders have been very easy to work with on these issues (and we had fewer of them) so we didn't stress it but should have. I would not tell anyone not to buy from Lennar, I would simply say, be VERY picky at your walkthrough and have a clear understanding before you leave what will/won't be addressed, what will be outstanding after you move in, who to contact if they don't contact you, etc. If you are not happy with those answers, talk about it BEFORE you close. That's all I would recommend. ... More

They have a great sales team and if you have a problem, it’s taken care of fast and to your liking.

This is our first home here in SWFL and Lennar stood out as the builder who offered the most bang for the buck. There are a few things with our home that we do not like since we have lived in it for over two months now and that is the windows are complete garbage. Glass has bubbles in it and the panes are as thin or possibly thinner than a photo frame from a store. You would think a home in a coastal community would be required to have impact glass and better-quality windows but here we sit. I am pretty sure these windows will be destroyed even with the hurricane shutters up. Our electrician must have been having a bad day also because we have switches for our ceiling fan rough ins that do not work and basically control nothing. We have numerous plugs and switches that do not work or do not control anything. I am working on a warranty ticket as we speak so as long as we get that all squared away, then we will be better off. All and all the home is great. Our construction team was really detail oriented and overall (other than the windows) the home seems pretty solid. Future buyers: ask to upgrade the windows and keep an eye on the electrical work... ... More

Experience was smooth and well organized.

It has been one headache after the next. I THOUGHT owning a new home would be a dream and maybe because we have never have owned a new home our expectations were set to High. Everything from broken door locks, marred closet doors, scratches on most of the windows, and a kitchen range that doesn't work. We do have a wonderful associate we deal with and she is wonderful. Keeps us informed and very knowledgeable on how to get things done. That being said the house shouldn't have been given to us in this condition.

We had very good experience with both Blake the Project Manager and Caitlin the Warranty Rep for our home. They were very responsive to our requests and followed through to completion.

Very deceiving sales tactics by our agent. Steered us away from the property we wanted by telling us there would be a bidding war for it. No bidding war happened as property is marked down now. Just would have liked to purchase what we wanted as we were first to buy.

On site sales - Ben - consistently followed up to win the business. Lennar offers a complete package, soup to nuts, of home buying. Highly recommend.

The experience was unacceptable from the start. We were misinformed about multiple important issues by the salesperson. The homeowner orientation was a joke. Noting was explained to us . When we asked about operating the pool we were told I don’t know I’m not a pool guy. We were given no information about how r trash was handled. Essentially nothing was explained to us.

After the contract is signed and the first deposit is made Lennar's customer relations is poor. Every question was basically answered with the same response, "You signed the contract and there are absolutely no changes allowed by Lennar." For over 1 month I visited the construction site weekly and little of nothing was done. Materials sat in the home and yard but little work was accomplished. Lennar could change the closing date but the customer could not even request a closing date. Lennar said they had a new Quality Inspection that would take 1 week. A walk through with the customer and then Lennar needed a week to fix any items prior to closing. I scheduled a professional home inspector after the Lennar Quality Inspection and a great many deficient items were still found. After living in the house for 2 months I have found the quality of materials used by Lennar to be below expectations for the price of the home . Workmanship fair at best. Appliances of the lowest quality. I checked several appliance review sites and the GE appliances installed by Lennar are the lowest quality and price made by GE. In fact, I have already replaced a refrigerator at my own expense. Every step made on the second floor is a load noise on the first floor. Every toilet flush and shower used on the second floor is a loud water rushing sound on the first floor. When the AC or heat comes on it is like a Wind Tunnel in the first floor bedroom. I paid for the ungraded flooring and asked Lennar if the newer waterproof Vinyl plank flooring was available and was told "Lennar does NOT allow any changes to the design." I checked 3 companies and found the Vinyl plank was 2-4 thousand dollars less expensive than the upgraded ceramic planks I paid Lennar. I could go on and on but I am forced to live with my situation but I will continue to advise anyone through blogs, social media and in person to avoid doing business with Lennar. I have no objections to my full name being displayed. ... More

The experience in buying was easy. The construction manager assigned to show us our home and go over systems should have stayed home that day. It was non existent. Nothing they told us was completed until we had others involved. The care team is terrific. They respond immediately to any needs.

House wasn’t ready for the walkthrough. Quality of the workmanship was not what I expected out of Lennar and with the price of the home. With a lot of community things got resolved. After the closing the whole process of getting house keys, mailbox keys, gate pass and getting everything changed into our names and learning all the process and multiple sites has been stressful. I feel things could be streamlined so the whole process is not so stressful with closing and moving.

We love Webbs Reserve. Closing did not go smoothly and the lack of communication from Lennar was disappointing. They have been responsive to requests for service since we closed. Make sure to go through the fine details of the contract to look for additional “hidden” charges.

Overall poor communication from start to post close. More issues with workmanship than we can count. Should’ve done more research upfront. Lower end priced community, so you get what you pay for. We were excited about the amenities. House is sub par

I was unable to close on the home I originally had built due to the home not being completed on time and several building issues including but not limited to water damage in every room and a large crack in the foundation that extended across the garage floor. I had to closed on a different home which I am now finding issues with.

Sales people were excellent. Very knowledgeable and quick to find answers; They were not pushy nor did they say to us you must decide now because someone else is looking at your house.

The purchase experience itself was good (sales and title), but the overall experience was marred by many poor quality control issues on the finishes. Some examples include: - Cracked grout in both bathrooms, chipped countertops, cabinet handles that aren’t aligned properly, appliances not leveled, poor interior paint job, unlevel floor tiles, etc. We gave them a two-page punch list prior to closing and now it’s two months later and only about 4 of the 20 items have been fixed. This is a vacation home for us and we told the construction manager we were fine as long as everything was fixed within a month of closing (they can feel free to come and go as we aren’t there). But even the things that were supposed to be fixed pre-close weren’t fixed yet. Sub-contractors not familiar with what they should be doing — for example, the included Ring doorbell has a part that has to be put inside the chime within the house; this was not installed on ours (it was in the box they left us) Within the community, sidewalks are already cracking, some outside areas on the grounds are not graded properly (so large puddles form from the irrigation system), so just poor quality control resulting from cheap and poorly supervised workers. ... More

Lennar profits depend on mass production of homes. Improvement can be made by staffing the on site construction mgr. positions. This will ensure a higher quality product (home) with less issues that homeowners request to fix in the first year. Labor contractors standards of quality are much lower than what the Lennar executives expect. To maintain Lennar idea of quality home and reputation of customer service, there needs to be more inspection, rapid response to issues, and observation of labor contractors. The Warrenty Mgr. tries to resolve issues, yet is too overwhelmed. Need more support on site to meet the demand of new homeowners requests. Lennar is not a custom home builder. Thanks. ... More