Lennar Reviews in Punta Gorda, FL

I was told the Community Activities Center would be ready to open in late 2021 and would be like National, I now hear they may not be identical and the opening has now been moved to the 3rd quarter of 2022. That's a big miss

House was suppose to be move in ready. They told us any issues would be addressed. (Not really). The virus only slowed things down more. It started several months before.

The overall experience went well but BEWARE when doing your pre close walk through. You will be promised that your list of things will all be taken care of. Well, eight weeks AFTER our walk through we still have numerous issues that have not been addressed (a few that are pretty major). You must stay on top of the complaint department but they are terrible at following up with you and keeping you updated. Very frustrating.

The overall “buying experience” was quick and easy, but the problems began as we neared our closing date. We purchased our home remotely, so we did not have the luxury of being on-site during the construction process. As the closing date neared, we soon realized the finish quality was extremely poor (after flying down for our walk-thru). It was clear the trim was installed before the tile floors, so it left 1/4” gaps in some places. The mitre cuts looked as if they were made by a “do-it-yourselfer”. And everything was resolved “the Lennar way” with tubes and tubes of white caulking. The outside pavers were poorly installed, and interior closets were framed wrong. After agreeing to postpone our closing, many of the issues were left unresolved. We eventually closed, but only because we were told it all met “Lennar’s Quality.” It has been about 6-weeks since we closed, and we’re now dealing with the warranty team. I give the highest regards to this team, as they are going out of their way to make things right. Kudos to Lennar’s commitment to satisfaction through their home-warranty care, but in the end many of these problems should have been resolved prior to closing. We are now wasting “our time” reporting issues, waiting for contractors to do inspections, and having to be home when all of this work is being done. In the end, we would definitely buy from Lennar again. Their overall value is good, and their commitment to making things right (via the warranty) have eased many of our concerns. I would encourage anyone buying remotely to stay on top of the building process, as we trusted our construction manger to handle this part for us. Never again! ... More

We have been very impressed with Lennar's response to work orders for customer care issues. The vendors they send out are prompt and efficient. We have been completely satisfied and would recommend anyone to use Lennar Customer Care

Cannot opt out of very cheap appliances. Had to get rid of appliances before installing up graded appliances. Can’t make any changes, not even to add an electrical outlet.

I have had a few issues and the response has not been great.

Attention to some of the detail work is not as good as it could be.

I like the location and the design of the house. I do think for the price they could have put in better appliances or given me, the home buyer, a chance to upgrade. The young lady who sold the house to us has been very easy to work with and offered other information to make our move easier.

Tom the salesman is a 5 star! He was responsive and very informative Easy to work with and followed up. David in the mortgage process is also a 5 star. Great to work with and made the process smooth and easy. Eric in Warranty is a 5 star plus. Did excellent follow through and kept us informed. Was very responsive. Won’t list his name but construction manager is a 1. If it was only him I dealt with I wouldn’t buy the house. No follow through, failed to deliver promises and non responsive. Overall I love the house and highly recommend Lennar homes. Great quality and well priced. I would buy another Lennar home ... More

Susan gets all the work done for us. She has been Great! Lennar constuction should have had all these issues done before we moved in. Been here 7 weeks and still getting problems resolved.

Disappointed after traveling all night from out of state Supposedly the house was move in ready. When we arrived at 430 AM …..the house we walked into was filthy! Slept in the garage… in the car. Brought it to the project manager’s attention and he had a cleaning crew come in that morning.

Lennar has been great to work with so far. Dana has been awesome supporting our punchiest issues. GC has not been back to finish punch list issues after several calls and text. Dana is working on it. Kitchen countertop has pits and Cloudy spots that will not come out. I know several owners have replaced counter and carpet already. Lennar needs to look into supplier and quality going into condos.

Response time to requests for repair is unacceptably long

Not real thrilled with the responsiveness of addressing issues that came up AFTER we closed. Still waiting on several items 6 weeks later…

How many calls you need to make to get a faucet fix in your NEW house? Mr CEO please answer.

More communication from realer and builder would be helpful

We love the space, and location the agent was great the guys that we have worked with are super helpful....but cheap paint, cheap fixtures, the granite turns dark green to black has chips in it. Faucets spit, toilets don’t flush properly, paintwork on trim peeling.

Stay away if you are looking for quality

Finish work in the home was poor. Appliances damaged, drywall finish was terrible. Front door won’t close flush. House was very dirty soon arrival. Oil and paint on driveway, roof issues overall very disappointing.

Our home was ready early. We were not prepared for this and it has cost of several thousand dollars. The lack of communication from our sales associate was very poor.

LENNAR as a builder is a good value for the money

Our customer service relationship manager has been outstanding. Everyone is responsive to our needs. As soon as we report an issue, they rectify it immediately. This is our second Lennar Home and would do it again. We love our home and the community.

The walk through with the assigned builder for my home was not done well. In my opinion home was not ready. Also there is no kit that is given to you that has everything about the house such as warrenty information, ect. I walked through the house and found info on all appliances including AC, ect and then called and logged into websites to register. a organized packet would go a long way. thsi is my 3rd new home and the first one where basicaally received nothing.

Excited to be living in the Heritage Landing Community. It unfortunately took longer than anticipated as we waited 3 extra months to move into condo. I wish there was more communication from Lennar but we had to keep calling for any information which was frustrating. Once we closed on our home we did not receive any information on anything that came with home. There was no follow up on how we were doing or how they can help. I was very disappointed in their welcoming us to community of which there was none!! We had to go to sales office for keys and that was it! After settling in a bit there were a bunch of issues: dishwasher did not work, dryer vent was closed shut so dryer did not dry and a few other items. On a positive note the issues were handled very well. Warranty department contacted us almost immediately and issues have been taking care of quickly. ... More