Lennar Reviews in Sarasota Bradenton, FL

Our loan office dragged out the process much longer than we anticipated. As a result, we missed our closing deadline and were penalized with a daily fee for each day we were still not closed. Thankfully, after working with Olga and Dennis, our penalty was reduced. However, I still do not find this contract agreement to be appropriate.

The quality of the workmanship was terrible. Before close windows and floors especially were supposed to be cleaned and scraped. The tile is so stained from grout I'm assuming and it doesn't come out. Most things they said were fixed were not etc etc etc.... I could go on and on. I have an inspection report with at least 100 items that need to be fixed.

Overall a wonderful experience and especially working with our sales representative Alex*****! Lennar is blessed to have Alex as she is a true professional every step of the way and goes the extra mile for her clients even when out on maternity leave!

We had to fight way too long and hard to get things done right. Once we did get it done we were happy.

After the closing I had to follow up numerous times to complete the punch list. Very poor response. I have bought from other builders and this was the worst experience.

Nate was exceptional. His follow up/through was appropriately persistent, highly professional and always helpful. Look forward to spending time there this *****! The quality knock was there were some issues that were not fixed after the first inspection which required me to buy a second inspection. Eventually they were taken care of with one in the balance that may have been fixed.

Overall, better communication across all fronts could be much better.

I'm sure you don't want a rating from me at this point.

Feedback on the Lennar/Lennar Mortgage Homebuying Process Our home itself has been great, but the process to get there was genuinely stressful, to the point that I understand why a realtor once warned us that Lennar “builds beautiful homes but ruins the experience with the process.” Here’s the detailed feedback: Communication overload and fragmentation We received 93 emails in a 10-day span. On top of that, we were required to download three separate apps (Lennar Track, Lennar Mortgage, and Lennar Home) just to keep up with different pieces of the process. The in-app AI chat didn’t function. When speaking with our loan preparer, we couldn’t even locate our own prior chat history to reference earlier conversations. This made it very hard to track what had already been asked, answered, or resolved. Inefficient document requests Documentation was requested in small batches, three documents at a time, rather than providing a full list up front. This meant repeated back-and-forth over what should have been a single, clear ask. We were also asked for the same documents multiple times, and each time were expected to turn them around immediately, which felt one-sided given how slow other parts of the process moved. Inconsistent staff experience Service quality varied a lot depending on who we worked with. One representative (Kelly) asked us for the same information twice. Another (Robert *****) came across as curt. Peter was genuinely great to work with, but a typo in his paperwork (a subtraction sign error on the mortgage documents) caused real confusion and had to be caught and corrected. Inspection scheduling problems We waited 4 days for a response about inspection attendance, then were told the inspection had to happen by 9am. The time was then given to us incorrectly (Frank), and when we tried to get it corrected, we were refused a schedule change. The inspection itself ended up starting 20 minutes late. Wire transfer follow-up We received repeated emails urging us to complete the wire transfer, plus Frank texting us twice about the same thing in a short window. It was more pressure than was necessary given we were already on it. Insurance documentation errors All of our insurance documents were changed to an incorrect address on Lennar’s end. Lennar then contacted our insurance company to complain that the documents were wrong, when the error originated on Lennar’s side, not the insurance company’s. Lack of closure/follow-up After all of this, we never received confirmation from the mortgage team on whether things had actually passed or were complete. We were left to assume everything was fine rather than being told. Post-closing warranty response Since moving in, our air conditioning has gone out. A sprinkler had been placed so that it filled the outdoor unit with water until the electronics were ruined. When we reported it, we were told someone would call within an hour. Instead, we got a text about three hours later saying someone would come toward the end of the following day. We have since requested that someone come out to move the sprinkler, and the warranty claim has remained open with no resolution. A failed AC in Florida is not a minor issue, and the response did not reflect that. Bottom line: The house is exactly what we wanted, but the path to closing and the support afterward involved unnecessary friction, duplicated effort on our end, and administrative errors (the address mix-up in particular) that created extra work and stress. It’s clear that Lennar is a very large company whose main goal is building as many homes as possible, and the individual buyer can get lost in that. If someone asked whether I’d recommend Lennar, I would be very leery and tell them to check everything twice. Streamlining communication into one channel, sending complete document lists up front, giving buyers a clear “you’re all set” confirmation, and responding promptly to warranty issues would go a long way. ... More

We met with Ron for the walk through. Best guy ever. He knew the home and its craftsmanship inside and out and made good and every promise made to us.

Starting off with Valerie in the sales office, she was amazing. Very personable and helpful. I could email/ text her with questions and her response was always immediate. Noah in the Title office was very responsive and informative. The rest of the title company were great. Overall, it was a great experience.

People were mostly responsive and helped to explain what was going on.

Overall the buy experience was very good with Lennar however there are a couple areas for improvement. 1. I closed on 7/28/26 but still have not received mailbox keys. Today is September 14, 2026! Also, 2. I have not received my $2000 from a previous purchase attempt with Lanner for a bigger home. 3. I was unpleasantly surprised and quite disappointed that the Prosperity Amenities club was not part of the package and have to pay a monthly charge to access the pool, gym and clubhouse. This detail was never mentioned and would've swerved me to continue to look to see if other communities with amenities followed suit. This is Florida and it is very HOT here at it boggles my mind that there is an actual fee to access a pool. I could see charging for the clubhouse and gym but not the pool. I am not happy as this was an unforeseen cost as I approach retirement! That said, my rep Paula ***** was excellent!! : ) ... More

The process was good, People are great, Appliances are extremely low grade. Probably would recommend purchasing your own. Specially see once you close you are stuck with the MFG ( ***** is horrible). Dryer hasn't work right from day one and they are waiting on parts that are back ordered. Bodwell (***** service)order the part then canceled the part and now are having me deal with customer service who is trying not to replace it. 2nd my water heater keeps tripping the circuit when it rains heavy. The fix has been to tape the heater. The local repair guy claims that the ***** said that's the fix. ... More

We did not have a good experience with our sales person. He did not show up for our walk through or closing and left us in the dark.

Lennar process for purchasing home all online on a daily basis. Buyer wakes up to an online request daily to login for signatures or provide information. They need a title agent on property for ease and communication.

[TRANSLATED FROM ES] The only thing would be if its approval were a little less complex. Credit

Our experience with this builder has been extremely disappointing, especially considering the expectations that come with purchasing a brand-new home. Several issues were identified and brought to their attention months before closing, including sod that was already dead and needed to be replaced. We were repeatedly assured that these items would be addressed, yet we are now well past closing and the sod still has not been replaced. The exterior of the home also needs painting and touch-ups that were supposed to be completed, along with several other outstanding items. Unfortunately, we have reached the point where we have essentially given up on some of them—not because they were resolved, but because of the constant lack of follow-through. The most frustrating part has been the inability to get anyone to commit to a schedule and actually show up. We have rearranged our own schedules and made ourselves available multiple times, only to have appointments rescheduled or no one arrive at all. Communication without action eventually becomes meaningless. Buying a new home should be an exciting experience, and we certainly did not expect perfection. What we did expect was accountability, communication, and for commitments made before and after closing to be honored. At this point, we feel completely stuck. The home has closed, the builder has been paid, but several promised items remain unfinished with no clear timeline for completion. We sincerely hope management takes notice and makes this right. Based on our experience so far, however, we cannot recommend this builder to anyone expecting dependable post-closing service and follow-through. ... More

Val was excellent and very informative. Showed us several home buying options

We are still waiting on punch list and free upgrades. We are being told it will be completed in 2 weeks repeatedly. We have been closed for months. We know 2 other people who bought with ***** and their attention to repairs are done as requested with an accurate time line followed.

Lending process the worst of anything I have experienced in buying homes over the past 50years. My son lives in the house so he would have the other rating categories.

Poor communication and return contact . Lack of options in selecting such things as counter top options, colors, low grade ( builders grade ) interior items such as light switches , cabinets, appliances etc. cheep bathroom vanities ( no side drawers, )

Sales person was great, as was the jobsite foreman. Any time I had to deal with the 'home buyer conceirge' it was nothing but attitude, trouble, and inflexiblity. Someone needs to remind him of what customer service is and that his ***** was to attend to our needs, not be a jerk. This overshadowed everything nice I had to say about the builder.

Great service, professional and easy process.

Unfortunately, sales people that tell you what you want to hear and nothing in writing. Builder is building so fast but poor attention to detail. Misguided and poor landscaping and pool work by the builder. Descent follow-up but everything is a process and takes time. Very little satisfaction from most of the homeowners at this point.