Lennar Reviews in Sarasota Bradenton, FL

Very good value for price. Follow up slow and poor

The construction manager for this development either doesn’t know what he’s doing or he doesn’t care!! We have caught him in falsehoods (many). We had are home inspected and the multiple things that were bad were not addressed (yet) and we were told that they were amazingly well had our inspector take a second look and it wasn’t addressed on our home and sadly the construction manager still has a job. I would say it’s a fluke but we purchased a villa in this same neighborhood and same experience with the same construction manager

Our overall experience was going smoothly until our closing day. Lennar did not have keys to our own home and wanted us to sign off on the walk thru. It took over 2 hours to get our keys. We were diligent in our walk thru with the Lennar rep prior to closing. Point out defects that need to be fixed. 2 days before closing they still had not completed all of the issues. We hired our own home inspector which I highly recommend. Lennar’s warranty claim process is a joke. We have a one year warranty to report any issues. We filed a claim for the Ring Doorbell. This was a joke. The home warranty rep was of no help. We had to have the electrician come to check the wiring. The wiring was perfect. Then we had to contact Ring. Lennar did not tell us to call their dedicated Ring account. After several hours in the phone with Ring we were shipped a new unit. Ring gave us a free code to redeem installation after the new unit was received. The tech came out and installed the new doorbell and we were finally up and running with our doorbell security cam. This took us over 6 weeks to get resolved with no assistance from Lennar. Our second issue was with the pavers. We did not catch at inspection that about 12 or so are not exactly the same color. I am not sure if the ran out of pavers when installing ours and used some they already had or what. When they are wet you do not notice the mismatch as much. However when dry it is obvious. Filed a warranty claim again. The rep they have for warranty claims is a very. Rude and angry individual. He does not care about your issue. He told us we should have caught this at walk thru and it was not covered under warranty. I r Requested the page number from the warranty that states this. He then started being aggressive to the point we just had to ignore him. It seems from our point of view that the quality control at Lennar is minimal. We understand that been new builds will have flaws. However, when you have a one year home warranty from the builder it should not be a challenge to get it resolved. We do love our home and we have met some wonderful neighbors. Please make sure you check every nook and cranny at your walk hour and hire a third party unbiased home inspector. Our inspector had and 85 page report which included pictures. Be educated and be aware. ... More

I always liked Lennar, but I see now the poor workmanship that we as new owner have to go through because the sub contractor get away with poor work standards. I have to submit warranty work for basic construction work example kitchen cabinets not leveled properly, rain gutters pitch towards the house and not to the down spout, paint on window frames and screens. MY BRAND NEW TUB big chunk missing and scratches because the subcontractors had cement all over the tub during construction with no protection. FYI I can only pray they taped all of the joints especially in the showers corners.. Lennar big message to you time to hold subcontractor responsible for doing poor work, charge them for all of the work and if you want to meet with me (I’m talking to the CEO and big bosses) Please contact me so i can show you what’s happening in the field. BTW my cabinets are schedule to be repaired in late August (I bought the house late February) and my tub repair is scheduled for August 1,2023. We paid plenty for the house, you would think the workmanship would be at a high professional level too. God Bless America! ... More

Still waiting on resolution of many issues with the builder. Electrical, appliances, painting and gutters need to be addressed.

For half $1 million Dollars, the home wiring is all messed up. I’m trying to get it completed.

sales personnel are great. construction management is horrible

They did not meet move in dates. Walk thrus we’re a waste of time as nothing was completed. Now that we are here we sent in a list of repairs two weeks ago and have not heard from them. Not sure what the procedure is but two weeks and more is unacceptable. Joey in sales was very nice and did a great job. Waiting till all is done and we can start to enjoy our home.

Nice layout however finishes are low end and workmanship was marginal

Overall a great sales experience. After we purchased, warranty issue after issue. The roof had 15 cracks from poor workmanship.....still no warranty resolution. Many neighbors shared the same experience with the roof.

We really didn't feel like Lennar cared about our needs during the closing process. It was all about the close on the date they chose. No flexibility at all.

I am pleased with the quality of the home for the price I paid. I have had a few issues and they have been quick to respond. However, Lennar mortgage and Lennar title were awful! Mortgage company messed up loan, blamed me, threatened me and delayed closing. Cost me extra to close. The title company did not send the homeowner's insurance payment (which I paid to them in closing) to the insurance company for over a month. I had to pay the insurance company and wait for them to receive payment before I got reimbursed.

Have contractors take their time and put out a better finished product

Our house was good and our salesperson was great. They responded to our needs but we found two things wrong after closing that we missed in walkthrough and we were told by warranty people they don't fix those under warranty. I think that was awful and you would want to make your new people happy. I voiced my displeasure with the warranty people.

Read above regional manager a super star

It was very nice having such a simple process to purchase a new home, but with no sales center at our community. Our conversation with the sales rep was short and to the point with many details missing. Also, the contract we signed in Docusign was missing the upgrades package for our home. We were also given zero information about our HOA from the sales agent. Gratefully, we had a good mortgage officer and construction manager. Because the did all the heavy lifting in make sure our process was smooth. The closing office forgot to reschedule us or keep us updated on the delays of our home. The construction manager Rob did that for us. The closing officer also didn't let us handle the tape during our walk through. She forced us to tell her what to tape. We ended up buying our own tape and walking through an hour after the initial walkthrough was done. Overall grateful for the help we did receive and the beautiful home for the absolutely wonderful price. ... More

Attempting to obtain a mortgage for the property was torture. I finally paid cash just to get it over and done with.

Overall, the experience was okay, but far from smooth. I can’t imagine having gone through this process without a realtor representing our interests. The loan process was extremely stressful and felt disorganized, with poor communication between departments and, at times, an overwhelming and frustrating experience. On the positive side, the title process was excellent and the only part that went seamlessly. Our sales representative, Kim, was truly wonderful. When we discovered we had been sold the wrong lot—a very difficult and disappointing situation—her efforts to help and advocate made a significant difference. Without her involvement, we likely would have canceled the contract. Unfortunately, we were disappointed by Lennar’s lack of accountability and willingness to help resolve the issue. We never received an apology, and it felt as though the company’s priorities were more focused on its own interests rather than the buyer’s experience. That said, we are happy with our home. In today’s market, Lennar does offer affordable pricing, which can be a real opportunity for buyers looking to enter the market and secure a starter home. My biggest takeaway: having a realtor who truly represents your interests is essential for navigating the process and protecting your peace of mind. ... More

The mortgage salesman was not professional and very pushy. I would not recommend using Lennar Mortgage. The building site superintendent was great to work with. If it wasn't for him, I would not have went through with the purchase.

We got a beautiful home for a good price. However, Lennar left the place filthy. We never expected to have to deep clean before moving into our new home. We asked repeatedly about having the home cleaned and we’re actually told it had been cleaned. perhaps Lennar has a different standard on what clean is.There was construction dust everywhere on every surface. An unbelievable about bugs all over the counters and an incredible amount of paint on the floor that had to be scraped off on our hands and knees. Lennar also has not responded to requests to replace a door handle on our siding glass door. We spoke with the construction manager Leesa more than once about replacing a door handle on our sliding glass door that has a huge chip out of it. She repeatedly told us it was on order. Not sure where they’re ordering from but we have not heard anything back about it despite our repeated inquiries. I hate to think what a struggle It will be to get any warranty work completed. I guess time will tell how responsive or unresponsive they will be. ... More

The community is beautiful, however the home buying process through Lennar mortgage was beyond stressful and quite difficult. Our file was passed through multiple people and it seemed if each person had us start fe the very beginning of the process. So very stressful and irritating. There was a miscommunication as to what color scheme our home would be and upon our walkthrough we were promised by a gentleman covering for Brittany that we could easily change the color. Long story short, after jumping through multiple hoops, no response from texts sent to Brittany or her boss Cathy, we were the told today, that they will not be painting the door. Basically, we got what we got. Needless to say, we are not happy with that response or the way the whole situation has been handled. We simply wanted what was promised to us on our walkthrough. Overall, home is lovely, communication from within Lennar builders, poor! ... More

The title company was not very organized The warranty department is extremely slow in responding to issues with our home I’ve been waiting over three weeks for them to get back to me with a date that they will be here to fix my issue Our sales person was nice It’s been very disappointing

only person worth mentioning is eric W. the supervisor. Could not have had a better person. his care is incredible. Other than that, house is built very cheaply, and has many imperfections in terms of paint, finishes, etc.

still waiting on item that was supposed done at closing to be completed. that was 7 weeks ago

For us, the actual purchase/closing experience was the worst part of owning at Prosperity Lakes. When we purchased in August, we were told that our closing was in 30 days; two - three weeks later it was changed to mid-October. Then it was changed two more times. To say this caused us incredible stress is an understatement (among other things) BUT I made contact with one of Lennar's Presidents and explained our situation. From that point forward it was absolutely smooth sailing. That's not to say we didn't have issues with the house, but their Customer Care team has worked diligently to get everything resolved to our satisfaction. Of particular note are Jason and Gabe -- these two men have literally been Godsends and have followed through on everything. I can't speak highly enough of them. I know that Lennar is a production builder and they are a publicly held company that answers to a Board of Directors - this is the biggest reason they don't offer options or make changes to their product and obviously the bottom line is of utmost concern to them - but I think a tighter quality of finished product could be managed and some higher end elements included in the homes for the 55+ active adult communities. For example, roll outs were included in the upper section of the kitchen cabinet bases but you are selling to 55+ people -- putting the roll outs in the lower section of the cabinets makes much more sense because bending and reaching into the lowest part of a cabinet opening is much more difficult. Also, making the doorways and hallways wider to accommodate wheelchairs makes much more sense for homes for this age group but there are definitely doorways and hallway entrances that would never accommodate a wheelchair and will require us to modify our home if we get to a wheelchair situation. There are other examples of where just a little more thought on layout/use could be implemented in the design phase that wouldn't impact the bottom line and would make the house more usable for the age group. Otherwise, we are excited about living here and looking forward to when the community amenities are available. We have already met so many great neighbors and that aspect of Prosperity Lakes Active Adult Community is what drew us in. ... More