Lennar Reviews in Sarasota Bradenton, FL
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What Sarasota Bradenton Homeowners Have to Say About Lennar.
Read all 328 verified reviews from homeowners that built a new home with Lennar in the Sarasota Bradenton area. Sarasota Bradenton homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Sarasota-Bradenton Area
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Customer Reviews
Lack of response to issues
- John D.
- Verified HomeBuyer
- July 05, 2021
- Lakewood Ranch, FL
That lennar doesn’t follow thru on issues. Lennar has been procrastinating on a leak in my garage for well over a month. The pavers have been removed from the side of my garage. How can it take so long to fix a leak. There is now a tropical storm coming. I’m concerned about flooding and possible damage to the slab.
Total Score 3
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Rush to close, no follow-ups (except on site team), failed promises from Corporate Lennar.
- Jeff C.
- Verified HomeBuyer
- May 03, 2022
- Lakewood Ranch, FL
Very rushed closing with hundreds of punch list items, some not fixed yet. Warranty service which is supposed to start at 30 Days is just now contacting us at 60 days. Sales and Finance teams delivered, and Construction team helpful, but corporate control of the process and follow up is non-existant.
Total Score 3
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Sales and closing process were fine - numerous preclosing punch list issues have not be dealt with.
- John P.
- Verified HomeBuyer
- January 12, 2022
- Lakewood Ranch, FL
Per Title comments above - very disappointing when multiple missing and damage items are not covered.
Total Score 3
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Lacks honesty and integrity
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Lakewood Ranch, FL
As so may others, we moved here from out of state and waited patiently for the house to be ready. There is not enough room here for me to list all of things that were - and still are - wrong with this house. I am not referring to little nit picky things. I mean things as bad as dangerous exposed electrical issues that finally got fixed 7 weeks after we closed. We own another Lennar house in a different state so we know that Lennar does do good work (despite its many negative reviews.) However - our experience with this house has been nothing but negative. We found out that it never even ...
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Terrible experience!!
- Nicholas L.
- Verified HomeBuyer
- May 06, 2024
- Lakewood Ranch, FL
This house should have never been handed over in the shape that its in. Terrible workmanship and everything seemed rushed. Zero quality control done for the price we paid. If someone spends close to a million dollars on a house you expect everything to be near perfect. Extremely disappointed and disgusted with the laundry list of punchlist items that need to be addressed.
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - HiEverything is delayed abd hard to get info from sales people.
- Virginia B.
- Verified HomeBuyer
- April 08, 2021
- Lakewood Ranch, FL
Hi Everything is delayed abd hard to get info from sales people. Reluctant to give feedback and answer questions in regards to ongoing progress. Like pulling teeth hard to get info. Now amenity center is delayed when we contracted we were told summer 2021 now summer 2022 Very much not happy . Wish we could get out of our contract Hope someone hears me abd contacts me
Total Score 3
Quality 0
Trustworthiness 0
Value 0
Responsiveness 0
Working with Samantha to help me fix my problems is the only thing that has made this move a much better experience.
- Joanne B.
- Verified HomeBuyer
- July 29, 2023
- Lakewood Ranch, FL
I initially started working with one man he was no help helping me answer my questions. Meant with him twice before a purchased my home. Then he was gone. No one ever contacted me again. Tried to call and got no answer. Finally I drove up here to see what was going on and I was told he left the company. That was it. Finally I was told someone would contact me . No one did. I drove here again. Approximately 2 hour drive. This man in the office said he had a headache and couldn’t talk to me because he was going to lunch. I waited with my friend, another hour and a half when he returned. I ...
Total Score 2
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Lennar - Response to warranty issues has been very good.
- Anonymous
- Verified HomeBuyer
- May 05, 2021
- Lakewood Ranch, FL
Response to warranty issues has been very good. However, the month leading up to our closing was absolutely brutal. We had to pressure Lennar to move the closing date back three times. The different divisions (construction, mortgage, title, sales, etc.) did not communicate with the other. The local construction people had no idea of our original closing date and weren't even close to having the house ready. On closing day the title company (Lennar Title) did not have the closing documents from the lender (Lennar) and we never had a final walk-thru or orientation prior to closing.
Lennar responded:
Hi, thank you for the detailed review of your experience. We are sorry to hear about the breakdown in communication among the different departments you worked with when buying and closing on your new Lennar home. If there are any outstanding items you would like us to follow-up on, please reach out to corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Second Lennar Home Owner
- Matthew S.
- Verified HomeBuyer
- October 25, 2023
- Parrish, FL
Overall, Lennar builds a decent house. However, as I’ve now learned, local workers impact the quality of the final build and buying experience a great deal. My first Lennar home was immaculate at closing. This new one was not complete, had a long list of things to finish or redo, and very dirty. Since closing Lennar has made some effort, albeit very disjointed and longer than it should be, to take of the issues. There were a number of problems in the buying process that led to delays in closing. In the three times this occurred, we were not informed until the very last minute and without ...
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Not the best experience I’ve had.
- Irene C.
- Verified HomeBuyer
- October 25, 2022
- Lakewood Ranch, FL
The contractor and the customer warranty woman had no time to talk to me…..waited a long time for cabinet drawers……I have a tree still down from Ian & the fact that I closed in the 31st of August, but still couldn’t move until 9/16 since I was waiting for drawers which I finally came in and placed on 10/24. Then one drawer was cracked, so they had to order a new one. That was just the tip of my experience.
Lennar responded:
Hello Irene, and thank you for your comments. We are sorry for such an experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 4
Value 4
Responsiveness 2
Forced to close when house did not have CO and many items unfinished
- Richard K.
- Verified HomeBuyer
- July 18, 2023
- Lakewood Ranch, FL
Forced to close with no regard for customer satisfaction
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 5
Lennar - The home buying experience was very frustrating.
- Robert C.
- Verified HomeBuyer
- April 23, 2022
- Lakewood Ranch, FL
The home buying experience was very frustrating. Our home was delayed by 4-5 months while other homes on same street that contracted 3-4 months later were finished earlier. Compared other homes we’ve had built, It appeared that Lennar just slapped stuff together so they could close. Now we have to deal with it through the warranty process which is inconvenient. Examples are broken window, front door doesn’t line up with hopes drilled, no hardware on the door, island 3/4 inch lower on one side, floors stained, no address plate on outside, and I can keep going. We spent alot of money to move ...
Lennar responded:
Hi Robert, thank you for sharing your review. We want to apologize for the frustrating experience you have shared from the delays in construction to the ongoing items that needed to be addressed following closing. If you have anything that remains outstanding, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 4
Responsiveness 5
Not much care for the details
- Anonymous
- Verified HomeBuyer
- April 17, 2024
- Lakewood Ranch, FL
Not a great experience. Overall the house is ok, but Lennar really makes you suffer with not getting the details completed.
Lennar responded:
Thank you for your feedback and review, we apologize for this experience you went through. -Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 2
Not "MOVE-IN" ready
- Thomas W.
- Verified HomeBuyer
- January 15, 2022
- Lakewood Ranch, FL
We were excited to move in to our new home (which was delayed nearly 4 months) in early December. When we arrived we found the home not "ready" for occupancy. The tile floor was dirty and paint spattered. There was much "blue tape" that still remained in areas identified in previous walk-throughs...far too many to mention here. The lanais were dirty (still are) and in need of a wash down. Our "punch-list" is still very lengthy. I will give kudos to Butch Ogden our sales rep as he was accessible and helped as much as he could to try and resolve some of our problems. Unfortunately there was ...
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 2
ITEMS NOT COMPLETED BY LENNAR, WHICH THE HOMEOWNER NEEDS TO DO THEMSELVES.
- Michael G.
- Verified HomeBuyer
- September 02, 2021
- Lakewood Ranch, FL
Finding out that Lennar didn't run the gutters past the side entrance door,( in the villa's) has more people angry and disappointed than anything I have heard (including myself). IT MAKES NO SENSE NOT TO RUN THE GUTTER AN EXTRA 30 FEET AND THAN FORCE THE HOMEOWNER TO SPEND $500 TO HAVE IT DONE, IS BAD BUSINESS, DISAPPOINTING AND EMBARRASSING. Its the first thing I comment on when someone asks me about my new Lennar Home. Lennar also doesn't "seal" the granite counters, again forcing the homeowner to do it themselves, which again only makes us feel like Lennar was just trying to cut their ...
Lennar responded:
Hi Michael, thank you for your review. We are sorry to hear about the frustrations caused by the gutter and countertop installation in your new home. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Lennar - We were very excited to have Lennar build our new home.
- Mark R.
- Verified HomeBuyer
- June 14, 2019
- Bradenton, FL
We were very excited to have Lennar build our new home. However, we encountered many obstacles and were pretty much told deal with it or find another location to build. Warranty items take time to rectify. In the end, we have a beautiful new house that we hope to enjoy for years to come.
Lennar responded:
Hi Mark, thank you for sharing this feedback. We are sorry for the difficulties and are glad to hear that you are enjoying your new home. If you have additional items to be addressed, feel free to contact us at corporatecustomercare@lennar.com. Thank you again.
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Jessica
- Hoai T.
- Verified HomeBuyer
- February 06, 2024
- Lakewood Ranch, FL
Good price for the reasonable square foot condo but horrible from final walkthrough through closing day, messy, dirty house with lots of paint, doors, cabinets, roofs etc… problems.
Lennar responded:
Hi Hoai, we appreciate your feedback and leaving us a review. Our team will share this feedback with local leadership to address. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Quick to close the sale, slow to finish the build.
- Scott D.
- Verified HomeBuyer
- January 25, 2022
- Lakewood Ranch, FL
Home wasn’t close to finished for the walk through and wasn’t finished for closing. Almost two months on and I am still running around trying to get them to complete projects. I gave them four stars for trustworthiness only because I believe it will get completed.
Lennar responded:
Hi Scott, thank you for sharing your experience with us. We would like to apologize for the ongoing frustrations with getting items completed in your new home. If there are any items still outstanding in which we could provide assistance, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 1
Lennar - I have already shared my experience in a previous survey and
- Shawn P.
- Verified HomeBuyer
- December 30, 2021
- Lakewood Ranch, FL
I have already shared my experience in a previous survey and did not hear from anyone . I will never buy a Lennar home again after this experience.
Lennar responded:
Hello Shawn, thank you for taking the time to share your experience. We want to apologize for the poor communication. If you need follow-up on any issues, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 4
The fact that very few options are available for the purchaser throughout the home.
- Anonymous
- Verified HomeBuyer
- December 22, 2021
- Lakewood Ranch, FL
That they claim to not be a "custom builder" when they need excuses for construction miscues and for their lack of options. For the price of their home, it seems unreasonable to make those claims. Buyers must understand that changes internally will be on their own, while changes externally are virtually non-existent due to HOA regulations.
Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is ever anything we can do to help, please do not hesitate to reach out us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
My second review!
- Darryl W.
- Verified HomeBuyer
- October 07, 2019
- Venice, FL
I completed a scathing review of Lennar 5 months ago. I will summarize. I consider Lennar the worst home builder I have ever worked with and I have moved 39 times. Your prime motivator is speed , not quality. Your workers take no pride in their work and do not respect the work of others. I did not rate you in trustworthiness as I have no way to measure this, and of course your survey required an answer to submit.
Lennar responded:
Hi Darryl, thank you for sharing your experience since moving into your new home. If you could please email any outstanding items to corporatecustomercare@lennar.com and we will review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 4
Responsiveness 3
Long list of issues before intial punch list and after and days after move in.
- Ryan K.
- Verified HomeBuyer
- October 29, 2024
- Lakewood Ranch, FL
Lennar did not fix items before our closing as promised. Much of the blue tape was removed even though the issues had not been resolved. Items are slowly being addressed via warranty tickets weeks later.
Lennar responded:
Thank you for sharing your feedback, Ryan. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Our experience with our sales representative Bobbi Jo was excellent folllowed through with everything! Always got back with us and kept us informed!
- Judy L.
- Verified HomeBuyer
- March 19, 2024
- Lakewood Ranch, FL
Well, I can’t write a good review! Our irrigation system in front still doesn’t work! Our spa heater didn’t work for at least a month after we closed! The permits on the pool and pool cage and gas line were not closed before we moved in. We finally got ahold of Lennar Representative that helped us.. We were caught in the middle of Lennar and Holiday pool! You think you would want to make this process happy for people, we just bought a new home! Then you have to contend with warranty work! You never talk to anyone, just get on your computer and put in a request for warranty work!! Warranty ...
Lennar responded:
Hi Judy, we are happy to hear that your sales consultant was excellent and that you love your new Lennar home. However we are sad that you have experienced some warranty issues and we want to apologize for those as we also wish you did not have those issues. We are going to be informing our leaders about this to help drive improvement. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Lennar Home
- Anonymous
- Verified HomeBuyer
- August 15, 2023
- Lakewood Ranch, FL
Was not happy with my Lennar experience. We love the area and our neighborhood but the the experience with Lennar and its salespeople is very sketchy! We were given three days notice to do our walkthrough and it was during a time our Lennar salesperson knew we were NOT available due to the personal and work commitments. They stopped corresponding with us after we asked for a new date then went ahead and did the walkthrough without us. We got a very brief video of our walkthrough that was conducted by a Lennar salesperson. Not only was this a conflict of interest but the video we received ...
Lennar responded:
Thank you for your review. We understand that you were not happy with the experience and we want to apologize for any frustration you encountered
If there are any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Communication Nightmare
- Teresa L.
- Verified HomeBuyer
- March 14, 2023
- Lakewood Ranch, FL
I purchased my Florida home from out of state, Maryland, therefore it was imperative, to have good communication in the building process. From the onset of the process of purchasing our home there has been questionable glitches when it came to my sales rep, Bobbi , and the communication processes. I was totally disheartened with my experiences with Lennar and I believe it’s mostly due to my sales agent and her failure to communicate honesty and timely. I have videos and emails between us which demonstrates her lack of communication and even her being on top of what was going on with my ...
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
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