Lennar Reviews in Sarasota Bradenton, FL

As so may others, we moved here from out of state and waited patiently for the house to be ready. There is not enough room here for me to list all of things that were - and still are - wrong with this house. I am not referring to little nit picky things. I mean things as bad as dangerous exposed electrical issues that finally got fixed 7 weeks after we closed. We own another Lennar house in a different state so we know that Lennar does do good work (despite its many negative reviews.) However - our experience with this house has been nothing but negative. We found out that it never even had a proper walk through because the guy was on vacation that week - can you imagine? The worst part is that we are easy going people. If there is a problem we don't complain. Instead we just want the steps to get it fixed. We have been lied to every step of the way. Our contact person harps on what was not discussed at the 30 day walk through, implying that things may not get fixed. Note - the 30 day walk through is a big joke. When there are this many things wrong you can't rush through a house and expect to get it all. If there is a 1 year warranty why can't it get fixed? Why can't we have what we paid for? This answer is not made clear. We don't understand why the response isn't more professional - such as - I am sorry this happened. Here is what we need to do to fix this for you. Instead our person tells us how this is Lennar policy and there is nothing that can be done. We have crushed cabinets and drawers, areas where the granite is not attached to the wall, pavers that were destroyed by their constructions workers, a cracked sink, major scratch in a tub, scratched up stuff everywhere, the dry wall needs to be redone in half the house, and oh, how I can go on! It has become a full time job dealing with this, waiting on vendors daily. When the plumber mentioned the cracked sink we were told that he had no right to tell us that. What kind of lack of integrity is this? Of course he should have told us. That is why he was there. If I, who am not a builder or a construction worker, have to locate all these issues - what about the issues that my lack of experience won't find? My biggest question is - Does Lennar even care? I attribute the success of my former business not only to quality of service, but to the highest level of customer service. I see NO customer service with this current Lennar experience. If Lennar reads this - please help us. ... More

This house should have never been handed over in the shape that its in. Terrible workmanship and everything seemed rushed. Zero quality control done for the price we paid. If someone spends close to a million dollars on a house you expect everything to be near perfect. Extremely disappointed and disgusted with the laundry list of punchlist items that need to be addressed.

Hi Everything is delayed abd hard to get info from sales people. Reluctant to give feedback and answer questions in regards to ongoing progress. Like pulling teeth hard to get info. Now amenity center is delayed when we contracted we were told summer 2021 now summer 2022 Very much not happy . Wish we could get out of our contract Hope someone hears me abd contacts me

I initially started working with one man he was no help helping me answer my questions. Meant with him twice before a purchased my home. Then he was gone. No one ever contacted me again. Tried to call and got no answer. Finally I drove up here to see what was going on and I was told he left the company. That was it. Finally I was told someone would contact me . No one did. I drove here again. Approximately 2 hour drive. This man in the office said he had a headache and couldn’t talk to me because he was going to lunch. I waited with my friend, another hour and a half when he returned. I walked in his office and said I just have a few questions about my contract. He grabbed my contract looked at what I had circled threw it at me, tearing it and said go home and read it again. My friend and I were in shock! I had just spent over 6 hundred thousand dollars and I was treated this badly. I went to a lawyer to get out of the contract but was told I was stuck! I was so terrified I had made the biggest mistake of my life. Nothing changed until I finally got word the home was finally ready. I had been assigned a new rep and she answered my calls . After I moved in the cooperation was unbelievably better. My girl assigned to fix the things that had to be changed were handled so well and the people were so friendly and supportive and followed through beautifully. But the beginning was so horrible that I have a hard time getting past it. ... More

Response to warranty issues has been very good. However, the month leading up to our closing was absolutely brutal. We had to pressure Lennar to move the closing date back three times. The different divisions (construction, mortgage, title, sales, etc.) did not communicate with the other. The local construction people had no idea of our original closing date and weren't even close to having the house ready. On closing day the title company (Lennar Title) did not have the closing documents from the lender (Lennar) and we never had a final walk-thru or orientation prior to closing.

Overall, Lennar builds a decent house. However, as I’ve now learned, local workers impact the quality of the final build and buying experience a great deal. My first Lennar home was immaculate at closing. This new one was not complete, had a long list of things to finish or redo, and very dirty. Since closing Lennar has made some effort, albeit very disjointed and longer than it should be, to take of the issues. There were a number of problems in the buying process that led to delays in closing. In the three times this occurred, we were not informed until the very last minute and without sufficient transparency by sales and construction. The “everything’s included” slogan still holds true but the quality of what you get is way less than my first home. Appliances are the cheapest GE models vs the higher end models I had previously. Lennar’s financing group, on the other hand, was very responsive and prompt. In the end, we have made the new house home, but it requires a lot more personal effort than it should have. I may have had expectations set by my first experience that could not be met by the second, but I think they can and should do better by their buyers. ... More

The contractor and the customer warranty woman had no time to talk to me…..waited a long time for cabinet drawers……I have a tree still down from Ian & the fact that I closed in the 31st of August, but still couldn’t move until 9/16 since I was waiting for drawers which I finally came in and placed on 10/24. Then one drawer was cracked, so they had to order a new one. That was just the tip of my experience.

Forced to close with no regard for customer satisfaction

The home buying experience was very frustrating. Our home was delayed by 4-5 months while other homes on same street that contracted 3-4 months later were finished earlier. Compared other homes we’ve had built, It appeared that Lennar just slapped stuff together so they could close. Now we have to deal with it through the warranty process which is inconvenient. Examples are broken window, front door doesn’t line up with hopes drilled, no hardware on the door, island 3/4 inch lower on one side, floors stained, no address plate on outside, and I can keep going. We spent alot of money to move here and bought a new house so we wouldn’t have to deal with this stuff. We were told many things were on back order but when we called the distributor directly they had no record of an order being placed. I will say the warranty department has been responsive and Nekol does a good job. Our comments are consistent with the experience of every homeowner we’ve met. The bottom line is we would not buy from Lennar again, ... More

Not a great experience. Overall the house is ok, but Lennar really makes you suffer with not getting the details completed.

We were excited to move in to our new home (which was delayed nearly 4 months) in early December. When we arrived we found the home not "ready" for occupancy. The tile floor was dirty and paint spattered. There was much "blue tape" that still remained in areas identified in previous walk-throughs...far too many to mention here. The lanais were dirty (still are) and in need of a wash down. Our "punch-list" is still very lengthy. I will give kudos to Butch Ogden our sales rep as he was accessible and helped as much as he could to try and resolve some of our problems. Unfortunately there was only so much he could do. MANY kudos go to Brianna Provino, Customer Care rep. who has been very attentive to our home's many issues. She continues to be very accessible and has helped to resolve several deficiencies.. ... More

Finding out that Lennar didn't run the gutters past the side entrance door,( in the villa's) has more people angry and disappointed than anything I have heard (including myself). IT MAKES NO SENSE NOT TO RUN THE GUTTER AN EXTRA 30 FEET AND THAN FORCE THE HOMEOWNER TO SPEND $500 TO HAVE IT DONE, IS BAD BUSINESS, DISAPPOINTING AND EMBARRASSING. Its the first thing I comment on when someone asks me about my new Lennar Home. Lennar also doesn't "seal" the granite counters, again forcing the homeowner to do it themselves, which again only makes us feel like Lennar was just trying to cut their costs and put it on the homeowner. These are "no brainer" items that a builder absolutely should be responsible for. It shows that Lennar doesn't have much class and doesn't look out for the homebuyer. You all really should fix these two items, at the very least. There's more.... but I'll save it for another form. ... More

We were very excited to have Lennar build our new home. However, we encountered many obstacles and were pretty much told deal with it or find another location to build. Warranty items take time to rectify. In the end, we have a beautiful new house that we hope to enjoy for years to come.

Good price for the reasonable square foot condo but horrible from final walkthrough through closing day, messy, dirty house with lots of paint, doors, cabinets, roofs etc… problems.

Home wasn’t close to finished for the walk through and wasn’t finished for closing. Almost two months on and I am still running around trying to get them to complete projects. I gave them four stars for trustworthiness only because I believe it will get completed.

I have already shared my experience in a previous survey and did not hear from anyone . I will never buy a Lennar home again after this experience.

That they claim to not be a "custom builder" when they need excuses for construction miscues and for their lack of options. For the price of their home, it seems unreasonable to make those claims. Buyers must understand that changes internally will be on their own, while changes externally are virtually non-existent due to HOA regulations.

I completed a scathing review of Lennar 5 months ago. I will summarize. I consider Lennar the worst home builder I have ever worked with and I have moved 39 times. Your prime motivator is speed , not quality. Your workers take no pride in their work and do not respect the work of others. I did not rate you in trustworthiness as I have no way to measure this, and of course your survey required an answer to submit.

Lennar did not fix items before our closing as promised. Much of the blue tape was removed even though the issues had not been resolved. Items are slowly being addressed via warranty tickets weeks later.

Well, I can’t write a good review! Our irrigation system in front still doesn’t work! Our spa heater didn’t work for at least a month after we closed! The permits on the pool and pool cage and gas line were not closed before we moved in. We finally got ahold of Lennar Representative that helped us.. We were caught in the middle of Lennar and Holiday pool! You think you would want to make this process happy for people, we just bought a new home! Then you have to contend with warranty work! You never talk to anyone, just get on your computer and put in a request for warranty work!! Warranty work is days or weeks! We do love our home we,just wish we didn’t have all these issues!!! ... More

Was not happy with my Lennar experience. We love the area and our neighborhood but the the experience with Lennar and its salespeople is very sketchy! We were given three days notice to do our walkthrough and it was during a time our Lennar salesperson knew we were NOT available due to the personal and work commitments. They stopped corresponding with us after we asked for a new date then went ahead and did the walkthrough without us. We got a very brief video of our walkthrough that was conducted by a Lennar salesperson. Not only was this a conflict of interest but the video we received of the walkthrough only covered superficial items and did not look at electrical, plumbing, garage doors, etc. In summary, a national company that worries about sales numbers, the bottom dollar, and NOT their customer. Too bad that is how you have to start your experience with your new home. ... More

I purchased my Florida home from out of state, Maryland, therefore it was imperative, to have good communication in the building process. From the onset of the process of purchasing our home there has been questionable glitches when it came to my sales rep, Bobbi , and the communication processes. I was totally disheartened with my experiences with Lennar and I believe it’s mostly due to my sales agent and her failure to communicate honesty and timely. I have videos and emails between us which demonstrates her lack of communication and even her being on top of what was going on with my potential home. I tried to maintain faith in Lennar builders by making various personnel in her management chain aware of my issues and my concerns but to no avail. I never received any consideration with the total failure of my sales agent and her total lacking on her job when it comes to communicating and maintaining customers satisfaction. If I wasn’t so far in the process of purchasing this home I would have walked away. So now I warn any potential buyers to be aware that once you sign the contract you are on your own. ... More

The issues I saw during my walk through have not been address for the past 9 weeks. The Condo was dirty when we got here 2 weeks after our closing. Getting help through the Lennar warranty department now.

Living in house for 5 months things on punch list are not completed

I don’t know where to begin with our frustrations. This is the 4th house we’ve built and 2nd with Lennar. We were a return customer bc the our 1st experience was great from the sales agent they the after purchase customer experience. This time was a huge fail. The biggest fail being the sales agent. And that’s a huge statement considering we had to have our master bath redone due to a water leak and mold issues within the first month. Our sales agent was not responsive to our texts/calls on many occasions. I even had to call the ft Myers office twice to get an answer about the build. We were not local during the time of building and this makes it difficult to begin with. Then there were times where we would discuss something and he would do exactly the opposite or not remember. By the time we were closing, I never wanted to have to deal with him again. We felt lied to and like we were just people that all you wanted was our $ quickly despite any input or questions we had. I have kept our text conversations to remind me each time there was an issue in case specifics were needed. Also, you may be interested in knowing that he called me about 2 1/2 months after closing to let me know about this survey and asked us to please wait to fill it out til about a year from closing so they could fix everything. Completely shady. If you do your job well to begin with then that phone call doesn’t need to be made. The Build: Within the first week or 2 we noticed a leak in the master that must have been happening for a while. So for about 2 months after that we had a master bath that was being renovated and didn’t have access to everything in there. It’s what needed to be done bc of mold issues and we appreciate that but it made us question the rest of the house and still do. During that time we had a bathtub that wouldn’t drain too and needed attn right away. Of course we have had little repairs that are typical and needed to be done but there was easier fixes that just took forever. From closing our screen door didn’t work and that took about 2 1/2 mo to fix. All of this makes us question every little thing we see in the house. It’s upsetting bc it’s not a cheap house. Lennar 12 years ago this wasn’t an issue. Warranty dept: I can’t say enough great things about John who is our customer warranty contact. He is extremely nice and I don’t worry about hearing back from him when I have to leave a message. He’s had a lot thrown at him bc of our extreme upset due to the sales side and immediately following that came the bathroom issue. He’s handled it as quickly as he could and with the right personality. All in all, this will be our last Lennar home. As for any recommendations to future homeowners....we would not recommend Lennar. ... More