Lennar Reviews in Sarasota Bradenton, FL
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What Sarasota Bradenton Homeowners Have to Say About Lennar.
Read all 328 verified reviews from homeowners that built a new home with Lennar in the Sarasota Bradenton area. Sarasota Bradenton homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Sarasota-Bradenton Area
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Customer Reviews
Lack of quality of workmanship. Sub contractors are sub standard. Construction manager was either fired or quit. Lennar needs to care about the customer.
- Kevin S.
- Verified HomeBuyer
- April 25, 2021
- Lakewood Ranch, FL
Make sure you get a home inspection. Do not close until the cleaning company does a satisfactory job. Subcontractors need to take pride in their work.
Lennar responded:
Hi Kevin, thank you for taking time to leave a review. We would like to apologize for the issues you have experienced including the final quality and inconsistent management you have detailed in your review. Please reach out to us at corporatecustomercare@lennar.com, if there are any items you would like us to follow-up on for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Shocking from start to finish
- Daniel B.
- Verified HomeBuyer
- August 26, 2024
- Lakewood Ranch, FL
Poor from the moment we closed So many issues. Such poor finishing. Such a slow unprofessional service getting the house as it should have been. Even untidy, broken tiles everywhere, pool green etc etc Couldn’t have been worse
Lennar responded:
Good afternoon Daniel, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with your home and for any delays in resolving them. I have shared your comments with upper management for their attention. If there are still items that have not been addressed, please send us an email referencing this review and sharing details of items to LennarNews@Lennar.com. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Not A Fan
- Darlene R.
- Verified HomeBuyer
- May 09, 2023
- Lakewood Ranch, FL
The quality of materials and workmanship is sub-standard at best. Lennar houses are slapped together in an assembly line manner. There are no changes allowed of any sort. Our salesman flat out lied throughout the process. Once we got close to closing we finally were able to meet the construction manager. She has no knowledge of construction. She just knows what she's told by her bosses. There are so many issues to be fixed of which they rely on the warranty dept. So far the warranty dept has been good but it's alot of emails and scheduling for people to be in our house. I highly recommend ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Not a pleasant experience.
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Lakewood Ranch, FL
This was our first new build experience with Lennar and will probably be our last. 1) The salesperson, while initially helpful, friendly, and professional during the sales process, was not very helpful after we were pressured to close before the house was finished. He made a LOT of promises to follow up on punch list items immediately within two weeks during the final walk-through and then essentially washed his hands after we closed on November 30th. When we followed up, he would use the excuse of only being able to do so much since he is “only” a salesperson. And that he needed to clear ...
Lennar responded:
Hi, thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced during the sales process. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
All the response to questions never happened, we still have a lot of blue tape all over. They painted over the gouge on the bug built in dispenser outside. We had to go to far up the Corporate ladder to get things done.
- The T.
- Verified HomeBuyer
- October 25, 2022
- Lakewood Ranch, FL
The house stood thru the hurricane. The quality of work is terrible. The reason the walls are textured is to hide imperfections and not mud and sand. There are dips and ruts. I like the neighbors and surroundings. Lennar does not look at the home form the inside as a home owner and how things work. The driveway has no sub barrier so grass continuously grows thru. There was so much blue tape warranty said this is construction things not post close warranty.
Lennar responded:
Hello and thank you for your comments. We are sorry to hear about your experience. If there are any outstanding issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Frustrating and disappointing process. Not happy.
- Anonymous
- Verified HomeBuyer
- September 27, 2022
- Lakewood Ranch, FL
Extremely disappointed with the whole process. Our sales agent was NOT responsive - it would take days and multiple outreach for them to respond. And my house was not finished and had many things wrong with it when we closed. Now I’m dealing with all the work orders and it’s very inconvenient to juggle as we work full time. Would not buy from LENNAR again.
Lennar responded:
Hello and thank you for your comments. We are sorry to hear about the issues you describe with our sales team and the finishes of your new home. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Nightmare
- Christine P.
- Verified HomeBuyer
- August 30, 2022
- Lakewood Ranch, FL
It has been one thing after another We had a leak in our wall our tile and baseboard is ruined I had to fight with them for a mold inspection our vanity in that bathroom is cracked and they don’t want to replace it but fix it. The quality of materials is awful our inside door hinges are rusting after living here for less than a month They put do much drywall around my outlets i could not even use them an electrician had to remove outlet cover and chisel away excess drywall in order to make it usable I have paint chipping off my kitchen cabinets already because such cheap quality we also had a ...
Lennar responded:
Hi Christine, thank you for sharing this review. We are sorry for the difficulties you've described and the lack of follow up on our side. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - The home was given to me in a complete mess.
- Ana Z.
- Verified HomeBuyer
- July 17, 2022
- Venice, FL
The home was given to me in a complete mess. Now, Lennar expects me to be available all the time to schedule appointments with each individual company for the many issues that the house has. This is a full time job for which I don’t have the time as I work full time. This is the worst experience I have ever had with a purchase of a house.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Terrible workmanship, dishonest, difficult to get things done.
- Monica S.
- Verified HomeBuyer
- January 25, 2022
- Venice, FL
Terrible workmanship, dishonest, difficult to get things done. We closed in November and are still dealing with items that have not been completed.
Lennar responded:
Hi Monica, thank you for taking time to share a review. We would like to apologize for the ongoing frustrations you have faced with your new home and difficulty you are experiencing with getting them corrected. Please do not hesitate to reach out to us directly at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - I am having a very bad experience with getting issues corrected
- Halina V.
- Verified HomeBuyer
- January 20, 2022
- Lakewood Ranch, FL
I am having a very bad experience with getting issues corrected on a home I closed on Nov. 30th and paid way over asking price. The electrical company is yet to show up to install electrical fixtures, havent showed up 2 times already. Cabinet doors not set correctly, installed the wrong closet doors, grout in tile has all damages and dirt imbedded in it. Closet shelves are all crooked. I am very disappointed with what I am dealing with!!
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Everything was bad
- Anonymous
- Verified HomeBuyer
- January 18, 2022
- Venice, FL
Every step of the way, we encountered issues. From the sales process, to the mortgage, to title listing the wrong fees on our CD, to having closing delayed two and a half months, no communication, they had the wrong carpet installed during our walkthrough, items listed to be fixed before closing were not, and now dealing with major issues post-closing and contractors show up whenever they want and just leave without finishing the work. Poor communication, lack of workmanship, no real customer service. They just want to move fast and get your money.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - Very Bad.
- Paul H.
- Verified HomeBuyer
- January 13, 2022
- Lakewood Ranch, FL
Very Bad. experience. Terrible craftsmanship.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - As I have reported before, No one showed up for our scheduled
- Lou H.
- Verified HomeBuyer
- December 30, 2021
- Venice, FL
As I have reported before, No one showed up for our scheduled walk through after it had been delayed because the Townhome was not ready. Our new closing date was scheduled but was not completed as scheduled because the townhome was not ready. No one helped us try to reschedule the closing or complete items on our punch list. Lennar forced us to close before the home was finished, We received a call around 7 pm with no previous notice on the last day of the month from a remote notary to close on the home. I was very disappointed with the sales staff in particular.
Lennar responded:
Hi Lou, thank you for sharing your review. We are sorry and disappointed to hear about the poor service you received during what should be a joyous time. We want to apologize for your experience with the sales staff as well. If you have any items that need to be addressed or additional information you would like to share, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Bad quality, bad communication.
- Anonymous
- Verified HomeBuyer
- October 05, 2021
- Lakewood Ranch, FL
Bad quality, bad communication. Open issues
Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment in your new home. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Not good experience
- Marina T.
- Verified HomeBuyer
- October 16, 2024
- Lakewood Ranch, FL
It was very stressful. They approved me for a loan. I payed 30% down payment and after that they told me that I am not approved and I needed to pay off my car. That was not the plan in first place. I had to spend all my money before I made this big purchase. I don’t want to see any email from Lennar ever again.
Lennar responded:
Thank you for sharing your feedback, Marina. We are truly sorry to hear about your stressful experience with the loan approval process and the unexpected requirements that ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
PTSD
- Elayne J.
- Verified HomeBuyer
- September 24, 2024
- Sarasota, FL
I am not even rating this experience. Letting others speak for me. But since I have to add more words here it is. Nothing! If you like to have PTSD please sign up to Lennar customer service.
Lennar responded:
Thank you Elayne, for sharing your feedback. We are truly sorry to hear about your negative experience with our customer service. Your comments are very concerning, and we take them seriously. I have shared your concerns with upper management for their review and assistance. We hope we can earn back your trust and moving forward, we can offer you an improved Customer Care Experience. Please do not hesitate to contact your Customer Care Team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor customer service!!!!
- Michael S.
- Verified HomeBuyer
- August 25, 2024
- Venice, FL
Everything was ok until we signed the paperwork and then all the all the Promises we were told would be fixed or resolved we are still waiting to be fix! We never got our box of tile we were told would be in our garage and that our lawn to be fixed! We still don’t have grass in our yard after living here two months! I will never buy another house from Lennar and I will be telling everyone about the poor customer service and empty promises we were told would be handled!!
Lennar responded:
Good afternoon Michael, and thank you for sharing your experience with us. We apologize for the inconvenience this has caused. I have shared your comments with upper management for their review. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible customer service and everything else!
- Nicole P.
- Verified HomeBuyer
- August 22, 2023
- Parrish, FL
This experience has been way too stressful to even go into detail. So many issues and so many broken promises. No one gets back to you and when they do, it’s nothing but excuses. You schedule for things to be fixed and the contractors don’t show up after you’ve waited around all day for nothing. Missing light bulbs, horrible paint job, grout and paint all over the place, toilet paper holders falling off the walls, pavers loose, crooked poorly installed drawers, dirty carpets. The list goes on and oh! These things were supposed to be completed upon the second walk through and they weren’t. I ...
Lennar responded:
Thank you Nicole, for taking the time to share your detailed review. We are sorry to hear that your experience has been less than desirable. Please let us know if you have any outstanding issues by sending details to LennarCares@Lennar.com so we can follow up for you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
terrible- worst build ever
- Elizabeth I.
- Verified HomeBuyer
- August 15, 2023
- Lakewood Ranch, FL
Lennar is the worst home buying experience you could ever imagine. Broken appliances . the expectation is for them to completely inconvenience you and nothing ever gets resolved. Dryer broken, stove leaks gas.. techs have been out 3 times now. Still not resolved.Every issues is another problems issue
Lennar responded:
Dear Elizabeth, we sincerely apologize for your unfortunate experience. If there are any particular items you would like us to look into, please feel free to reach out to us at LennarCares@lennar.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor communication, construction process and overall poor quality finished home
- Roland C.
- Verified HomeBuyer
- April 18, 2023
- Lakewood Ranch, FL
Buyer beware of what you are getting into with Lennar at Lorraine Lakes. Poor communication from Bobbi the sales agent, a terrible experience with Fernando the "construction manager" and deception from both individuals when it came to the closing issues on our new $700k+ home. It is our dream home in our dream neighborhood. But we never dreamed we would have such a poor experience buying a home this expensive. 6 weeks after closing, we are still awaiting resolution on issues that were identified at our walkthru and were supposed to have been fixed within 24 hours of closing. Our ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience buying a house
- Christian B.
- Verified HomeBuyer
- January 23, 2023
- Venice, FL
My experience with Lennar has been horrible.. Since day one I wanted to buy a house with a loan and the person a spoke to thought it was cash and obviously they waited until closing day to contact me and that was a huge problem.. going from buying cash to a loan and I almost lost my deposite which is 10% of the house values ( crazy) if this was my first house I would never want to go through that also because Lennar people are not helpful at all.. honestly I don’t have time to do this but I do not recommend friends or family to buy from Lennar.. I do have experience with Dr Horton and ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyers beware
- Twyla D.
- Verified HomeBuyer
- September 06, 2022
- Venice, FL
Very disappointed in the quality of materials and craftsmanship of the home. Extremely sloppy grout, wood work, and painting. We did not expect to move into a brand new home and need to fix SO MANY things— The amount of carelessness, cheap materials, and inexperience of their trade workers is evident in every room. Literally everything from the exterior paint peeling off after only one month, the cracks and water standing in the yard, to the windows being impossible to open—to the bulging outlets, drywall seam lines, and the amount of extra grout smeared on the shower and floor tiles— there ...
Lennar responded:
Hi Twyla, thank you for sharing your detailed review. We are sorry for the many issues you have experienced with the quality of your new home. We would appreciate it if you could please send us an email with the details of any items you would like us to follow-up on with the local team at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
A+ Price and C+ Work
- Anonymous
- Verified HomeBuyer
- July 19, 2022
- Lakewood Ranch, FL
Very disappointed in the overall process, quality and value as well as responsiveness to issues. Keep being told "this is the way it is these days" instead of having the respect and quality that a new house should. The only goal was to close on the house - no matter what shape it was in - and was promised all items would be fixed right away. Going on 2 months and the majority of the issues haven't even been scheduled to be fixed. Everyone is paying A+ prices these days and getting C+ quality and service. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Worst buying experience I have ever had.
- Terry H.
- Verified HomeBuyer
- July 12, 2022
- Lakewood Ranch, FL
Worst buying experience I have ever had. Pressured to do walk thru then nothing on the list from walk thru was completed by closing. 45 days after closing and light fixtures are still on back order, roof tiles broken, and doorbell doesn't work. only in the last 24 hrs has anybody tried to help. Walls are not straight, and paint is one coat of the cheapest paint on the market. Job site was full of trash for entire build and had to personally remove trash behind cabinets and in walls before being inclosed.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Worst experience ever.
- George 2.
- Verified HomeBuyer
- June 14, 2022
- Lakewood Ranch, FL
Worst experience ever. From purchase to resolving issues
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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