Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1386 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Riverview
- Logan T.
- Verified HomeBuyer
- June 12, 2024
- Riverview, FL
Great experience with Lennar in Florida!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality builder - great value for the money
- Ulric J.
- Verified HomeBuyer
- June 06, 2024
- San Antonio, FL
The quality of our home is excellent. We are longtime florida residents and have lived in several homes built by us and by far Lennar pays close attention to details and the amount of extras given to the homeowner far surpasses any builder we have worked with...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Many things not mentioned in sales presentation
- Alan G.
- Verified HomeBuyer
- June 06, 2024
- Land O' Lakes, FL
We are still learning important rules and regulations that we were not told when looking to buy. Payments made to four different entities. Discovered poor workmanship on several areas
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
I love my home but would NOT purchase from them again
- Valerie K.
- Verified HomeBuyer
- June 05, 2024
- Zephyrhills, FL
I absolutely love my home but there is absolutely no communication. Everyone was so friendly until we signed the closing papers. We were told from EVERYONE if you need anything even after closing reach out and we will take care of you. The project manager John is horrible. Extremely rude and acts bothered if you ask him something. Called him about a roof problem on our home that was a month old and was told “Well it passed inspection so whatever”. Then asked him about some breakers as they are not labeled well in the electric panel and he said he doesn’t know to call customer care. Then fast ...
Lennar responded:
Good afternoon Valerie,
We sincerely apologize for the frustrating experience you've had after closing on your new home. We understand your disappointment with the lack of communication and the issues you've encountered, including the roof problem, unlabeled breakers, messy paint job, and construction debris.
I will share your concerns with the appropriate team for them to review and assist.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Beautiful Townhouse design
- Anonymous
- Verified HomeBuyer
- May 30, 2024
- Zephyrhills, FL
The buying process was ver smooth. Excellent builder and would recommend to those planning to buy a home. Very satisfied with my home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Be careful
- Anonymous
- Verified HomeBuyer
- May 30, 2024
- Plant City, FL
2days after I moved into my brand new home it was flooded due to the plumbing. I have not had access to my downstairs in a month…this has been an awful experience!
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 5
Amazing experience with only minor issues
- Anonymous
- Verified HomeBuyer
- May 29, 2024
- Plant City, FL
Jeff and Yumiko were absolutely amazing. Our remote closing was a breeze. Marie lacked communication with us during underwriting and came off as rude in multiple emails with how things were worded. We were excited to take a photo with the congratulations sign on the garage but it was taken down before we got half way done with our final walkthrough. While other houses that sold after ours have had the sign up for multiple days. If we were to buy another home through Lennar we would gladly do so again.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
The material used are cheap .. the wash mashing dryer and dish washer were cheap.. they put the filter for the air conditioner on the ceiling.. someone forget to tell them this is a retired community..
- Joseph c.
- Verified HomeBuyer
- May 29, 2024
- Wimauma, FL
Not a great experience.. no attention to details.. promise they would fix things when we went to closing on the way back nothing was done.. we owned a west bay home and a GL home and this was the worst ..
Lennar responded:
Good afternoon Joseph,
We sincerely apologize that your experience with us fell short of your expectations. We understand your disappointment, especially considering the unaddressed details and the broken promise to fix things before closing.
We take pride in offering a legendary customer experience, and we fell short in your case. We hope to demonstrate this commitment to you moving forward by ensuring a much better post-closing experience.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Loved our sales rep Etta
- Daniel N.
- Verified HomeBuyer
- May 25, 2024
- Zephyrhills, FL
Etta was amazing helped us get pre-approved so quick and was there sending pic of the process the best.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
happy so far
- Anonymous
- Verified HomeBuyer
- May 24, 2024
- San Antonio, FL
very please with customer service, Very quick to response to issues
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
great home and great service
- Moishe H.
- Verified HomeBuyer
- May 22, 2024
- Riverview, FL
bast finish home ready to move in
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Had a very smooth experience from start to close.
- Kathiravan S.
- Verified HomeBuyer
- May 20, 2024
- San Antonio, FL
Special thanks for Robin, sales agent and Dave, the loan officer, to keep me informed and of every step with fast responses to all my questions. I would highly rate them for their services.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst home builder I've ever bought from
- Terry D.
- Verified HomeBuyer
- May 20, 2024
- Land O' Lakes, FL
I have a list of things that never got completed yet. Said will be right back that was four months ago. I could go on and on and on. Will never ever buy another Lennar home and will stop anyone who I hear say that they're looking at Lennar.
Lennar responded:
Good afternoon Terry,
Thank you for sharing your concerns with us. We are sorry you have not had things resolved yet. Please submit an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
My wife and I were very pleased with the professionalism of the builder and the construction manager.
- Glenn H.
- Verified HomeBuyer
- May 17, 2024
- Zephyrhills, FL
I would like potential home buyers to know that the team at Lennar is awesome to work with. The loan officers are friendly and courteous. The are more than willing to answer any questions you may have as well taking care of all documentation needed to process your loan in a timely manner, They respond to emails and phone calls promptly. The construction manager was also great to work with providing updated information on a regular basis. We were very pleased with the quality of the way our home was built. The closing department was also great. We highly recommend Lennar to anyone considering ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Liberation Model
- Anonymous
- Verified HomeBuyer
- May 17, 2024
- Wimauma, FL
Purchase this model only for because of the layout and having my mom close. Excellent floor plan. Quality of work and materials used could be better. Compromise only for floorplan layout and lot size.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Okay.
- Bradley A.
- Verified HomeBuyer
- May 17, 2024
- San Antonio, FL
Very hard a times to get responses to our questions. Being in central time zone we would get information so late in day we couldn’t get things sorted out before people were gone. Not knowing whom to contact at times it seemed like we were directed to a lot of different people that we hadn’t really talked to. Easier to deal with 1-2 individuals for us.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Christi was so informative and helpful for orientation Sharon was helpful with closing details. Marie was helpful with loan processing. Scott was not helpful at all after he made the sale !!
- Eileen C.
- Verified HomeBuyer
- May 17, 2024
- Land O' Lakes, FL
Wrote review above without last names
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
DISGUSTING, DONT DO IT!
- Anonymous
- Verified HomeBuyer
- May 17, 2024
- Plant City, FL
DO NOT buy from LENNAR! They are the MOST unreliable, RACIST and worst people to work with. We are first time home buyers and they made the process extremely difficult for us to purchase a home. We also felt that some of the people involved in our home buying process were very prejudiced and racist and they contributed to the difficulties that we experienced throughout the process. They did EVERYTHING they could to try to ensure that we didn’t get a home. Their loan officers are THE WORST! Please save yourself the heartache. Their homes are cheap and you end up having to take care of things ...
Lennar responded:
Thank you for sharing your experience with us. We're sorry to hear you felt that way, It is not the Lennar way of conducting business.
If you have any questions or outstanding warranty issues related to this, please submit a warranty request online through your Lennar account. This ensures a documented and prioritized resolution.
We're committed to improving your experience and would love the opportunity to earn back your trust.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Quality of materials and workmanship are NOT what they were 20 years ago !!!!
- Patricia M.
- Verified HomeBuyer
- May 16, 2024
- New Port Richey, FL
I'm EXTREMELY disappointed in the quality of materials and labor . I bought this Townhome because' Lennar' was the builder. Ryan Homes has comparable prices and locations but I chose this because Lennar had such a good name in the building industry. My other home here in FL was not a Lennar but my dad's home, built 2003, is Lennar and the quality of his home is excellent, I would NOT recommend Lennar to anyone these days. They do not build anything. They sub it all out and the contractors get paid for the job, not the quality of the work. -- Granite countertop seems are very ...
Total Score 4
Quality 1
Trustworthiness 3
Responsiveness 4
Mediocre interior finish completion.
- Richard N.
- Verified HomeBuyer
- May 08, 2024
- Land O' Lakes, FL
The exterior finish is good.The interior finishing was poorly. Items like paint, trim, interior door finish, flooring, concrete work and a host of other smaller items as a builder I didn't appreciate having had to take care of myself.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Helpful, friendly staff
- Anna N.
- Verified HomeBuyer
- May 08, 2024
- Land O' Lakes, FL
Jeremy was great to work with. He always responded quickly to my text and emails. Christie was very helpful and did her best to take care of our concerns.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Great experience
- Mildred O.
- Verified HomeBuyer
- May 08, 2024
- Land O' Lakes, FL
House construction and layout are perfect, the experience with Lennar answering questions or concerns is beyond expectations. Great service! The seller walked us through all the steps.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
John
- John C.
- Verified HomeBuyer
- April 29, 2024
- Zephyrhills, FL
As a first time homebuyer, my experience with staff was very satisfying. I feel I received a great value and would recommend it to anyone to shop with Lenar homebuilders. My only issue was I expected to close on June or July 2024 but the house was completed sooner and I was forced to close February 28 of 24. Vivian, my g Guide was very helpful and gave me attention at my calling. It is a pleasant experience to have someone be so attentive.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Completely Satisfied!
- Anonymous
- Verified HomeBuyer
- April 25, 2024
- Riverview, FL
Our home purchase experience with Lennar was good overall. We had a bit of tug of war during the initial negotiations however once that was sorted out we definitely got a great value for the price paid. Our salesperson Taria and construction manager Cheyenne were very communicative and responsive to all of our questions, requests and concerns. Even after closing their warranty team has been very hands on. Our only concern at this time is that there are several homes within the neighborhood that were sold to foreign investors and being rented immediately for low income housing. This decision ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
In need of new management
- Anibal R.
- Verified HomeBuyer
- April 25, 2024
- Land O' Lakes, FL
The experience has been an experience you do not want as a homeowner. It started with discouraging you from having a Realtor and getting a Lawyer. Get your home inspected as there are many flaws and some areas not completed to standards. You must take your time during the initial inspection of your home to include the outside landscaping area. I had dead trees and when request of replacement was done Lennar stated that landscaping is not included. Ensure your irrigation system works!!! Tiles in the home chipped and cracked not replaceable by the warranty, do not understand this!!! Check your ...
Lennar responded:
Good afternoon Anibal,
We sincerely apologize that this has been your experience. I have opened a Corporate Case for you and notified upper management for their immediate review and assistance.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
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