Lennar Reviews in Tampa St. Petersburg, FL

Constuction Project manager Richard Very helpful .

This was my first home and I love it. Lennar is great

The worst part of our buying experience was the mortgage approval process. I will never submit to that again. The house was already completed, so we just had walk-through and punch list issues. We like the house so far, but follow-up is the Achilles heel of most builders.

Our Lennar real estate agent was Nicole . She was an excellent customer representative for Lennar . She was extremely knowledgeable about all the aspects of the building process. She made the complete home building and the purchase of our new home and enjoyable experience. The one negative experience that I have is with the manager of the HOA in the Medley section where we purchased. . Her name is Jessica and I have never encountered a person in the role of a property manager that doesn’t return phone calls or emails that she decides are not worth responding to . I had to report her to the upper management of Lennar builders to get a response from her . I don’t know who she knows that helped her get her position but they didn’t do Lennar builders any favors. I’m sorry but it had to be said . ... More

So, there were multiple cracks on the masonry of our Lanai, it was hard to ignore. The construction manager kept saying it was within code. We had to put up quite the fuss, including consulting a lawyer to get them to fix the cracked Lanai on our supposed new house. Since moving in, one of our house numbers fell off. 3 out of the 4 house numbers were glued on instead of being nailed down. It's still not fixed. First, we needed to put in a service request online. Then we had to set up a virtual appointment to show them the issue ( only available during weekdays during work hours mind you) and then will need to schedule the actual appointment to get the work done. So yeah, they don't make it easy to get help to fix their mistakes. ... More

Warranty Sharmin builder Travis both of very bad Response too late and all the yelling me I’m coustomer

The house is great. A few issues when we did our orientation. There was a great deal of grout haze on the floor that I had to pay to get cleaned. Not cool. Also, the outside paint on our main wall had alot of streaks. I happen to know that the builders had men painting in the rain. And we are hearing water dripping when we run our sinks upstairs. I believe we have a leak. It hasn't come through the ceiling yet.

Too many different places that I had to ask questions from. Things need to be streamlined! I was never told a lot of the rules and expenditures I would have. I did not receive any paperwork and was never placed on certain lists. It was a very stressful situation for me. No guidance at all. I am told it probably happened because I paid out right and never went to a closing. Was done on my phone. The paperwork did not get to the different departments. As far as fixing any issues ; the staff has been excellent. Checking even to make sure the job is done. Excellent experience with Josh and Hailey. PLZ stream like all the payments to 1 monthly billing and then they can divide it up to all the different companies. ... More

Closing took over 10 hours, delayed 4 times while I waited in a U Haul. Nothing was fixed that was asked for. None well return phone calls. 2 months later we still can't get mail. Workers speed up and down the road plus trash keeps blowing in the yard. Can't reach HOA about rules.

LENNAR sales agent James was very helpful, walked me thorough the new home purchase process, help resolve all the issues and concerns raised. Overall review -10 out of 10.

Great home buying experience. Excellent customer service! Mark was amazing

I thought they did a great job in the beginning of the process very responsive until the week of closing. Once I closed - moving from another state - with no idea of who to contact for utilities HOA etc. So disorganized and frustrating. Once that was figured out, all is good. Love the place so far! I did go through Lennar Mortgage and they did a great job!

Second time buying a home and this time around It was not very pleasant. With the exception of Tee the everyone one else lacked good communication. From Ben the builder to Karlene my phone calls were never returned or emails answered. Going over weeks.

The closing paperwork and communications at the end was terrible.

I still do not have items repaired. I missed my closing due to the home not being done. I was misled numerous time and I have no trust in the construction team. My sales rep was just that a sales person. Made many promises that never was every followed up on after the purchase

The quality and the materials used in the whole house are not the best standards. There are gaps, and unfinished work, and the materials used are very basic quality. Even the amount of time and follow-ups it takes to get unfished works done from construction managers is also humongous. If no follow-ups, nothing we'll be done. So a lot of waste of time even after paying for the house.

Good experience overall! Very responsive to customer queries. Good quality property! This is our second purchase already!

Overall, the Lennar home includes several nice upgrades, but they will NOT add a thing, even if you are willing to pay for it. This is very frustrating. Secondly - and buyer beware on this - warranty service has been a nightmare. There is very little follow up once a warranty ticket has been initiated. The reps do not respond to e-mails or voice mails. Vendor appointments are missed completely with no warning or explanation. Other times, vendors arrive only to advise that the wrong part has been ordered, or that they are not authorized to make the repair corrected. Thirdly, on more than one occasion, I have been told that my issue is "a design item, not a warranty item" even though the "design" has resulted in mis-placed plumbing or lighting fixtures, or, in the case of the bathrooms, lighting that is not present at all due to a decision to eliminate vanity lighting in the homes. (How fun to try to shave at a dimly lit sink all the while getting soaked because the faucet oversprays.) All and all, buying a Lennar home is ok, as long as you have another $5-10,000 in your pocket to add lighting, replace faucets, etc. But if you truly want your home to be complete when you buy it, keep looking. ... More

The main issues were that they should completely test units before turning them over to the homeowner. Our dishwasher was not plugged in we thought it was broken. Also our AC unit was overcharged with freon we had to call the manufacture to come out to tell us it was overcharged and they fixed it.

We were selling our home out of state and trying to find a home in Florida. We had a 72 hour window in order to coordinate the closings. Our relator asked us to consider new construction because the home prices in this area were inflated compared to new construction. I laughed because I didn't think we would find a house move in ready for our time line. Enter Lennar. We were already qualified for our mortgage but with all their incentives they made the home buying experience so much less stressful and affordable. This is my fourth home buying experience and only my 2nd less stressful experience. If I had to do this again, I would definately consider Lennar. ... More

Where should I start, the construction manager promised to complete several jobs and did not. They forgot to turn on the water to the fridge and had to wait for service. The person that installed the dishwasher, left the cap in the tubing and caused water to flood and backup in the dishwasher. Had to wait to have that serviced. Had to replace the carpeting due to have a sinus reaction, to find out the flooring underneath was un-level and had to pay to have concrete lay down. Now, the AC breaker keeps tripping and I come home to a muggy hot house.

Buying this home started exciting but at the end there were no sparks. Closing process was rushed, lender required documents right at the time it was requested. It felt like I had to drop everything I was doing to provide them with what they needed. During the last walk through; day of closing things that were found incomplete/needing fixing/touch up by hired and Kenner inspector were not completed. Vendors were still coming through the house trying to fix things so that closing could take place. Just very rushed. Then had to drive to the appointment to sign closing paperwork. Many things that were supposed to be explained prior to signing were not explained, numbers were different. Didn’t even get the celebratory experience of pictures and whatever else that typically takes place when closing. It really wasn’t an enjoyable experience. At this point have not moved in as there are things that are still need to be done before officially moving in. ... More

Buying a brand new home was so exciting! Watching the different phases get completed was fun. I do wish they cleaned the house better with all the dust left over the windows, counters, drawers, etc. The flat paint is unnecessary. Especially in a 5 and 6 bedroom home. And with stairs. You should really think bigger family picture and spend a little extra money on the semi gloss paint that will last longer for the customer. The yard being on a little slope didn't help the sod stay so there's an empty patch. I felt it was too much greenery in the garden area. I have noticed so many residents removing to add their own color. Maybe that should be limited so it's not a waste of money and plants. They should have a recycling dumpster in the neighborhood. So many people moving in and yet no dumpsters to dispose. But the overall house is great ... More

First off I'd like to say when we moved into our home it was 99.9% perfect any little odds and ends were taken care of within days. We hired a an inspector and along with the inspector and the building manager I was able to trust the entire building process. I was very pleased with the whole process we bought the home with cash so that was a little bit different and we were really not given anything we had to look for everything keys etc etc but that was the only negative. I especially want to thank Sonia our Lennar sales representative along with Richard our building manager he was amazing. Richard actually called me three times throughout the process without even me asking for a call, amazing .Thanks Lennar. ... More

Overall it was a smooth experience. They gave me a date when the villa would be done and they were right on target. They were cooperative when it came to touchups that needed done.