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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1397 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in Tampa-St. Petersburg Area

1397 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.4

Quality 3.1

Trustworthiness 3.2

Responsiveness 3.2

Lennar in Tampa-St. Petersburg Area

View Homes

Customer Reviews

Liberation Model

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2024
  • Wimauma, FL

Purchase this model only for because of the layout and having my mom close. Excellent floor plan. Quality of work and materials used could be better. Compromise only for floorplan layout and lot size.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Okay.

  • Bradley A.
  • Verified HomeBuyer
  • May 17, 2024
  • San Antonio, FL

Very hard a times to get responses to our questions. Being in central time zone we would get information so late in day we couldn’t get things sorted out before people were gone. Not knowing whom to contact at times it seemed like we were directed to a lot of different people that we hadn’t really talked to. Easier to deal with 1-2 individuals for us.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Christi was so informative and helpful for orientation Sharon was helpful with closing details. Marie was helpful with loan processing. Scott was not helpful at all after he made the sale !!

  • Eileen C.
  • Verified HomeBuyer
  • May 17, 2024
  • Land O' Lakes, FL

Wrote review above without last names

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

DISGUSTING, DONT DO IT!

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2024
  • Plant City, FL

DO NOT buy from LENNAR! They are the MOST unreliable, RACIST and worst people to work with. We are first time home buyers and they made the process extremely difficult for us to purchase a home. We also felt that some of the people involved in our home buying process were very prejudiced and racist and they contributed to the difficulties that we experienced throughout the process. They did EVERYTHING they could to try to ensure that we didn’t get a home. Their loan officers are THE WORST! Please save yourself the heartache. Their homes are cheap and you end up having to take care of things ...

Lennar responded:
Thank you for sharing your experience with us. We're sorry to hear you felt that way, It is not the Lennar way of conducting business.

If you have any questions or outstanding warranty issues related to this, please submit a warranty request online through your Lennar account. This ensures a documented and prioritized resolution.

We're committed to improving your experience and would love the opportunity to earn back your trust.

Sincerely,

Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Quality of materials and workmanship are NOT what they were 20 years ago !!!!

  • Patricia M.
  • Verified HomeBuyer
  • May 16, 2024
  • New Port Richey, FL

I'm EXTREMELY disappointed in the quality of materials and labor . I bought this Townhome because' Lennar' was the builder. Ryan Homes has comparable prices and locations but I chose this because Lennar had such a good name in the building industry. My other home here in FL was not a Lennar but my dad's home, built 2003, is Lennar and the quality of his home is excellent, I would NOT recommend Lennar to anyone these days. They do not build anything. They sub it all out and the contractors get paid for the job, not the quality of the work. -- Granite countertop seems are very ...

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 4

Mediocre interior finish completion.

  • Richard N.
  • Verified HomeBuyer
  • May 08, 2024
  • Land O' Lakes, FL

The exterior finish is good.The interior finishing was poorly. Items like paint, trim, interior door finish, flooring, concrete work and a host of other smaller items as a builder I didn't appreciate having had to take care of myself.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Helpful, friendly staff

  • Anna N.
  • Verified HomeBuyer
  • May 08, 2024
  • Land O' Lakes, FL

Jeremy was great to work with. He always responded quickly to my text and emails. Christie was very helpful and did her best to take care of our concerns.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Great experience

  • Mildred O.
  • Verified HomeBuyer
  • May 08, 2024
  • Land O' Lakes, FL

House construction and layout are perfect, the experience with Lennar answering questions or concerns is beyond expectations. Great service! The seller walked us through all the steps.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

John

  • John C.
  • Verified HomeBuyer
  • April 29, 2024
  • Zephyrhills, FL

As a first time homebuyer, my experience with staff was very satisfying. I feel I received a great value and would recommend it to anyone to shop with Lenar homebuilders. My only issue was I expected to close on June or July 2024 but the house was completed sooner and I was forced to close February 28 of 24. Vivian, my g Guide was very helpful and gave me attention at my calling. It is a pleasant experience to have someone be so attentive.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Completely Satisfied!

  • Anonymous
  • Verified HomeBuyer
  • April 25, 2024
  • Riverview, FL

Our home purchase experience with Lennar was good overall. We had a bit of tug of war during the initial negotiations however once that was sorted out we definitely got a great value for the price paid. Our salesperson Taria and construction manager Cheyenne were very communicative and responsive to all of our questions, requests and concerns. Even after closing their warranty team has been very hands on. Our only concern at this time is that there are several homes within the neighborhood that were sold to foreign investors and being rented immediately for low income housing. This decision ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

In need of new management

  • Anibal R.
  • Verified HomeBuyer
  • April 25, 2024
  • Land O' Lakes, FL

The experience has been an experience you do not want as a homeowner. It started with discouraging you from having a Realtor and getting a Lawyer. Get your home inspected as there are many flaws and some areas not completed to standards. You must take your time during the initial inspection of your home to include the outside landscaping area. I had dead trees and when request of replacement was done Lennar stated that landscaping is not included. Ensure your irrigation system works!!! Tiles in the home chipped and cracked not replaceable by the warranty, do not understand this!!! Check your ...

Lennar responded:
Good afternoon Anibal,

We sincerely apologize that this has been your experience. I have opened a Corporate Case for you and notified upper management for their immediate review and assistance.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Sales staff (Ali ) was very helpful .

  • George W.
  • Verified HomeBuyer
  • April 25, 2024
  • San Antonio, FL

Constuction Project manager Richard Very helpful .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar Homes

  • Annette A.
  • Verified HomeBuyer
  • April 24, 2024
  • Zephyrhills, FL

This was my first home and I love it. Lennar is great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Great Community, House Too Early to Tell

  • Terence M.
  • Verified HomeBuyer
  • April 23, 2024
  • Land O' Lakes, FL

The worst part of our buying experience was the mortgage approval process. I will never submit to that again. The house was already completed, so we just had walk-through and punch list issues. We like the house so far, but follow-up is the Achilles heel of most builders.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

Nicole

  • Vincent D.
  • Verified HomeBuyer
  • April 19, 2024
  • Land O' Lakes, FL

Our Lennar real estate agent was Nicole . She was an excellent customer representative for Lennar . She was extremely knowledgeable about all the aspects of the building process. She made the complete home building and the purchase of our new home and enjoyable experience. The one negative experience that I have is with the manager of the HOA in the Medley section where we purchased. . Her name is Jessica and I have never encountered a person in the role of a property manager that doesn’t return phone calls or emails that she decides are not worth responding to . I had to report her to the ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

When things go wrong, you're on your own

  • Neil S.
  • Verified HomeBuyer
  • April 19, 2024
  • Zephyrhills, FL

So, there were multiple cracks on the masonry of our Lanai, it was hard to ignore. The construction manager kept saying it was within code. We had to put up quite the fuss, including consulting a lawyer to get them to fix the cracked Lanai on our supposed new house. Since moving in, one of our house numbers fell off. 3 out of the 4 house numbers were glued on instead of being nailed down. It's still not fixed. First, we needed to put in a service request online. Then we had to set up a virtual appointment to show them the issue ( only available during weekdays during work hours mind you) and ...

Lennar responded:
Good afternoon Neil,

We appreciate you sharing your review and sincerely apologize for the experience you've had with the cracks in your Lanai and the loose house numbers. I have opened a Corporate Case for you and notified upper management in Tampa to review and assist.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Unfortunate experience

  • Mayumi K.
  • Verified HomeBuyer
  • April 18, 2024
  • Land O' Lakes, FL

Warranty Sharmin builder Travis both of very bad Response too late and all the yelling me I’m coustomer

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Not bad.

  • Alberto G.
  • Verified HomeBuyer
  • April 18, 2024
  • New Port Richey, FL

The house is great. A few issues when we did our orientation. There was a great deal of grout haze on the floor that I had to pay to get cleaned. Not cool. Also, the outside paint on our main wall had alot of streaks. I happen to know that the builders had men painting in the rain. And we are hearing water dripping when we run our sinks upstairs. I believe we have a leak. It hasn't come through the ceiling yet.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Ms

  • Anonymous
  • Verified HomeBuyer
  • April 18, 2024
  • Land O' Lakes, FL

Too many different places that I had to ask questions from. Things need to be streamlined! I was never told a lot of the rules and expenditures I would have. I did not receive any paperwork and was never placed on certain lists. It was a very stressful situation for me. No guidance at all. I am told it probably happened because I paid out right and never went to a closing. Was done on my phone. The paperwork did not get to the different departments. As far as fixing any issues ; the staff has been excellent. Checking even to make sure the job is done. Excellent experience with Josh and ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

Never came in contact with one, no clue who they are.

  • Mark W.
  • Verified HomeBuyer
  • April 17, 2024
  • Plant City, FL

Closing took over 10 hours, delayed 4 times while I waited in a U Haul. Nothing was fixed that was asked for. None well return phone calls. 2 months later we still can't get mail. Workers speed up and down the road plus trash keeps blowing in the yard. Can't reach HOA about rules.

Lennar responded:
Hi Mark, we are truly sorry for any inconveniences that you may have experienced during your closing. We always want our homeowners to have the best experience and this did not occur. Our division leaders will be made aware of this to help drive improvement. -Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar Sales agent is the best

  • CHANNEL ..
  • Verified HomeBuyer
  • April 17, 2024
  • San Antonio, FL

LENNAR sales agent James was very helpful, walked me thorough the new home purchase process, help resolve all the issues and concerns raised. Overall review -10 out of 10.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick and easy homebuying experience

  • Carlo M.
  • Verified HomeBuyer
  • April 17, 2024
  • Land O' Lakes, FL

Great home buying experience. Excellent customer service! Mark was amazing

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great to begin with

  • Julie D.
  • Verified HomeBuyer
  • April 17, 2024
  • New Port Richey, FL

I thought they did a great job in the beginning of the process very responsive until the week of closing. Once I closed - moving from another state - with no idea of who to contact for utilities HOA etc. So disorganized and frustrating. Once that was figured out, all is good. Love the place so far! I did go through Lennar Mortgage and they did a great job!

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

Lack of communication isn’t professional.

  • Anfernee M.
  • Verified HomeBuyer
  • April 17, 2024
  • Wimauma, FL

Second time buying a home and this time around It was not very pleasant. With the exception of Tee the everyone one else lacked good communication. From Ben the builder to Karlene my phone calls were never returned or emails answered. Going over weeks.

Lennar responded:
Hi Anfernee, we are truly sorry that your experience with Lennar did not have good communication. We will be informing our division leaders about this to help bring awareness to this issue. -Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

It was ok but lack of communications on the closings. Lots of

  • Stanislaw R.
  • Verified HomeBuyer
  • April 17, 2024
  • Spring Hill, FL

The closing paperwork and communications at the end was terrible.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2