Lennar Reviews in Tampa St. Petersburg, FL

I am extremely happy with my overall home buying experience and would recommend Lennar without hesitation! My new home is stunning & well made. My sales rep Robin, construction site manager Mark and new home orientation guy Larry were all top notch! Friendly, answered all my questions & responded quickly to the small issues I did have. Was everything perfect, of course not, but I got a strong sense that Lennar cares about their quality and your satisfaction and they make every effort to make things right! I was sincerely impressed!

This is my second time buying with Lennar. It started off great but all went downhill. They kept pushing our closing out (understandable with new construction) but the worst was when we were scheduled for our new home orientation and we got a call less than 30 minutes beforehand when we were already almost there that the home wasn’t ready and our closing would be delayed (again). The construction manager was apologetic but I asked to speak to a supervisor and never got to. I had to keep following up for updates which was met with an attitude from Lennar. We were forced to do a very large earnest money deposit which we were afraid to lose. This caused us to sell our home early and move in with my parents so we would be ready because if we weren’t, we would lose that deposit. No consequences for Lennar not being ready, the unprofessionalism, or the horrible customer service. They moved our closing up a day because the hurricane was coming and agreed to fix some things that hadn’t been completed yet. They never did. They left us with dying grass they won’t replace now despite us taking great care of it. They are clearly building too many houses too quickly and don’t have the time to ensure they’re taking good care of the homes or the buyers. ... More

Home is substandard with poor workmanship. Lennar did not meet any of our expectations of a newly constructed home. Home was not finished by the closing date despite reassurance that everything would be done. We wanted to delay the closing until everything was completed but Lennar threatened loss of our 10% deposit if we did not close that day. Construction manager apologized and gave his commitment that he would personally make sure everything was done right but broke his promise the next day and said it was not his department or responsibility after closing.

My sales person was great. She was professional, timely and persistent . She emailed me consistently for 2 years before I purchased!

Quality and workmanship is poor.

Everyone who I had dealing were very helpful, polite and courteous . I had many questions and they answered them well and when they weren’t sure they would get back to me immediately and a special thanks to Vivian

very friendly staff, highly recommended

The company executives are only interested in how many homes they can close on. Quality of home is lacking.

they are pushing these houses out so fast that a lot of things aren’t finished by closing and the final product is rushed. workers don’t take pride in their work and very sloppy. glue on floors, paint on tile and granite. Paint not even finished in some areas. no pride taken in their work and appears they are hiring people who don’t really know how to built. pieces being cut to small and still using those pieces. my cabinets have dents in them, like they had been dropped and still used. cracks in floor before moving in. door knobs don’t work right. sockets and lights put on crooked and not leveled. like they rushed the workers so much they just threw the house together. closing date was moved up. just rushed so they can get another up and sell it. Poor quality. ... More

I had a bad experience with overall delays and last minute changes.

Jennifer, our sales associate was great, from there we had a subpar experience--Overall I feel grateful and blessed as we are dealing with 1st world problems now, but......

Overall good experience providing what I needed in this season of life. Thank you Lennar.

Definitely test everything during your walk thru, because if you close and then call them about an issue they take forever to fix the problem. They tell you to do a submit a work order, then they schedule a virtual call then they send someone out. Then hopefully they send the right people out tht can actually fix the problem. Cheap basic build

Not a good experience with the sales manager and her forcing us to close on the house to meet month ends numbers when repairs and gas line leak needed to be fixed. They threatened that if we didn't close even though there were major issues that they would put us in default and we would have to pay late fees. For our initial walkthrough the home was a mess, wasn't cleaned and debris all over but wanted to close on time and blame us despite these issues

We bought a villa in December 2022 and were told that our move in date was late June, but that was changed to late August. For a second time it was changed to late October. We ended up purchasing a slightly larger home for a higher price. This experience put u under a lot of stress, but we are happy in our new home.

Lennar has combined the three most important things when building a quality home. First is design….modern, efficient and attentive to what the new home buyer really needs. Second is name brand quality….. Lennar purchases huge quantities of products which enables them to only use the best materials. Sherwin Williams, Carrier and Moen (not just faucets but even the disposal!)……just to name a few. Third is overall high value…because they use third party quality control they can insure a professionally finished, on time project. This all adds up to outstanding value. We are pleasantly surprised every day in our new Lennar home! ... More

Home was supposed to be completed in 5/2023 which is the reason we selected the property. We were then told it would close in June 2023. We coordinated the sale of our residence to coincide with the closing date in June. The closing was then pushed out to July 2023. We did a walk through of the property several days before the closing and marked numerous items that needed to be repaired (cracked tiles, cracked pavers, exterior issues, dead landscaping, missing sod in numerous places, missing blinds, bugs, not cleaned, missing caulking, drywall issues, holes in concrete, etc). We were told they would be completed by closing. Only a couple of the minor issues were completed. We closed because we had closed on the sale on our home and had no place to go. We were assured the items listed during the walk through would be completed asap. To date we still have a lengthy list on things that have not been completed and since moving in we have found more items. Not a pleasant experience since it seems that once you sign a contract and put down the deposit they do not communicate with you or misinform you. The lack of communication and lack of responsiveness throughout the company is shocking. ... More

Too many problems throughout the process. Starting out with many misinformation while dealing with the selling consultant. A significant amount of builder fee had not been told until after the down payment was made. Slow responses to requests throughout the entire process. Finance advisor was the worst, not being responsive, giving high mortgage rate and manipulating the closing disclosure to keep it high. I ended up paying a much higher closing cost than expected even after seller incentive. Lack of communication among different groups within Lennar, between Construction and Closing, Consultant, etc. My closing date was delayed 3 times. As the results, I have to put my furnitures and belongings in storage because the house was not ready as planned. That cost me extra money for pay for storage and a second move from there to the new home. I asked Lennar to help out with a small compensation, but was refused despite the fact that they caused these delays from not having the home available for closing in three scheduled closing dates. The final inspection was carried out despite the tiles was not even installed on the roof. At one time, one day before the scheduled closing, I drove to the site to verify if everything is ready for the home to be occupied, and found out the tiles were not even installed. But, no one from Lennar let me know about that. I found out myself because I did not trust them after being given misinformation and empty promises many times. Now, after moving in for more than a month, many issues found during the Orientation/final inspection still haven’t been taken care of. The saga continues. It’s felt like Lennar Management here may be out of touch or possibly don’t even care about providing and maintaining a reasonable customer service! It has been a terrible experience for us that leaves us a bad impression of this builder’s reputation from their mismanagement and bad customer services! ... More

The experience we had was too much to put in writing but would be open to discuss.

The Customer Care unit doesn't rate even a one star. Closed on July 7 and still waiting on warranty work to be completed two months later. Not one person will follow through on anything.

At the beginning of the purchase, everything went smoothly and fast. When closing came the house was inspected and a few things were defective. The workers had left broken tiles on the roof some were replaced but not all of them. The laundry room had a bad connecting outlet for the washer machine we had to replace. My refrigerator had no water nor ice coming out they promised it would immediately get fixed here We are two month later and no one has been able to fix it, Apparently the water hose was never connected to the water line under the kitchen sink. The front door knob and garage still have the temporary knobs used for construction. They claim they are still under order even after closing two months ago. I can’t access the bottom part we have no key access. We had to come in through the garage for the first couple of weeks until we figured out how to use the top part with code access. We spoke to the builder manager for help and customer care. Everything has been nothing but excuses no one seems to want to help. They still have me waiting… ... More

Home inspection personnel were not helpful and comprehensive during the inspection. Too much in hurry to get it done Much left unexplained.

If you are looking for a low-quality new home built by low skilled trades people Lennar is an option. Quality is below average, you are pushed to close regardless of the condition of the property.

Throughout the whole process, they were threats of taking the house. They were just extortion of making us pay more money just because they felt like it forcing us to use their lender even though their lender would never respond to me sometimes at all or I will take four or five days. The sales rep was very short and disrespectful. All around a horrible customer service. They acted as if we did not matter and if something didn’t work out, they could just sell it to somebody else. They didn’t want to help us work through any issues. I just wanted to try to take the house from us.

First, if you are looking for the Best Builder here in the Tampa area, Lennar absolutely build the BEST homes! My construction manager was the BEST I have worked with and this is my 18 New home since 1989!! She handled ever issue of preparing my home for closing extremely professionalism, expertise and empathy!!!! I can’t thank her enough! If you want the most gorgeous location visit Angeline in Land O Lakes and experience a life style you won’t find any where else in the Tampa area and experience the best builder, Lennar!!!! I consider myself extremely lucky to find this gorgeous location and I bought my Villa in less than 5 minutes and best decision I have made in my life! Come enjoy the most incredible location you will ever discover!!!!!! Visit Angeline! ... More