Lennar Reviews in Tampa St. Petersburg, FL

Lennar is extremely unresponsive and quaility of work is poor. I would never buy from Lennar again. I just did a walk-through with BTI Parnters at Marina Pointe. Their attention to detail was night and day comparted to Lennar.

Communication was absolutely horrible through the home buying process. My close date was changed more than half a dozen times and we were over 1 yr delayed, I received a house with many issues that are still being resolved including exposed electrical wires, unfinished kitchen cabinets, etc. The warranty team takes quite a long time to resolve problems when something is submitted. Lots of corners were cut and it was a very unpleasant experience overall.

Do not buy, run away. Sales team made false promises, they are just looking for your money. No quality and construction issues left and right. Tile issues, plumbing issues, poor worksmanship, cutting corners everywhere. They want to save on everything.just expect atleast 4walls.

The only “positive” thing about this experience was that our home was done on time as promised by Lennar however there were A LOT of imperfections once we actually got in the house. Also not to mention that the home being done on time is the bare minimum from their end. We had our walk through scheduled the week before closing like it’s always done with any new construction. During our walkthrough we marked everything that needed to be corrected and very clearly communicated this with the construction manager. When we returned a week later for closing NOTHING had been done. There were a lot of paint touch ups that needed to be done, faucets to be fixed, towel holder was put at the wrong spot in the master bathroom, grout in bathrooms was discolored, tiles were dirty and stained, front door would not close right, elements missing from the house, paint was on the carpet in almost every room, backyard was not leveled before putting down the grass, and the list goes on with many many other big imperfections. On top of all of that there were no cleaners sent to clean the house before it being handed over to us. The house was dirty in every aspect. The day of closing we also expressed how the towel holders and paper towel holder they put in the bathroom are so outdated and looked horrible but instead of at least removing them for us and doing the drywall repair we were told by the construction manager that “his hands are tied”. We were told that the model homes we saw had the same ones , but it makes no sense to me how they took the initiative to put different different type of counters in the kitchen compared to the model home (flat instead of a breakfast bar) but could not put something more modern as the towel and toilet paper holders in the bathrooms. It is hypocritical that the house we got was different in some ways compared to the model home but only where it was convenient for them to be different without even notifying us of the differences. It would’ve been the least they could do for us after arriving there the day of closing with nothing being done. We spend the next month having numerous different workers come in the house fixing what should’ve already been fixed. The construction manager kept open communication with us and made sure most of the things got done, however, again, that is the bare minimum. Also would like to note that later we found out that the construction manager that was in charge of our home was on leave during the building process due to personal reasons which we completely understand, but I can confidently say we were MORE than patient and did not receive the above and beyond service we should’ve received to make up for this horrible experience. We are fist time homebuyers and we had the most awful experience with Lennar and with the entire home buying process as a whole. We will definitely never consider Lennar for our next home, or recommend Lennar to anyone. ... More

Terrible. Have not been fixed. Nothing. No response.

The design is great. However, the lack of a thorough inspection by Lennar construction team and/or contractors have masked a lot of obvious issues. HVAC room not sealed properly, gaps in door framing, lumps in carpet, nails sticking out, uneven tiles, to name a few.

The experience went well for the most part. Our first point of contact (POC), Nicole, was OUTSTANDING! She was friendly, personable, attentive and resourceful. She communicated with us at every turn. Megan, our finance POC was also on point. She was resourceful, quick and responsive. Not giving 5 stars across is due to the condition of the home and the responsiveness to our requests/communications. Jarred, our POC for construction issues, was great only once. Getting a hold of him has always been a problem. We had a number of issues that needed attention. Most were handled quickly but not all. Voicemails and emails to get updated went unanswered...not what professionals want from other professionals. At this moment in time we have not been assured that all issues were corrected and we're 2 months out/past from closing. ... More

Bad quality construction, cheap products. Lennar has very customer service and zero post-sale commitment. There is no SLA for the resolution of the issues. Uneven flooring, lousy painting, cracks on the walls.

Worst experience ever, they don’t even deserve one star. Stay away from Lennar DO NOT buy a house from this builder

We closed on home 2 months ago and still require over a Dozen repairs to be addressed and one is security related. Have made numerous requests to have these items repaired. Seems that Lennar is focused on mass production instead of Quality. Overall, we love the neighbor's and facility attributes.

We were very pleased and impressed with our New Home Consultant. The buying process was handled efficiently and professionally through her. Unfortunately, the experience of dealing with construction issues has not been the same. Both the new home orientation and final walk-thru were very disappointing due to the number and nature of items needing attention, the cleanliness of the house, as well as the responses from the construction rep regarding these issues. A list was made by the construction rep at the final walk-thru and we were promised the items would be taken care of within days after closing. With issues unresolved almost six weeks after closing, issues were reported to the portal on Feb 7 and we are awaiting a response. ... More

The house is supposed to be new and without problems, on December 9 I did the closing and there were some things to fix. The engineer in charge of the house promised that he would fix the house in a matter of weeks, as of today, January 31, the house remains the same and both the engineer and the customer service person are still missing without letting me know when they are going to fix it. the problems that the house has. The treatment that my wife and I have received in a matter of the house is incredible. It is unacceptable that they have a group of people working without caring about the things they do. This will be the last time I buy a house with Lennar. ... More

Lennar homes tried to sell us the home which was 80% complete. They force is to close threatening to take away the deposit money. We had a 80 items on the to do list at the time of walk-through end since we have closed two months ago, I have had no luck in getting any of those items taken care

My experience with Lennar has been quite disappointing. Despite being promised that all pending tasks would be completed prior to closing, several important items were left unfinished. They were in a rush to close all the homes by November and there was no focus on completing the work before closing. The closet doors were not fixed, shower rods were not installed, the painting was not done to a satisfactory standard, and there were drywall cracks and partially painted lanai door. I would not recommend purchasing a home from Lennar. They did not demonstrate a customer-centric approach and their responsiveness declined once the closing was completed. Despite repeated attempts to follow up on the unresolved issues, the builder seemed disinterested in resolving the matter. I strongly advise against purchasing a home from Lennar. It may cost a bit more, but it would be worth considering other builders such as MI Homes or Pulte Homes. It is important to thoroughly research the options and make an informed decision before entering into a deal with Lennar. ... More

Dont buy from Lennar, EVER! They are cheapskates who cant do anything right, force you into closing early with promises of fixing things, but do not deliver. The material is cheap, the labor is crap, the multiple mistakes due to their cheap laborers is absolutely horrible. The home is not worth the price they charge AT ALL! I could have done a better job than their day laborers. Their construction manager Derrick clearly has no idea how to do his job or how to manage his workers to make sure they do it right. We have had nothing, but issues and we have only been in the home a month. The padding between townhomes walls is not enough, the padding under the carpet is none existent. We can hear everything! There is no sound proofing whatsoever, its like living in an apt again. The paint mistakes, the caulking missed, the leaking windows, tile floors installed incorrectly, the broken cabinets, and these are some of the issues we have that have yet to be fixed, The sales people have no idea what they are selling. No one in this organization communicates with anyone else. Sales people promise one thing, but that is clearly not what is done. From top to bottom this is the worst construction company in the Bay Area. ... More

House was a mess when we moved in. Walls needed repainting and when they repainted the workers got paint on carpet, tile, everything and it is not cleaned up yet. Our A/C has gone out 3 times and is still not fixed. No one from Lennar follows up when work order is put in. Finally, the HOA is charging us a late fee because Lennars title company sent them a faded check that HOA could not cash and cannot get a hold of the title company to cut a new check. I would not recommend to anyone to deal with Lennar.

It was a pleasure to deal with Phil during the whole process. I would recommend buying with Phil.

BAD COMPANY AND STAFF

The homebuying experience has been less than ideal. From putting in an offer on the house being told last minute that I can’t close due to a quote on quote SHA policy until my family member outlined the FHA guidelines did the sales team change their tune. The lender that was referred by Lennar again not great. I asked multiple times during the process for additional review of my good faith estimate, and was told I had to get back with the sales agent who never returned my emails. Chris who is on the construction side has been the only person to follow up and show any type of customer service. I did not close on my loan until November 30 after 10 PM after I demanded a mobile notary to come to my house due to the hick up with Lennar ‘s closing department. I was asked for the same document multiple times causing tons of stress for a newly divorced homeowner. The customer service with Lennar is by far the worst I’ve ever experience. This is my fifth home purchasing and I have never been treated so poorly the day of closing I did not even get the full experience as other homeowners with the red carpet roll out or even the banner and balloons. I notated the condition of my cabinets prior to moving into the house and here we are now at the end of January, and I’m being told my cabinets will not be fixed until May. The paneling of the cabinets are pilling off one of the actual doors is completely off the hinges, broken cabinetry in the kitchen and nothings been done to expedite this. Furthermore, I have not been able to hang up any clothes in my closet as my comply closet is completely broken and that was also outlined prior to closing. My backyard is a complete utter mess with holding water everywhere. I would like to have the great customer service. The other builders give their homeowners, however, I have not received that to date. ... More

Everything was shiny and painted very pretty in the beginning. Unfortunately that was not the case. My move in date was pushed back multiple times, I was asked to close on the home prior to having the keys to the home. I found many errors during the walk through and was told the errors would be completed prior to my celebration. On celebration day the errors were not completed and I continued to find more defects, and was told to submit warranty tickets. My kitchen is still missing cabinet doors. Lennar gave me the keys to my house knowing the house was not ready and not build to standard. This is an extremely overpriced house and they sell it has if you are getting high-end finished and appliances and that is not the case. Very disappointed and upset. ... More

This is our third new home and has definitely been the worst of all three. The craftsmanship and details are lacking. The response from Lennar has been lacking and when they do respond, they say it isn’t covered or need to call another company.

Many issues found after move in. Quality issues should be addressed quickly.

I'd love to share photos of the subpar workmanship throughout the entire home. From cracked drywall and ceilings, uneven and poorly installed crown moldings and baseboards, sloppy painting, unfinished lanai patio and concrete areas, cracked garage floors, doors installed incorrectly, missing towel and toilet paper holders, chipped tiles, and the list goes on and on. Check your included options on your contracts and make sure you get everything on that list before you close. This will be my first and last Lennar home. Lesson learned!!!

Not a fun experience for us

This was my second time buying with Lennar, and I was very disappointed. My first property/purchase was very smooth and good quality, but this time around things were subpar. I understand that construction has become more difficult since the pandemic due to supply chain issues, but the quality of the work doesn't also have to suffer. There were many careless errors that happened during the construction process; it was obvious that very little care was taken by the construction team. The number of issues noted during the walkthroughs was very high and very disappointing. I did not get the keys until almost 3 weeks after closing due to the construction team addressing some of the issues noted but almost half of the issues still remain. Furthermore, I was also disappointed by the buying process. My sales agent was only responsive when it was convenient for him; when I had questions or concerns that weren't urgent, he ignored me. The closing process was also a debacle. Lennar title and the construction manager did a horrible job of obtaining the Certificate of Occupancy. The title company should not have scheduled closing prior to obtaining it since we could not close without it. Since there was a delay in obtaining the Certificate of Occupancy, the closing had to be postponed several times. Once we finally had the certificate, Lennar title obligated myself and my co-signer to complete the closing in a very short timeframe and on very short notice. It was a very stressful process buying with Lennar, and I don't think I will continue to recommend Lennar like I used to. ... More