Lennar Reviews in Tampa St. Petersburg, FL

As far as my experience it’s been ok however, I feel like Lennar needs major improvement on their customer service/interaction with their customers, we need to provide better quality materials and do a better job on the cleanliness of a brand new home once completed. I wasn’t happy with my garage door / motor, as they promised it would be a good quality garage door/opener and I received the lowest possible garage door / motor. Lennar needs to give the customer more options and selections on picking colors and materials.

Communication was poor among the different professionals who I was working with during the home buying process (consultant, loan officer, construction manager, etc.). As soon as I closed, my consultant stopped responding to any emails for assistance with simple issues. There are a number of things that I have found after my initial walkthrough, within my first month of living her (i.e., cracked cabinets, paint flaws, grout flaws) that should have been done right in the first place that are frustrating to deal with now.

Poor communication during construction process. Quality of home was subpar.

Sales and finance team, Great job. The construction team/process is not so great - be aware: 1 - When performing the final walkthrough, many items (paint, drywall, windows, appliances, cabinets, etc...) were incomplete or damaged. Most of the things were addressed before and after closing, but some were not; we reached out to Lennar multiple times, and we have not heard from them.

It Could of been better

Really disappointed of the quality of my new home!

Happy that we gave moved here, but management does not respond well to facilitate open maintenance issues

Get everything in writing. Don’t trust your sales person as they are not always told what the corporate decisions are and seem to be the last to know.

While Lennar may be fairly easy to work with to resolve problems, I feel there shouldn't be as many as I've encountered. Unfortunately I bought rather late in this community and it seems as though the builders were in a rush to get done. This shows in some of the sloppy work that was done and things that were caught in the final walkthrough. Some of these weren't corrected before closing and some seem to have fallen off that list altogether. Now I'll have to deal with them under the warranty.

I've been in since Christmas. Still have issues that need to be addressed

I closed on the property 11/30/2019 but did not move in until 03/21/2020. I had heard from owners who had moved in before me that the quality of the water was awful. It smelled like rotten eggs. I expected this issue to be resolved by the time I moved in but it hasn't and I have to boil my water before I can use it. There are more issues but I don't have enough space to continue.

Too many issues for a new home. Need to improve the inspection process

Don’t close on your home until your issues are fixed! They make you jump through hoops to get simple things fixed that should have been done right the first time and send contractors that have been drinking to your home with children in it. They make you feel like the bad person for wanting things done right when purchasing a brand new home. They tell you things will be fixed after closing but that isn’t true. We had to wash splattered paint off every surface of our new home and had to paint walls ourselves because the painters had been there 3 times and only made things worse by rushing through the job. We should only have to customize our home when moving in, we should not have to fix things in a brand new home. ... More

I closed on my new Lennar home at the end of May, 2019. Shortly after I moved in, there were several problems discovered, one being a water leak inside the home, most of the other issues were relatively minor. The customer relations team member assigned to me, Rick, has been amazing at responding to my tickets and working to get the problems corrected. However, the contractors that come out to fix the issues have been my biggest problem. They do not want to be flexible and only want to come M-F from 8-3, that is when a vast majority of customers are working. Since I have started a new job, I am not able to take PTO or leave work early to be home. It has been a major inconvenience!! A couple of times, the contractors have been scheduled to come out to correct a problem and they just don’t show up at all! They have no care or consideration for us as the customer!!! My recommendations to Lennar: first, get better contractors in the beginning to do the work right the first time. I have had a new build before (different company) and didn’t have nearly the amount of problems. Secondly, have better quality controls in place so that most of the issues can be caught and corrected BEFORE the homeowner moves in! Third, when your customers do have problems, find contractors who are willing to meet the demand of the customers and can work more flexible schedules! While it costs Lennar a lot of money to build homes and correct mistakes, there is still a huge profit margin (if not, why stay in business?). Lennar - you need to take care of your customers and provide quality homes, not a home that is slapped together in a couple months with very little quality control checks! I do love my home but this process has been painful and frustrating. And honestly, if I had to do it again, I am not sure I would. ... More

Have an inspection done before Lennar 1 year warranty is up. Lots of things to have corrected.

Stop worrying about mass production and spend some of that time on customer service and craftsmen ship..."QUALITY vs QUANTITY "!!!

I really enjoyed my new home up at the amount of repairs needed and the timing is not responding from the associates was unacceptable this is a new subdivision and I have heard several complaints from my neighbors as well

I was familiar with lennar homes because family members had purchased homes with lennar. However the buying experience was less than ideal. The selling agent, lennar lenders, title company... none were on one accord. We kept getting conflicting information regarding the closing date, what we needed to close, etc. Once we moved in, we realized that issues that we were told would be fixed before closing had not been addressed. The stove did not work, a piece of the refrigerator was missing that was present during our walk through, the kitchen sink had scratches that were not present during the walk through. The interior paint has splotches and random paint drops on the floor and glue on some of the tiles that we have not been able to clean off the tile, and some cracked tiles. The grout on the floor tiles are different colors, and when it rains the sliding glass door leaks. These are just some of the issues that we have noticed so far. We plan to have a warranty inspection done soon to see what other issues there might be, although I am not holding my breath that the "warranty " will apply to these issues. Also, we were charged for electricity and water bill for the three months prior to closing (refund still pending). Overall, this is not the experience that I was hoping for. The only positive thing is that the neighborhood is gorgeous, well maintained and quiet. Hopefully we will be able to fix the problems with the house without too much of a hit to our budget and eventually make it feel like home. I would recommend checking out the other builders in this community, but would not recommend lennar. ... More

From the mortgage process all the way to completion...a huge joke. Won't respond to messages. Won't acknowledge things not on original walk through that was a rush job. Made a repair that is now messed up again....

Not caring, no following up.

I have a villa on Gable Dig loop. The single car garage could have been bigger. Drive way could have been bigger. Few guest parking spot could have been done for villa owner.its a 55+ community. No one would like to go to clubhouse to park the car for guest in Florida’s hot weather. Still builder can help building few guest parking spots on every street. These looks small issues but it’s not for 55+ people.

Lennar has been pushing for closing homes before they are completed. Quality controls are suboptimal. I will list issues that we encountered after closing. We were not provided keys to the front door for almost 4-weeks after closing. Door locks had to be replaced on Patio doors because the provided keys did not work on them. The Mater bathroom toilet, sinks and showers were blocked and needed plumbing work. The HVAC need work because Freon was low and the vents were not properly opened. The crown moulding had gaps that needed fixing. Multiple Cabinets had chips that needed replacement. Doors and walls has areas that needed coats of paint. Stucco missing in areas of patio walls, Baffles on Roof Vents missing.Outdoor light was crooked and needed straightening. Landscaping - outside tree is bending, and Neither Lennar or the HOA will take responsibility to fix the problem. Quality of appliances and materials used is poor. Each item requires tickets and takes time and waiting to get fixed. We are not the only ones who have had problems on our street. Lennar has fixed some of these issues under warranty but it requires persistent and perseverance. ... More

We were excited to join Angeline community and are going to be snow birds January-March. We were told we would close in mid October. The close date was moved up to mid September and thus we had a purchase earlier than desired. We were also told the clubhouse would be ready by year end and it is not close to being finished. As a big exercise enthusiast and swimmer it has added expense and travel to our stay this winter. Quality of cupboards is not great, dishwasher is a cheap model. Also trying to get some work orders completed-we had 2 cracked tiles, lots of paint drips in the house after touch ups, and drips in the sinks. We were told the paint drips are cosmetic and not their fault but there are drips all over the tile! Overall not very happy with the service provided by Lennar thus far. ... More

Quality and workmanship is poor.

We closed on May 30, 2023, still waiting for the house keys, still waiting for the floors to be cleaned. (glue smeared on the floors) We have still not moved in, so hoping before July 30th the floors will be cleaned and we will have our house keys. Just in case I just bought a floor steam cleaner to get the job done. Also wondering how the hurricane shutters work..They need to have something like a New Home Ambassador to help the new owner and answer our questions. Like when is the trash pickup?