Lennar Reviews in Tampa St. Petersburg, FL

Moving is really good but the responsiveness and the questions that were answered of the problems in the house after moving in was Lacking any real urgency or willingness to help navigate the issue

Absurd I've worked with various Construction Managers prior to closing only to be given lip service. Rushed to close and issues never addressed. Now post closing 2 months later still attempting to get items resolved. Truly bad experience all around.

Over a half a million dollar with the quality & workmanship of a motel 6. Home was dirty at closing, workers leave trash inside and outside your home. Paint chipping and peeling was left through the home. Door knobs and other fixtures falling apart. In order to have this repaired even one day after closing you must log on and submit work orders and wait. The cheapest & discontinued products were used (cabinetry, floor tiling, paint color and quality). Overall very displeased. Submitted anonymously because all of the defects have been repaired at my own expense. After having Lennar repair once I wouldn’t trust their poor workmanship ever again. ... More

If I could give negative points, I would put -5 points...From the beginning all the process have been a nightmare...The sale representative was completely unprofessional, I didn't receive any information from her except to the closing day when She was pushing me to sign the closing agreement but the house wasn't ready yet (No Gas meter, so we couldn't test the range, water heater and dryer). Then, during the final walk-thru we discover at least 20 issues that needs to be fixed before the closing date, but they didn't do it. Now, I request a warranty services because a couple issues in my house but It was a nightmare as well. I wouldn't recommend to a friend or family buy a Lennar House in this moment. I have gotten the worst service in my life. ... More

Lennar is nothing special. They claim to strive to build all homes as good as the model, but that's not the case. While the structure itself is good (according to our home inspector), the quality of everything after the drywall was installed is sub-par at best. Lennar throws these houses together and doesn't care about the finished product - they just want to get on to the next house so they can get paid. The lack of attention to detail by these tradesman is insane, and furthermore the fact that we had to identify certain things (such as a mismatched window, damaged cabinets) is crazy. We've had so many issues with the quality of the items and have had to put in numerous work orders. Some have been taken care of and others we were told Lennar doesn't handle after closing. It's hard to catch all the issues during the new home orientation when you only have 90 minutes to go through a 3000 sq foot home to mark issues. Our customer care rep, Rich, has been top notch and very responsive but he can only do so much because of Lennar's policies. I will also say that the GE appliances that Lennar selects are incredibly cheap. The dryer and range are ok, but the refrigerator is not great and the dishwasher feels like it's going to fall apart; it resembles a children's toy. They also chose a 3.8 cubic foot washing machine for a 5 br house. We already bought a new washer and sold the one from Lennar. Another frustration I have is Lennar didn't even install street lights in our part of the neighborhood, while Casa Fresca and West Bay have installed street lights in unfinished parts of the community. How Lennar missed this is beyond me. The main reason we went with Lennar was because of their warranty, which was significantly longer than West Bay and Casa Fresca. Other than that, it's nothing special. Not sure I'd build with Lennar again. As I told their higher up folks on the construction side, we weren't expecting a custom build, but we were expecting quality and things done right. That didn't happen here. And I can tell you that in speaking with neighbors, they've experienced similar issues. So this isn't a one time thing. ... More

Lack of workmanship is overwhelming. My laundry room ceiling is unfinished because they installed the AC unit before finishing the ceiling. Now I’m being told they can no longer do anything about it. Some of the numerous items on the punch list were not completed before closing and now I’m expected to oversee the completion. All that was needed was a Certificate of Completion to make us close. Our unit was in no way ready at closing and feel that Lennar took advantage of the situation.

All Lennar Homes should be consistent. Homes should not lack what was stated when purchasing. Promises not keep.

The home I got was absolutely not ready even 4 days before the closing date, and even after closing there were a bunch of details to iron out, garage door wouldn’t open, poor paint job, huge stains on the floor. Lack of coordination since at no point was I given a key or code to enter my home, and was never told where to get the mail keys

Double check and get items repaired and/or fixed prior to closing.

I expected better quality from Lennar. Totally surprised at the finish product. Enough said!

Even small basic request were not considered/ denied during construction process . Inspite of saying we will bear the cost for the materials.?for example drilling a hole in the kitchen tile prior to putting up tiles. It’s not easy for us to do it now and more expensive to break things open. We paid over the asking price, I wish Lennar rep was able to consider such small request… backyard grading is pathetic . We purchased the lot so that we have enough space for kids to play. With such poor grading and water getting stuck it’s not usable at all. The original date for closing was October to December but was completed in August. It seems very rushed and many minor things were overlooked. The person who did the walk through was not even from this community and had no clue on water source. The final walkthrough was scheduled for short window between closing and we had to rush through and sign the papers. Given a choice I would rather have these issues fixed and then signed final papers. The number of issues are overwhelming now and we are on hook to follow up with CM and warranty folks. Every fix needs scheduling and working around our schedules to accommodate. We are constantly worried that something else will break and we may not be covered by warranty every day. We had to deal with bugs inside the house for more than 2 weeks due to bad insulation. Despite complaining many times it was not handled in urgency. The dishwasher was never tested and we had to wait for 2-3 weeks for replacement. These are supposed to be taken care by the folks who inspected and given okay and not the homeowners responsibility after moving. ... More

The sales person was very good at selling/pushing the place. But I was not pleased at the amount of dishonesty that occurred during the entire process. From being dishonest about when closing would be, I to nobody showing up at my walk-through, to the change in my loan, type at the end of the process, All the way to several warranty items that have still not been completed. I.

Was pushed to close with the home with many pending issues that made the place not ready for move in. 2 months after closing and stilll many issues pending, There is no responsiveness from the Senior Construction Manager to cancel moleste items are n the punch list. Worst experience ever !

During the buying process we never received updates from the building manager, although we were promised that we would receive weekly updates. At the initial walk-through, there was a long list of punch items to be done. We were promised they would be done by the closing the following Wednesday, when we arrived at the closing walk-through 90% of items were still incomplete, including zero appliances. We agreed to close with the understanding that all issues would be completed by Friday. 2 months later we still have a long punch list of items that are not complete. We never met the construction manager, even though we asked multiple times to meet with him. I could go on but I have little confidence that this survey will receive any attention. ... More

Terrible customer service! Pressure to close on home when not ready. Told us to move form 4 states away that it was ready to move in. It was still rough, not finished. Had to live in hotel for a couple of weeks after closing. Poor responsiveness from managers. Shabby finish work. I will never buy from Lennar again and will do my very best to warn future customers.

The model home (McGinnis) and our builder rep (Suzette) brought my wife and i to grow fond of Lennar. We had a great first impression however, soon after little things start to make one see it’s not that great. The process and stages of building the home are subpar at best. The trades are awful. Lennar’s business model is flawed. To allow a customer to watch and entire house built from the ground up and not allow them to meet their general contractor to discuss building issues is a complete lack of care for any customer relations. Lennar’s idea is to tell your builder rep (who isn’t up to speed on building processes as a GC would be) and then have the builder rep tell the GC. This causes delays in communication and issues with a trade does not get corrected before the next phase. The amount of excuses one can give to obvious mishaps is blatant lack of care. Only when the customer has to contact the county permit department or one has to stress their voice does something get corrected. Don’t believe when they tell you they will fix your walk through check list when you close because then you become a priority to management. That’s crap. We have been in our home for 2 months and we still don’t have blinds in our living room, our exterior paint is still not corrected. Our driveway pavers have not been corrected (the excuse one GC gave is laughable at best). The shady work that goes on by trades is ridiculous and one must constantly check the work and make it known when the work is not suffice. A home which costs over $600k should have a GC who has the time to make sure the trades are doing the job correctly. Lennar’s business model does not allow this to happen. Our builder rep was very nice and helpful as much as she could be. At times, the communication is delayed and not acceptable. She does care about her customers and does help with issues can however, the GC needs to be more involved with the home process and not the builder rep. I feel Lennar could handle the building process better as it relates to customer oriented communication. It’s quite evident once a home is closed Lennar distances themselves and having issues fixed (which were supposed to be fixed prior to closing) becomes daunting. ... More

several items in the home were breakable, poor quality of material, wirers were hooked together wrong, floors in upstairs bedroom make squeaky noises, poor!

Still waiting for plenty of work to be done that is supposed to be under warranty. We closed on our home on Aug.29th,2022, and still not 1 issue has been taken care of. I will not be promoting Lennar to any of my family or friends. Under responses to issues it wouldn't let me leave zero stars so i had to put 1.

Just one word, the only good experience was the fantastic salesperson we had. Other than that everything else was and is hell. Construction is terrible, and warranty coverage is awful—very Bad Experience; the worst.

I was forced to close before house was finished properly. I had 100 different issue while was forced to close my house. Still today I am having issue from Frame to Appliance. Lennar is to learn of What is Quality of workmanship, Trustworthiness, value for the price paid and responsiveness to issues. I think People created this survey should work on the quality assurance field.

Lennar has been easy to deal with and any problems have been handled promptly

I had a horrible home-buying experience with Lennar and would never ever purchase anything from Lennar in my life for sure. Most of the Work was not quality work and customer service has been terrible with a lot of pending items on the day of closing and even 2 months after moving into the house. The sales representative has stopped taking calls. There was no cleaning or Welcome signs put up for my house and there were critical items like internet connection and mailboxes were not considered before closing homes for buyers. There were even lies which were told during home walkthrough because we were told that internet connections are all set up but we came to know from Spectrum that nothing was done and they took a month to do the set up. After closing, reps started saying that they are not responsible for these issues and there are other teams who work on the items internally, so they were simply taking off their responsibilities. I have more to say but cant type in so much ... More

This should have been an exciting and happy time but it wasn't. The quality of the work is horrible. The frames around my doors look worse than the home I live in for 30 years. We were rushed into closing on the house and there is paint on everything. The cupboards are a mess. My last home was a new build and looked nothing like this one. Shame on you Lennar for making this a stressful experience. You have no quality control.

Lennar is very good with customer service. Highly regarded as one of the best home builders in the nation. Would work with them again.

Had very bad experience, Lennar pushed to close on 8/31, today 10/18 and we still have many things not done. A huge hole in a countertop, horrible painting, many things around not done . Contacted Lennar SALE PERSON, AND MANAGER NOT HELPFUL AT ALL