Lennar Reviews in Tampa St. Petersburg, FL

Home was behind build schedule on date of walkthrough, several unresolved issues with the home still need addressing even after 4 months living here.

They make a lot of promises they don’t deliver! It took me 4 months to get our ice maker and dispenser to work after 3 service calls. It finally works. I still have blue tape on 3 of my cupboard that have not been addressed, after several emails and text. They sell your home as a “smart home”. However nothing is set up in your home so you have to do the leg work to make it a smart home that you purchased. Garage floor is bubbling up, painter never returns your text to schedule. Washer has had issues spinning. Waiting for warranty work January 5.

We were very happy and are proud of where we live. The salesperson Vivian was awesome and helped us with any questions throughout the purchase. Eagle Mortgage we had our fair share of headaches with the rep we had, we felt she wasn’t 100% sure of some of the questions and concerns we had but we fought through it. The workmanship in the build is what’s concerning. We’ve had leaks, walls put up that we’re not measured out correctly, grout that wasn’t filled in, etc. Most of these things were pointed out during the walk through but the construction manager Fernando was very quick to brush it off telling us that’s how LENNAR does it! Anyway we closed and moved in 7/30/21 and to this date some of these issues have not been fixed. This leads me to my next gripe and most concerning, customer service. Before we filled out our new homeowner survey we would contact our rep Khari and she immediately took action to address our concerns. We did our new home owner survey and spoke very highly of her because at the end of the day it’s not her fault the third party contractors wouldn’t show up when they were supposed to or came but we’re told to fix something that did not need to be fixed. But now I can’t even get a hold of her or anyone to finish the issues that we have since purchasing our new home. ... More

The process was super simple. The value for your money is not so great, I ran into some issues after closing with the home and was basically told it’s the quality. For example, the cabinet doors falling off, the doors peeling from the bottoms, there’s no fix it’s just the quality of the doors or the quality of the cabinets. Over $300,000 on a house and that’s the response I got.

It Could of been better

Really disappointed of the quality of my new home!

We relocated from California to Florida in June 2021. We chose Lennar homes because we had a few friends in CA that purchased homes from Lennar and we fell in love with their homes. We were excited about our purchase until we moved into our home here in FL. Upon moving in, Dylan, the project manager at the Osprey Reserve Community, gave insight into how Lennar decided which items to include or not include. For instance, he stated that screen doors on the sliding door were no longer provided because Lennar was tired of replacing screen doors that were under warranty. Additionally Dylan explained that door bells were no longer included. His reasons were that 1) it allows homebuyers to install whatever type of doorbell they like and 2) it helped reduce costs to the corporation (at the expense of the homebuyer.) Dylan, lied for lack of a better term, and told us that although the door bells are not included, the door is prewired for homeowners to have them installed. This is not true. While decorating our house a nail was dropped on the tile in our flex room and we noticed a "pinging" sound when the nail hit the tile. A few days later in our kitchen something fell and again we noticed that "pinging" sound. We went to a carpet store in Ruskin and while shopping for carpet the we were telling the carpet installer about the tile in our home. He stated that the "pinging" sound means that the tile is hollow underneath. We then spoke to 3 additional people who work in the flooring industry. All 3 concurred that what we were describing means that there is a void under those tiles which can result in the tile moving or cracking and it should be repaired as soon as possible to avoid such happening. We proceeded to place a work order concerning the tile with the Lennar Warranty Dept. Hailie, the Lennar rep in the warranty dept. scheduled an appointment with the inspection tech to come out and see why we have 163 tiles that sound hollow underneath. (Again that 163 does not include any that may be in the family room because we excluded those tiles because we're planning on installing carpet there,} On September 22, 2021, Matt, the supervisor from Stewart's Flooring America came out to inspect the tiles. He claims that this hollow sound is normal which we find difficult to believe because 3 other flooring specialists say that hollow sound indicates improper installation. Matt, is the ONLY floor specialist who claims it is normal, and of course he would insist it was normal because to do otherwise would be agreeing that his company did shoddy work. Matt went on to say, sarcastically that if we wanted him to fix it he will for $15K. Another comment made by a Lennar Virtual Warranty Dept rep made us question the tile installation even more. His comment was "Well it sounds like they wanted to just hurry up and finish the job so they could go home." So as you can see even your representatives realize the work/craftsmanship is awful. We are fortunate that the tile flooring is really our only major problem with the house. There are many things that we are choosing to not make a big deal over but flooring is NOT one of them. We understand that the tile is guaranteed for 12 months but as we've stated to every individual we have spoken with about the hollow sounding tile, if it breaks one day past the warranty period we will have to fix it at our own expense. This is unacceptable since we know well within the warranty period that there is a problem. We also know that hollow tiles are more fragile and will be easier to break should something heavy fall on it. We should not be burdened with the potential cost to fix tiles that break after the warranty when we are all aware of the problems well before the warranty time expires. ... More

Alot of work had to be done in the house,after closing as the workmanship is so poor.We still have a hole in our foundation needing to be fixed and our fence has still not been put v up as promised nor has the grass been re graded or a retention wall placed as promised.Itvis a nice community but buyer beware.

Two cabinet doors broke right after we moved in. Kitchen floor toe kicks paint came off. We are still waiting for cabinet company to complete repairs but the closest appointment is in mid November. Disappointed

Happy that we gave moved here, but management does not respond well to facilitate open maintenance issues

While I do not believe my home is a disaster, I do feel there is a culture of doing questionable work for the sake of turning a sale quickly and then returning to resolve the initial lazy and sloppy work. Our builder told us he was in our home quite a lot during the build, but he failed to faithfully audit his teams work. What the SINGLE MOST OFFENSIVE thing he did was cause damage to the doorway the day of our closing and was not responsive to fixing the damage. When he finally sent workmen to repair the doorway, the workmen did a laughably embarrassing job. Lennar customer care and other Lennar management team members were in awe at what they saw. Customer Care associates were the bright note in an otherwise disappointing experience. The pond view behind my home has resembled a landfill and it was me alone that went out and pulled trash and construction materials out of the water. I truly understand the growing pains any new home and community can go through but there is an obvious vibe evident that management here is not on point. I do not feel Lennar cares. ... More

Get everything in writing. Don’t trust your sales person as they are not always told what the corporate decisions are and seem to be the last to know.

I feel like the materials were cheap. Like the paint. It’s horrible. It stains super easy and when you try to clean it up, the whole paint comes off the wall. The washer and dryer are so basic that the washer makes a very loud noise while washing and the dryer leaves all the lint in the clothes. When you put in a ticket for something to be looked at, they take weeks and weeks to respond and then you have to wait again weeks to have someone come out.

While Lennar may be fairly easy to work with to resolve problems, I feel there shouldn't be as many as I've encountered. Unfortunately I bought rather late in this community and it seems as though the builders were in a rush to get done. This shows in some of the sloppy work that was done and things that were caught in the final walkthrough. Some of these weren't corrected before closing and some seem to have fallen off that list altogether. Now I'll have to deal with them under the warranty.

It seems like everything that needs to be fixed was something not covered. They do respond quickly but it’s nothing that they are responsible for

My first home buying experience was far from what I've learned to expect from Lennar. I won't use them again in the future. Buying a house is a big deal and I don't feel I received the level service we deserved.

From the start, salesman lied about what was included in HOA fees. There were many many construction defects with the home - from plumbing, to electrical to carpentry, appliances, tile, garage flooring etc. Lennar needs to spend more money on the various different trades so as to not have so many things that need to be repaired or replaced before homeowners move in and afterwards as well. The after home purchase was horrible. The loan process was the absolute best!

Don't like the fact that we don't have a pool and we are told that there is no time frame on when it will be completed. So we are forced to spend money on water parks and the lagoon so our kids to die from heat

Accountability was the key issue with our build. Arriving at our initial pre-closing inspection, our Construction Manager was not there. He was on vacation and had not advised of another CM to take his place. MOST of our cosmetic walk through items were ignored. Larger items like cabinet replacements, holes in the walls, filthy tile grout.... all avoided. The hinges on most of our interior doors use multiple types of hardware, utilizing drywall screws, galvanized and Zinc screws. The carpet installed in the house was the cheaper carpet initially, and luckily for us, our local realtor was aware of which carpet needed to be in. Initial carpet was a cheaper carpet typically installed in Lennars Townhomes. Many excuses were made. Craftsmanship was subpar, communication was super, accountability was trash. ... More

Please take your time during your walk through. Everyone is moving 100MPH to get you to closing and lots of fine details are left out. We made the mistake of doing our closing the morning of our walk through...the men were still in our home "completing" the last-minute items which were still not done. Once you close, they are not timely in sending people to your home to repair. You go with many days and hours wasted of no one coming or calling you back. You get the round around of calling A, B and C because they are no longer responsible for those items you now need repaired in your BRAND new house you purchased. I have already had a leak in my bedroom from our very 1st storm here and the person that was assigned to my case Illiana, at first told me my claim was going to be denied because we had a lot of rain! Who says that to someone that just spent several hundred thousand dollars!!!!! We didn't buy a tent, we bought a LENNAR trusted built home. Plus, you never want to tell someone flat out NO without giving them some options. The other frustration is they dont respond right away but when they do, they say we will be tomorrow at 10 and if you want this done, be there! Thats also not okay. People have jobs and jobs require notice. I just spent my whole day on Monday, waiting for someone to come from 8am-12am and no one arrived. I got a follow up call 2 days later letting me know the GC is going to come to my home today at 10am, again without asking if I am going to be home. So once again people, make sure you spend a lot of time in the home. Dont let anyone rush you. Print a checklist on line and bring with you and DO NOT close until all the work has been done. ... More

There are multiple hollow tiles in our home that move, that caused the ground to break, when we called out to get it fixed, they fixed the grout but not didn’t fill in mortar. Our stove/ microwave combo wasn’t installed correctly, it slammed down and broke the whole cabinetry. We were told it’s not safe to use anymore and now we are waiting for somebody to come out. It’s been two weeks now. Our Irrigation system has not worked ever and we’re being told that it’s not even covered by the warranty. No one seems to care that they sold us a faulty irrigation system. Not to mention all the other little things that could’ve been avoided if the house was built with attention to detail. ... More

Warranty Sharmin builder Travis both of very bad Response too late and all the yelling me I’m coustomer

During my initial walk through I found several issues to include a/c not working, toilet not working and several cosmetic issues prior to closing. The worst thing I found was someone had used and spilled something in my microwave and urine on my master bedroom toilet. I was in complete shock and disgusted and the construction manager, Mark, was made aware of these findings prior to move in. The day of closing the house seemed in order but the toilet was supposedly being replaced and when I mentioned to the construction manager that the a/c was still on the same number he said it was fine and gave some poor excuse. He apologized for his staff using the toilet and microwave and that he was shocked as well and would have a conversation with his crew. When I finished closing on my house and was ready to move in I found that someone used my microwave again and left food in my sink, my toilet was still slow to flush and urine stain was still on the lid. To make matters worse my a/c was NOTA WORKING and my daughter and I slept hot our first night. When I called Mark the next day he told me it was no longer his issue and that I would have to contact warranty. I felt super blindsided. When the a/c guy showed up he realized it was unplugged. I’ve had to put in warranty requests just about every week to have them come fix things that should have been addressed prior to closing and I’ve found the worst construction flaws in my house. You would think the workers were drunk while putting this place together. So far my toilet has stopped working three times and the last plumber that came out found a huge chunk of TILE had been thrown down the pipe and the wax ring had fallen in the pipe as well which was causing the clogs. Worst home buying experience I’ve had. The only upside is my new home orientation contact, Sharmin, has been on top of things when I’ve put in requests and she’s been the only person that has cared about all the issues I’ve encountered and she has proven to care about me as a person whose hard-earned money went into buying this home. The sales rep could have cared less even when myself and my realtor brought these issues up to her nor did the construction manager nor his superiors when contacted. Buyer beware!! Purchase a Lennar home at your own risk!!! ... More

Our experience continues to be exhausting and frustrating. We had a 9 page punch list on the first walk through which was not addressed by the closing date. Being in the house for almost two months we are still waiting to get things corrected that should have never been issues if the builder used common sense. The issue costing us, is our AC is not working properly through out the house costing us high electrical bills. Light switches did not work, had to paint the entire house inside and out, seals on all windows had to be replaced, still waiting on hardware for the hurricane shutters. There is not enough staff to complete these issues for all the homes. We were never clear who the contact person was, the warranty person, contract manager, virtual Lennar contact (have two of them) or to reach out to the subcontractors directly. We are at the point where we don't want to say anything, for concerns the repair will make it worse, like matching the tile that needs to be replaced. We were not left extra tile of the same lot incase repairs are needed. I have designed and built homes before retiring, and the biggest issue is the building manager or general contractor is not managing the quality as the house is being built. If they corrected these errors as the house is going up, it's more cost effective then repairing after build is complete. ... More

The sales person was terrific and helped with the buying process. The closing was delayed by Lennar. The condition and cleanliness of my new home was poor. Empty bottles inside and out, paint job was awful. Paint everywhere with spots missed on the walls. There was paint on mirrors, on carpet, tile floors, cabinets, shower doors. No hot water, broken cabinets and fence behind the house is crooked and we lost footage. Lennar could have done better for the price we paid.