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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1137 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.3 out of 5 stars in Tampa-St. Petersburg Area

1137 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.3

Quality 3

Trustworthiness 3.1

Value 3.4

Responsiveness 3

Lennar in Tampa-St. Petersburg Area

View Homes

Customer Reviews

Poor customer service

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Land O' Lakes, FL

I had a 1-2 week repair service in the bathroom. Due to systemic problems with the warranty department it took 4 months to complete. I had to file a BBB to get their attention.

Lennar responded:
Thank you for sharing your experience. We are sorry to hear about the issues you faced with the completion of repairs for you home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Lennar - Any upgrades were at top price.

  • Frank L.
  • Verified HomeBuyer
  • July 16, 2019
  • Wesley Chapel, FL

Any upgrades were at top price. And there General house is not worth it so you have to get upgrades.

Lennar responded:
Hi Frank, thank you for your comments. Please send any details to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Below average quality at a decent price

  • Dustin T.
  • Verified HomeBuyer
  • June 25, 2019
  • Riverview, FL

Don't expect your house to be built of the same quality as purchasing from single person or smaller company. You can end up with a good home as long as you're willing to go through the battle of dealing with warranty work. We had a good experience with our second sales rep and our warranty service.

Lennar responded:
Hi Dustin, thank you for sharing your experience with us. We are sorry for any difficulties you had with the initial process, and are glad to hear that things improved with the second sales rep and your warranty service. Please feel free to reach out to us at corporatecustomercare@lennar.com if you need any assistance now or in the future.

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

Very poor quality workmanship overall.

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Zephyrhills, FL

The quality and the materials used in the whole house are not the best standards. There are gaps, and unfinished work, and the materials used are very basic quality. Even the amount of time and follow-ups it takes to get unfished works done from construction managers is also humongous. If no follow-ups, nothing we'll be done. So a lot of waste of time even after paying for the house.

Lennar responded:
Hi there, we apologize for the time it may take to complete some things. Please reach out to us if you need anything else with your new Lennar home. -:Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

John

  • John Frederick L.
  • Verified HomeBuyer
  • March 12, 2024
  • San Antonio, FL

House was not done on time. We had to move and store everything. Mortgage was the worst experience I have ever had.

Lennar responded:
Hi John, we are truly sorry that you had a negative experience with the mortgage team and the delay of your home. We are going to share your review with the division leaders to review. -Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Mrs

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2024
  • Land O' Lakes, FL

Several things still need to be rectified..mortgage sold to fly by night company that screwed up my checking acct

Lennar responded:
Hi there, we appreciate your feedback on how we can do better. If there is anything else you need, please feel free to reach out to us. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Could be better!

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2023
  • Zephyrhills, FL

Disappointed! Not Lennar Standards! Average Florida quality

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Lennar

  • Anonymous
  • Verified HomeBuyer
  • June 21, 2023
  • Wesley Chapel, FL

Laundry list of items not completed or completely incorrectly, shabby contractor work, cost cutting. Still waiting on one pending item to get fixed. First and last "Lennar" home I'll buy.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

House Condition at Closing

  • Revocable Trust Agreement of the a.
  • Verified HomeBuyer
  • April 18, 2023
  • Wimauma, FL

Home was a mess.. floors were so dirty, notch for front door lock was off causing door not to lock properly, many floor tiles without mud underneath (hollow sound), lanai light covered by drywall, electrical outlet in attic missing, garage floor has deep embedded lines in concrete, 2nd lanai light not connected to truss (couldn’t hang fan), poor overall craftsmanship

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Unhappy customer..

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2023
  • Land O' Lakes, FL

The home was NOT Move-in-Ready when we did the final walk. Far too many outstanding issues that needed to be fixed and are still NOT fixed! Sloppy paint and caulking job throughout the home. Missing all bathroom fixtures...they were deleted by Lennar without informing their Customers under contract. We have NO light fixtures above the sinks! Unbelievable!! Crocket interior wall still on Warranty list to be fixed. Drywall texture on several walls are really rough and uneven. Sloppy painting and caulking throughout. Missing trim in several areas of kitchen and bath cabinets. Brick Walkway ...

Lennar responded:
Hi, thank you for taking time to write a review. We appreciate you taking the time to share your experience. Additionally, we would like to apologize for the service you have been provided and the time it has taken to address your issues. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Never again...

  • Anonymous
  • Verified HomeBuyer
  • December 27, 2022
  • Riverview, FL

This is my 2nd & last Lennar home purchase. The quality of the workmanship was beyond horrible this time around and this home cost was $90k more than the 1st one. I've lived in apartments where the attention to the builders detail way surpassed the work of Lennar & their Trades. They do not care about attention to detail. The communication at Lennar Title is also horrible. My Realtor and I had to reach out numerous times to get a closing date and time. On closing day workers were still working on my home. This overall experience was totally unacceptable. Thankfully I had a great construction ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 4

A lot of issue and they haven’t got back to me again

  • Rafael C.
  • Verified HomeBuyer
  • December 20, 2022
  • Zephyrhills, FL

Well, the first week of living in the house, a lot of nails on the rug that my wife got cut on her feet. Another issue is where you put the towels broke off and most of them are loose. I try contact the person in charge of the warranty, but never got back to me. I’m missing a screen on my second floor. They never got back to me again about it there’s a lot of minor issue, but no one has got back to me

Lennar responded:
Hi Rafael, thank you for sharing this review. We are disappointed to hear about the lack of communication and follow up you have received regarding the outstanding items for your new home. Please send our team a note at lennarcares@lennar.com, with any details you can provide and we will follow up with the appropriate team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

What should have been avery happy experience has been a frustrating and disappointing time! I'm very disappointed in Lennar and would struggle to recommend this builder! It's obvious they rushed to get our home completed and we are dealing with multiple.

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2022
  • San Antonio, FL

I would not recommend this home buying experience! Workmanship is not good and many things have to be resolved after moving into the new home. Stressful and disappointing situation! It's obvious Lennar is putting up homes as fast as possible and not caring about the finished product. I think after all things are resolved, we are hoping to love our new home. I just wish we didn't have to go through this process. The initial walk through should be a better experience as well as the day of closing. There are ways to make this experience better.

Lennar responded:
Hi and thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Not so great

  • Kelly S.
  • Verified HomeBuyer
  • October 31, 2022
  • San Antonio, FL

Lack of workmanship is overwhelming. My laundry room ceiling is unfinished because they installed the AC unit before finishing the ceiling. Now I’m being told they can no longer do anything about it. Some of the numerous items on the punch list were not completed before closing and now I’m expected to oversee the completion. All that was needed was a Certificate of Completion to make us close. Our unit was in no way ready at closing and feel that Lennar took advantage of the situation.

Lennar responded:
Hello Kelly and thank you for sharing your experience. We are sorry for any missing or incomplete finishes you have had to work with. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Rushed delivery Poot attention to detail

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2022
  • Wesley Chapel, FL

The home I got was absolutely not ready even 4 days before the closing date, and even after closing there were a bunch of details to iron out, garage door wouldn’t open, poor paint job, huge stains on the floor. Lack of coordination since at no point was I given a key or code to enter my home, and was never told where to get the mail keys

Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 4

Responsiveness 2

Could have been better

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2022
  • New Port Richey, FL

Would not recommend Lennar unless no other options. Too big business and corporate pushiness.

Lennar responded:
Hello, we appreciate your feedback and are sorry it seems you did not have a good home-building experience. Please send a message to us at corporatecustomercare@lennar.com with your address, and details of your concerns so we can review them for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 4

Still angry with the delays

  • Michele K.
  • Verified HomeBuyer
  • August 16, 2022
  • Lutz, FL

My interest in Mar 2022 was at 3.75 but because of the three month delay (delayed twice Mar and again May) my interest rate went up to 5.75. Yep still angry

Lennar responded:
Hi Michele, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

Lennar - Don't like the experience in the warranty agents.

  • Yanji X.
  • Verified HomeBuyer
  • July 05, 2022
  • New Port Richey, FL

Don't like the experience in the warranty agents. They are not responsive.

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Lennar - Our sales representative and construction manager were very nice

  • Mark G.
  • Verified HomeBuyer
  • March 22, 2022
  • Land O' Lakes, FL

Our sales representative and construction manager were very nice however you could tell there was too much on their plate. I constantly had to call to get updates. There was very little proactive updates sent to me. Quality of craftsmanship is embarrassing. Our new house orientation was a joke. We took 3 hours marking mistakes instead of going through how to manage our house.

Lennar responded:
Hi Mark, thank you for the review. We are sorry to hear about the poor communication and lack of quality you have been faced with in your new home. If there are any items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - My overall experience is fair.

  • Ashraf G.
  • Verified HomeBuyer
  • January 27, 2022
  • New Port Richey, FL

My overall experience is fair.just had some issues regarding the date of delivery because the builder insisted on closing date even the home was not ready for leaving in it. Like painting,bathroom shower doors were not installed yet.

Lennar responded:
Hi Ashraf, thank you for this review. We want to apologize for the incomplete state of your home at the time of closing. We never want to cause such inconveniences for our new homeowners and their family. Going forward, if there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

False Promises - No followThru

  • Anonymous
  • Verified HomeBuyer
  • January 25, 2022
  • Wimauma, FL

We were made several promises only to receive crafty excuses, repeatedly. Quality is lacking in so many aspects of this construction it's difficult to name them all. Attention to detail is minimal from Lennar subconstractors. Simply put, the Lennar Team lacks integrity.

Lennar responded:
Hi, thank you for this review. We want to apologize for the attention to detail and quality issues you have expressed regarding your home. If there is anything that needs follow up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Builder did a rush closing, building quality was compromised.

  • Weixia Z.
  • Verified HomeBuyer
  • January 18, 2022
  • Land O' Lakes, FL

Lennar rushed to closing the property. The quality of workmanship was greatly compromised. Especially bad was the tile floor, the grout was left dry over tiles by its construction people. We don't how to clean the grout and grout film over the tile floor.

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Lies

  • Jaymee K.
  • Verified HomeBuyer
  • November 16, 2021
  • Riverview, FL

That you would like to make a pretty penny then actually try to work with the purchaser on what they really like and want

Lennar responded:
Hi Jaymee, thank you for your review. We are sorry to hear about the issues you faced with communication and the completion of your home. If there are any items requiring attention, we can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Lennar - Will not buy a Lennar home again.

  • Anonymous
  • Verified HomeBuyer
  • September 22, 2021
  • Sun City Center, FL

Will not buy a Lennar home again. Quality and craftsmanship no longer exist because its about producing as many cookie cutter homes as possible. Home River is a joke and the HOA cares more about a weed in someone's yard then the roads being filled with parked cars to where people cant get through or sometimes get out of the driveway in a safe manner. Numerous times the trash truck cannot get through so our trash sits full.

Lennar responded:
Hi, thank you for writing a detailed review. We would like to apologize for the frustrations you have experienced since closing on your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Disappointment

  • Julia G.
  • Verified HomeBuyer
  • September 10, 2020
  • Sun City Center, FL

Did not anticipate as many issues with a brand new construction which I continue to run into. It seems that the rush to build to sell these houses is a priority and attention to detail is not. I trusted Lennar to deliver a finished home to the expectation as identified when it was sold to me. That was not the case. From an unclean house to malfunctioning garage door is not what I expected when I set out to purchase a newly constructed house. Very disappointed.

Lennar responded:
Hi Julia, thank you for taking the time to share your experience. We apologize for the issues you have faced regarding incomplete items in your new home. Please reach out to us directly at corporatecustomercare@lennar.com, so we can review and follow-up for you. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 3