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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1137 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.3 out of 5 stars in Tampa-St. Petersburg Area

1137 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.3

Quality 3

Trustworthiness 3.1

Value 3.4

Responsiveness 3

Lennar in Tampa-St. Petersburg Area

View Homes

Customer Reviews

Disappointment in company

  • Alexander L.
  • Verified HomeBuyer
  • August 26, 2019
  • Riverview, FL

I’m extremely disappointed, with the price I’m paying for a house like this I expect small problems if any. I’ve had major construction done to an upstairs closet, missing paint in parts of my house, spots with no texture, water damage to a door, door hinges ripping from the walls. I’m beyond annoyed with how much time it takes to get these problems resolved. They try to do what they can to make it right but I am tired of construction, I’m tired of constantly having trades at my house fixing things that shouldn’t have been overlooked or assumed I as the homeowner wouldn’t notice. This is a ...

Lennar responded:
Hi Alexander, thank you for sharing your comments about your experience with your new home. We are sorry to hear about the issues you've had. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research them and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Horrible Communication and Promises not followed through

  • Dawn F.
  • Verified HomeBuyer
  • June 12, 2019
  • Wimauma, FL

Communication and response time is horrible for any warranty work needed. We were promised several things from first warranty guy then he was switched to different property and new guy has no idea about anything. Wait time to get items addressed and taken care of is ridiculous. We have asked to speak with supervisor verbally, through text, and via emails. No response on that yet either.

Lennar responded:
Hi Dawn, thank you for your feedback. Please send us your outstanding items, along with your home address to corporatecustomercare@lennar.com. We will review and ensure that the appropriate personnel are involved in resolving this matter for you.

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Worse home buying experience

  • Johnson B.
  • Verified HomeBuyer
  • August 15, 2024
  • Pinellas Park, FL

Honestly this was my 3 home purchase but if was the worst of the three. More stressful, communication wasn’t good at all, timeline kept changing, walkthrough and final walkthrough did not repair a lot of things that were broken or damage. Plan to purchase again but it will not be with Lennar.

Lennar responded:
Good morning Johnson,

We are sorry to hear about the stressful experience, poor communication, changing timelines, and the unresolved repairs from your walkthroughs. We hope that moving forward we can change your sentiment towards us. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

HomeBuuyer Experience

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2024
  • San Antonio, FL

Lennar's workmanship is surprisingly sub par. This is truly a production home and that is what you get. There are such minor design features they missed that would move their home from below average to top notch but unfortunately, Lennar's home design team must be novices at best to have missed such minor things in their floor plans, at least in the many plans we reviewed. The community was the selling point for sure - NOT the Lennar home. We wanted to be in the community and had very limited home design choices with Lennar within our budget. If it wasn't for that, we would never have ...

Lennar responded:
Thank you for sharing your recent homebuying experience with us. We are sorry to hear that we have not met your expectations.
If you have general questions or warranty-related issues, please do not hesitate to reach out to our Customer Care Team by submitting a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not a great experiance

  • Martyna C.
  • Verified HomeBuyer
  • April 21, 2023
  • Wimauma, FL

Overall extremely challenging to communicate with the lennar team. Multiple people all responsible for different branches none of them communicate clearly, causing lots of frustration.

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

By far the worse experience!

  • Karyn M.
  • Verified HomeBuyer
  • March 23, 2023
  • Plant City, FL

For the past 20 years, I have worked in Real Estate and in purchasing my own home, one would think I would have a better experience. I closed because I needed to but today, my issues are still not resolved. I chase to get things done and no one responds. Worse experience for any homeowner. The quality of the workmanship on my home is horrible.

Total Score 2


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

Patricia

  • Patricia A.
  • Verified HomeBuyer
  • January 10, 2023
  • Zephyrhills, FL

Once the down payment went through so did the fast response to issues. Closed early to help them out and immediately regretted that because there were issues with filthy grout on brand new tile floors throughout the home. Painters and cleaners not good in my opinion. I’m not moved in yet but will be soon and hope everything has been taken care of… we shall see. Oh and the garage and lanai and front walkway has many cracks that they say is ok not sure about the driveway yet. Overall I wouldn’t have bought my home because every step of the way was constant phone calls, texts with a real bad ...

Lennar responded:
Hi Patricia, thank you for sharing your detailed review. We are sorry for any issues you are experiencing with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not a good experience with the Townhome bought. No Responsiveness from Construction Manager and Comparatively(2016 was a Lennar customer) quality is not good.

  • Anonymous
  • Verified HomeBuyer
  • January 10, 2023
  • Lutz, FL

Not a good experience with the Townhome bought. No Responsiveness from Construction Manager and Comparatively(2016 was a Lennar customer) quality is not good. Very bad experience this time with Lennar and its crew(Construction Manager/Sales consultant) very poor responsiveness and responsibility. Poor quality of construction. Several issues pending to be addressed post closing and negligence from Lennar in not fixing them. Would not like to get into nitty gritty but very very bad experience.

Lennar responded:
Hi, thank you for taking time to share a review. We are both sorry and disappointed to hear about the poor communication you have received and the disappointing quality of your new home. If there are any items that need further attention, please send us a message at lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Really bad quality of the construction and lack of quality controls

  • Anonymous
  • Verified HomeBuyer
  • December 21, 2022
  • Lutz, FL

The builder does not have any kind of quality controls. One month after closing, we have experienced all kinds of plumbing and electrical issues, not to mention so many items not fixed since closing. The house is in a really bad shape, e.g. cracked window/bathtub/grout etc. considering the price tag. The service request is submitted through an online system. Once submitted, you will need to wait to schedule a remote discussion with a representative, who will then transfer the ticket, each step could take several days to weeks.

Lennar responded:
Hi, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and want to apologize for the issues you have experienced with service in your community. If there are any issues that still require attention, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 3

bad

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Riverview, FL

several items in the home were breakable, poor quality of material, wirers were hooked together wrong, floors in upstairs bedroom make squeaky noises, poor!

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

WONT BUY FROM Lennar ANYMORE

  • Oksana K.
  • Verified HomeBuyer
  • October 18, 2022
  • Wesley Chapel, FL

Had very bad experience, Lennar pushed to close on 8/31, today 10/18 and we still have many things not done. A huge hole in a countertop, horrible painting, many things around not done . Contacted Lennar SALE PERSON, AND MANAGER NOT HELPFUL AT ALL

Lennar responded:
Hi , thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality, finishes, and communication. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Unhappy

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2022
  • Sun City Center, FL

Would not buy a lennar home again!

Lennar responded:
Thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Ali and Christi

  • Todd A.
  • Verified HomeBuyer
  • August 02, 2022
  • San Antonio, FL

Ali, our sales consultant was very professional as were our mortgage and title representatives However, our pre close and post close walk throughs were apparently a waste of time. We closed over 6 weeks ago and still have simple paint and electrical issues that have not been addressed and our backyard is so poorly graded that we can’t use it because it is soggy and muddy.

Lennar responded:
Hello Todd, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above regarding our follow-up on outstanding issues. If there is anything we can do to help you going forward, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - The bottom line is that Lennar has grown out and failed to grow

  • Larry W.
  • Verified HomeBuyer
  • June 22, 2022
  • New Port Richey, FL

The bottom line is that Lennar has grown out and failed to grow in. This unprecedented market unfortunately promulgates an attitude of quantity over quality. It’s blatantly apparent from nearly top to bottom. I would challenge Lennar to truly look at satisfaction ratings of the entire Bryant Square community. There HS absolutely a systemic failure that needs addressed. The most efficient, caring and compassionate entity was with Megan and Morgan in the loan Dept as well as the closing process. Other than that, I will never buy another Lennar home. I am not alone in this opinion.

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

I would never refer anyone to Lennar

  • Katherine J.
  • Verified HomeBuyer
  • June 09, 2022
  • Spring Hill, FL

Just don’t do it. They totally took away from our first home buying experience and continue to do so as we speak.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Communication

  • Gladys O.
  • Verified HomeBuyer
  • June 07, 2022
  • Spring Hill, FL

During the process of building the home there was no communication. We did the walkthrough and everything was in a hurry as we were closing in few days . The detail terminations of the house was done also at last minute . I think quality is always the key in building a home ! Thanks

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - First time homebuyer here on a new construction home.

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2022
  • Sun City Center, FL

First time homebuyer here on a new construction home. We love the floor plan of the Richmond model. Great community and neighbors. Fit and finish of the home is poor. Missing trim, paint splatters everywhere and just an overall cheap feel. Although the home is about 90% perfect, it’s hard not to notice the 10%. Lennar doesn’t offer any customizations which would’ve been easier to do/install during construction. Lennar mortgage and lennar title are terrible with communication. With overinflated house prices in 2022 it’s hard to justify value.

Lennar responded:
Hello, and thank you for your review. We are thrilled to hear you are loving your home, community, and neighbors. We also want to apologize for the poor quality, missing items, and general lack of attention and follow-up. If there are remaining items we can help you with, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - At first the experience went well, but we had a hard time closing

  • John S.
  • Verified HomeBuyer
  • January 12, 2022
  • Wesley Chapel, FL

At first the experience went well, but we had a hard time closing due to the poor workmanship at the end that caused us to have 3 home inspections and end the end it was still done poorly

Lennar responded:
Hi John, thank you for sharing your experience. We want to apologize for the issues you faced when closing on your home due to delays in completion of work. If there is ever anything we can do to help in the future, please send us a message at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Disappointed with Lennar on condition of new home

  • Richard G.
  • Verified HomeBuyer
  • January 06, 2022
  • Lutz, FL

My wife and I were so excited about moving into our new townhouse in Florida. We were all prepared to turn key and settle in. We were not prepared for what we encountered when we arrived home after closing. Appliances were not installed, counter tops damaged and not cut correctly, cabinet doors installed damaged, trim work on doors cut too short, numerous drywall issues, missing window sills, hot water heater didn’t work, numerous issues with paint, home was not cleaned prior to move, floors were covered in drywall mud, paint and grease. Front door had missing weather stripping, water to ...

Lennar responded:
Hi Richard, thank you for sharing your experience with us. We would like to sincerely apologize for the condition of your home after closing and number of issues that needed to be corrected for you. If you have anything that still requires additional attention, please let us know at corporatecustomercare@lennar.com and our team will follow-up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Some great some horrible

  • Brad B.
  • Verified HomeBuyer
  • December 03, 2021
  • Ruskin, FL

I wish I could turn back time and wait on my close. Make sure you have everything complete before you sign. If Dillon is your construction manager, leave completely, he is not only incompetent, he is rude and unresponsive.

Lennar responded:
Hi Brad, thank you for the review. We are both disappointed and sorry for the issues you faced with your new home. Additionally, we would like to apologize for any frustrations caused by poor communication from the team. Please do not hesitate to contact us at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Being delayed from closing on the home while it stood completed and it costing $5000+ to live during this time. No good reason for delay .

  • Alan K.
  • Verified HomeBuyer
  • May 20, 2021
  • Wimauma, FL

get a closing date included in contract if possible and penalties if possible. These people should be more responsive to people spending their money. No reason for these major delays that cost me in excess of $5000 . for temp housing. Im sure that this survay will go no where, and nothing done for me or the next person,

Lennar responded:
Hi Alan, thank you for this review. We are sorry to hear about the closing delay and subsequent cost you experienced, as a result. If there is anything we can do to help out, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Horrible workmanship

  • Tyler B.
  • Verified HomeBuyer
  • April 21, 2020
  • Ruskin, FL

Terrible workmanship, quality, and lack of caring from the construction manager, builders, and select lennar representatives that I have reached out to.

Lennar responded:
Hi Tyler, thank you for taking time to share your thoughts. We apologize for the issues you have experienced. Could you please send us a note with any outstanding items to corporatecustomercare@lennar.com, so we can follow up for you? - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

Lennar - From the day we moved in we had issues.

  • Amie W.
  • Verified HomeBuyer
  • March 04, 2020
  • Wimauma, FL

From the day we moved in we had issues. Had to plead with people to come fix anything. Mt bathroom floor is now squeaking!

Lennar responded:
I'm sorry to hear you are experiencing delays in getting your concerns addressed. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can look into your items and have them documented and addressed properly.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

I would not buy Lennar again

  • Trinity E.
  • Verified HomeBuyer
  • March 02, 2020
  • Wimauma, FL

The house is built fast and cheap. Workmanship is poor quality. Home advertises as "comes with everything", but it doesnt come with essential items you would expect from a home; such as coach lights, door bell, sliding door bug screen, drawers in any bathrooms and list goes on. Lennar also did not disclose very important information such as; we live next to landfield, and many more information would have made us not move here if we knew. I won't be buying lennar again nor will i ever recommend them to anyone i know.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can address your concerns with you as soon as possible.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Twice is not a charm

  • Anonymous
  • Verified HomeBuyer
  • November 28, 2019
  • Riverview, FL

I bought a lennar home in Las Vegas, NV and now in Riverview. The only benefits is all inclusive. Cleanliness, responsiveness to problems, and customer service are almost non existent.

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1