Lennar Reviews in Tampa St. Petersburg, FL

I feel like the materials were cheap. Like the paint. It’s horrible. It stains super easy and when you try to clean it up, the whole paint comes off the wall. The washer and dryer are so basic that the washer makes a very loud noise while washing and the dryer leaves all the lint in the clothes. When you put in a ticket for something to be looked at, they take weeks and weeks to respond and then you have to wait again weeks to have someone come out.

While Lennar may be fairly easy to work with to resolve problems, I feel there shouldn't be as many as I've encountered. Unfortunately I bought rather late in this community and it seems as though the builders were in a rush to get done. This shows in some of the sloppy work that was done and things that were caught in the final walkthrough. Some of these weren't corrected before closing and some seem to have fallen off that list altogether. Now I'll have to deal with them under the warranty.

It seems like everything that needs to be fixed was something not covered. They do respond quickly but it’s nothing that they are responsible for

My first home buying experience was far from what I've learned to expect from Lennar. I won't use them again in the future. Buying a house is a big deal and I don't feel I received the level service we deserved.

Once you walk up the stairs and the upper floor. The wood squeaks, the paint job is mediocre. Once I moved in I started to notice wood clippings, where they just painted over them. So from one to ten in the satisfaction of my purchase. I give it a 3

I've been in since Christmas. Still have issues that need to be addressed

Many issues after closing

I closed on the property 11/30/2019 but did not move in until 03/21/2020. I had heard from owners who had moved in before me that the quality of the water was awful. It smelled like rotten eggs. I expected this issue to be resolved by the time I moved in but it hasn't and I have to boil my water before I can use it. There are more issues but I don't have enough space to continue.

Too many issues for a new home. Need to improve the inspection process

Don’t close on your home until your issues are fixed! They make you jump through hoops to get simple things fixed that should have been done right the first time and send contractors that have been drinking to your home with children in it. They make you feel like the bad person for wanting things done right when purchasing a brand new home. They tell you things will be fixed after closing but that isn’t true. We had to wash splattered paint off every surface of our new home and had to paint walls ourselves because the painters had been there 3 times and only made things worse by rushing through the job. We should only have to customize our home when moving in, we should not have to fix things in a brand new home. ... More

The buying process and went well. There were small issues that were addressed with the home itself. Bigger issues have not been resolved and I feel I am being ignored by Lennar. A construction worker broke a sprinkler head, I told Lennar but nothing was done. Due to the busted head, my water bill was extremely high. I was told Lennar would reimburse me but needed to provide 3 bills. I did and never heard anything back. Two trees in my front yard died and the house was not 4 months old when it happened. I told Lennar but they said they do not cover that or it is not under warranty. Getting into the house, everyone is ready and willing to drop everything to help. Once in, they ghost you and walk away. ... More

I closed on my new Lennar home at the end of May, 2019. Shortly after I moved in, there were several problems discovered, one being a water leak inside the home, most of the other issues were relatively minor. The customer relations team member assigned to me, Rick, has been amazing at responding to my tickets and working to get the problems corrected. However, the contractors that come out to fix the issues have been my biggest problem. They do not want to be flexible and only want to come M-F from 8-3, that is when a vast majority of customers are working. Since I have started a new job, I am not able to take PTO or leave work early to be home. It has been a major inconvenience!! A couple of times, the contractors have been scheduled to come out to correct a problem and they just don’t show up at all! They have no care or consideration for us as the customer!!! My recommendations to Lennar: first, get better contractors in the beginning to do the work right the first time. I have had a new build before (different company) and didn’t have nearly the amount of problems. Secondly, have better quality controls in place so that most of the issues can be caught and corrected BEFORE the homeowner moves in! Third, when your customers do have problems, find contractors who are willing to meet the demand of the customers and can work more flexible schedules! While it costs Lennar a lot of money to build homes and correct mistakes, there is still a huge profit margin (if not, why stay in business?). Lennar - you need to take care of your customers and provide quality homes, not a home that is slapped together in a couple months with very little quality control checks! I do love my home but this process has been painful and frustrating. And honestly, if I had to do it again, I am not sure I would. ... More

Have an inspection done before Lennar 1 year warranty is up. Lots of things to have corrected.

Stop worrying about mass production and spend some of that time on customer service and craftsmen ship..."QUALITY vs QUANTITY "!!!

I really enjoyed my new home up at the amount of repairs needed and the timing is not responding from the associates was unacceptable this is a new subdivision and I have heard several complaints from my neighbors as well

From the start, salesman lied about what was included in HOA fees. There were many many construction defects with the home - from plumbing, to electrical to carpentry, appliances, tile, garage flooring etc. Lennar needs to spend more money on the various different trades so as to not have so many things that need to be repaired or replaced before homeowners move in and afterwards as well. The after home purchase was horrible. The loan process was the absolute best!

Don't like the fact that we don't have a pool and we are told that there is no time frame on when it will be completed. So we are forced to spend money on water parks and the lagoon so our kids to die from heat

Accountability was the key issue with our build. Arriving at our initial pre-closing inspection, our Construction Manager was not there. He was on vacation and had not advised of another CM to take his place. MOST of our cosmetic walk through items were ignored. Larger items like cabinet replacements, holes in the walls, filthy tile grout.... all avoided. The hinges on most of our interior doors use multiple types of hardware, utilizing drywall screws, galvanized and Zinc screws. The carpet installed in the house was the cheaper carpet initially, and luckily for us, our local realtor was aware of which carpet needed to be in. Initial carpet was a cheaper carpet typically installed in Lennars Townhomes. Many excuses were made. Craftsmanship was subpar, communication was super, accountability was trash. ... More

Please take your time during your walk through. Everyone is moving 100MPH to get you to closing and lots of fine details are left out. We made the mistake of doing our closing the morning of our walk through...the men were still in our home "completing" the last-minute items which were still not done. Once you close, they are not timely in sending people to your home to repair. You go with many days and hours wasted of no one coming or calling you back. You get the round around of calling A, B and C because they are no longer responsible for those items you now need repaired in your BRAND new house you purchased. I have already had a leak in my bedroom from our very 1st storm here and the person that was assigned to my case Illiana, at first told me my claim was going to be denied because we had a lot of rain! Who says that to someone that just spent several hundred thousand dollars!!!!! We didn't buy a tent, we bought a LENNAR trusted built home. Plus, you never want to tell someone flat out NO without giving them some options. The other frustration is they dont respond right away but when they do, they say we will be tomorrow at 10 and if you want this done, be there! Thats also not okay. People have jobs and jobs require notice. I just spent my whole day on Monday, waiting for someone to come from 8am-12am and no one arrived. I got a follow up call 2 days later letting me know the GC is going to come to my home today at 10am, again without asking if I am going to be home. So once again people, make sure you spend a lot of time in the home. Dont let anyone rush you. Print a checklist on line and bring with you and DO NOT close until all the work has been done. ... More

There are multiple hollow tiles in our home that move, that caused the ground to break, when we called out to get it fixed, they fixed the grout but not didn’t fill in mortar. Our stove/ microwave combo wasn’t installed correctly, it slammed down and broke the whole cabinetry. We were told it’s not safe to use anymore and now we are waiting for somebody to come out. It’s been two weeks now. Our Irrigation system has not worked ever and we’re being told that it’s not even covered by the warranty. No one seems to care that they sold us a faulty irrigation system. Not to mention all the other little things that could’ve been avoided if the house was built with attention to detail. ... More

Warranty Sharmin builder Travis both of very bad Response too late and all the yelling me I’m coustomer

During my initial walk through I found several issues to include a/c not working, toilet not working and several cosmetic issues prior to closing. The worst thing I found was someone had used and spilled something in my microwave and urine on my master bedroom toilet. I was in complete shock and disgusted and the construction manager, Mark, was made aware of these findings prior to move in. The day of closing the house seemed in order but the toilet was supposedly being replaced and when I mentioned to the construction manager that the a/c was still on the same number he said it was fine and gave some poor excuse. He apologized for his staff using the toilet and microwave and that he was shocked as well and would have a conversation with his crew. When I finished closing on my house and was ready to move in I found that someone used my microwave again and left food in my sink, my toilet was still slow to flush and urine stain was still on the lid. To make matters worse my a/c was NOTA WORKING and my daughter and I slept hot our first night. When I called Mark the next day he told me it was no longer his issue and that I would have to contact warranty. I felt super blindsided. When the a/c guy showed up he realized it was unplugged. I’ve had to put in warranty requests just about every week to have them come fix things that should have been addressed prior to closing and I’ve found the worst construction flaws in my house. You would think the workers were drunk while putting this place together. So far my toilet has stopped working three times and the last plumber that came out found a huge chunk of TILE had been thrown down the pipe and the wax ring had fallen in the pipe as well which was causing the clogs. Worst home buying experience I’ve had. The only upside is my new home orientation contact, Sharmin, has been on top of things when I’ve put in requests and she’s been the only person that has cared about all the issues I’ve encountered and she has proven to care about me as a person whose hard-earned money went into buying this home. The sales rep could have cared less even when myself and my realtor brought these issues up to her nor did the construction manager nor his superiors when contacted. Buyer beware!! Purchase a Lennar home at your own risk!!! ... More

Our experience continues to be exhausting and frustrating. We had a 9 page punch list on the first walk through which was not addressed by the closing date. Being in the house for almost two months we are still waiting to get things corrected that should have never been issues if the builder used common sense. The issue costing us, is our AC is not working properly through out the house costing us high electrical bills. Light switches did not work, had to paint the entire house inside and out, seals on all windows had to be replaced, still waiting on hardware for the hurricane shutters. There is not enough staff to complete these issues for all the homes. We were never clear who the contact person was, the warranty person, contract manager, virtual Lennar contact (have two of them) or to reach out to the subcontractors directly. We are at the point where we don't want to say anything, for concerns the repair will make it worse, like matching the tile that needs to be replaced. We were not left extra tile of the same lot incase repairs are needed. I have designed and built homes before retiring, and the biggest issue is the building manager or general contractor is not managing the quality as the house is being built. If they corrected these errors as the house is going up, it's more cost effective then repairing after build is complete. ... More

The sales person was terrific and helped with the buying process. The closing was delayed by Lennar. The condition and cleanliness of my new home was poor. Empty bottles inside and out, paint job was awful. Paint everywhere with spots missed on the walls. There was paint on mirrors, on carpet, tile floors, cabinets, shower doors. No hot water, broken cabinets and fence behind the house is crooked and we lost footage. Lennar could have done better for the price we paid.

Move in experience was kind of a hustle. Need to identify al issues immediately and if find other problems must go through on line process that has not been paid attention to. I had to pay for outside people to address my issues.. sorry got into this situation.