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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1419 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in Tampa-St. Petersburg Area

1419 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.4

Quality 3.1

Trustworthiness 3.2

Responsiveness 3.2

Lennar in Tampa-St. Petersburg Area

View Homes

Customer Reviews

Connie with Title was great

  • Philip C.
  • Verified HomeBuyer
  • June 14, 2022
  • New Port Richey, FL

I feel the workmanship and some of the materials were shoddy and paint was not done properly. The excuse of having to paint in the dark was an embarrassing statement.

Total Score 4


Quality 1

Trustworthiness 2

Responsiveness 3

I would never refer anyone to Lennar

  • Katherine J.
  • Verified HomeBuyer
  • June 09, 2022
  • Spring Hill, FL

Just don’t do it. They totally took away from our first home buying experience and continue to do so as we speak.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - I will speak of my home experience only.

  • Ismael A.
  • Verified HomeBuyer
  • June 07, 2022
  • Hudson, FL

I will speak of my home experience only. When I did my walk I notice on even doors closet door’s needed adjustment.kitchen cabinets are not self closing looks cheap. Had to add 1 extra light in the guest bathroom was to dark. Kitchen patio-doors. Needed to buy a screen for the doors separate did not come with the doors.. I believe Lennar homes needs improvements ..in for that they get 3 stars .thank you I hope everyone does a walk around before purchasing they home..

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Communication

  • Gladys O.
  • Verified HomeBuyer
  • June 07, 2022
  • Spring Hill, FL

During the process of building the home there was no communication. We did the walkthrough and everything was in a hurry as we were closing in few days . The detail terminations of the house was done also at last minute . I think quality is always the key in building a home ! Thanks

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Brent the salesperson was amazing!

  • Luis F.
  • Verified HomeBuyer
  • June 03, 2022
  • Land O' Lakes, FL

Truly Amazing experience throughout the entire process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Too much hidden information that you must frantically discover

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2022
  • Wimauma, FL

Too much hidden information that you must frantically discover with no help. Attempts at contacting help always fail with no assistance. Most assistance comes from neighbors.

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 2

Average

  • Max S.
  • Verified HomeBuyer
  • May 31, 2022
  • Ruskin, FL

Overall it was a below average buying experience with a few bright spots (personnel) alone the way. Home was delayed four months and quality was subpar. Upon completion, it seems lennar took many shortcuts on these homes. They didn’t provide basics for homes such as doorbells, lights in the front of the house and basic countertops. This is our second lennar home and our first was way better at a much lower price point. This will probably be our last.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Not the standards that were advertised

  • Anonymous
  • Verified HomeBuyer
  • May 25, 2022
  • Spring Hill, FL

Moving into your first home is supposed to be a great experience.A month in sewage backing up into showers ,kitchen ceiling is leaking and causing damage to kitchen.Doors either only shut with force,won't stay closed or can be opened from outside even when its locked.For a week or 2 I slept with my children at my parents because of the door that could be opened from outside while in locked position.I know new home will have issues but this is ridiculous.I report and told will continue to bug the individual that can take care of it.I don't see it as bugging when my hard earned money goes into ...

Total Score 4


Quality 2

Trustworthiness 2

Responsiveness 3

Excellent services

  • Feng W.
  • Verified HomeBuyer
  • May 18, 2022
  • Riverview, FL

Lennar provided excellent services.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Workmanship

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2022
  • New Port Richey, FL

Lennar is a poor builder that is full of excuses. They contract with cheap trades who do not respect that this is someone’s home nor do they care about their workmanship. Many of the trades have cut corners and did shotty work, including crooked doors, ceilings, and general crappy cover ups. Lennar should be ashamed of themselves.

Lennar responded:
Hi, thank you for sharing a review. We want to apologize for the disappointing workmanship you have described and will be sure to pass this feedback on to the local team. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Not terrible but not great

  • Liberty C.
  • Verified HomeBuyer
  • May 17, 2022
  • Sun City Center, FL

Our realtor was fantastic and was the best part of the experience. She sent us pictures and kept us updated throughout the process. However the attention to detail was not as fantastic. Paint on the tiles, appliances not hooked up, missing ceiling fan because they just “forgot “ to install and no bath mirrors. I definitely think more attention to detail is important. They did correct the issues we had over the first 3 weeks it just takes a lot of phone calls and time.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Poor Workmanship

  • Claudia L.
  • Verified HomeBuyer
  • May 17, 2022
  • Sun City Center, FL

Megan is the best she processed my loan other than her my experience the 2nd home purchase with Lennar was horrible he closing walk thru along with the new home orientation things were requested to be fixed and here we are o we a mother in our home and things are just being attempted to be fixed I would never buy form lennar again and hey forced a $10k on me for granite only in the kitchen and stainless steel appliances with I had no option on never again!

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Lennar - The expected construction time was way off time (almost 4 months

  • Vanessa C.
  • Verified HomeBuyer
  • May 17, 2022
  • Wesley Chapel, FL

The expected construction time was way off time (almost 4 months earlier). I had to pay over $4,500 as penalty to my previous renters/realtor. I rented based on initial estimate giving by Lennar. I felt I was rushed to close the house. Even when I asked, I never was invited to see house while constructed (most of my neighbors where able to see and experience along their hose construction). I was only given pictures of the process. Houses in the neighborhood were received with welcome balloons, congratulation signs as well as a welcome gift which I never received. Now I been living here for ...

Lennar responded:
Hi Vanessa, thank you for this detailed review. We want to apologize for the poor experience you had with the team during construction and the delays you had to deal with leading up to closing. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 2

This has been an irritating experience

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2022
  • Tampa, FL

In my experience, buying the home was not the issue, it's been the follow up. Things like purchasing the home were explained clearly and upfront. Things like follow up about who to pay for the mortgage through Lennar the first month, how to pay the HOA, and how to get the key fob for the clubhouse or even where to get my mail from have been like pulling teeth!

Lennar responded:
Hi, thank you for this review. We want to apologize for the poor communication and direction you have been given following the purchase of your new home. Please send us a message at corporatecustomercare@lennar.com if there are any concerns or questions that remain outstanding. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Lennar - My family and I had an awesome experience, we couldn’t be happier.

  • Melisa S.
  • Verified HomeBuyer
  • May 17, 2022
  • Land O' Lakes, FL

My family and I had an awesome experience, we couldn’t be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

good reputation

  • Yu L.
  • Verified HomeBuyer
  • May 10, 2022
  • Sun City Center, FL

communication with builder back and forth is very smooth and friendly

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - We would have appreciated having choices with the granite and

  • Cathleen L.
  • Verified HomeBuyer
  • April 27, 2022
  • Hudson, FL

We would have appreciated having choices with the granite and flooring. The painting on the walls and trim were quite sloppy. After all that said, we love our villa with the changes we made. We got a great price and are enjoying the neighborhood.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

LENNAR DID NOT DO AS THEY PROMISED :( TERRIBLE COMMUNICATION AND NO APOLOGIES :(

  • Talia H.
  • Verified HomeBuyer
  • April 27, 2022
  • Lutz, FL

TERRIBLE COMMUNICATION !WE WERE NOT INFORMED ABOUT A DELAY ON OUR HOME BEING BUILT UNTIL WE MADE LENNAR AWARE THAT OUR HOUSE WAS RUNNING MONTHS BEHIND.... WE CLOSED 2 MONTHS AFTER THEIR "WORST CASE SCENARIO DATE". THEY HAVE TOO MANY PEOPLE INVOLVED AND THEY DO NOT COMMUNICATE WELL WITH EACH OTHER OR THE CONSUMER... MAIN PROBLEM IS ETTA , HE A SALESMAN AT LENNAR AND TELLS EVERYONE THAT LENNAR STANDS BEHIND WHAT THEY DO, BUT THATS NOT THE CASE... THEY HAVE SCREENED IN PORCH AS A STANDARD FEATURE ON ALL OF THEIR HOMES IN WILLOW SQUARE. ETTA TOLD US THEY DID NOT INCLUDE IT IN OUR ORDER AND THAT ...

Lennar responded:
Hi Talia, thank you for sharing this thorough review. We are extremely sorry to hear about the negative experience you have outlined from the delays, poor communication and lack of follow up provided during the entire process. If you ever have any items that need further attention, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

The un finished work on the house

  • Don S.
  • Verified HomeBuyer
  • April 27, 2022
  • Spring Hill, FL

They said the the repairs would be done 5 days after closing now I have been my home for 7 weeks and still no work has been done word to new buyers don't sign at closing until the home is done

Lennar responded:
Hi Don, thank you for this review. We would like to apologize for the number of outstanding items that remained well after closing. Please send us a message at corporatecustomercare@lennar.com if there are any issues that still need to be addressed and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar -

  • Marilyn M.
  • Verified HomeBuyer
  • April 26, 2022
  • Hudson, FL

Love walking in my house. The view outside my glass sliding door is enchanting. I see water. Trees, and sometimes birds.

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - We had a leak in the plumbing in the slab of the guest bath and

  • Cassie P.
  • Verified HomeBuyer
  • April 26, 2022
  • New Port Richey, FL

We had a leak in the plumbing in the slab of the guest bath and foyer the first week we moved in. Two months later, I am still waiting to have my guest bath put back together and the punch list of issues and missing items taken care of.

Lennar responded:
Hi Cassie, thank you for this review. We want to apologize for the plumbing issues you have experienced and delays in completing ongoing items. Please let us know if there are any items that require further attention. Our team can be reached directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 2

Lennar - Forced into closing before house was completed or move in ready,

  • Sean B.
  • Verified HomeBuyer
  • April 26, 2022
  • Land O' Lakes, FL

Forced into closing before house was completed or move in ready, over 1 month in and still having basic items needing completed or fixed. Poor craftsmanship on several items. Floor not level, sinks not mounted to wall, held up with only caulk, cabinets and drawers not completed, exterior and interior paint not completed or patchy, terrible cement sealing in garage. Stucco work is patchy

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Average

  • Jennifer R.
  • Verified HomeBuyer
  • April 26, 2022
  • Land O' Lakes, FL

My salesperson was very friendly and responsive. The communication as an out of state buyer was sufficient, but once she handed us off to the warranty people it’s all been downhill. Poor responsiveness, people leaving and now I don’t know who my contacts are. Outstanding work that should have been done prior to closing. A lackluster pre closing walk through, no explanation of systems. The grass laid down was dead when I closed but no one cares. The quality of workmanship and attention detail is severely underwhelming and not at all the condition I would expect a new home to be in. Would have ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Lennar - While the buying experience is great Lennar does not offer the

  • Josener J.
  • Verified HomeBuyer
  • April 26, 2022
  • Riverview, FL

While the buying experience is great Lennar does not offer the flexibility to make minor changes such as granite countertops, stainless steel appliances. Also, master bathroom looks really cheap. Laundry room and appliances i.e., washing machine with auger. Really. I have no problem with customer service. For I pay either these things come standard or Lennar offer to customer if they want them.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

lack of guidance and direction, massive confusion and gaps in follow-up, zero accountability. Very sloppy workmanship and No attention to details.

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2022
  • Riverview, FL

The overall workmanship was poor, final product was rushed with many gaps from broken cabinets, sloppy paint job. Insurance premium through HIPPO (subsidiary of Lennar) was not paid forcing lapse in homeowner's policy and issuance of multiple dunning notices.

Lennar responded:
Hi, thank you for taking time to share this review. We are very sorry to hear about the multitude of issues you have experienced with your home and homeowner's insurance. If there is anything we can do to follow up on outstanding items, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1