Lennar Reviews in Tampa St. Petersburg, FL

The home itself is a decent starter home. However, there was lack of communication throughout the entire building process as well as promises for things that were not kept. Plans changed without relaying of information. We still are having difficulty with communication and the houses was “completed” 10/31/2022.

Even small basic request were not considered/ denied during construction process . Inspite of saying we will bear the cost for the materials.?for example drilling a hole in the kitchen tile prior to putting up tiles. It’s not easy for us to do it now and more expensive to break things open. We paid over the asking price, I wish Lennar rep was able to consider such small request… backyard grading is pathetic . We purchased the lot so that we have enough space for kids to play. With such poor grading and water getting stuck it’s not usable at all. The original date for closing was October to December but was completed in August. It seems very rushed and many minor things were overlooked. The person who did the walk through was not even from this community and had no clue on water source. The final walkthrough was scheduled for short window between closing and we had to rush through and sign the papers. Given a choice I would rather have these issues fixed and then signed final papers. The number of issues are overwhelming now and we are on hook to follow up with CM and warranty folks. Every fix needs scheduling and working around our schedules to accommodate. We are constantly worried that something else will break and we may not be covered by warranty every day. We had to deal with bugs inside the house for more than 2 weeks due to bad insulation. Despite complaining many times it was not handled in urgency. The dishwasher was never tested and we had to wait for 2-3 weeks for replacement. These are supposed to be taken care by the folks who inspected and given okay and not the homeowners responsibility after moving. ... More

Horrible closing experience. The construction manager didn’t even show up for the final walkthrough. We were scheduled to close at 1PM but closed on 12AM that same day. And the house has a bunch of issues that have not been addressed. Horrible organization and even worse communication.

Overall the process of booking home was smooth but after that it was a train wreck. Nobody, I mean nobody bothered to communicate when home would be completed. It was only after asking them almost once week they would reveal how long the delays are. My interest rate went up 50% during this time. What a shame. After closing, it took 6 weeks to take care of very minor issues. Things like paint touch ups took long time even though they were painting next door. I will think twice before buying from Lennar again.

The builder gave me the home with some problems that can be fixed easily, when I asked them to fix it, they refereed me to the home warranty, which was not fixed till now.

We had good experience from sales to closing process and then the final walk-through with the On-site Customer Care Manager. Everything was great until we had to submit a service request and dealt with a Lennar Customer Care Rep from Tampa Care center. This person became very hostile and rude when she couldn't answer my questions. Not only she yelled and accused me of yelling while I was speechless, she continued to bully me to shut me up. Very bad care services. I am very reluctant to deal with Lennar Care center now.

In my experience, buying the home was not the issue, it's been the follow up. Things like purchasing the home were explained clearly and upfront. Things like follow up about who to pay for the mortgage through Lennar the first month, how to pay the HOA, and how to get the key fob for the clubhouse or even where to get my mail from have been like pulling teeth!

There is a lot I could unpack here. 5 month delays, miscommunication, lack of communication, and being ignored. From sales to financing this entire team seems like no one has the right information...and those that do fail to communicate. The house itself is fine...but working with Lennar people is an exercise in frustration. They *say* they will answer your texts and return calls. They dont. They say welcome to the Lennar Family. Well this is a family that only sees each other on occasion and rarely speaks...

I’ve been overall pretty disappointed with Lennar throughout the entire home buying process, even afterwards dealing with issues that continue to arise. As I ask around, I hear more and more how Tampa area Lennar has a bad reputation and I wish I knew that coming in.

Never can get an answer from someone. They always have to ask someone else. Repairs are very slow to be fixed! Neighborhood needs to be taken better care of.

During the contract phase of the purchase we inquired about the HOA documents. They were sent to us and we signed the contract based on those documents. We went to closing with the understanding that we could build a fence based on the styles offered in the HOA documents and found out that we were given the wrong HOA documents. Lennar offered no recourse to this issue. Had we been given the correct information prior to signing a contract we would have chosen a different community. On the other hand; the development is beautiful and will be an asset to the community. We have been in our home for 4 months now and have enjoyed meeting the new neighbors and have discovered we weren't the only ones to have this experience. All - in - All we feel that Lennar had misled us. In short; know what you’re looking for and ensure it is delivered prior to a contract. ... More

I feel zlennar needs to help out of town buyers understand their house. And to understand the zhOA.

Poor communication during home buying and than nothing after. But in a claim because piping is backwards and nit up to code, so instead of fixing the issue correctly. Lennar wants to take a short cut which will affect my whole hot water throu out my house.

The start of the process was great, the sales team and mortgage group did an outstanding job (great communication, attentive to questions and concerns and just a pleasure to deal with). The walkthroughs were ok, a bit rushed and even items pointed out prior to the walkthrough weren’t all corrected (some weren’t corrected after the first walkthrough, and were rushed to correct just prior to closing), because of this several items were missed. The warranty group, although they are polite, they did not address the issue we were having and even closed the warranty ticket after an escalation request was made…that is poor customer service. It was clearly communicated with the warranty advisor that we disagreed and wanted to see the data on why it was denied, instead they closed the ticket. If they showed that our request was wrong and explained why, we would have accepted that, instead they closed the ticket. As far as the neighborhood is concerned, so far it is good, my only complaint would be to make the HOA/Clubhouse structure easier on the homeowner (having to access 3 or 4 different websites and payments to each is a nightmare…if you can even get access). It’s a shame because Lennar had the ability to get a great review but they choose not to. Overall, right now, I can’t say I would recommend Lennar as a builder, but I would recommend the Angeline community. ... More

I had a very bad experience , the sales agent doesn't responsive and they cut down the price drasticallly next day i signed the contract, and i requested to give me some upgrades or adjust to compensate to that but they are very rude, and the loan clearance asked certian documents which took little while to get and they scared us if you dont close the home on the day you will be fined $300 per day . I dont recommend to any of my frienda

The loan process was a complete nightmare! We literally showed up to closing and were told that our loan had not had its final approval and had to wait an additional 3 hours for them to get it figured out. Mind you, this was after we were told the previous night at 8:30 that we were good to go. No one called us to let us know of the rescheduling either which is completely unprofessional. We also had to continuously provide the same proof of funds over and over and over again. We were told that we recieved our final approval approximately 1 week prior to closing but were still asked to provide documentation the night before. Purchasing a new home should be an exciting adventure and this was not the case in any way shape or form and we are not the only ones that have had this experience. We also had a terrible experience with our final walk through. We were told by their rep that our entire house would be re-grouted and many other minor fixes with paint and broken closet doors that were to be replaced prior to closing which was three days later. Upon final walkthrough, absolutely none of it was complete and we almost walked on the deal at this point. They finally got the grout complete but did not clean the floors afterwards so we are still deing with trying to get the residue off. We were also told that we could just reach out to the project manager by the project manager himself at any time and he would have a someone there quickly to have the issue resolved as the crews would still be in the area and easy to have them come over to fix issues. Upon reaching out to the project manager several days after closing we were told to file warranty claims online. I will say the warranty department people have been nice and have provided solutions in a timely manner but certainly not as easy as texting the PM to have issues complete. One positive for the experience was that our closing date was moved forward by request to avoid issues with our current lease. Please make sure ALL promised and expected issues are resolved prior to closing if time permits! ... More

The community is a good-looking community BUT since we got here, there are TOO MANY issues with the CDC not properly following up with things to do despite there is a major budget. So where does this budget money go? Also, they cancel meetings most of the time and the homeowner have little to say because they do not want to listen during the meetings. Also, gates are not working, sometimes the water fountain stop working, palms are all over the entrance, flowers have not been replaced nor the mulch and the grass looks pretty bad in many houses. After buying the house, there are so many problems, and it takes a while for the construction team to get it repair. It seems that similar issues are happening in many other communities built by Lennar. We hope that when Lennar leaves the community, FIX all the problems OR leave the money for the new HOA so we can have a beautiful community with HAPPY residents. Also, we hope that Lennar provides to the new HOA a way to acquire the clubhouse since there are rumors that the club might be sold to a third party. If that is the case, I will be selling my house and I know that it will be the same decision of other homeowners. NOT good for Lennar. ... More

Second time buying a home and this time around It was not very pleasant. With the exception of Tee the everyone one else lacked good communication. From Ben the builder to Karlene my phone calls were never returned or emails answered. Going over weeks.

Our sales agent was great when we first looked at the house and when we first signed the paperwork. After that everything went downhill. Our sales agent was no longer timely in responses and our Lennar Loan Agent was very unresponsive throughout the process to the point we went with an outside lender. He wasn’t explaining things as they were happening and just kept asking for more info anytime we reached out to check in on the process, this was the only time he talked to us. When the outside lender got us the loan and we presented it to Lennar we were told “well they got you the loan the same way we would have, so you have to use us.” Got put with the same agent who straight up told us “I don’t have time to do your loan because of the complications in it (we are 1099) so I am going to suggest to my managers to let you go with the outside lender.” Once we finally got close to closing, an updated price happened due to lack of product. We were updated and our realtor was updated but nothing was said to our broker which caused our closing to be pushed back due to paperwork having to be redone and numbers recalculated. At our blue tape walk through all of our switch and plate covers were absolutely covered in overspray as was the top of the refrigerator and the fans. There is a clear dent in the wall in the loft that looks like a door went through the wall and they patched it badly. We are currently dealing with a mold issue in our front hall closet because the drywallers put the shelf anchor directly into the main drain pipe for the house and it has been leaking into the wall for close to two months. Also the HOA expanded to include a sub-HOA for our neighborhood while we were under contract and we were not notified. We did not receive any HOA documents until a week AFTER we closed on our house even though we had been asking our sales agent for these documents for weeks prior. ... More

I purchased a single family home a +55 Active Community and would not ever purchase from Lennar again. Attention to detail and simply doing the job right the first time is lacking. 1. There was not a model for me see so I relied on assurances from the salesperson about certain aspects of the home. The model I toured had large lanai similar size to the one on my house. The model has a hose spigot. I specifically asked the salesperson if my house would have one and was told yes. After the house went up and I inquired why the spigot wasn't there, I was told no. 2.I have doors that open onto each other meaning the door handle from one door is already denting the opposite door. When the door warranty person came out he advised one of the doors should have been a pocket door. In two other places where the doors open onto one another he advised the swing of the door should have been reversed. Lennar's response is, just because our warranty person makes a recommendation we are not bound to make the correction. The result will be that I end up tearing a hole in the door. 3. When I moved in the outlets on the kitchen wall did not work. The warranty electrician had to cut a hole in the dry wall and install a junction box because one was not installed in the build. That meant another warranty person had to come back repair the drywall and paint. 4. A couple days after moving in I smelled gas in the cabinet under the gas cook top. The gas company came out and showed me that the connection had been properly sealed - thus the leak.5. The stainless still kitchen sink is horribly scratched. At the time of final walk through there was so much dust and an dirt in the sink I did not see the scratches. A warranty person came once an rubbed out some of the scratches, I am waiting on a second visit. 6.There is no brush on the bottom of the sliding glass door so bugs come in. Daily, there is as much dirt in the tracks inside as outside the door. 7. The MBD and FR ceiling and light fan were wired so that both the light and the fan were on the same switch when you should be able to turn on one or the other. Meaning... yet another call for and trip from a warranty person to correct the issue. Every trip by a warranty person is another request and another day I have to arrange to be home with people traipsing in and out of the house. 8. The house was left was dirty. The grout in the tile floor is filthy. It should be a light color almost white and it is gray with dust and dirt. Looks like they laid the floors and failed to cover them while additional work was being done. After closing I removed one of the upper and lower cabinet next to the refrigerator to have a bar area built. When we removed the lower cabinet we found the cabinet had been installed on the cement floor. They should have extended the kitchen tile and then installed the cabinet. Additionally the floors in the showers were not cleaned after construction. ... More

Not a good experience unfortunately because the agent terrible attitude and lack of experience . Don't work with Nicole ! Opposite experience with the builder team: they were great, very collaborative, and delivered our home at our 100 % satisfaction

very disappointed at the quality of work that was done with the house. The first week we moved in the AC wasn't working properly. then a week later went completely out and we needed to get a brand new AC unit. a lot of cracks on walls and floor boards. There's an issue with the design outside that it still not been fixed. The dishwasher seems like it was not installed properly because it takes couple of attempts to actually close the door. The Warranty team are helping when they can but for a house that's 589k brand new, I shouldn't have to all these things that my family and I are going through. ... More

Some issues were not were not resolve without several phone calls, emails, or requests for repairs. Issues with ouside were not resolved at closing and finger was pointed to HOA who pointed responsibility back to Lennar

Zero QA/QC in our home. Customer care reps were sympathetic at first and helpful, but as we have been putting in the numerous daily work orders the past 2 months, the quality of service has dropped enormously and close to zero cares given. It all started to go down hill during the construction process and has now trickled down to customer care experience.

The communication can definitely be better all around. I constantly had to reach out for things and do my own follows ups. One of our first walkthroughs i scheduled to have a home inspector come in. He was barely able to do his job the A/C unit was not hooked up. The only appliance that was plugged in for testing was the refrigerator. Those were one of the biggest things. I scheduled in advance for the inspector to come 1 week before the walkthrough and got the ok. I let the construction manager know that if things were not going to be ready for walkthrough they should have let me know so I could have rescheduled the inspector. When closing day did come communication between the tittle company and our loan officer was ridiculous. The title company provided us a time to get there we did and had to wait and wait. Between waiting for them to get the documents they say never received signing the documents it took about 3 hours. The whole experience for us making such a large purchase could have definitely been better. ... More