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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1416 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in Tampa-St. Petersburg Area

1416 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.4

Quality 3.1

Trustworthiness 3.2

Responsiveness 3.2

Lennar in Tampa-St. Petersburg Area

View Homes

Customer Reviews

Lack of quality and details were beyond disappointing.

  • Christopher M.
  • Verified HomeBuyer
  • March 29, 2022
  • Land O' Lakes, FL

For a home that was over 1/2 a million dollars, the quality and craftsmanship were not there. Things never added up to what the builder was thinking from the landscaping (who puts really big trees right next to one's house and expects there not to be a problem 10 years down the road), Even the kitchen looked like someone brought in a bathroom with the subway tile backsplash in which we asked not to be put in. The outside of our home is not painted in the proper color scheme as indicated in the design plans. The master bathroom shower has a small shower head on one side of the shower and 80+ ...

Lennar responded:
Hi Christopher, thank you for this detailed review. We are sorry to hear about the disappointment you have with the design and functionality of your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 1

Lennar - There are a lot of little things in the house that look rushed

  • Jessica L.
  • Verified HomeBuyer
  • March 23, 2022
  • Tampa, FL

There are a lot of little things in the house that look rushed like floor tiles not level and raised in areas. Our staid have a good finger width gap between the wall and the stairs and the carpet was laid on top of it hiding the error but my 2 year old found it. The downstairs hot and cold were switched so the cold is actually hot and the hot is actually cold. When buying the house we seemed to be told one thing by someone and then another by someone else so the process was stressful when it could have been very streamlined. We were told by a couple of people who would take over in the ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Good

  • Faustino L.
  • Verified HomeBuyer
  • March 22, 2022
  • Sun City Center, FL

Very good . Very fast. Excelente atention

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Our sales representative and construction manager were very nice

  • Mark G.
  • Verified HomeBuyer
  • March 22, 2022
  • Land O' Lakes, FL

Our sales representative and construction manager were very nice however you could tell there was too much on their plate. I constantly had to call to get updates. There was very little proactive updates sent to me. Quality of craftsmanship is embarrassing. Our new house orientation was a joke. We took 3 hours marking mistakes instead of going through how to manage our house.

Lennar responded:
Hi Mark, thank you for the review. We are sorry to hear about the poor communication and lack of quality you have been faced with in your new home. If there are any items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 1

Average

  • Anonymous
  • Verified HomeBuyer
  • March 22, 2022
  • Tampa, FL

Communication was poor among the different professionals who I was working with during the home buying process (consultant, loan officer, construction manager, etc.). As soon as I closed, my consultant stopped responding to any emails for assistance with simple issues. There are a number of things that I have found after my initial walkthrough, within my first month of living her (i.e., cracked cabinets, paint flaws, grout flaws) that should have been done right in the first place that are frustrating to deal with now.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

The poor condition the house was given, inspections not inspected. Closing day walkthrough was 3 hours due to all issues. Still resolving .

  • Maria A.
  • Verified HomeBuyer
  • March 22, 2022
  • Apollo Beach, FL

Spend the extra money and go with a better builder

Lennar responded:
Hi Maria, thank you for sharing a review. We are sorry you have been presented with so many issues and a poor experience since purchasing your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Lennar - The service is good, the interest rate is higher compare to outside

  • Cecilia S.
  • Verified HomeBuyer
  • March 22, 2022
  • Riverview, FL

The service is good, the interest rate is higher compare to outside lender

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Do not buy from Lennar

  • Leslie E.
  • Verified HomeBuyer
  • March 22, 2022
  • Lutz, FL

Very unhappy with this purchase, there are so many things wrong with the purchasing process with Lennar. Don't buy through their mortgage or title companies, get your own

Lennar responded:
Hi Leslie, thank you for the review. We are sorry for the poor service and experience you received during the purchase process of your new home. Going forward, if there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - My experience was not the best of all, I do not want to make

  • Pedro C.
  • Verified HomeBuyer
  • March 22, 2022
  • Tampa, FL

My experience was not the best of all, I do not want to make any further comments.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

Communication

  • Jose T.
  • Verified HomeBuyer
  • March 22, 2022
  • Riverview, FL

Hard problem I got communication with the staff

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

Lennar - The purchase of the home from the agent and the mortgage lender

  • Amanda F.
  • Verified HomeBuyer
  • March 22, 2022
  • Ruskin, FL

The purchase of the home from the agent and the mortgage lender were phenomenal. However, the quality of the work (still not completed) is a little disheartening. At this point I’m not sure if I would purchase another Lennar home.

Total Score 3


Quality 2

Trustworthiness 5

Responsiveness 1

Warranty Claim

  • Anonymous
  • Verified HomeBuyer
  • March 15, 2022
  • Ruskin, FL

Sorry, I can't rate as long as the warranty claim hasn't been resolved!!! We wait 6 months for someone to come fix a warranty claim and....nothing, nobody....Lennar customer service ignores my email, sms or call !!!!

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - The only good thing about buying this home was the new home sales

  • Cynthia V.
  • Verified HomeBuyer
  • March 15, 2022
  • Riverview, FL

The only good thing about buying this home was the new home sales rep Brittney. She helped me with a lot of my concerns with Lennar customer service team and my issues with the community.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Knowledge of all aspects of the home and proceedures. REAL PROFESSIONAL employees

  • Ramon A.
  • Verified HomeBuyer
  • March 15, 2022
  • Ruskin, FL

The team assigned to my me in the purchase of my Lennar home. Was truely amazing. Fun to talk with when i had questions. And helpful in all areas of the buying process. great job lennar team. Thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Lennar have no integrity.

  • Jonathan R.
  • Verified HomeBuyer
  • March 15, 2022
  • Ruskin, FL

Lennar have no integrity. I still have issues with blue tape. Submit work orders and they are closed without being done. I will not recommend Lennar at all. From the sales representative (Jeannette Beltran)to, the person I did the new home orientation (Annisa) to the Construction Man. (Chris) no integrity, don't solve your issues. Rick is another one that keep calling me to make appointments and mever show up to fix the work orders. Lennar is a circus

Lennar responded:
Hi Jonathan, thank you for your review. We are so sorry for your experience with unresolved items, lack of communication and follow-through. We are especially sorry to hear you have experienced unattended appointments. If we can assist you or provide follow-up on existing items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Timely respond

  • Xuan D.
  • Verified HomeBuyer
  • March 08, 2022
  • Tampa, FL

Reliable and trustworthy. We can sleep well and worry-Free when we buy from Lennar.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Incomplete work.

  • Gordon W.
  • Verified HomeBuyer
  • February 26, 2022
  • New Port Richey, FL

Home building process not done in correct order causing more work appearance problems. Paint on driveway and patio pavers, paint drips on floors and walls, texture sprayed on our kitchen cabinets, no power to one of our bedrooms.

Lennar responded:
Hi Gordon, thank you for taking time to leave a review. We want to apologize for issues you have experienced with your new home and frustration caused back a lack of attention to detail. Please do not hesitate to contact us directly with any items that require additional attention and we will follow up. Our team can be reached at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Lack of action

  • Yara B.
  • Verified HomeBuyer
  • February 22, 2022
  • Ruskin, FL

While the house was completed, due to the rush the house has so many issues. The lack of response from Lennar is insane. I have people showing up with no prior warning, its been over a month and problems just keep arising. We pointed out things during final inspection in Dec that still are not repaired. My cabinets need repair and they want to come in 6 months to repair them? My breakers were tripping, down the towel holder falling and need to be repaired twice. The paint job looks like my teenager did it. The list just keeps going.

Lennar responded:
Hi Yara, thank you for taking time to share a review. We appreciate your feedback and are sorry to hear about the poor experience you have faced with your new home. Additionally, we would like to apologize for the poor communication provided by the team. If you have any outstanding items in which we could provide assistance, please do not hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

The updates on progress was great! (from Dustin C.)

  • Paul K.
  • Verified HomeBuyer
  • February 18, 2022
  • Spring Hill, FL

Real good response times.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - Overall happy with the house.

  • Sarah D.
  • Verified HomeBuyer
  • February 16, 2022
  • Land O' Lakes, FL

Overall happy with the house. Not happy with the process or our customer care agent.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - The communities Lennar is building are beautiful, just don't

  • Anonymous
  • Verified HomeBuyer
  • February 15, 2022
  • Tampa, FL

The communities Lennar is building are beautiful, just don't expect top of the line materials such as paint, appliances and craftsmanship in EVERY community.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Should of went with Taylor Morrison

  • Anonymous
  • Verified HomeBuyer
  • February 15, 2022
  • Land O' Lakes, FL

Horrible Craftsmanship. home was rushed. 1 week after close and we've had major leaks. Worse home buying experience. Will never buy nor recommend a Lennar home again.

Lennar responded:
Hi, thank you for this review. We want to apologize for the issues you have faced, including the leaks which must have caused major inconvenience and frustration. If you ever need additional assistance or want to share detailed feedback, please send us a message at corporatecustomercare@lennar.com and we will coordinate with the appropriate team. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Great experience on fulfilling my dream of owning a home.

  • Samuel G.
  • Verified HomeBuyer
  • February 15, 2022
  • Spring Hill, FL

Great experience on fulfilling my dream of owning a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The construction manager helped in every steps even after closing.

  • Sinchan C.
  • Verified HomeBuyer
  • February 08, 2022
  • Land O' Lakes, FL

It is a good buy.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - Not the best experience for a new home buyer.

  • Lakeisha E.
  • Verified HomeBuyer
  • February 05, 2022
  • Wesley Chapel, FL

Not the best experience for a new home buyer. The quality of the workmanship and resolution of issues was poor.

Lennar responded:
Hi Lakeisha, thank you for this review. We are sorry to hear about the poor experience you have had with your new home. Our team is here to help, if there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1