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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1265 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.3 out of 5 stars in Tampa-St. Petersburg Area

1265 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.3

Quality 3

Trustworthiness 3.2

Value 3.4

Responsiveness 3.1

Lennar in Tampa-St. Petersburg Area

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Customer Reviews

Lennar - Communication was the biggest problem working with Lennar.

  • Toni T.
  • Verified HomeBuyer
  • January 12, 2022
  • Riverview, FL

Communication was the biggest problem working with Lennar. As a first-time homebuyer, my experience was ruined because of my sales rep. The title company also gave me poor service as well. I was called after 6 pm to close on my house at 8 pm because that day I wasn’t even sure If I would since I didn’t hear from anyone. So I didn’t leave the title company until 10 pm.

Lennar responded:
Hi Toni, thank you for taking time to share a review. We want to apologize for the poor communication and experienced you received regarding the buying and closing processes for your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Lennar - I’ve been waiting 2 1/2 months to get the sod in the back of

  • Randall T.
  • Verified HomeBuyer
  • October 14, 2021
  • Hudson, FL

I’ve been waiting 2 1/2 months to get the sod in the back of my house replaced. I moved in on June 26th and sod was dead when I moved in. Started notifying people on Aug 5th

Lennar responded:
Hi Randall, thank you for this review. We apologize for the delay you have experienced with getting sod installed in your new home. If you have anything that remains outstanding, please feel free to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - Disclosure about flood insurance and the rental townhomes directly

  • Carl H.
  • Verified HomeBuyer
  • June 29, 2021
  • New Port Richey, FL

Disclosure about flood insurance and the rental townhomes directly across the street from my house we were never informed about these issues. If we had known we were in a rental community we would not have bought, the agent in the model was not informative.

Lennar responded:
Hi Carl, thank you for sharing this review. We would like to apologize for the poor communication related to insurance requirements and community details for your new home. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - Poor quality workmanship.

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2020
  • Wimauma, FL

Poor quality workmanship. No pride in work very sloppy. House is not level, flooring poorly laid, poor paint job. Paint splattered all over the tile floor, poor quality concrete. No lighting in home except for bathroom and kitchen.

Lennar responded:
Thank you for sharing your feedback. We are sorry to hear about the quality issues you described. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Disappointed

  • Christina W.
  • Verified HomeBuyer
  • September 24, 2019
  • Sun City Center, FL

Our advisor was very knowledgeable but unfortunately, he had a family emergency during our home buying process from the very beginning and was told to contact 2 other Lennar reps if we had any questions. They were no help at all. Never let us know what was going on and never returned calls. This was the most crucial time as we were in the actual home buying process. When we moved in, we had quite a few issues with things around the house and to get those things fixed it was just a nightmare. For example, as we did our walk through, we noticed that the paint on the outside of the house did not ...

Lennar responded:
Hi Christina, thank you for sharing your comments about the quality of your home and the overall experience of dealing with these items. We are very sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Poor customer service

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Land O' Lakes, FL

I had a 1-2 week repair service in the bathroom. Due to systemic problems with the warranty department it took 4 months to complete. I had to file a BBB to get their attention.

Lennar responded:
Thank you for sharing your experience. We are sorry to hear about the issues you faced with the completion of repairs for you home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Lennar - Any upgrades were at top price.

  • Frank L.
  • Verified HomeBuyer
  • July 16, 2019
  • Wesley Chapel, FL

Any upgrades were at top price. And there General house is not worth it so you have to get upgrades.

Lennar responded:
Hi Frank, thank you for your comments. Please send any details to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Below average quality at a decent price

  • Dustin T.
  • Verified HomeBuyer
  • June 25, 2019
  • Riverview, FL

Don't expect your house to be built of the same quality as purchasing from single person or smaller company. You can end up with a good home as long as you're willing to go through the battle of dealing with warranty work. We had a good experience with our second sales rep and our warranty service.

Lennar responded:
Hi Dustin, thank you for sharing your experience with us. We are sorry for any difficulties you had with the initial process, and are glad to hear that things improved with the second sales rep and your warranty service. Please feel free to reach out to us at corporatecustomercare@lennar.com if you need any assistance now or in the future.

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

Terrible experience

  • Ashley D.
  • Verified HomeBuyer
  • May 01, 2025
  • Plant City, FL

Unfortunately day3 of moving in I had a leak that caused the spare room to have to have the carpet removed and the wall. It only has been a month and a half and I still have a dirty makeshift cover in my bedroom for the contractors which is ripped. I had to have multiple attempts for them to figure out the sewage issue. It wasn’t until I left a review that Bayonet the contractor they use actually did something. My next problem is my AC it’s only cooling on one side of the house. However, I had to please the insatiable underwriter when trying to purchase for then to not be able to use my ...

Lennar responded:
Good morning, Ashley, and thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. Our hope is that you’re able to enjoy your home more fully moving forward. If there are still any unresolved, warrantable concerns, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. Be sure to include a reference to this review so we can promptly involve the right team. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 5

So so

  • Denise N.
  • Verified HomeBuyer
  • October 16, 2024
  • Land O' Lakes, FL

Hit or miss as far as having issues resolved. Several items still not taken care of. Overall, not the best experience

Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the inconsistent experience in resolving your issues. If you would like to share more details or need assistance with any outstanding items, please email us at LennarNews@Lennar.com), referencing this ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Very poor quality workmanship overall.

  • Anonymous
  • Verified HomeBuyer
  • April 17, 2024
  • Zephyrhills, FL

The quality and the materials used in the whole house are not the best standards. There are gaps, and unfinished work, and the materials used are very basic quality. Even the amount of time and follow-ups it takes to get unfished works done from construction managers is also humongous. If no follow-ups, nothing we'll be done. So a lot of waste of time even after paying for the house.

Lennar responded:
Hi there, we apologize for the time it may take to complete some things. Please reach out to us if you need anything else with your new Lennar home. -:Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

John

  • John Frederick L.
  • Verified HomeBuyer
  • March 12, 2024
  • San Antonio, FL

House was not done on time. We had to move and store everything. Mortgage was the worst experience I have ever had.

Lennar responded:
Hi John, we are truly sorry that you had a negative experience with the mortgage team and the delay of your home. We are going to share your review with the division leaders to review. -Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Mrs

  • Anonymous
  • Verified HomeBuyer
  • February 13, 2024
  • Land O' Lakes, FL

Several things still need to be rectified..mortgage sold to fly by night company that screwed up my checking acct

Lennar responded:
Hi there, we appreciate your feedback on how we can do better. If there is anything else you need, please feel free to reach out to us. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Could be better!

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2023
  • Zephyrhills, FL

Disappointed! Not Lennar Standards! Average Florida quality

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

House Condition at Closing

  • Revocable Trust Agreement of the a.
  • Verified HomeBuyer
  • April 18, 2023
  • Wimauma, FL

Home was a mess.. floors were so dirty, notch for front door lock was off causing door not to lock properly, many floor tiles without mud underneath (hollow sound), lanai light covered by drywall, electrical outlet in attic missing, garage floor has deep embedded lines in concrete, 2nd lanai light not connected to truss (couldn’t hang fan), poor overall craftsmanship

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Unhappy customer..

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2023
  • Land O' Lakes, FL

The home was NOT Move-in-Ready when we did the final walk. Far too many outstanding issues that needed to be fixed and are still NOT fixed! Sloppy paint and caulking job throughout the home. Missing all bathroom fixtures...they were deleted by Lennar without informing their Customers under contract. We have NO light fixtures above the sinks! Unbelievable!! Crocket interior wall still on Warranty list to be fixed. Drywall texture on several walls are really rough and uneven. Sloppy painting and caulking throughout. Missing trim in several areas of kitchen and bath cabinets. Brick Walkway ...

Lennar responded:
Hi, thank you for taking time to write a review. We appreciate you taking the time to share your experience. Additionally, we would like to apologize for the service you have been provided and the time it has taken to address your issues. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Never again...

  • Anonymous
  • Verified HomeBuyer
  • December 27, 2022
  • Riverview, FL

This is my 2nd & last Lennar home purchase. The quality of the workmanship was beyond horrible this time around and this home cost was $90k more than the 1st one. I've lived in apartments where the attention to the builders detail way surpassed the work of Lennar & their Trades. They do not care about attention to detail. The communication at Lennar Title is also horrible. My Realtor and I had to reach out numerous times to get a closing date and time. On closing day workers were still working on my home. This overall experience was totally unacceptable. Thankfully I had a great construction ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 4

A lot of issue and they haven’t got back to me again

  • Rafael C.
  • Verified HomeBuyer
  • December 20, 2022
  • Zephyrhills, FL

Well, the first week of living in the house, a lot of nails on the rug that my wife got cut on her feet. Another issue is where you put the towels broke off and most of them are loose. I try contact the person in charge of the warranty, but never got back to me. I’m missing a screen on my second floor. They never got back to me again about it there’s a lot of minor issue, but no one has got back to me

Lennar responded:
Hi Rafael, thank you for sharing this review. We are disappointed to hear about the lack of communication and follow up you have received regarding the outstanding items for your new home. Please send our team a note at lennarcares@lennar.com, with any details you can provide and we will follow up with the appropriate team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

What should have been avery happy experience has been a frustrating and disappointing time! I'm very disappointed in Lennar and would struggle to recommend this builder! It's obvious they rushed to get our home completed and we are dealing with multiple.

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2022
  • San Antonio, FL

I would not recommend this home buying experience! Workmanship is not good and many things have to be resolved after moving into the new home. Stressful and disappointing situation! It's obvious Lennar is putting up homes as fast as possible and not caring about the finished product. I think after all things are resolved, we are hoping to love our new home. I just wish we didn't have to go through this process. The initial walk through should be a better experience as well as the day of closing. There are ways to make this experience better.

Lennar responded:
Hi and thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Not so great

  • Kelly S.
  • Verified HomeBuyer
  • October 31, 2022
  • San Antonio, FL

Lack of workmanship is overwhelming. My laundry room ceiling is unfinished because they installed the AC unit before finishing the ceiling. Now I’m being told they can no longer do anything about it. Some of the numerous items on the punch list were not completed before closing and now I’m expected to oversee the completion. All that was needed was a Certificate of Completion to make us close. Our unit was in no way ready at closing and feel that Lennar took advantage of the situation.

Lennar responded:
Hello Kelly and thank you for sharing your experience. We are sorry for any missing or incomplete finishes you have had to work with. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Rushed delivery Poot attention to detail

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2022
  • Wesley Chapel, FL

The home I got was absolutely not ready even 4 days before the closing date, and even after closing there were a bunch of details to iron out, garage door wouldn’t open, poor paint job, huge stains on the floor. Lack of coordination since at no point was I given a key or code to enter my home, and was never told where to get the mail keys

Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 4

Responsiveness 2

Could have been better

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2022
  • New Port Richey, FL

Would not recommend Lennar unless no other options. Too big business and corporate pushiness.

Lennar responded:
Hello, we appreciate your feedback and are sorry it seems you did not have a good home-building experience. Please send a message to us at corporatecustomercare@lennar.com with your address, and details of your concerns so we can review them for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 4

Still angry with the delays

  • Michele K.
  • Verified HomeBuyer
  • August 16, 2022
  • Lutz, FL

My interest in Mar 2022 was at 3.75 but because of the three month delay (delayed twice Mar and again May) my interest rate went up to 5.75. Yep still angry

Lennar responded:
Hi Michele, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

Lennar - Don't like the experience in the warranty agents.

  • Yanji X.
  • Verified HomeBuyer
  • July 05, 2022
  • New Port Richey, FL

Don't like the experience in the warranty agents. They are not responsive.

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Lennar - Our sales representative and construction manager were very nice

  • Mark G.
  • Verified HomeBuyer
  • March 22, 2022
  • Land O' Lakes, FL

Our sales representative and construction manager were very nice however you could tell there was too much on their plate. I constantly had to call to get updates. There was very little proactive updates sent to me. Quality of craftsmanship is embarrassing. Our new house orientation was a joke. We took 3 hours marking mistakes instead of going through how to manage our house.

Lennar responded:
Hi Mark, thank you for the review. We are sorry to hear about the poor communication and lack of quality you have been faced with in your new home. If there are any items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1