Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1344 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 3.4 out of 5 stars in Tampa-St. Petersburg Area
1344 Reviews in Tampa-St. Petersburg Area
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Loan approval staff
- Kempy S.
- Verified HomeBuyer
- November 11, 2025
- Land O' Lakes, FL
Very frustrating with the process and arduous data requirements. Although the staff was helpful they seem to be hindered by rules that are arbitrary and rigid. In the past 15 years we have purchased several properties and with a credit ratings above 850 we had to do the preponderance of work where in other loan companies we do very little of that.
Lennar responded:
Thank you Kempy, for your honest feedback. We are sorry to hear that your Homebuying experience did not meet your expectations. We hope that moving forward, we can earn back your trust as a Homeowner. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
New Home
- Crystal G.
- Verified HomeBuyer
- July 24, 2025
- Plant City, FL
Long lengthy super stressful process would not recommend
Lennar responded:
Good afternoon Crystal, Thank you for taking the time to share your experience with us. We’re sorry to hear that your process was stressful. We hope that moving forward, we can regain your trust as a ...
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
My lennar home buying experience
- Matthew C.
- Verified HomeBuyer
- April 15, 2025
- Brooksville, FL
I found it extremely frustrating that the walk thru time is dictated by lennar and not the buyer. I asked them to send me a calendar invite and was told " we don't do that". My experience with david weeklyvwas amazing and they worked with the buyer. Lennar has a very military like feel to the home buying experience. I wanted a different front door and was told no, I wanted different colored cabinets and was told no. " we at lennar don't do that" is what I was told. In my humble opinion Lennar is a turn and burn company in regards to their buyers. Lennar just cares about the sale. However my ...
Lennar responded:
Good afternoon Matthew and thank you for sharing your recent homebuying experience with us. We're sorry to hear that the home options did not meet your expectations, but we truly appreciate your kind words about your Customer Care Representative, Josh. It’s great to know he exceeded your ...
Total Score 2
Quality 1
Trustworthiness 3
Value 4
Responsiveness 5
Lack of compassion and communication
- Deborah B.
- Verified HomeBuyer
- April 15, 2025
- San Antonio, FL
Very confusing, offers of help were hollow
Lennar responded:
Good afternoon, Deborah, and thank you for sharing your feedback. We’re committed to continuously improving our processes to provide a better homeowner experience. If you would like to share details or there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 4
Trustworthiness 3
Value 5
Responsiveness 3
House is nice but the home buying process was a nightmare
- Ebony W.
- Verified HomeBuyer
- December 26, 2024
- San Antonio, FL
The house itself is nice and a good value for the money. The process of buying the house from the mortgage lender all the way through the celebration and acceptance had MUCH to be desired. Issues riddled throughout the entire process. Warranty claims had to be reopened because they were incorrectly denied. Several issues were found during the celebration walk and none of which were addressed before the home acceptance. The only person that kept their word through the entire process was the sales agent, Dennis. Even when I told him of some of the issues that I was having he jumped right in to ...
Lennar responded:
Good afternoon Ebony. Thank you for sharing your homebuying experience with us. We sincerely apologize for the issues you experienced. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 5
Responsiveness 3
Very confusing purchase
- Allen S.
- Verified HomeBuyer
- October 23, 2024
- Wimauma, FL
The road noise from w.lake bld. Should have been disclosed. This is a heavily traveled drag strip.the plastic fence does nothing for roads noise. I wouldn’t recommend anyone to purchase here. Also wasn’t disclosed that we don’t own the club house.
Lennar responded:
Thank you for sharing your feedback with us, Allen. We sincerely apologize for the inconvenience and frustration you have experienced due to the road noise.
If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Value 1
Responsiveness 4
Not happy working with Lennar
- Perla H.
- Verified HomeBuyer
- October 17, 2024
- Wimauma, FL
Not happy my experience with Lennar Tittle I do not recommend to buy with Lennar bc his Tittle company had a bad practices. More than one moth waiting for my money to pay my cards. Still any clue how to pay HOA fees. Any information how to do many things,
Lennar responded:
Thank you for sharing your feedback, Perla. We sincerely apologize for the negative experience you have had with Lennar Title and the delays you have faced. We understand how frustrating it can be to wait for your funds and to lack information on paying HOA fees and other important ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Overall Experience
- John J.
- Verified HomeBuyer
- September 24, 2024
- Land O' Lakes, FL
Closing on the house was a stressful situation in itself. I've had several issues inside and outside of my house to include quality of craftsmanship and quality of material. My door frame has been split since before moving in but I could not see due to the builder painting over the split in the frame until recently due to opening/closing the door on a regular basis and the paint wearing off. The drainage in the yard has been an ongoing since I moved in.
Lennar responded:
Thank you John, for sharing your feedback. We are truly sorry to hear about the stressful experience you had during the closing of your house and the issues you have encountered since moving in. If you would like us to help follow up on your concerns, please reach out to us by sending an email to LennarNews@Lennar.com referencing this review and detailing your preferred way to contact you. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
What a stressfull experience!
- Anonymous
- Verified HomeBuyer
- November 01, 2023
- Riverview, FL
My bad experience was with Lennar Mortgage. With proof of employment, excellent credit and a generous down payment, they were not able to past the fact that my employer would not provide proof of remote employment. It was so frustrating that I paid cash for the house just not to have to deal with them. As far as the workmanship - overall, the house is fine but there are a list of issues where they just got lazy and did not check their own work.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Average low end home builder
- David F.
- Verified HomeBuyer
- August 28, 2023
- San Antonio, FL
If you are looking for a low-quality new home built by low skilled trades people Lennar is an option. Quality is below average, you are pushed to close regardless of the condition of the property.
Lennar responded:
Good morning David, thank you for your review. We understand that you were not happy with your recent experience. If there are still any unresolved issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 3
Not smooth
- Rahul L.
- Verified HomeBuyer
- November 22, 2022
- Wesley Chapel, FL
It was hassle for to close my house plus finishing wasnt done properly. Last moment my closing docs was messed up and i opened tickets to fix issues.
Lennar responded:
Hi Rahul, thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 4
Value 4
Responsiveness 4
Lennar - Too much hidden information that you must frantically discover
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Wimauma, FL
Too much hidden information that you must frantically discover with no help. Attempts at contacting help always fail with no assistance. Most assistance comes from neighbors.
Total Score 2
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
They concentrated too much on mass production and just getting to closing!
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Wimauma, FL
They do not check houses, appliances, smart devices, etc. enough before closing. They think it is best to just wait for the buyer to complain after closing, and then they try to be “customer friendly” but they are usually too busy to take care of the many problems that should have been taken care of before closing, Most appliances our of the lower value.
Lennar responded:
Hi, thank you for sharing your review. We want to apologize for the frustrations and inconveniences caused by the state of your new home upon closing. If there are any outstanding items that require attention at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Lennar - We had lots of issues…during framing we saw missing walls and
- Matthew C.
- Verified HomeBuyer
- January 06, 2022
- New Port Richey, FL
We had lots of issues…during framing we saw missing walls and closets. Holes made in the subfloor as well. After move in, it’s been a constant battle of fixing roof leaks, plumbing leaks, and workmanship issues. We wish we never bought this house.
Lennar responded:
Hi Matthew, thank you for taking time to share your experience with us. We would like to sincerely apologize for the numerous items that have needed to be addressed with your new home. If there are any issues outstanding or additional feedback you would like to provide, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 5
not completely satisfied
- Walter L.
- Verified HomeBuyer
- June 03, 2020
- Wimauma, FL
I have emailed 5 or 6 times about our garage door. It makes alot of noises(snapping,groaning,clunking) plus if the button isn't held down it stops sometimes
Lennar responded:
Hi Walter, thank you for taking time to leave a review and reach out. We apologize for the communication issues you detailed. Please send us a note at corporatecustomercare@lennar.com with any additional information you could provide, so we can review and follow-up for you. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 4
Value 4
Responsiveness 1
Meh
- Troy L.
- Verified HomeBuyer
- April 03, 2020
- Land O' Lakes, FL
Really wish they would've taken there time more. You can really tell the house was rushed with quality of workmanship. I would've liked to move into a new house and not a 90% complete house. The first month was nothing but people coming fixing holes, texturing walls, painting, stucco repair, washing machine flooding, two windows not opening, damaged cabinets, missing/damaged molding, etc. It was quite irritating having tradesman in our house fixing things on a house that wasn't finished. Unfortunately with my kids starting their new school 3 days after the scheduled closing we had no ...
Lennar responded:
Hi Troy, thank you for taking the time to share your comments and experience with us. I'm sorry to hear about the issues you described. I would like to hear more about your experience and have our management team review. Please send us an email to corporatecustomercare@lennar.com with details of your concerns, your contact information and home address.
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
Disappointed in the level of service
- Milton S.
- Verified HomeBuyer
- November 28, 2019
- Wesley Chapel, FL
I am a repeat customer with Lennar and this experience was not at all like my first one. So many things were wrong with the house and we purchased in May. I was built too fast and no one paid attention to details. I would not recommend Lennar to anyone
Total Score 2
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
Overall experience lower than average
- Erik M.
- Verified HomeBuyer
- March 25, 2026
- Wimauma, FL
1. Purchasing process. We agreed to a price and began the process the next day they backed out and said oh well the price went up 30,000 sorry. This was after the agreement. A few weeks go by and they keep contacting me trying to get me to pay the higher price eventually after the market slowed they came back down to the original price but told me i had to close before end of day (it was 5pm we were up until midnight) 2. During the inspection dates were not communicated and the home was not ready for walkthrough, 3. During the inspection numerous thing were noted. AC return unit ...
Lennar responded:
Good morning Erik, Thank you for taking the time to share your experience. We’re sorry to hear that the quality of your home has not met your expectations. We appreciate your feedback, as it helps us continue to evaluate and improve our processes. Our team remains available to support you as you settle into your home and community. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Knowing the zhzozA
- Anonymous
- Verified HomeBuyer
- July 15, 2025
- San Antonio, FL
I feel zlennar needs to help out of town buyers understand their house. And to understand the zhOA.
Lennar responded:
Thank you for taking the time to share your feedback with ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Unreliable seller and poor customer service
- Ameela B.
- Verified HomeBuyer
- June 03, 2025
- Wimauma, FL
Entire purchase experience was miserable.
Lennar responded:
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. If there are outstanding concerns you'd like us to review, please reach out to us at CorporateCustomerCare@Lennar.com and reference this review. We'd appreciate the chance to make things better and rebuild your confidence in us.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Terrible experience
- Ashley D.
- Verified HomeBuyer
- May 01, 2025
- Plant City, FL
Unfortunately day3 of moving in I had a leak that caused the spare room to have to have the carpet removed and the wall. It only has been a month and a half and I still have a dirty makeshift cover in my bedroom for the contractors which is ripped. I had to have multiple attempts for them to figure out the sewage issue. It wasn’t until I left a review that Bayonet the contractor they use actually did something. My next problem is my AC it’s only cooling on one side of the house. However, I had to please the insatiable underwriter when trying to purchase for then to not be able to use my ...
Lennar responded:
Good morning, Ashley, and thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. Our hope is that you’re able to enjoy your home more fully moving forward. If there are still any unresolved, warrantable concerns, please don’t hesitate to contact us at CorporateCustomerCare@Lennar.com. Be sure to include a reference to this review so we can promptly involve the right team. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 5
Nothing to be honest
- Robert L.
- Verified HomeBuyer
- March 12, 2025
- Riverview, FL
Poor communication during home buying and than nothing after. But in a claim because piping is backwards and nit up to code, so instead of fixing the issue correctly. Lennar wants to take a short cut which will affect my whole hot water throu out my house.
Lennar responded:
Good morning ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Call me if you really want to know. Most certainly the worst buying experience I've ever had. HORRIBLE customer service. & response times.
- Angela P.
- Verified HomeBuyer
- December 16, 2024
- San Antonio, FL
Call me if you really want to know. Most certainly the worst buying experience I've ever had. HORRIBLE customer service. & response times.
Lennar responded:
Good morning Angela, Thank you for taking the time to share your feedback with us. We are sorry to hear your homebuying experience was less than satisfactory. Please share your details in an email to CorporateCustomerCare@Lennar.com referencing this review so we can escalate your concern and share it with the appropriate team for follow-up. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Mixed review
- Gregory B.
- Verified HomeBuyer
- December 16, 2024
- Land O' Lakes, FL
The start of the process was great, the sales team and mortgage group did an outstanding job (great communication, attentive to questions and concerns and just a pleasure to deal with). The walkthroughs were ok, a bit rushed and even items pointed out prior to the walkthrough weren’t all corrected (some weren’t corrected after the first walkthrough, and were rushed to correct just prior to closing), because of this several items were missed. The warranty group, although they are polite, they did not address the issue we were having and even closed the warranty ticket after an escalation ...
Lennar responded:
Good morning, Gregory,
Thank you for taking the time to share your feedback with us. We appreciate your kind words about the sales team and mortgage group. We’re sorry for the difficulties you’ve experienced with communication from the warranty team. If there are any outstanding warrantable issues that have not been addressed, please send us the details via email to LennarNews@Lennar.com referencing this review so we can help you follow up on them. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Very bad experience
- Anonymous
- Verified HomeBuyer
- November 07, 2024
- Tampa, FL
I had a very bad experience , the sales agent doesn't responsive and they cut down the price drasticallly next day i signed the contract, and i requested to give me some upgrades or adjust to compensate to that but they are very rude, and the loan clearance asked certian documents which took little while to get and they scared us if you dont close the home on the day you will be fined $300 per day . I dont recommend to any of my frienda
Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for your inconvenience and frustration during your home-buying ...
Total Score 2
Quality 3
Trustworthiness 3
Value 1
Responsiveness 3
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