Lennar Reviews in Tampa St. Petersburg, FL

Aaron was phenomenal and has done all that he can to try and make the best of an unpleasant experience; he has truly been the only Lennar representative who values customer service and should be moved into a position of higher responsibility. The remainder of our experience has been wrought with nothing but frustration with Lennar blaming trade partners, the market, etc. I would never recommend a Lennar home and we have purchased two in here last year with a similar experience.

Where do I start... We purchased a new home by Lennar while it was still under construction and there's been countless issues. They are non-negotiable on closing dates. We were out of the country on their proposed closing date and they did not care and did nothing to help us out to get the closing date moved by a few days. We have only been in our house for a month and a half and have had to put in multiple work orders for loose floor tiles, a tub being clogged from construction materials, our closet shelving literally falling off of the wall, etc. They work with companies that don't show up on their scheduled days and that will not work around the homeowners schedule AT ALL for warranty repairs, causing us to have to take time off of work as if it is our fault that our brand new house is falling apart. Time will tell how the house ultimately ages, but this many problems so soon tells me we are in for an expensive future. I will definitely not ever even consider another Lennar home in the future. ... More

They slap up homes so quickly that the workmanship is that of a high school kid in a building and trades class. The appliances appear to be all scratch and dent. The warranty repairs take forever and promises are made and not followed up on. Overall, I would not recommend Lennar to anyone. I thought Pulte was bad!

The experience is real bad,first the sales person woman was rude ,after complaining to her supervisor it became good. The loan officer lady Rachel Davies is real pain and very rude. After closing the house we observed multiple issues.including door and cabinet needs to be replaced and it is almost 45 days still the doors and cabinets not replaced. Over all it is a very bad experience with Lennar.

So many issues they don’t want to fix! Beware and hire home inspector before signing at closing

1. Even though we reported these issues during pre-drywall inspection, none of those were fixed 2. Forced us in a threatened way to close the house even without fixing the reported issues. 3. I fell and tripped in the room because of pulled out carpet, frames and closet doors left in the room without any safety concerns. 4. Multiple meetings and multiple people come in and go to look at the issues. This affected my work and personal life significantly in a negative way. It is unacceptable and negligent on their part to let us suffer this long.

When we did the inspection few days before closing, the irrigation system broke. So Lennar turned it off. This killed our lawn because no water for the grass. Lennar promised us that they will take care of the lawn and irrigation system. What they did was let the irrigation water the grass everyday and the running time was very long. The front and back yard turned to paddle, wasted a lot water. The water bill for the first month was more than 600 with no one live in the house. And the house was very dirty, some construction waste left inside the garage. We have to hire the cleaner to clean the house before move in. We send email to Lennar and don’t get any response. ... More

My house was dirty when we moved in. The paint look like a child had painted the ininsideCabinets in my bathroom have glue all over them glue on the main bathroom floor. The light fixture in the main bathroom is falling down and no one seems to care. I can't walk on either side of my yard because there is a really bad slope

Lennar is a poor builder that is full of excuses. They contract with cheap trades who do not respect that this is someone’s home nor do they care about their workmanship. Many of the trades have cut corners and did shotty work, including crooked doors, ceilings, and general crappy cover ups. Lennar should be ashamed of themselves.

The overall workmanship was poor, final product was rushed with many gaps from broken cabinets, sloppy paint job. Insurance premium through HIPPO (subsidiary of Lennar) was not paid forcing lapse in homeowner's policy and issuance of multiple dunning notices.

The material is very cheap, the work was done quickly and is falling apart. They take so long to fix the stuff they have messed up on. I would pay abit more next time and get a better builder.

While the house was completed, due to the rush the house has so many issues. The lack of response from Lennar is insane. I have people showing up with no prior warning, its been over a month and problems just keep arising. We pointed out things during final inspection in Dec that still are not repaired. My cabinets need repair and they want to come in 6 months to repair them? My breakers were tripping, down the towel holder falling and need to be repaired twice. The paint job looks like my teenager did it. The list just keeps going.

Horrible Craftsmanship. home was rushed. 1 week after close and we've had major leaks. Worse home buying experience. Will never buy nor recommend a Lennar home again.

Not the best experience for a new home buyer. The quality of the workmanship and resolution of issues was poor.

I would recommend that new home buyers visit these homes while under construction to view their lack of quality.

I purchased a Lennar home, and understood that their would be issues with materials due to Covid-19. However, I was highly disappointed with the work and response to fix their mistakes. I still have a hole in the master bath, unfixed electrical, a broken front door, parts were stolen for other job sites, and more. Lennar’s motto is Quality homes built for you, which is a complete lie. I’ve had staff tell me well it’s a Lennar home, this is what you are buying. It’s pitiful to go and spend money on a residence and hearing that they don’t care about their work. I’ve had staff openly discuss poor performance with their contractors that “do not do a good job”. A unfinished house that you are forced to close on. With the Quality Director saying they wouldn’t move into the house because it’s not ready, with them proceeding to say, if you don’t close you will default and be forced to pay fines. Lennar is only about meeting quotas, rushing jobs, taking money, and not caring about their customers. Most of the employees would disagree face to face, but the fact is you are just a number and once you close their level of “care” is zero. ... More

Everyone blames someone else, no one takes responsibility. They try to do the minimum and talk over you until you become so frustrated you either give up or walk away. The construction manager had no clue what was going on in our house. The paint was horrible inside and out, the grout had holes, the cabinets were rubbing and needed adjustment. The front door was crooked and the paint job was horrible. The garage door had no handle. All of our neighbors had similar issues. These are peoples homes...take pride in your work.

After sales service is very poor, they do not respond to service requests. I have an open ticket from since December 2021 and no one has attempted to resolve it. Once they have your money, good luck to you, if you have warranty issues,

As soon as I moved in, a huge leak occurred in the master bedroom shower that caused a lot of damage and the response from Lennar customer service was horrific! The workmanship is terrible it looks like they just cut as many corners as they could. The paint job is horrible, it looks like they did one coat of paint and didn’t do it well you can see white spots everywhere. All of the toilet paper holders and towel holders are loose it looks like they drilled holes bigger than the anchors and just left it like that! The houses are so tight next to each other you can’t even get in and out of your house without almost hitting your neighbors cars. I am extremely disappointed with this builder! ... More

Things were rushed and as results details missed. A new home should be almost flawless.

Only good experience with Lennar was our salesman. Quality and responsive to issues is a nightmare!

Since moving into my second Lennar home, I have lost all confidence in your workmanship and follow-up to building deficiencies. It took about six weeks to finally get a dishwasher that worked after being given a model that was no longer even sold by GE and they couldn’t find a replacement part; I’ve had multiple doors actually falling off because the screws used are too small (I’m afraid to let my 8 year old near them in fear of them falling on her head!) and these are still unrepaired (4 months and still waiting). The one bright light has been your head maintenance person, who has gone well beyond her responsibilities to correct the many defects. There are many more things I could report, but I have lost faith in your ability to follow-up on things. ... More

Cheap stuff were used , like the paint very bad. The grout already cracked in the bath tub. Other stuff. To get things fixed Is horrible.

We found a lot of mistakes and after being in the home for a few months we still see things that were not fixed but at this point, we are told that is cosmetic. We still have a big hole in our back yard which I've almost fallen a few times. Just received a letter in the mail that my CCD cost is going up and my monthly mortgage also went up. We still have no pool or playground as promised when we moved in but we have about 75 more new homes. Almost forgot to mention it took about two months for us to get a mail box and had to go to the post office every other day if we could make it before they closed. To sum it up at the price we paid for our home, we should not have so many issues. ... More

The communication between staff was horrible. For example my husband and I would talk to someone in the loan department and would expect that message to be delivered to the each person on our mortgage case, but instead we would have to explain our self again and again for the same matter. We also had short notice when it came to gathering information to be sent over, and was then told certain things would be accepted but came to find out later in the home-buying process it’s not accepted. The communication was so bad that on the day of closing we didn’t have a time to close. We were waiting on a call from anyone at this point to tell us when to close, but we ended up having to reach out to them, only to have our time canceled at the last sec while moving our stuff into the uhaul trucks. The inspection that we had sucked, only because of the person demonstrating, Elaine. She did not allow my husband to check the plug-ins, which I think is a big deal since we are making a large purchase. Next bad experience was our loan officer I assume was fired and we had a replacement which made it even worst with the communication, because leading up until, it’s like we had to start all over again with our information gathering, nothing was passed on. We would have questions like anyone else in this strenuous process, but when we would call no one would answer and subsequently we would leave voicemails, only to hear back from them a week or 2 later. ... More