Lennar Reviews in Tampa St. Petersburg, FL

Throughout the whole process, they were threats of taking the house. They were just extortion of making us pay more money just because they felt like it forcing us to use their lender even though their lender would never respond to me sometimes at all or I will take four or five days. The sales rep was very short and disrespectful. All around a horrible customer service. They acted as if we did not matter and if something didn’t work out, they could just sell it to somebody else. They didn’t want to help us work through any issues. I just wanted to try to take the house from us.

The only “positive” thing about this experience was that our home was done on time as promised by Lennar however there were A LOT of imperfections once we actually got in the house. Also not to mention that the home being done on time is the bare minimum from their end. We had our walk through scheduled the week before closing like it’s always done with any new construction. During our walkthrough we marked everything that needed to be corrected and very clearly communicated this with the construction manager. When we returned a week later for closing NOTHING had been done. There were a lot of paint touch ups that needed to be done, faucets to be fixed, towel holder was put at the wrong spot in the master bathroom, grout in bathrooms was discolored, tiles were dirty and stained, front door would not close right, elements missing from the house, paint was on the carpet in almost every room, backyard was not leveled before putting down the grass, and the list goes on with many many other big imperfections. On top of all of that there were no cleaners sent to clean the house before it being handed over to us. The house was dirty in every aspect. The day of closing we also expressed how the towel holders and paper towel holder they put in the bathroom are so outdated and looked horrible but instead of at least removing them for us and doing the drywall repair we were told by the construction manager that “his hands are tied”. We were told that the model homes we saw had the same ones , but it makes no sense to me how they took the initiative to put different different type of counters in the kitchen compared to the model home (flat instead of a breakfast bar) but could not put something more modern as the towel and toilet paper holders in the bathrooms. It is hypocritical that the house we got was different in some ways compared to the model home but only where it was convenient for them to be different without even notifying us of the differences. It would’ve been the least they could do for us after arriving there the day of closing with nothing being done. We spend the next month having numerous different workers come in the house fixing what should’ve already been fixed. The construction manager kept open communication with us and made sure most of the things got done, however, again, that is the bare minimum. Also would like to note that later we found out that the construction manager that was in charge of our home was on leave during the building process due to personal reasons which we completely understand, but I can confidently say we were MORE than patient and did not receive the above and beyond service we should’ve received to make up for this horrible experience. We are fist time homebuyers and we had the most awful experience with Lennar and with the entire home buying process as a whole. We will definitely never consider Lennar for our next home, or recommend Lennar to anyone. ... More

Cheaper than other builder you get a lot of appliances at no cost but then he cannot change other things

Substantial unreimbursed costs associated with multiple closing commitment delays. Terrible painting and painting followup.

The walk-through was a disaster. The Lennar walk-through rep was only interested in hurrying up the process because he has 3 other walk throughs. He was disrespectful of my time. He only placed the blue tapes on select items I pinpointed. When I asked about the toilet upstairs, he said - we will let the warranty take care of it. That was inappropriate. We just did the walk through and we expect the builder and its staff to rectify the problem.

Overall was a pretty poor experience. Glad it's over and will never go through Lennar again. All of our neighbors have reported having dealt with very similar or worse issues. Most, if not all of our neighbors have had to have additional work done to their houses after move in. Everything is just halfway done. No real effort is put into any part of these homes. Our loan officer was definitely the worst part. Definitely a shady operation going on. If you can, go through a different lender for sure.

Warranty service rep lied to me and sales agent was not good.

Too many to list

I guess if you are paying cash this would not pertain to you. But if your mortgaging good luck, waited 6 months for an official approval, which someone told me sure your approved why would we do all this work for nothing. ok so I kept sending accounts and we went to a week before closing. I had pods coming cars transported and new furniture delivered scheduled. 7 days before closing date and official down payment I was told we can't approve loan because we cant use your income from Jan- June. well if it wasn't for some great sales people that got me hooked up with another mortgage company, I might of been very upset, but got approved in 7 days and had closing the date Lanner was giving me. Don't waste your time using Lanner Mortgage , this happens to many people I hear. Tell them to keep their 12k off closing. ... More

Our salesperson didn’t know what was going on, i had a different person for every step which was annoying, I want one person to deal with through out the process! Terrible company and miss managed badly. Thank goodness i had my own realtor to help deal with all the different people at Lennar. I’ll never buy another Lennar home. Oh nothing is square in the house, I’m having other work done and there having to make adjustments to install things because nothing is square. Cheap track built home

I am writing to express my dissatisfaction with the recent experience I had in purchasing a new construction home from your company. While the initial interactions with the lender were smooth and professional, several critical issues arose during the process that have left me quite frustrated. Firstly, the inspection process and the service provided before closing were subpar. Numerous issues with the house were identified, and the quality of the repairs made before the closing was disappointing. Despite assurances of high standards, the final work fell short of expectations. Furthermore, communication throughout this process was lacking. As of today, I still do not have the keys to my new home, which was supposed to be handed over on July 31st. This delay has been exacerbated by poor-quality service and unfulfilled promises of remediation for the inconveniences experienced. In contrast to my previous home purchase last year with a different builder, where service and quality were exemplary, this experience has been notably distressing. I had hoped for a seamless transition into my new home, but instead, I have encountered significant challenges and delays. I urge you to address these concerns promptly and provide a resolution. Specifically, I request an update on the status of my home and keys, as well as a plan to rectify the outstanding issues with the property. ... More

We closed the home a couple of months ago. The house was not ready to be closed due to several issues found during the final walkthrough. But we closed as they promised to fix all items on the same day. But they did not fix all issues. I had a terrible experience working with a few folks. After I moved into the house, I found several issues and reported them to Lennar’s warranty department, and waiting for their response. I went back to my apartment in NJ as no internet is available, and I needed to work from home. I fixed several issues associated with the washer. The dishwasher doesn’t work correctly. No power connection to the internet panels. No grounding rod is installed. Poor painting. Overall I had a very bad experience working with Lennar. Hopefully, they will learn one day how to treat customers with respect and gratitude. ... More

Lennar homes tried to sell us the home which was 80% complete. They force is to close threatening to take away the deposit money. We had a 80 items on the to do list at the time of walk-through end since we have closed two months ago, I have had no luck in getting any of those items taken care

The expected construction time was way off time (almost 4 months earlier). I had to pay over $4,500 as penalty to my previous renters/realtor. I rented based on initial estimate giving by Lennar. I felt I was rushed to close the house. Even when I asked, I never was invited to see house while constructed (most of my neighbors where able to see and experience along their hose construction). I was only given pictures of the process. Houses in the neighborhood were received with welcome balloons, congratulation signs as well as a welcome gift which I never received. Now I been living here for a month or so, absolutely love it but my sidewalk is constantly flooded with dirt, sand and water making it very frustrating because it seems that all the neighbors water gets stuck in front of my house. It is very annoyed when you want to enjoy your front house with small children's and a dog. I am very concern about them playing safety as well as all the bugs population growing drastically in that area. The house sidewalks is and looks dirty an uninviting. This is my first and forever home and I am very disappointed on my experience. ... More

We had a leak in the plumbing in the slab of the guest bath and foyer the first week we moved in. Two months later, I am still waiting to have my guest bath put back together and the punch list of issues and missing items taken care of.

We bought this house for a family member. There were so many issues with it at the walk through we were told by their foreman Jake that it could take weeks to get it finished. I explained to Jake, Ray, the salesman and the person at the walk through that since we lived out of town we would require 72 hours notice to plan a trip back to do the final walk through before closing. The closing was scheduled for less than a week away. They all said ok, we understand. Fast forward a few days and we are told that even if they don't get anything done inside the house we would be closing on the specified day and they would just address the issues under warranty. I was not happy with that option but I was told that I would be held in default of the contract and lose my $50k+deposit even though they weren't done, if we didnt close when they wanted. The upstairs closet door actually opens into another door and uses the other door frame is its door stop. Terrible design there and the same for the office door downstairs Jake, the construction foreman is extremely rude. Horrible people, horrible company. So sorry to have met them. ... More

I would not recommend putting anyone through the experience we had! Stay away from Lennar, and even further away from Lennar Finance!

The only thing good about our experience with Lennar was the sales rep. She was very nice and extremely responsive and helpful. Once we closed on the house, Lennar seemed to not care at all. They got their money and they wiped their hands of us. There have been so many issues already. We've been in the home only 4 months and have had to make a claim with warranty over 10+ times. There seems to have been absolutely no oversight on the build and it shows.

The whole Lennar experienced was a disgrace. Lennar did not communicate well with other Lennar employees which made my experience a bad one. From purchasing, workmanship, and responsiveness have greatly made me put this business at the bottom of my list, due to the fact they don't care about their customers, nor timelines to get things done. Highly do not recommend anyone ever buying from this company cause they are really just out to get your momey.

We are two months in from when we closed and I still haven’t even received a call back from our loan officer with answers to questions I had from when we moved on! I can say the only decent experience and people were Ana and Sharon who also tried to help. Project managers were rude and things did not get done when they said they would, the financing department never returned calls and when they did they were dismissive and made you feel like you were a bother. There was no follow up or follow through, to the point I almost lost my home insurance because they had not received the payment made at closing and even that took a long time of me being the one coordinating things and following up because Lennar apparently couldn’t be bothered. I would never recommend this company and I will make sure if I ever have to buy a property it will not be with Lennar. ... More

Sales person difficult to get in touch with. Did not return calls. Warranty issues were identified as being completed but were not. I took possession of the home and there was paint everywhere-both inside on the tile and outside on the pavers. The counters were scratched AFTER I did the walkthrough. When asking questions or for help I at times just got no answer. Also, expected the same home as the model but many things were not included. There was no discussion or information about this. Too bad for you is the attitude. I would go elsewhere.

From Agent in the Palm River neighborhood that told us so many things that weren't true or factual in anyway ( Like the Ring Camera that we specifically asked about multi times). She never communicated throughout the process. The price of the home changed multi times. The walk through had a considerably more bluetape markup and issues then any standard. the final closing a week later more than half of the stuff was not fixed or addressed and has carried on for weeks to them properly addressed and have not been able to fully move in the home almost two months later for lack of issues being addressed like the marks on the tile flooring. the place was never really clean at all on move in day. I had to spend hundreds of dollars in cleaning supplies and tools to do it myself. ... More

I love the idea of electronic signatures but I was constantly hunting people down to ask what's changed on documents I've already signed to the point where it was just an inconvenience. I spent hours reconciling before and after documents. I was also told certain things won't be changed, I belive it was the estimate document, because they are fluid. I'm sorry but I won't sign anything if it's not correct. Horrible experience!

Painter sloppy, Tile floors marked up, dishwasher was not installed correctly… gaps in sliding doors big enough for mice to get through… I see the A/C repair guy at one house or another every day on my street.

My loan processor Robin was trash. She asked for documents repeatedly after I would submit them to her and to the portal every 2 weeks. Don't believe anything the sales guy says especially when I comes to warranty, tiles popping up are not part of the warranty even though he said Lennar wants the homeowner to wait one year to see the issue once it settles. Home warranty is one year. Warranty reps are tough guys.....through text messages. Will never buy or recommend Lennar.