Lennar Reviews in Tampa St. Petersburg, FL

Let's start with Lennar Lender - Regina Stacy was the one who provided her services and she locked our rate when we didn't ask her; she also mentioned that we could change it free of charge later, which wasn't true - she did nothing to help us lower the rate. This was the main the most negative experience that required a lot of stress and attention. Overall build quality is ok but could be better. For some reason Lennar chose white paint for the interior - I would like to know this person and let them how they are not away of the trends and practicality of using white paint inside the house. The second floor should also be built with blocks, not with wood. ... More

This home was overrated, over priced and structurally changed from the model home. Therefore it is not worth mentioning how bad this experience has been. Quality and workmanship is livable and ok with final product, but not good or great. Many items need to be fixed or adjusted. I am concerned how it will be after one full year. This is not the normal quality standard in prior build purchases from Lennar. Unfortunately I will not recommend Lennar nor buy Lennar in the future.

The build of the house is amazing. The construction manager and employees are awesome. The realtor we were in contact with from Lennar was so helpful. Our lender with Lennar was awful. Communication didn’t exist with her. Would no recommend using Lennar lender to anyone.

We went with Lennar because we got more bang for our buck. However, it came with a price. Read below. The sales guy was our first interaction with Lennar. He was very condescending and not very responsive most times. He always seized the opportunity to say something condescending. Often times when he felt that he was repeating himself he would say "I said" or "like I said" or "I already told." He rubbed me the wrong way the entire time. Once we went under contract I don't think we heard from him. The experience with Lennar and especially that guy was very transactional. Underwriting was a disaster. It was the single most stressful situation I have ever encountered. The lady who was assisting the underwriter was not doing her job. She would wait until the last minute to request documents from me. I would always get them back same day. Needless to say, she caused our closing date to be pushed out. I had all of my paperwork together and ducks in a row before I started the homebuying process, but the way that underwriting went, you would have thought I was an offender who could not be in so many feet of a school or something. My loan officer was remarkable. Her name is Karlene. She gave me a peace of mind during all of the underwriting drama. The quality of the home is still TBD. We have been here three months and have already had plumbing issues in a bathroom that we seldom use. The craftsmanship of the homes is sloppy. During our walkthrough I requested that several issues be addressed. One issue was a noticeable slope in one of the bedrooms upstairs. Their contractor reworked it a couple of times but it is still there. According to the builders, there is a percentage of correction that they must meet. Some issues were masked and not actually corrected. Lennar chalks that up as cosmetic. I assume that means those issues aren't important, despite the price tag on the homes. We also had some wiring issues that required Lennar to send their contractor out. We have a whole in our drywall that I must put a work order in to repair. The wall in which the dryer vent comes from is not finished. I pointed that out multiple times prior to closing. I must put a work order in there as well. I don't think the contractors are managed well. The homes being built in my community (Balm Grove) are left wide open all night. There has been times when we would ride by at night and all of the lights are left on and the garage and fronts doors are left open. Imagine the critters. Hence, the reason that we had a pest issue upon move in. Oh and it is frustrating to watch the progress of your home being built, only to come back the next day to see that another contractor damaged what was newly installed. Luckily for us, we lived nearby and was able to spot these issues daily. Not so fortunate for the people who do not have that opportunity. I want to circle back to the arrogant salesman. I noticed that some buyers were welcomed into the community with signs and balloons at their home. Not us. Not so much as a thank you card, but I am sure that guy received a pretty hefty commission on a nearly half a million dollar home. Lastly, on closing day, the people that we encountered we nice. Maybe the processing department. Please note, I experienced other issues but did not mention every single detail because some of them were addressed during our walk through. My best advice is to go with your gut when deciding whom to work with. Have a realtor! She was my saving grace when dealing with the not so friendly salesman. Also, document everything. Try to have all affairs in order before underwriting because if you get the same pair that I worked with, it will be a headache. I heard that some of my neighbors experienced worse. Also keep in mind that Lennar does sell to investors which means that after what I believe is a 60 day waiting period, your neighborhood will have renters. Nothing against renters but do your research on the Triple Creek drama and join the community FB group (if allowed) prior to purchasing. Best of luck! ... More

I've already filled out this survey 3 times. Long story short, house good, lender bad. Have fun.

Bad mortgage experience like the Keystone cops!

Thing was not done on time and still not done after closing , finance team was not good, and communication was horrible.

I absolutely love my home but there is absolutely no communication. Everyone was so friendly until we signed the closing papers. We were told from EVERYONE if you need anything even after closing reach out and we will take care of you. The project manager John is horrible. Extremely rude and acts bothered if you ask him something. Called him about a roof problem on our home that was a month old and was told “Well it passed inspection so whatever”. Then asked him about some breakers as they are not labeled well in the electric panel and he said he doesn’t know to call customer care. Then fast forward to almost two months after closing and we came home to our door mat thrown in the lawn along with a decorative sign we had by the door which was being rained on and our walkway was half painted one color and also painted another color. Our neighbors was the same and their solar lights crushed both our mulch was blown into the yard. Paint supplies left all over our yard and a water hose and electric cord plugged into the side of our house. We were not aware of any work to be done on our home and came home to this mess. Called multiple people and were pushed all over the place because no one wants to bother with you including the care team who says they will call back and we have never received a call back any of the times we have called. Across the street they are finishing townhomes and there is a lot of debris all over. We would be patient with construction debris but this is trash (soda bottles, wrappers, water bottles covering the grounds). The wind blows and this goes in our yard daily. The response from the project manager was they can’t help Mother Nature which we understand but this is trash that could have been placed in a trash can instead of the ground. Very unprofessional employees. I would not recommend. Now if there was an existing Lennar home and you didn’t have to deal with Lennar at all I would go for it but steer clear of this company and the unprofessional, unreliable, zero communicative staff that represents them. ... More

Throughout the whole process, they were threats of taking the house. They were just extortion of making us pay more money just because they felt like it forcing us to use their lender even though their lender would never respond to me sometimes at all or I will take four or five days. The sales rep was very short and disrespectful. All around a horrible customer service. They acted as if we did not matter and if something didn’t work out, they could just sell it to somebody else. They didn’t want to help us work through any issues. I just wanted to try to take the house from us.

The only “positive” thing about this experience was that our home was done on time as promised by Lennar however there were A LOT of imperfections once we actually got in the house. Also not to mention that the home being done on time is the bare minimum from their end. We had our walk through scheduled the week before closing like it’s always done with any new construction. During our walkthrough we marked everything that needed to be corrected and very clearly communicated this with the construction manager. When we returned a week later for closing NOTHING had been done. There were a lot of paint touch ups that needed to be done, faucets to be fixed, towel holder was put at the wrong spot in the master bathroom, grout in bathrooms was discolored, tiles were dirty and stained, front door would not close right, elements missing from the house, paint was on the carpet in almost every room, backyard was not leveled before putting down the grass, and the list goes on with many many other big imperfections. On top of all of that there were no cleaners sent to clean the house before it being handed over to us. The house was dirty in every aspect. The day of closing we also expressed how the towel holders and paper towel holder they put in the bathroom are so outdated and looked horrible but instead of at least removing them for us and doing the drywall repair we were told by the construction manager that “his hands are tied”. We were told that the model homes we saw had the same ones , but it makes no sense to me how they took the initiative to put different different type of counters in the kitchen compared to the model home (flat instead of a breakfast bar) but could not put something more modern as the towel and toilet paper holders in the bathrooms. It is hypocritical that the house we got was different in some ways compared to the model home but only where it was convenient for them to be different without even notifying us of the differences. It would’ve been the least they could do for us after arriving there the day of closing with nothing being done. We spend the next month having numerous different workers come in the house fixing what should’ve already been fixed. The construction manager kept open communication with us and made sure most of the things got done, however, again, that is the bare minimum. Also would like to note that later we found out that the construction manager that was in charge of our home was on leave during the building process due to personal reasons which we completely understand, but I can confidently say we were MORE than patient and did not receive the above and beyond service we should’ve received to make up for this horrible experience. We are fist time homebuyers and we had the most awful experience with Lennar and with the entire home buying process as a whole. We will definitely never consider Lennar for our next home, or recommend Lennar to anyone. ... More

Cheaper than other builder you get a lot of appliances at no cost but then he cannot change other things

Substantial unreimbursed costs associated with multiple closing commitment delays. Terrible painting and painting followup.

The walk-through was a disaster. The Lennar walk-through rep was only interested in hurrying up the process because he has 3 other walk throughs. He was disrespectful of my time. He only placed the blue tapes on select items I pinpointed. When I asked about the toilet upstairs, he said - we will let the warranty take care of it. That was inappropriate. We just did the walk through and we expect the builder and its staff to rectify the problem.

Overall was a pretty poor experience. Glad it's over and will never go through Lennar again. All of our neighbors have reported having dealt with very similar or worse issues. Most, if not all of our neighbors have had to have additional work done to their houses after move in. Everything is just halfway done. No real effort is put into any part of these homes. Our loan officer was definitely the worst part. Definitely a shady operation going on. If you can, go through a different lender for sure.

Warranty service rep lied to me and sales agent was not good.

Too many to list

I guess if you are paying cash this would not pertain to you. But if your mortgaging good luck, waited 6 months for an official approval, which someone told me sure your approved why would we do all this work for nothing. ok so I kept sending accounts and we went to a week before closing. I had pods coming cars transported and new furniture delivered scheduled. 7 days before closing date and official down payment I was told we can't approve loan because we cant use your income from Jan- June. well if it wasn't for some great sales people that got me hooked up with another mortgage company, I might of been very upset, but got approved in 7 days and had closing the date Lanner was giving me. Don't waste your time using Lanner Mortgage , this happens to many people I hear. Tell them to keep their 12k off closing. ... More

Our salesperson didn’t know what was going on, i had a different person for every step which was annoying, I want one person to deal with through out the process! Terrible company and miss managed badly. Thank goodness i had my own realtor to help deal with all the different people at Lennar. I’ll never buy another Lennar home. Oh nothing is square in the house, I’m having other work done and there having to make adjustments to install things because nothing is square. Cheap track built home

I am writing to express my dissatisfaction with the recent experience I had in purchasing a new construction home from your company. While the initial interactions with the lender were smooth and professional, several critical issues arose during the process that have left me quite frustrated. Firstly, the inspection process and the service provided before closing were subpar. Numerous issues with the house were identified, and the quality of the repairs made before the closing was disappointing. Despite assurances of high standards, the final work fell short of expectations. Furthermore, communication throughout this process was lacking. As of today, I still do not have the keys to my new home, which was supposed to be handed over on July 31st. This delay has been exacerbated by poor-quality service and unfulfilled promises of remediation for the inconveniences experienced. In contrast to my previous home purchase last year with a different builder, where service and quality were exemplary, this experience has been notably distressing. I had hoped for a seamless transition into my new home, but instead, I have encountered significant challenges and delays. I urge you to address these concerns promptly and provide a resolution. Specifically, I request an update on the status of my home and keys, as well as a plan to rectify the outstanding issues with the property. ... More

We closed the home a couple of months ago. The house was not ready to be closed due to several issues found during the final walkthrough. But we closed as they promised to fix all items on the same day. But they did not fix all issues. I had a terrible experience working with a few folks. After I moved into the house, I found several issues and reported them to Lennar’s warranty department, and waiting for their response. I went back to my apartment in NJ as no internet is available, and I needed to work from home. I fixed several issues associated with the washer. The dishwasher doesn’t work correctly. No power connection to the internet panels. No grounding rod is installed. Poor painting. Overall I had a very bad experience working with Lennar. Hopefully, they will learn one day how to treat customers with respect and gratitude. ... More

Lennar homes tried to sell us the home which was 80% complete. They force is to close threatening to take away the deposit money. We had a 80 items on the to do list at the time of walk-through end since we have closed two months ago, I have had no luck in getting any of those items taken care

The expected construction time was way off time (almost 4 months earlier). I had to pay over $4,500 as penalty to my previous renters/realtor. I rented based on initial estimate giving by Lennar. I felt I was rushed to close the house. Even when I asked, I never was invited to see house while constructed (most of my neighbors where able to see and experience along their hose construction). I was only given pictures of the process. Houses in the neighborhood were received with welcome balloons, congratulation signs as well as a welcome gift which I never received. Now I been living here for a month or so, absolutely love it but my sidewalk is constantly flooded with dirt, sand and water making it very frustrating because it seems that all the neighbors water gets stuck in front of my house. It is very annoyed when you want to enjoy your front house with small children's and a dog. I am very concern about them playing safety as well as all the bugs population growing drastically in that area. The house sidewalks is and looks dirty an uninviting. This is my first and forever home and I am very disappointed on my experience. ... More

We had a leak in the plumbing in the slab of the guest bath and foyer the first week we moved in. Two months later, I am still waiting to have my guest bath put back together and the punch list of issues and missing items taken care of.

We bought this house for a family member. There were so many issues with it at the walk through we were told by their foreman Jake that it could take weeks to get it finished. I explained to Jake, Ray, the salesman and the person at the walk through that since we lived out of town we would require 72 hours notice to plan a trip back to do the final walk through before closing. The closing was scheduled for less than a week away. They all said ok, we understand. Fast forward a few days and we are told that even if they don't get anything done inside the house we would be closing on the specified day and they would just address the issues under warranty. I was not happy with that option but I was told that I would be held in default of the contract and lose my $50k+deposit even though they weren't done, if we didnt close when they wanted. The upstairs closet door actually opens into another door and uses the other door frame is its door stop. Terrible design there and the same for the office door downstairs Jake, the construction foreman is extremely rude. Horrible people, horrible company. So sorry to have met them. ... More

I would not recommend putting anyone through the experience we had! Stay away from Lennar, and even further away from Lennar Finance!