Lennar Reviews in Tampa St. Petersburg, FL
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1177 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
View Homes
Customer Reviews
Do not use Lennar
- Anonymous
- Verified HomeBuyer
- August 17, 2021
- Riverview, FL
The only thing good about our experience with Lennar was the sales rep. She was very nice and extremely responsive and helpful. Once we closed on the house, Lennar seemed to not care at all. They got their money and they wiped their hands of us. There have been so many issues already. We've been in the home only 4 months and have had to make a claim with warranty over 10+ times. There seems to have been absolutely no oversight on the build and it shows.
Lennar responded:
Hi, thank you for the review. We would like to apologize for the frustration and disappointment you outlined regarding the number of warranty requests you have been forced to make in such a short amount of time in your new home. If you are still experiencing incomplete items, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can assist. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
DO NOT BUY FROM LENNAR
- Christopher Dale B.
- Verified HomeBuyer
- September 24, 2024
- Riverview, FL
The whole Lennar experienced was a disgrace. Lennar did not communicate well with other Lennar employees which made my experience a bad one. From purchasing, workmanship, and responsiveness have greatly made me put this business at the bottom of my list, due to the fact they don't care about their customers, nor timelines to get things done. Highly do not recommend anyone ever buying from this company cause they are really just out to get your momey.
Lennar responded:
Good morning Christopher Thank you for bringing the issues you found at your new home and the resolution delays to our attention. We sincerely apologize for the inconvenience. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
One of the most frustrating experiences ever
- Damaris Marie O.
- Verified HomeBuyer
- July 20, 2024
- Riverview, FL
We are two months in from when we closed and I still haven’t even received a call back from our loan officer with answers to questions I had from when we moved on! I can say the only decent experience and people were Ana and Sharon who also tried to help. Project managers were rude and things did not get done when they said they would, the financing department never returned calls and when they did they were dismissive and made you feel like you were a bother. There was no follow up or follow through, to the point I almost lost my home insurance because they had not received the payment made ...
Lennar responded:
Thank you for taking the time to share your experience. We are sorry to hear we fell short at providing a good Homebuying experience. We hope that moving forward, your Homeowner's experience is a better one, and we can earn back your trust. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Lack of Communication is a big problem with Lennar
- Linda H.
- Verified HomeBuyer
- July 10, 2024
- Wimauma, FL
Sales person difficult to get in touch with. Did not return calls. Warranty issues were identified as being completed but were not. I took possession of the home and there was paint everywhere-both inside on the tile and outside on the pavers. The counters were scratched AFTER I did the walkthrough. When asking questions or for help I at times just got no answer. Also, expected the same home as the model but many things were not included. There was no discussion or information about this. Too bad for you is the attitude. I would go elsewhere.
Lennar responded:
Good afternoon Linda,
Thank you for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced. I have shared your comments with upper management for them to review. Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
The whole process from beginning to end was the worst buying experience I have had.
- Steve W.
- Verified HomeBuyer
- March 26, 2024
- Tampa, FL
From Agent in the Palm River neighborhood that told us so many things that weren't true or factual in anyway ( Like the Ring Camera that we specifically asked about multi times). She never communicated throughout the process. The price of the home changed multi times. The walk through had a considerably more bluetape markup and issues then any standard. the final closing a week later more than half of the stuff was not fixed or addressed and has carried on for weeks to them properly addressed and have not been able to fully move in the home almost two months later for lack of issues being ...
Lennar responded:
Hi Steve, thank you for your feedback. We are truly saddened because your homebuying experience did not live up to our expectations. We will make sure that the appropriate team hears about this to drive improvement. Please reach out to us if you need anything else going forward. -Lennar Customer Care.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 3
No communication or follow through
- Kim M.
- Verified HomeBuyer
- November 02, 2023
- Land O' Lakes, FL
I love the idea of electronic signatures but I was constantly hunting people down to ask what's changed on documents I've already signed to the point where it was just an inconvenience. I spent hours reconciling before and after documents. I was also told certain things won't be changed, I belive it was the estimate document, because they are fluid. I'm sorry but I won't sign anything if it's not correct. Horrible experience!
Total Score 1
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Poor
- Rand R.
- Verified HomeBuyer
- October 18, 2023
- San Antonio, FL
Painter sloppy, Tile floors marked up, dishwasher was not installed correctly… gaps in sliding doors big enough for mice to get through… I see the A/C repair guy at one house or another every day on my street.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Never again
- Jorge R.
- Verified HomeBuyer
- January 12, 2023
- Plant City, FL
My loan processor Robin was trash. She asked for documents repeatedly after I would submit them to her and to the portal every 2 weeks. Don't believe anything the sales guy says especially when I comes to warranty, tiles popping up are not part of the warranty even though he said Lennar wants the homeowner to wait one year to see the issue once it settles. Home warranty is one year. Warranty reps are tough guys.....through text messages. Will never buy or recommend Lennar.
Lennar responded:
Hello Jorge and thank you for writing this review. We apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Bad Experience
- Stephen W.
- Verified HomeBuyer
- November 11, 2022
- Wesley Chapel, FL
Absurd I've worked with various Construction Managers prior to closing only to be given lip service. Rushed to close and issues never addressed. Now post closing 2 months later still attempting to get items resolved. Truly bad experience all around.
Lennar responded:
Hello Stephen, we are truly sorry for any inconveniences you have encountered prior to closing and for any remaining items that have not been resolved. Please send a message with details of outstanding items to us at corporatecustomercare@lennar.com so we can help you follow up with the local team. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Not a happy home buyer
- Carol L.
- Verified HomeBuyer
- October 18, 2022
- San Antonio, FL
This should have been an exciting and happy time but it wasn't. The quality of the work is horrible. The frames around my doors look worse than the home I live in for 30 years. We were rushed into closing on the house and there is paint on everything. The cupboards are a mess. My last home was a new build and looked nothing like this one. Shame on you Lennar for making this a stressful experience. You have no quality control.
Lennar responded:
Hello Carol and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 4
Below average experience
- Jeffrey M.
- Verified HomeBuyer
- October 18, 2022
- Wimauma, FL
Before we put our NON REFUNDABLE down payment of 5% of the purchase price everything was great. Communication was good. New home consultant was always on the ball replying to text message quickly and always avail to answer questions. After the deposit however is a different story. Total lack of communication thereafter, financing was a nightmare, home was not ready when we closed, closing is where we found out about all the hidden fees (15,000$ in extra closing fees) that Lennar preferred lender added, when we moved in the Ac was not working. Took them 3 days to find the problem. Kitchen had ...
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Lemon by Lennar
- Mainak M.
- Verified HomeBuyer
- September 20, 2022
- Land O' Lakes, FL
This was by far the worst experience purchasing a new home with any new builder and the worst interior finish of any new home we have purchased over the last decade. Issues started right after signing the contract - a home that was listed as “quick move in” suddenly was only available only 3 months later and then eventually was closed after 7 months. I had 3 rate lock extensions. After we closed the home, the house was essentially delivered as unfinished. There were (and still are) unfinished drywall, trim, paint, hardware, electrical and concrete issues. Drywall finish is so bad that it ...
Lennar responded:
Hi Mainak, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 3
Worst fit and finish work I have ever experienced in my life and I have built three new homes in my lifetime!
- Henry W.
- Verified HomeBuyer
- January 26, 2022
- San Antonio, FL
Based on my personal experience and some of the fine people I have met in the neighborhood I wouldn't recommend Lennar! The home buying experience should be a joyful time in your life especially your retirement home and they took the joy out of the process and turned it into a nightmare and they can't give that back to my wife and I no matter how much the eventually try to correct the poor workmanship and fit and finish.
Lennar responded:
Hi Henry, thank you for this review. We want to apologize for the frustrations your family has been presented due to the quality of finishes in your new home. We never enjoy hearing about the poor experience caused by the workmanship in their new home. If there is ever anything we can do to assist, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Treated like just a number, Lennar didn’t care if I was happy or not, they could get someone else to buy in my place…
- Anonymous
- Verified HomeBuyer
- September 28, 2021
- New Port Richey, FL
From the first step into Lennar we were not pleased, we house hunted in January. The sales representative, was over an hour late for our appt that we scheduled with him, and then he told us to just go show ourselves around the 2 options of properties, which we did. Then he met with us after and after falling in absolute love with one of the models he tells us its a 2 year wait. This is why he should have spoken with us first and not just sent us in. We were looking to move very quickly because i was pregnant at the time and due in early June. We decided we would go with the only house ...
Lennar responded:
Hi, thank you for sharing this detailed review. We appreciate the time you took to share your experience with us and we are sorry to hear about the magnitude of frustrations you experienced during the buying process. If we can assist in any way, please send us an email at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Never again.
- Anonymous
- Verified HomeBuyer
- July 09, 2019
- Wimauma, FL
The workmanship was poor at best, the sales staff and closing were a disaster, the follow up with repairs has been, let's just say a nightmare. Some things still are not fixed and if I had to guess are not going to get fixed unless I pay for someone to fix them. Everything included does not mean everything... but they fail to tell you what normal things are not included. I am afraid to see what is going t happen to this house in say 5 years, I think most mobile homes are constructed better.
Lennar responded:
Thank you for sharing your comments with us. We are sorry to hear about the experience you described. Please send a message to us at corporatecustomercare@lennar.com with the details of any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
First and LAST Lennar home
- Samuel S.
- Verified HomeBuyer
- June 25, 2019
- Riverview, FL
Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.
Lennar responded:
Hi Samuel, thank you for letting us know about your experience. Please send us an email with the issues you have found and we will follow-up. Our email address is corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Forgotten
- Kristina C.
- Verified HomeBuyer
- December 03, 2024
- Tampa, FL
I got my keys but didn’t get my garage door opener or my mailbox key. As a first time home buyer it was not only annoying but very difficult to deal with . I didn’t like the roughness and the figure it out mentality that I slowly came to realize. It was a very rushed process and I had to find out or contact them about my keys which should have been explained to me.
Lennar responded:
Good morning Kristina, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 2
Horrible experience with construction manager , lennar insurance , lennar morgtage -
- Pragya B.
- Verified HomeBuyer
- September 24, 2024
- Lutz, FL
Extremely bad experience with construction manager , some of my stuffs are still not fixed that was promised to fix after closing Horrible experience with Lennar insurance Bad experience with Lennar mortgage HOA response time very late Over all response time late
Lennar responded:
Good morning Pragya, We appreciate you sharing your feedback. We are truly sorry to hear that we fell short in providing you with a good homebuyer experience. If there are still outstanding warrantable issues, please reach out to us by sending an email to [LennarNews@Lennar.com](mailto:LennarNews@Lennar.com), referencing this review and detailing your concerns so we can help you follow up. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Poor service, communication, lack of ownership, poor quality control
- Angel H.
- Verified HomeBuyer
- August 15, 2023
- Zephyrhills, FL
1. poor communication within departments; no one takes ownership; it's a pass-the-hot potato mentality. We were told.. “to sign this” with no exceptions or you can't close, with issues pending. House was dirty with bugs and spider, paint in the rugs. 2. Day one range did not work, had to wait 3 weeks to get it fix, and no one cared. 3. Electrical issues, took you 31/2 weeks to get it fixed, and you knew it was a known issue. You could care less if we had power. 4. Loan officer's poor communication had to chase the officer down to lock in my rate. 5. Would not recommend
Lennar responded:
Good afternoon Angel, and thank you for your feedback. We are sorry to hear there was lack of communication and felt like no one cared. If there are still any unresolved issues or if we can be of any help to you in the future, please do not hesitate to reach out to us at LennarCares@Lennar.com. We will gladly follow up with you. Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Not worth to buy
- Anonymous
- Verified HomeBuyer
- September 14, 2022
- Riverview, FL
Its not worth to buy. Lots of challenges and pains.
Lennar responded:
Hi, we appreciate your feedback. Please let us know if there is anything we can do to assist you going forward, do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Overall experience was not good
- Shacobi R.
- Verified HomeBuyer
- September 13, 2022
- Sun City Center, FL
Make sure before you close you have builders fix any issues don’t sign and let them promise that it will be fixed
Lennar responded:
Hi Shacobi, and thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Do not close if you aint satisfied at final walk
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Lutz, FL
Write everything on exception list, do not close if you aint satisfied. Lennar warranty is a mess. Construction managers are worse.
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Lack of communication
- Joseph B.
- Verified HomeBuyer
- June 21, 2022
- Land O' Lakes, FL
Issues from start to finish. Deadline was off by 6 weeks, major incomplete projects after closing, NO timely responses, several points have to be deducted for quality of craftsmanship and supplies.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Absolutely do not care about the home buyer
- Anonymous
- Verified HomeBuyer
- January 25, 2022
- Riverview, FL
Lennar does, under no circumstances, care about its buyers. They knowingly (construction manager admitted it) cut corners to get homes done in time. They then fail repeatedly to schedule contractors to fix the cut corners. Sales is an entirely different nightmare.
Lennar responded:
Hi, thank you for sharing this review. We are sorry to hear about the disappointing experience you have outlined in your review. If there is ever anything that needs additional attention, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Bad workmanship
- Sharon Z.
- Verified HomeBuyer
- January 19, 2022
- Lutz, FL
I submitted warranty requests more than 20 days ago, still haven't heard back from Lennar. Family room marble window sill still broken in two pieces. BTW, no one ever lived in this townhouse. All the defects are caused by the builder or sub-contractor.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.