
Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1265 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Homebuyer
- Joseph F.
- Verified HomeBuyer
- October 18, 2022
- Land O' Lakes, FL
Still waiting for plenty of work to be done that is supposed to be under warranty. We closed on our home on Aug.29th,2022, and still not 1 issue has been taken care of. I will not be promoting Lennar to any of my family or friends. Under responses to issues it wouldn't let me leave zero stars so i had to put 1.
Lennar responded:
Hi Joseph and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
So Disappointed
- Regine S.
- Verified HomeBuyer
- October 17, 2022
- Wesley Chapel, FL
What's the sense of doing a walk through if the issues weren't addressed? I should have not believe the builder that they would be addressed after closing. It was also disappointing that Lennar did not provide a welcome or after closing packet with instructions. I will never buy another Lennar home.
Lennar responded:
Hello Regine and thank you for your comments. We’re sorry to hear about your negative experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Very Little Communication and Poor Workmanship
- Sherry M.
- Verified HomeBuyer
- August 16, 2022
- Ruskin, FL
They slap up homes so quickly that the workmanship is that of a high school kid in a building and trades class. The appliances appear to be all scratch and dent. The warranty repairs take forever and promises are made and not followed up on. Overall, I would not recommend Lennar to anyone. I thought Pulte was bad!
Lennar responded:
Hi, thank you for your review. We are sorry for any issues you have experienced with the quality of your home and customer care assistance. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - The experience is real bad,first the sales person woman was rude
- Bitan A.
- Verified HomeBuyer
- July 28, 2022
- Ruskin, FL
The experience is real bad,first the sales person woman was rude ,after complaining to her supervisor it became good. The loan officer lady Rachel Davies is real pain and very rude. After closing the house we observed multiple issues.including door and cabinet needs to be replaced and it is almost 45 days still the doors and cabinets not replaced. Over all it is a very bad experience with Lennar.
Lennar responded:
Hello Bitan,
Thank you for writing this review. We appreciate your feedback. We want to apologize for the frustrations you have experienced both in the sales process as well as a new homeowner. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
Lennar - So many issues they don’t want to fix!
- Budiman K.
- Verified HomeBuyer
- July 12, 2022
- Lutz, FL
So many issues they don’t want to fix! Beware and hire home inspector before signing at closing
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
They care more about quantity than quality... it's sad.
- Thu C.
- Verified HomeBuyer
- January 25, 2022
- Riverview, FL
Everyone blames someone else, no one takes responsibility. They try to do the minimum and talk over you until you become so frustrated you either give up or walk away. The construction manager had no clue what was going on in our house. The paint was horrible inside and out, the grout had holes, the cabinets were rubbing and needed adjustment. The front door was crooked and the paint job was horrible. The garage door had no handle. All of our neighbors had similar issues. These are peoples homes...take pride in your work.
Lennar responded:
Hi Thu, thank you for sharing your review. We want to apologize for the numerous disappointing issues you have pointed out regarding the quality of your new home and frustration this must have caused. If there is anything you would like us to follow up on with the team, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
No trust in Lennar
- Bryan T.
- Verified HomeBuyer
- February 26, 2020
- Wimauma, FL
We were excited to be buying a brand new home in a great community. We trusted our construction manager that they were resolve issues and unfortunately we are now five months later and still battling to have items fixed. Do not trust them and get everything in writing.
Lennar responded:
Thank you for taking the time to provide us with your comments. We are sorry for any delays you may have experienced in getting items addressed in your home. Please send us an email to corporatecustomercare@lennar.com with your address and contact information so we can get your items addressed for you.
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Not tickled delighted and happy!!!!
- Latoyia W.
- Verified HomeBuyer
- November 24, 2019
- Sun City Center, FL
I was initially pleased with watching our home being built from the ground up however as it came time to close on the property things started going Awry. We picked out a corner lot and was advised by the agent this would all be our land. As they lay the sod we began to notice they weren’t filling in the corner side of the home. As we did our first walk through blue taping things that would need to be completed before move in the house was covered with blue tape. When we came back to complete our final walk through we noticed hardly anything was completed. Our home was still covered in blue ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Theresa
- Frank D.
- Verified HomeBuyer
- December 27, 2024
- Wimauma, FL
We purchased a 6-year-old model in bad shape, Lennar didn't correct every warranty item, just a few of them. They refused provide information and keys to the home. Therefore, we needed to locksmith and get new lock and keys for $340.00, and same the pavers we did them for $250,00 in Nov. 2024. But Lennar never repaid us.
Lennar responded:
Thank you, Frank, for taking the time to share your experience with us. We’re sorry to hear that your home has not met your expectations. If there are any outstanding warrantable issues that have not yet been addressed, please email us at LennarNews@Lennar.com with details of your concern and reference this review. We will follow up accordingly. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Homeowner
- Anonymous
- Verified HomeBuyer
- October 17, 2024
- Riverview, FL
My experience so far with Lennar Triple Creek 50 QR, has been very negative. Mainly since moving into the home there has been a strong (methane/sulfur) odor problem in the house that has not yet been resolved. A work order submitted via the Lennar Home Warranty Portal, only to have it denied stating "not covered under warranty" Workmanship, materials and appliances are of poor quality, The home is not worth the price paid. I regret making this Lennar at Triple Creek 50 QR home purchase.
Lennar responded:
Thank you for sharing your feedback. We sincerely apologize for the negative experience you have had with your home and we regret that your experience did not meet your expectations. If you could provide more details about the specific issues you encountered, it would help us assist you better. Please send an email to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) referencing this review, so we can forward it to the appropriate team for further review and action. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
The material used are cheap .. the wash mashing dryer and dish washer were cheap.. they put the filter for the air conditioner on the ceiling.. someone forget to tell them this is a retired community..
- Joseph C.
- Verified HomeBuyer
- May 29, 2024
- Wimauma, FL
Not a great experience.. no attention to details.. promise they would fix things when we went to closing on the way back nothing was done.. we owned a west bay home and a GL home and this was the worst ..
Lennar responded:
Good afternoon Joseph,
We sincerely apologize that your experience with us fell short of your expectations. We understand your disappointment, especially considering the unaddressed details and the broken promise to fix things before closing.
We take pride in offering a legendary customer experience, and we fell short in your case. We hope to demonstrate this commitment to you moving forward by ensuring a much better post-closing experience.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Lacks Quality
- Elizabeth D.
- Verified HomeBuyer
- September 27, 2023
- Land O' Lakes, FL
The company executives are only interested in how many homes they can close on. Quality of home is lacking.
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Shoddy construction
- Karen B.
- Verified HomeBuyer
- January 10, 2023
- Wimauma, FL
Let me start off by saying that this is a wonderful community and I’m very happy that I moved here despite the construction issues. The other residents make it the wonderful community. My home sat with no progress being done for much of 2022. It wasn’t until the final month that they hurriedly slapped it together. It shows! I am a disabled veteran and have felt totally overwhelmed with all that needs to be done but I will make sure that Lennar fixes all of the issues with my home. As I type this, tiles are being replaced in my living room. The place basically needs to be repainted, I ...
Lennar responded:
Hi Karen, thank you for your service. We appreciate your feedback and would like to apologize for the frustrations you experienced getting items repaired in your new home. If there is anything our team can do to help, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Hindsight
- Natalie N.
- Verified HomeBuyer
- November 22, 2022
- Wimauma, FL
I’m surprise you ask. From day one there have been issues. Some resolved others still waiting and waiting. My current (but not least) issue is a situation whereby the way the roof is pitched , When it rains, the ground below becomes saturated and flooded by a deluge of water pouring off the roof. If it were concrete below, it would be a none issue but being dirt, it can only stand enough water before flooding and doing a surmountable damage to the ground below it. I have noticed there were many Sunrise model homes that had gutters installed to alleviate the damage done after each rain. I ...
Lennar responded:
Hi Natalia and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Should of went with Taylor Morrison
- Anonymous
- Verified HomeBuyer
- February 15, 2022
- Land O' Lakes, FL
Horrible Craftsmanship. home was rushed. 1 week after close and we've had major leaks. Worse home buying experience. Will never buy nor recommend a Lennar home again.
Lennar responded:
Hi, thank you for this review. We want to apologize for the issues you have faced, including the leaks which must have caused major inconvenience and frustration. If you ever need additional assistance or want to share detailed feedback, please send us a message at corporatecustomercare@lennar.com and we will coordinate with the appropriate team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Not the best experience for a new home buyer.
- Lakeisha E.
- Verified HomeBuyer
- February 05, 2022
- Wesley Chapel, FL
Not the best experience for a new home buyer. The quality of the workmanship and resolution of issues was poor.
Lennar responded:
Hi Lakeisha, thank you for this review. We are sorry to hear about the poor experience you have had with your new home. Our team is here to help, if there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Worst customer service
- Younes B.
- Verified HomeBuyer
- January 12, 2022
- Land O' Lakes, FL
As soon as I moved in, a huge leak occurred in the master bedroom shower that caused a lot of damage and the response from Lennar customer service was horrific! The workmanship is terrible it looks like they just cut as many corners as they could. The paint job is horrible, it looks like they did one coat of paint and didn’t do it well you can see white spots everywhere. All of the toilet paper holders and towel holders are loose it looks like they drilled holes bigger than the anchors and just left it like that! The houses are so tight next to each other you can’t even get in and out of your ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Lennar - Since moving into my second Lennar home, I have lost all confidence
- Bernard D.
- Verified HomeBuyer
- November 25, 2021
- Riverview, FL
Since moving into my second Lennar home, I have lost all confidence in your workmanship and follow-up to building deficiencies. It took about six weeks to finally get a dishwasher that worked after being given a model that was no longer even sold by GE and they couldn’t find a replacement part; I’ve had multiple doors actually falling off because the screws used are too small (I’m afraid to let my 8 year old near them in fear of them falling on her head!) and these are still unrepaired (4 months and still waiting). The one bright light has been your head maintenance person, who has gone well ...
Lennar responded:
Hi Bernard, thank you for sharing your experience. We are extremely sorry and disappointed to hear about the numerous quality issues you have faced with your new home. Please contact us at corporatecustomercare@lennar.com, with any details you can provide on this items and we will follow up for you. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Don’t do it. Go with another builder.
- Jason H.
- Verified HomeBuyer
- November 15, 2023
- Land O' Lakes, FL
Not worth the price. Workmanship and quality are poor, and customer service after closing is terrible. Find another builder.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
never again - look elsewhere
- Leslie S.
- Verified HomeBuyer
- April 21, 2023
- Wesley Chapel, FL
On day 1 we had a water leak because a pipe from the AC unit burst inside the house. Weeks of inconvenience and worry. The paint is already peeling. Issues with the washing machine and windows. Very sloppy workmanship with little or no supervision. There is more I could add.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not good
- Clifford S.
- Verified HomeBuyer
- December 20, 2022
- Tampa, FL
I have been waiting for them to fix things for over a month now. My yard continues to flood they left a tree up in the back yard that is touching my house we paid for a premium lot and did not receive that. We are unable to even use our backyard due to the water rhe back yard retains. I am not gonna eat these cost for a 400k plus home. The home was rushed and there were many issues not tended to. Lennar knew the yard flooded Jamar said I may need French drains. Which tells me lennar knows about the flooding issue. As a first time home owner i wish I never dealt with lennar at this point. ...
Lennar responded:
Hi Clifford, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and want to apologize for the issues you have experienced with your yard. If this issue still needs to be addressed, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
So many issues
- Ryan F.
- Verified HomeBuyer
- November 22, 2022
- Riverview, FL
Washing machine when on the spin cycle bangs the side The Dishwasher started smoking on the first use. The floors in the master bedroom squeaks very loudly as if it’s an old house. Paint on the carpet and tiles was told they be back to clean up. Of course no one came.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Deplorable
- Anna B.
- Verified HomeBuyer
- September 20, 2022
- Land O' Lakes, FL
Aaron was phenomenal and has done all that he can to try and make the best of an unpleasant experience; he has truly been the only Lennar representative who values customer service and should be moved into a position of higher responsibility. The remainder of our experience has been wrought with nothing but frustration with Lennar blaming trade partners, the market, etc. I would never recommend a Lennar home and we have purchased two in here last year with a similar experience.
Lennar responded:
Hi Anna, and thank you for sharing your comments about your experience. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - My house was dirty when we moved in.
- Hilda R.
- Verified HomeBuyer
- June 14, 2022
- Plant City, FL
My house was dirty when we moved in. The paint look like a child had painted the ininsideCabinets in my bathroom have glue all over them glue on the main bathroom floor. The light fixture in the main bathroom is falling down and no one seems to care. I can't walk on either side of my yard because there is a really bad slope
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
lack of guidance and direction, massive confusion and gaps in follow-up, zero accountability. Very sloppy workmanship and No attention to details.
- Anonymous
- Verified HomeBuyer
- April 19, 2022
- Riverview, FL
The overall workmanship was poor, final product was rushed with many gaps from broken cabinets, sloppy paint job. Insurance premium through HIPPO (subsidiary of Lennar) was not paid forcing lapse in homeowner's policy and issuance of multiple dunning notices.
Lennar responded:
Hi, thank you for taking time to share this review. We are very sorry to hear about the multitude of issues you have experienced with your home and homeowner's insurance. If there is anything we can do to follow up on outstanding items, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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