Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1397 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Lennar - Builder lacks an eye for details.
- Howard K.
- Verified HomeBuyer
- January 12, 2022
- Riverview, FL
Builder lacks an eye for details. For example, the concrete pad for the air conditioner is at about a 15 degree tilt with chipped corners. The dishwasher is no doubt the cheapest on the market and has leaked since day one. The garage floor and front porch were covered in drywall mud splatter and paint.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 3
Lennar - I’ve been overall pretty disappointed with Lennar throughout
- Randall K.
- Verified HomeBuyer
- January 12, 2022
- Riverview, FL
I’ve been overall pretty disappointed with Lennar throughout the entire home buying process, even afterwards dealing with issues that continue to arise. As I ask around, I hear more and more how Tampa area Lennar has a bad reputation and I wish I knew that coming in.
Lennar responded:
Hi Randall, thank you for taking time to share a review. We are both sorry and disappointed to hear about the frustrations you have experienced during the process of buying your new home. If there is anything outstanding or arises, please do not hesitate to reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Lennar - Lennar provided excellent service during our purchase
- Wei S.
- Verified HomeBuyer
- January 12, 2022
- Riverview, FL
Lennar provided excellent service during our purchase
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Warranty work is not being completed.
- Stephen M.
- Verified HomeBuyer
- January 12, 2022
- Lutz, FL
The home is not up to the standard that I expected from Lennar. We have lived here for 3 months and are still waiting on things to be fixed that we told them about before we closed.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 1
Great Value
- April H.
- Verified HomeBuyer
- January 12, 2022
- Zephyrhills, FL
The Lennar Team was outstanding during the process. My consultant was excellent and bridged the gap with the out if state home buying experience. The process was tailored and streamlined. However, the craftsmanship of the home was was less than my expectation. There were several defects in the details of the home. I had many service calls for the hot water heater after 4 attempts it was finally corrected. The overall construction of the home meets my expectations so far. However the details were subpar. I’m not pleased that the home warranty is only 1 year.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Our sales agent Aaron has been amazing.
- Jason M.
- Verified HomeBuyer
- January 12, 2022
- Land O' Lakes, FL
Not even 3 months owning the home and a leak from the upstairs vanity ran down through the downstairs ceiling and caused damage. Have been under repairs for over a month and still not completed.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
They concentrated too much on mass production and just getting to closing!
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Wimauma, FL
They do not check houses, appliances, smart devices, etc. enough before closing. They think it is best to just wait for the buyer to complain after closing, and then they try to be “customer friendly” but they are usually too busy to take care of the many problems that should have been taken care of before closing, Most appliances our of the lower value.
Lennar responded:
Hi, thank you for sharing your review. We want to apologize for the frustrations and inconveniences caused by the state of your new home upon closing. If there are any outstanding items that require attention at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
Relator Aaron
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Land O' Lakes, FL
Aaron has been amazing through the entire process of home buying & continues to be now that we are homeowners. He’s super responsive, knowledgeable, & Kind.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 1
Great Job
- Demiris M.
- Verified HomeBuyer
- January 12, 2022
- Ruskin, FL
Great Job with responding to request.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar personnel are great to work with!
- Manuela R.
- Verified HomeBuyer
- January 12, 2022
- Ruskin, FL
Awesome experience couldn’t ask for better people to buy from! The home is perfect for us. The whole experience was smooth and this was meant to be.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - At first the experience went well, but we had a hard time closing
- John S.
- Verified HomeBuyer
- January 12, 2022
- Wesley Chapel, FL
At first the experience went well, but we had a hard time closing due to the poor workmanship at the end that caused us to have 3 home inspections and end the end it was still done poorly
Lennar responded:
Hi John, thank you for sharing your experience. We want to apologize for the issues you faced when closing on your home due to delays in completion of work. If there is ever anything we can do to help in the future, please send us a message at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Easy and smooth home buying experience!
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Tampa, FL
Easy and smooth home buying experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Our home consultant was really helpful.
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- New Port Richey, FL
Our home consultant was really helpful. Overall we are happy with our new home but it was unfinished when we received the keys. It has taken time but they are responding to our request.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Lennar - MS Brook P.
- Salvatrice M.
- Verified HomeBuyer
- January 12, 2022
- Sun City Center, FL
MS Brook P. was very helpful and always kept us informed. Buying a home from overseas and have not seen it in person is very scary, but MS. Brook made it very confident and trusting. The quality of the inside work on cabinets, paint , door frames, carpet , could have been better . We had the feeling it was rushed trough ,to meet the deadline . We got the wrong appliances and still have not received the correct ones. Lots of damage on kitchen and bathroom cabinets. The house it self is beautiful and we love it . If the quality of the inside work will improve, definitely a company to go with ...
Total Score 5
Quality 2
Trustworthiness 4
Responsiveness 2
Lennar - Sales experience good.
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Wimauma, FL
Sales experience good. But Warranty issues not resolved and promises not kept.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Lack of communication and responsiveness.
- Damaris R.
- Verified HomeBuyer
- January 12, 2022
- Lutz, FL
Lack of communication and responsiveness. Poor workmanship.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Lennar - Communication was the biggest problem working with Lennar.
- Toni T.
- Verified HomeBuyer
- January 12, 2022
- Riverview, FL
Communication was the biggest problem working with Lennar. As a first-time homebuyer, my experience was ruined because of my sales rep. The title company also gave me poor service as well. I was called after 6 pm to close on my house at 8 pm because that day I wasn’t even sure If I would since I didn’t hear from anyone. So I didn’t leave the title company until 10 pm.
Lennar responded:
Hi Toni, thank you for taking time to share a review. We want to apologize for the poor communication and experienced you received regarding the buying and closing processes for your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Terrible experience! The construction manager knows about construction what I know about astrology: NOTHING!
- Marco D.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, FL
It is sad to see that the so called “Construction manager” don’t care about the construction but to have the “job” done. I closed in November and I did not even get a welcome package until this week. The sales team is excellent (Ali Meye) and they care even after the sales is done. I really wish somebody from Lennar with some kind of power within the company could contact me and go to home. Nobody gives us a name or a phone number where to call and how to solve the problems. I am in conversation with a new rep. (Tyler) who seems that he cares, however the people that they used to built the ...
Lennar responded:
Hi Marco, thank you for writing a detailed review of your experience. We would like to apologize for the poor communication and professionalism you experienced with the construction team for your new home. If there is anything you would like us to follow-up upon, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Would never buy a Lennar home again
- Laura R.
- Verified HomeBuyer
- January 12, 2022
- Riverview, FL
Lennar Title was so bad and the experience with closing ruined the experience of home buying. It took 4 hours to close because they were so backed up. The woman was so rude and we did it from my car. The quality of appliances is so bad, they are pieces of crap and I wish I just got some cash instead. Still unresolved issues.
Lennar responded:
Hi Laura, thank you for taking time to write a review. We are very sorry to hear about the poor experience you had with the closing process, as that is never a great way to celebrate a new home purchase. Additionally, we would like to apologize for the ongoing items that have required attention in your new home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The process was smooth but after living here for a few month
- Elise B.
- Verified HomeBuyer
- January 10, 2022
- Riverview, FL
The process was smooth but after living here for a few month now.The workmanship and quality of materials and appliances are so poor.I have had several issues since moving in.My latest issue was leaking beneath my kitchen sink which damaged the flooring.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Lennar - Horrible house finishing.
- Anonymous
- Verified HomeBuyer
- January 09, 2022
- Hudson, FL
Horrible house finishing. Close in August we are in January and still waiting for things to be fix.
Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about the ongoing items that have required attention for your new home. If there are any items still outstanding, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The builder did a great job.
- Lucia C.
- Verified HomeBuyer
- January 07, 2022
- Sun City Center, FL
The builder did a great job.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Closed in August, still waiting to fix more than 10 issues
- Anonymous
- Verified HomeBuyer
- January 06, 2022
- Land O' Lakes, FL
Closed in August, still waiting to fix more than 10 issues
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
Disappointed with Lennar on condition of new home
- Richard G.
- Verified HomeBuyer
- January 06, 2022
- Lutz, FL
My wife and I were so excited about moving into our new townhouse in Florida. We were all prepared to turn key and settle in. We were not prepared for what we encountered when we arrived home after closing. Appliances were not installed, counter tops damaged and not cut correctly, cabinet doors installed damaged, trim work on doors cut too short, numerous drywall issues, missing window sills, hot water heater didn’t work, numerous issues with paint, home was not cleaned prior to move, floors were covered in drywall mud, paint and grease. Front door had missing weather stripping, water to ...
Lennar responded:
Hi Richard, thank you for sharing your experience with us. We would like to sincerely apologize for the condition of your home after closing and number of issues that needed to be corrected for you. If you have anything that still requires additional attention, please let us know at corporatecustomercare@lennar.com and our team will follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Lennar - We had lots of issues…during framing we saw missing walls and
- Matthew C.
- Verified HomeBuyer
- January 06, 2022
- New Port Richey, FL
We had lots of issues…during framing we saw missing walls and closets. Holes made in the subfloor as well. After move in, it’s been a constant battle of fixing roof leaks, plumbing leaks, and workmanship issues. We wish we never bought this house.
Lennar responded:
Hi Matthew, thank you for taking time to share your experience with us. We would like to sincerely apologize for the numerous items that have needed to be addressed with your new home. If there are any issues outstanding or additional feedback you would like to provide, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 5
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