
Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1208 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Lack of communication
- Joseph B.
- Verified HomeBuyer
- June 21, 2022
- Land O' Lakes, FL
Issues from start to finish. Deadline was off by 6 weeks, major incomplete projects after closing, NO timely responses, several points have to be deducted for quality of craftsmanship and supplies.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Absolutely do not care about the home buyer
- Anonymous
- Verified HomeBuyer
- January 25, 2022
- Riverview, FL
Lennar does, under no circumstances, care about its buyers. They knowingly (construction manager admitted it) cut corners to get homes done in time. They then fail repeatedly to schedule contractors to fix the cut corners. Sales is an entirely different nightmare.
Lennar responded:
Hi, thank you for sharing this review. We are sorry to hear about the disappointing experience you have outlined in your review. If there is ever anything that needs additional attention, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Bad workmanship
- Sharon Z.
- Verified HomeBuyer
- January 19, 2022
- Lutz, FL
I submitted warranty requests more than 20 days ago, still haven't heard back from Lennar. Family room marble window sill still broken in two pieces. BTW, no one ever lived in this townhouse. All the defects are caused by the builder or sub-contractor.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - The house was not finished but was told it would be after two
- Ronald T.
- Verified HomeBuyer
- January 18, 2022
- Land O' Lakes, FL
The house was not finished but was told it would be after two weeks of closing.How to make multiple phone calls to get a ceiling fan in an additional Outlet in garage. The floor was an atrocious after touch up painting was done. Also pointed out additional spots were touch up paint need to be done this was not completed either. The floor was notoriously gross and had to call and Stanley steamer to get the floor done this was a battle with Lennar. I would recommend having everything done prior to signing papers and not putting anything Off. Denise a sales lady was the most helpful.
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Very bad experience, never had this bad experience
- Bharti M.
- Verified HomeBuyer
- December 28, 2021
- Wimauma, FL
New Home buyer please do not do with Docu sign procedure, never get chance to review purchase documents. Sales person high light few things and get you to sign documents, once documents sign and if we question about things to be done in the house, we will get to hear that you sign documents!!!
Lennar responded:
Hi Bharti, thank you for sharing your review. We are sorry for any frustrations you had to experience with your purchase process. If there is anything we can do to help out, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
None
- Jose R.
- Verified HomeBuyer
- December 28, 2021
- Wesley Chapel, FL
Make sure you get everything you were promised
Lennar responded:
Hi Jose, thank you for your review. We are sorry for any issues you have experienced with your new home. If there is anything we can help with, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Not Good qualify in Material
- Everts M.
- Verified HomeBuyer
- November 24, 2021
- Ruskin, FL
Keep the right prices and use it a good material also let the customer shows the designer
Lennar responded:
Hi Everts, thank you for sharing your review. We are sorry for any disappointment you have with the finishes in your new home. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Lennar - They lied to me.
- Rafael C.
- Verified HomeBuyer
- September 28, 2021
- Riverview, FL
They lied to me. They didn’t make the buying experience feel special. They ignore you when you need issues solved. We got yelled at by the painters and the construction manager did nothing about it.
Lennar responded:
Hi Rafael, thank you for this review. We apologize for any issues with communication you faced during the construction of your new home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Lennar - Poor Workmanship
- Natasha M.
- Verified HomeBuyer
- August 17, 2021
- Ruskin, FL
Sales Agent did not disclose property was in a flood zone. Lennar Mtg Rep figures was way off and was not meeting VA guidelines. Was forced to sign punch list stating everything was completed to be able to close. If punch out list not signed it would cost the us the buyers. Lennar promised to complete the pending items on the list from April 2021 and it is now August 2021 and we are still waiting after several request made. Very disappointed with Lennar and will never refer Lennar to anyone.
Lennar responded:
Hi Natasha, thank you for the detailed review. We would like to apologize for the multiple issues you described and would like to assist with any outstanding items. Please reach out to us at corporatecustomercare@lennar.com with any open items and we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Water leak in the house
- Gabriel R.
- Verified HomeBuyer
- June 30, 2021
- Lutz, FL
Two days after we moved in, we found the bottom of our kitchen cabinets were wet. We contacted Lennar right away and they left us without water for 24 hours and drilled through the concrete to find the leak. Three weeks later, it turned out there was another leak which was the result of an unconnected AC pipe from the second floor, flooding the kitchen for a month. Lennar only blamed their contractor, Bayonet Plumbing, the entire time. 30+ people came in and out of our brand-new home for a month, leaving us impossible to stay home due to the construction in the kitchen.
Lennar responded:
Hi Gabriel, thank you so much for your review. We are extremely sorry to hear about the plumbing issues that resulted in you being displaced from your home for repairs. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Worst buying home experience EVER!!!
- Deborah L.
- Verified HomeBuyer
- April 12, 2020
- Wimauma, FL
Although this should have been one of the most exciting times in our lives....it was ABSOLUTELY the worst. If you buy a Lennar home be prepared for whole bunch of promises on the front end (before you sign) and be prepared after you sign to fight with Lennar over EVERY single issue that you have. (The warranty) Also, they switch up the rules for what they promised in order to meet THEIR needs and not YOURS!!! No one wants to take responsibility and they like to pay pass the buck. I strongly recommend getting a home inspection before the drywall goes up... it might save a lot of mental ...
Lennar responded:
Hi Deborah, thank you for taking the time to share your feedback with us, we apologize for any issues you have come across with your new home. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Terrible Quality
- Caitlyn M.
- Verified HomeBuyer
- March 04, 2020
- Riverview, FL
Lennar focuses on quantity rather than quality! I moved in my new home in September and have had nothing but issues! I would never recommend a Lennar home to anyone.
Lennar responded:
Hi Caitlyn, thank you for your feedback about your home. We are sorry to hear about the issues you described and we hope things have improved. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Disappointed
- Nakita H.
- Verified HomeBuyer
- July 17, 2019
- Wimauma, FL
I feel the homes finishing was rushed and small important details overlooked and the KNOWOLOGY group is the worst. Slim to no response to resolve issues and lack of info and guidance
Lennar responded:
Hi Nakita, thank you for sharing your feedback about your experience. We're sorry to hear about these difficulties. Please send any outstanding items to corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Look elsewhere.
- Anonymous
- Verified HomeBuyer
- July 16, 2019
- Tampa, FL
Look elsewhere.
Lennar responded:
Thank you for your feedback. Please feel free to contact us at corporatecustomercare@lennar.com with any items outstanding, so we can review and follow-up. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Numerous rework tickets
- April R.
- Verified HomeBuyer
- February 06, 2025
- Land O' Lakes, FL
Closed two months ago and almost every single week after closing, we experienced issues with the house where we had to call the builder to send contractors out to make corrections. For the price we paid for the house, this is truly unacceptable.
Lennar responded:
Good afternoon April and thank you for sharing your feedback with us. We’re sorry to hear about the issues you have had with your new home. We truly appreciate your patience as we work to address these matters through warranty tickets. I’ve forwarded your feedback to upper management for review. For future questions or warranty requests, please continue reaching out to your local Customer Care Team by submitting requests through your Lennar Account. This ensures your concerns are documented and prioritized for a timely resolution. You’ll also be able to track the progress of your case in real-time and communicate directly with your customer care team. If you haven’t already, we invite you to download the Lennar Account App, which allows you to manage your home right from the palm of your hand. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lies
- Anonymous
- Verified HomeBuyer
- July 20, 2024
- Wimauma, FL
Lied about the community being quiet . Anything but considering legal action. Quality of appliances and cabinets are trash .
Lennar responded:
We are sorry to hear you are not happy with your community, or the quality of the appliances and cabinets. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Never came in contact with one, no clue who they are.
- Mark W.
- Verified HomeBuyer
- April 17, 2024
- Plant City, FL
Closing took over 10 hours, delayed 4 times while I waited in a U Haul. Nothing was fixed that was asked for. None well return phone calls. 2 months later we still can't get mail. Workers speed up and down the road plus trash keeps blowing in the yard. Can't reach HOA about rules.
Lennar responded:
Hi Mark, we are truly sorry for any inconveniences that you may have experienced during your closing. We always want our homeowners to have the best experience and this did not occur. Our division leaders will be made aware of this to help drive improvement. -Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Don’t buy from Lennar
- Anonymous
- Verified HomeBuyer
- November 15, 2023
- San Antonio, FL
I went through different models and they all had white cabinets. I was told I was getting white cabinets, got gray. Was told to bad, you signed the contract. This is what you get, there are no options. Was told if I wanted a custom build, I had to go to a custom builder. I moved in and was trying to get cable hooked up, which is part of the HOA and there was a problem. I spent all day leaving messages and not once was called back. Finally at 4:30 I found someone who guided me in the right direction. Found beer cans in my cabinet while they were still building. Which explains some of ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Mr.
- Dale S.
- Verified HomeBuyer
- July 18, 2023
- Wimauma, FL
House was not done at closing but was forced to close with no recourse. Once closed, was told to call the warranty depth. House was barely clean at closing. I still get emails requesting a signature on a document that I previously had signed 2 times. I've previously purchesed 2 new construction homes and thus was by far the worst. Not happy at all.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Worst experience for new home
- Stephanie D.
- Verified HomeBuyer
- July 11, 2023
- Land O' Lakes, FL
Of course you don’t want last names.. everyone would give the same negative review for the same pitiful construction manager Aaron. There’s not point going on about my experience with Lennar, no one above cares to fix their problems. I just hope EVERYONE I share my experience with turns away from Lennar and saves themselves the headaches! Listen to your friends when they tell you stay away from a Lennar home!!!
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Worst craftsmanship I have ever seen
- Michael M.
- Verified HomeBuyer
- March 21, 2023
- Wesley Chapel, FL
Probably the worst craftsmanship I have ever seen. When you complain about it they basically tell you to close or they will fine you. It has been almost 2 months they still haven’t fixed drywall, paint, tiles, cabinets. James, Kyle, Stephanie all bad. They want the sale and that’s it. Kyle has to be the worst. Took go through the house and see the terrible job and put a stamp of approval is terrible what they do to the consumer. But as the manager Stephanie (I think her name was) it’s all about closing on homes for the investors. They’re mentality is don’t worry about the product being put ...
Lennar responded:
Hi Michael, thank you for your sharing your feedback with us. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at LennarCares@lennar.com. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Dan did a good job but that is it.
- Anonymous
- Verified HomeBuyer
- February 28, 2023
- Tampa, FL
Lennar is extremely unresponsive and quaility of work is poor. I would never buy from Lennar again. I just did a walk-through with BTI Parnters at Marina Pointe. Their attention to detail was night and day comparted to Lennar.
Lennar responded:
Hi, thank you for your review. We are sorry for the poor experience you have faced with your new home. If there are any issues that have not been addressed, please do not hesitate to contact us directly at Lennarcares@lennar.com, so we can follow-up with the local team. - Lennar Customer Care.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Communication issues and sloppy workmanship throughout the entire process.
- Revocable M.
- Verified HomeBuyer
- January 17, 2023
- Wimauma, FL
This was the most unorganized build I have ever had. I used Lennar mortgage and title, thinking it would help communications. However, none of them seemed to communicate nor even know what the other was doing. I had unbelievable issues at every step. My closing was a disaster of miscommunication and they ended up missing 2 pages for me to sign. Then hounded me to sign the pages and fedex them. I have very obvious damages, which were just ignored until after closing and are now “warrenty”. Including a dropped dryer with the back dented in. The grinding noise made me call GE. These are just a ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Worst customer experience ever
- Anonymous
- Verified HomeBuyer
- January 12, 2023
- Tampa, FL
Lennar is horrible. Offered an outrageous interest rate. Had us do a walkthrough when the house was nowhere close to being ready. Rude and unaccommodating staff. Extremely stressful and disappointing experience.
Lennar responded:
Hi, thank you for taking time to share a review. We are both sorry and disappointed to hear about your experience during the buying process and state of your home at closing. If there are any additional items we could address, please send us a message at lennarcares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Run away as fast as you can
- Joshua O.
- Verified HomeBuyer
- January 11, 2023
- Lutz, FL
Was really excited to buy my first home and everything seemed great at the beginning. That was about the only good experience. From the buying experience, to the build, to the close, everything was a nightmare and I would never recommend Lennar to my worst enemy. The title office called me as I was on the way to close telling me I owed more money, literally as I was driving there after being told multiple times I owed nothing more. "Glitch" in their system was the excuse. The house was unfinished when I moved in, and is still unfinished. Almost all of my kitchen cabinets are broken or ...
Lennar responded:
Hi Joshua, thank you for sharing this review. We are both sorry and disappointed to hear about the lack of communication and follow up you have received regarding the state of your home and outstanding items that have not been completed. Please send our team a note at lennarcares@lennar.com, with any details you can provide and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
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