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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1304 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.3 out of 5 stars in Tampa-St. Petersburg Area

1304 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.3

Quality 3.1

Trustworthiness 3.2

Value 3.5

Responsiveness 3.1

Lennar in Tampa-St. Petersburg Area

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Customer Reviews

Buyer BEWARE

  • Anonymous
  • Verified HomeBuyer
  • January 11, 2023
  • Wimauma, FL

Do not close on your home until everything on your punch list is completed. Hire a home inspector. We have had roof leaks, electrical issues with entire rooms, cabinets not completed (we are looking at months before this is done). We have entire doors that needed rehung, tile needed to be replaced and properly installed. We've had one of our bathrooms plumbing completely installed incorrectly. (COLD was HOT and HOT was COLD). When friends and family ask me about Lennar homes, I stir them away. I've bought several homes and never had these many issues with a new home. I bought a 20-year-old ...

Lennar responded:
Hi, thank you for sharing this review. We appreciate the time you have taken and want to apologize for the frustrations you have faced with the state of your new home. Please let us know if there are any issues we can help address. Our team can be reached at lennarcares@lennar.com and will coordinate with the appropriate team, thank you. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Shoddy construction

  • Karen B.
  • Verified HomeBuyer
  • January 10, 2023
  • Wimauma, FL

Let me start off by saying that this is a wonderful community and I’m very happy that I moved here despite the construction issues. The other residents make it the wonderful community. My home sat with no progress being done for much of 2022. It wasn’t until the final month that they hurriedly slapped it together. It shows! I am a disabled veteran and have felt totally overwhelmed with all that needs to be done but I will make sure that Lennar fixes all of the issues with my home. As I type this, tiles are being replaced in my living room. The place basically needs to be repainted, I ...

Lennar responded:
Hi Karen, thank you for your service. We appreciate your feedback and would like to apologize for the frustrations you experienced getting items repaired in your new home. If there is anything our team can do to help, please do not hesitate to reach out at lennarcares@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Beware

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2022
  • Riverview, FL

Very disappointed with Lennar. Everything in the house looks like low quality. The walls are paper thin. You can hear everything. Doors are extremely light weight. Only one internet port in the whole house. Sprinklers don’t work from day 1. When asked was told its not covered under warranty.

Lennar responded:
Hello and thank you for writing this review. We are sorry for the frustrations you have experienced with your home. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Not good

  • Clifford S.
  • Verified HomeBuyer
  • December 20, 2022
  • Tampa, FL

I have been waiting for them to fix things for over a month now. My yard continues to flood they left a tree up in the back yard that is touching my house we paid for a premium lot and did not receive that. We are unable to even use our backyard due to the water rhe back yard retains. I am not gonna eat these cost for a 400k plus home. The home was rushed and there were many issues not tended to. Lennar knew the yard flooded Jamar said I may need French drains. Which tells me lennar knows about the flooding issue. As a first time home owner i wish I never dealt with lennar at this point. ...

Lennar responded:
Hi Clifford, thank you for taking time to write a review of your experience. We appreciate the feedback you have shared and want to apologize for the issues you have experienced with your yard. If this issue still needs to be addressed, please send us a message at lennarcares@lennar.com with your contact information and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

So many issues

  • Ryan F.
  • Verified HomeBuyer
  • November 22, 2022
  • Riverview, FL

Washing machine when on the spin cycle bangs the side The Dishwasher started smoking on the first use. The floors in the master bedroom squeaks very loudly as if it’s an old house. Paint on the carpet and tiles was told they be back to clean up. Of course no one came.

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar Quality

  • David R.
  • Verified HomeBuyer
  • November 22, 2022
  • Riverview, FL

At the time of the initial walk thru, there was no electricity, therefore we could not properly inspect the home. There were many issues with this home, that simply is unsatisfactory for the price we paid. We are still in repair mode and to be honest, I don't wish to enter ticket after ticket for items that should have never existed in the first place.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Hindsight

  • Natalie N.
  • Verified HomeBuyer
  • November 22, 2022
  • Wimauma, FL

I’m surprise you ask. From day one there have been issues. Some resolved others still waiting and waiting. My current (but not least) issue is a situation whereby the way the roof is pitched , When it rains, the ground below becomes saturated and flooded by a deluge of water pouring off the roof. If it were concrete below, it would be a none issue but being dirt, it can only stand enough water before flooding and doing a surmountable damage to the ground below it. I have noticed there were many Sunrise model homes that had gutters installed to alleviate the damage done after each rain. I ...

Lennar responded:
Hi Natalia and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Poor quality, poor communication, poor follow-through

  • Joshua N.
  • Verified HomeBuyer
  • October 22, 2022
  • Tampa, FL

During the buying process we never received updates from the building manager, although we were promised that we would receive weekly updates. At the initial walk-through, there was a long list of punch items to be done. We were promised they would be done by the closing the following Wednesday, when we arrived at the closing walk-through 90% of items were still incomplete, including zero appliances. We agreed to close with the understanding that all issues would be completed by Friday. 2 months later we still have a long punch list of items that are not complete. We never met the ...

Lennar responded:
Hi Joshua and thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Would not buy again.

  • Kalen S.
  • Verified HomeBuyer
  • October 19, 2022
  • Land O' Lakes, FL

The model home (McGinnis) and our builder rep (Suzette) brought my wife and i to grow fond of Lennar. We had a great first impression however, soon after little things start to make one see it’s not that great. The process and stages of building the home are subpar at best. The trades are awful. Lennar’s business model is flawed. To allow a customer to watch and entire house built from the ground up and not allow them to meet their general contractor to discuss building issues is a complete lack of care for any customer relations. Lennar’s idea is to tell your builder rep (who isn’t up to ...

Lennar responded:
Hi Kalen, thank you for sharing your comments about your new home and the construction process. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Homebuyer

  • Joseph F.
  • Verified HomeBuyer
  • October 18, 2022
  • Land O' Lakes, FL

Still waiting for plenty of work to be done that is supposed to be under warranty. We closed on our home on Aug.29th,2022, and still not 1 issue has been taken care of. I will not be promoting Lennar to any of my family or friends. Under responses to issues it wouldn't let me leave zero stars so i had to put 1.

Lennar responded:
Hi Joseph and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Will not purchase a Lennar home again

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2022
  • Sun City Center, FL

The lender was very non responsive - until I went with an outside lender, then they were in contact daily trying to get my business back. There were several problems in the house before and after closing, including shoddy workmanship and poor attention to detail. For example the house was clearly not cleaned before closing. To be fair, out of my list of about 15-20 items needing to be addressed they took care of just about everything timely and well done.

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

So Disappointed

  • Regine S.
  • Verified HomeBuyer
  • October 17, 2022
  • Wesley Chapel, FL

What's the sense of doing a walk through if the issues weren't addressed? I should have not believe the builder that they would be addressed after closing. It was also disappointing that Lennar did not provide a welcome or after closing packet with instructions. I will never buy another Lennar home.

Lennar responded:
Hello Regine and thank you for your comments. We’re sorry to hear about your negative experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Deplorable

  • Anna B.
  • Verified HomeBuyer
  • September 20, 2022
  • Land O' Lakes, FL

Aaron was phenomenal and has done all that he can to try and make the best of an unpleasant experience; he has truly been the only Lennar representative who values customer service and should be moved into a position of higher responsibility. The remainder of our experience has been wrought with nothing but frustration with Lennar blaming trade partners, the market, etc. I would never recommend a Lennar home and we have purchased two in here last year with a similar experience.

Lennar responded:
Hi Anna, and thank you for sharing your comments about your experience. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

I will not work with Lennar again

  • Tori S.
  • Verified HomeBuyer
  • August 29, 2022
  • Tampa, FL

Where do I start... We purchased a new home by Lennar while it was still under construction and there's been countless issues. They are non-negotiable on closing dates. We were out of the country on their proposed closing date and they did not care and did nothing to help us out to get the closing date moved by a few days. We have only been in our house for a month and a half and have had to put in multiple work orders for loose floor tiles, a tub being clogged from construction materials, our closet shelving literally falling off of the wall, etc. They work with companies that don't show up ...

Lennar responded:
Hello Tori and thank you for writing this review. We want to apologize for the frustrations you have experienced with the purchase and quality of your new home. If there are still any warranty repairs in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Very Little Communication and Poor Workmanship

  • Sherry M.
  • Verified HomeBuyer
  • August 16, 2022
  • Ruskin, FL

They slap up homes so quickly that the workmanship is that of a high school kid in a building and trades class. The appliances appear to be all scratch and dent. The warranty repairs take forever and promises are made and not followed up on. Overall, I would not recommend Lennar to anyone. I thought Pulte was bad!

Lennar responded:
Hi, thank you for your review. We are sorry for any issues you have experienced with the quality of your home and customer care assistance. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Lennar - The experience is real bad,first the sales person woman was rude

  • Bitan A.
  • Verified HomeBuyer
  • July 28, 2022
  • Ruskin, FL

The experience is real bad,first the sales person woman was rude ,after complaining to her supervisor it became good. The loan officer lady Rachel Davies is real pain and very rude. After closing the house we observed multiple issues.including door and cabinet needs to be replaced and it is almost 45 days still the doors and cabinets not replaced. Over all it is a very bad experience with Lennar.

Lennar responded:
Hello Bitan,

Thank you for writing this review. We appreciate your feedback. We want to apologize for the frustrations you have experienced both in the sales process as well as a new homeowner. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Value 1

Responsiveness 1

Lennar - So many issues they don’t want to fix!

  • Budiman K.
  • Verified HomeBuyer
  • July 12, 2022
  • Lutz, FL

So many issues they don’t want to fix! Beware and hire home inspector before signing at closing

Total Score 2


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Been 60 days still one of the bedroom is not finished

  • Anonymous
  • Verified HomeBuyer
  • June 22, 2022
  • Wesley Chapel, FL

1. Even though we reported these issues during pre-drywall inspection, none of those were fixed 2. Forced us in a threatened way to close the house even without fixing the reported issues. 3. I fell and tripped in the room because of pulled out carpet, frames and closet doors left in the room without any safety concerns. 4. Multiple meetings and multiple people come in and go to look at the issues. This affected my work and personal life significantly in a negative way. It is unacceptable and negligent on their part to let us suffer this long.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

broken irrigation systems

  • Hong D.
  • Verified HomeBuyer
  • June 15, 2022
  • Plant City, FL

When we did the inspection few days before closing, the irrigation system broke. So Lennar turned it off. This killed our lawn because no water for the grass. Lennar promised us that they will take care of the lawn and irrigation system. What they did was let the irrigation water the grass everyday and the running time was very long. The front and back yard turned to paddle, wasted a lot water. The water bill for the first month was more than 600 with no one live in the house. And the house was very dirty, some construction waste left inside the garage. We have to hire the cleaner to clean ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - My house was dirty when we moved in.

  • Hilda R.
  • Verified HomeBuyer
  • June 14, 2022
  • Plant City, FL

My house was dirty when we moved in. The paint look like a child had painted the ininsideCabinets in my bathroom have glue all over them glue on the main bathroom floor. The light fixture in the main bathroom is falling down and no one seems to care. I can't walk on either side of my yard because there is a really bad slope

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor Workmanship

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2022
  • New Port Richey, FL

Lennar is a poor builder that is full of excuses. They contract with cheap trades who do not respect that this is someone’s home nor do they care about their workmanship. Many of the trades have cut corners and did shotty work, including crooked doors, ceilings, and general crappy cover ups. Lennar should be ashamed of themselves.

Lennar responded:
Hi, thank you for sharing a review. We want to apologize for the disappointing workmanship you have described and will be sure to pass this feedback on to the local team. If there are any items that still require additional follow up, please reach out to our team at corporatecustomercare@lennar.com, with any details you can provide. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

lack of guidance and direction, massive confusion and gaps in follow-up, zero accountability. Very sloppy workmanship and No attention to details.

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2022
  • Riverview, FL

The overall workmanship was poor, final product was rushed with many gaps from broken cabinets, sloppy paint job. Insurance premium through HIPPO (subsidiary of Lennar) was not paid forcing lapse in homeowner's policy and issuance of multiple dunning notices.

Lennar responded:
Hi, thank you for taking time to share this review. We are very sorry to hear about the multitude of issues you have experienced with your home and homeowner's insurance. If there is anything we can do to follow up on outstanding items, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

It was my worst experience with Lennar!

  • Zohra S.
  • Verified HomeBuyer
  • April 19, 2022
  • Ruskin, FL

The material is very cheap, the work was done quickly and is falling apart. They take so long to fix the stuff they have messed up on. I would pay abit more next time and get a better builder.

Lennar responded:
Hello, Zohra. Thank you for your feedback. We are sorry to hear this was your worst experience with Lennar. We want to apologize for the unsatisfactory workmanship, materials, and wait times. We want to help. If there are remaining items we can assist you with, please let us know at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lack of action

  • Yara B.
  • Verified HomeBuyer
  • February 22, 2022
  • Ruskin, FL

While the house was completed, due to the rush the house has so many issues. The lack of response from Lennar is insane. I have people showing up with no prior warning, its been over a month and problems just keep arising. We pointed out things during final inspection in Dec that still are not repaired. My cabinets need repair and they want to come in 6 months to repair them? My breakers were tripping, down the towel holder falling and need to be repaired twice. The paint job looks like my teenager did it. The list just keeps going.

Lennar responded:
Hi Yara, thank you for taking time to share a review. We appreciate your feedback and are sorry to hear about the poor experience you have faced with your new home. Additionally, we would like to apologize for the poor communication provided by the team. If you have any outstanding items in which we could provide assistance, please do not hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Should of went with Taylor Morrison

  • Anonymous
  • Verified HomeBuyer
  • February 15, 2022
  • Land O' Lakes, FL

Horrible Craftsmanship. home was rushed. 1 week after close and we've had major leaks. Worse home buying experience. Will never buy nor recommend a Lennar home again.

Lennar responded:
Hi, thank you for this review. We want to apologize for the issues you have faced, including the leaks which must have caused major inconvenience and frustration. If you ever need additional assistance or want to share detailed feedback, please send us a message at corporatecustomercare@lennar.com and we will coordinate with the appropriate team. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1