Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1216 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.3 out of 5 stars in Tampa-St. Petersburg Area

1216 Reviews in Tampa-St. Petersburg Area

Star Rating Breakdown

Ratings by Category

Overall 3.3

Quality 3

Trustworthiness 3.1

Value 3.4

Responsiveness 3.1

Lennar in Tampa-St. Petersburg Area

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Customer Reviews

First and LAST Lennar home

Samuel S.
Verified HomeBuyer
June 25, 2019
Riverview, FL

Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.

Lennar responded:
Hi Samuel, thank you for letting us know about your experience. Please send us an email with the issues you have found and we will follow-up. Our email address is corporatecustomercare@lennar.com. Thank you.

Total Score 1

Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Salesperson did not keep up her word

Giovanni G.
Verified HomeBuyer
February 19, 2025
Plant City, FL

This was probably their easiest sale they had and even though i was very flexible with their demands it was not the same way from them. They moved my closing date without telling me juat days prior when they knew I had my airlines tickes purchased. They promised house will come with fans and it did not. Very disappointed about their service and how unflexible they were. Thwy sold a house so it is all what matters to them!!

Lennar responded:
Good morning Giovanni, and thank you for bringing this to our attention. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to contact your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Forgotten

Kristina C.
Verified HomeBuyer
December 03, 2024
Tampa, FL

I got my keys but didn’t get my garage door opener or my mailbox key. As a first time home buyer it was not only annoying but very difficult to deal with . I didn’t like the roughness and the figure it out mentality that I slowly came to realize. It was a very rushed process and I had to find out or contact them about my keys which should have been explained to me.

Lennar responded:
Good morning Kristina, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Horrible experience with construction manager , lennar insurance , lennar morgtage -

Pragya B.
Verified HomeBuyer
September 24, 2024
Lutz, FL

Extremely bad experience with construction manager , some of my stuffs are still not fixed that was promised to fix after closing Horrible experience with Lennar insurance Bad experience with Lennar mortgage HOA response time very late Over all response time late

Lennar responded:
Good morning Pragya, We appreciate you sharing your feedback. We are truly sorry to hear that we fell short in providing you with a good homebuyer experience. If there are still outstanding warrantable issues, please reach out to us by sending an email to [LennarNews@Lennar.com](mailto:LennarNews@Lennar.com), referencing this review and detailing your concerns so we can help you follow up. Sincerely, Lennar Corporate Customer Care

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Poor service, communication, lack of ownership, poor quality control

Angel H.
Verified HomeBuyer
August 15, 2023
Zephyrhills, FL

1. poor communication within departments; no one takes ownership; it's a pass-the-hot potato mentality. We were told.. “to sign this” with no exceptions or you can't close, with issues pending. House was dirty with bugs and spider, paint in the rugs. 2. Day one range did not work, had to wait 3 weeks to get it fix, and no one cared. 3. Electrical issues, took you 31/2 weeks to get it fixed, and you knew it was a known issue. You could care less if we had power. 4. Loan officer's poor communication had to chase the officer down to lock in my rate. 5. Would not recommend

Lennar responded:
Good afternoon Angel, and thank you for your feedback. We are sorry to hear there was lack of communication and felt like no one cared. If there are still any unresolved issues or if we can be of any help to you in the future, please do not hesitate to reach out to us at LennarCares@Lennar.com. We will gladly follow up with you. Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Not worth to buy

Anonymous
Verified HomeBuyer
September 14, 2022
Riverview, FL

Its not worth to buy. Lots of challenges and pains.

Lennar responded:
Hi, we appreciate your feedback. Please let us know if there is anything we can do to assist you going forward, do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Overall experience was not good

Shacobi R.
Verified HomeBuyer
September 13, 2022
Sun City Center, FL

Make sure before you close you have builders fix any issues don’t sign and let them promise that it will be fixed

Lennar responded:
Hi Shacobi, and thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Do not close if you aint satisfied at final walk

Anonymous
Verified HomeBuyer
July 12, 2022
Lutz, FL

Write everything on exception list, do not close if you aint satisfied. Lennar warranty is a mess. Construction managers are worse.

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Lack of communication

Joseph B.
Verified HomeBuyer
June 21, 2022
Land O' Lakes, FL

Issues from start to finish. Deadline was off by 6 weeks, major incomplete projects after closing, NO timely responses, several points have to be deducted for quality of craftsmanship and supplies.

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Absolutely do not care about the home buyer

Anonymous
Verified HomeBuyer
January 25, 2022
Riverview, FL

Lennar does, under no circumstances, care about its buyers. They knowingly (construction manager admitted it) cut corners to get homes done in time. They then fail repeatedly to schedule contractors to fix the cut corners. Sales is an entirely different nightmare.

Lennar responded:
Hi, thank you for sharing this review. We are sorry to hear about the disappointing experience you have outlined in your review. If there is ever anything that needs additional attention, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Bad workmanship

Sharon Z.
Verified HomeBuyer
January 19, 2022
Lutz, FL

I submitted warranty requests more than 20 days ago, still haven't heard back from Lennar. Family room marble window sill still broken in two pieces. BTW, no one ever lived in this townhouse. All the defects are caused by the builder or sub-contractor.

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - The house was not finished but was told it would be after two

Ronald T.
Verified HomeBuyer
January 18, 2022
Land O' Lakes, FL

The house was not finished but was told it would be after two weeks of closing.How to make multiple phone calls to get a ceiling fan in an additional Outlet in garage. The floor was an atrocious after touch up painting was done. Also pointed out additional spots were touch up paint need to be done this was not completed either. The floor was notoriously gross and had to call and Stanley steamer to get the floor done this was a battle with Lennar. I would recommend having everything done prior to signing papers and not putting anything Off. Denise a sales lady was the most helpful.

Total Score 1

Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Very bad experience, never had this bad experience

Bharti M.
Verified HomeBuyer
December 28, 2021
Wimauma, FL

New Home buyer please do not do with Docu sign procedure, never get chance to review purchase documents. Sales person high light few things and get you to sign documents, once documents sign and if we question about things to be done in the house, we will get to hear that you sign documents!!!

Lennar responded:
Hi Bharti, thank you for sharing your review. We are sorry for any frustrations you had to experience with your purchase process. If there is anything we can do to help out, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

None

Jose R.
Verified HomeBuyer
December 28, 2021
Wesley Chapel, FL

Make sure you get everything you were promised

Lennar responded:
Hi Jose, thank you for your review. We are sorry for any issues you have experienced with your new home. If there is anything we can help with, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Not Good qualify in Material

Everts M.
Verified HomeBuyer
November 24, 2021
Ruskin, FL

Keep the right prices and use it a good material also let the customer shows the designer

Lennar responded:
Hi Everts, thank you for sharing your review. We are sorry for any disappointment you have with the finishes in your new home. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Lennar - They lied to me.

Rafael C.
Verified HomeBuyer
September 28, 2021
Riverview, FL

They lied to me. They didn’t make the buying experience feel special. They ignore you when you need issues solved. We got yelled at by the painters and the construction manager did nothing about it.

Lennar responded:
Hi Rafael, thank you for this review. We apologize for any issues with communication you faced during the construction of your new home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Lennar - Poor Workmanship

Natasha M.
Verified HomeBuyer
August 17, 2021
Ruskin, FL

Sales Agent did not disclose property was in a flood zone. Lennar Mtg Rep figures was way off and was not meeting VA guidelines. Was forced to sign punch list stating everything was completed to be able to close. If punch out list not signed it would cost the us the buyers. Lennar promised to complete the pending items on the list from April 2021 and it is now August 2021 and we are still waiting after several request made. Very disappointed with Lennar and will never refer Lennar to anyone.

Lennar responded:
Hi Natasha, thank you for the detailed review. We would like to apologize for the multiple issues you described and would like to assist with any outstanding items. Please reach out to us at corporatecustomercare@lennar.com with any open items and we will follow-up with the team. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Water leak in the house

Gabriel R.
Verified HomeBuyer
June 30, 2021
Lutz, FL

Two days after we moved in, we found the bottom of our kitchen cabinets were wet. We contacted Lennar right away and they left us without water for 24 hours and drilled through the concrete to find the leak. Three weeks later, it turned out there was another leak which was the result of an unconnected AC pipe from the second floor, flooding the kitchen for a month. Lennar only blamed their contractor, Bayonet Plumbing, the entire time. 30+ people came in and out of our brand-new home for a month, leaving us impossible to stay home due to the construction in the kitchen.

Lennar responded:
Hi Gabriel, thank you so much for your review. We are extremely sorry to hear about the plumbing issues that resulted in you being displaced from your home for repairs. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Worst buying home experience EVER!!!

Deborah L.
Verified HomeBuyer
April 12, 2020
Wimauma, FL

Although this should have been one of the most exciting times in our lives....it was ABSOLUTELY the worst. If you buy a Lennar home be prepared for whole bunch of promises on the front end (before you sign) and be prepared after you sign to fight with Lennar over EVERY single issue that you have. (The warranty) Also, they switch up the rules for what they promised in order to meet THEIR needs and not YOURS!!! No one wants to take responsibility and they like to pay pass the buck. I strongly recommend getting a home inspection before the drywall goes up... it might save a lot of mental ...

Lennar responded:
Hi Deborah, thank you for taking the time to share your feedback with us, we apologize for any issues you have come across with your new home. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address, so we can follow up for you. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Terrible Quality

Caitlyn M.
Verified HomeBuyer
March 04, 2020
Riverview, FL

Lennar focuses on quantity rather than quality! I moved in my new home in September and have had nothing but issues! I would never recommend a Lennar home to anyone.

Lennar responded:
Hi Caitlyn, thank you for your feedback about your home. We are sorry to hear about the issues you described and we hope things have improved. Please email us at corporatecustomercare@lennar.com if there are items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Disappointed

Nakita H.
Verified HomeBuyer
July 17, 2019
Wimauma, FL

I feel the homes finishing was rushed and small important details overlooked and the KNOWOLOGY group is the worst. Slim to no response to resolve issues and lack of info and guidance

Lennar responded:
Hi Nakita, thank you for sharing your feedback about your experience. We're sorry to hear about these difficulties. Please send any outstanding items to corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Look elsewhere.

Anonymous
Verified HomeBuyer
July 16, 2019
Tampa, FL

Look elsewhere.

Lennar responded:
Thank you for your feedback. Please feel free to contact us at corporatecustomercare@lennar.com with any items outstanding, so we can review and follow-up. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Numerous rework tickets

April R.
Verified HomeBuyer
February 06, 2025
Land O' Lakes, FL

Closed two months ago and almost every single week after closing, we experienced issues with the house where we had to call the builder to send contractors out to make corrections. For the price we paid for the house, this is truly unacceptable.

Lennar responded:
Good afternoon April and thank you for sharing your feedback with us. We’re sorry to hear about the issues you have had with your new home. We truly appreciate your patience as we work to address these matters through warranty tickets. I’ve forwarded your feedback to upper management for review. For future questions or warranty requests, please continue reaching out to your local Customer Care Team by submitting requests through your Lennar Account. This ensures your concerns are documented and prioritized for a timely resolution. You’ll also be able to track the progress of your case in real-time and communicate directly with your customer care team. If you haven’t already, we invite you to download the Lennar Account App, which allows you to manage your home right from the palm of your hand. Sincerely, Lennar Corporate Customer Care ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Lies

Anonymous
Verified HomeBuyer
July 20, 2024
Wimauma, FL

Lied about the community being quiet . Anything but considering legal action. Quality of appliances and cabinets are trash .

Lennar responded:
We are sorry to hear you are not happy with your community, or the quality of the appliances and cabinets. If there are any outstanding warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Never came in contact with one, no clue who they are.

Mark W.
Verified HomeBuyer
April 17, 2024
Plant City, FL

Closing took over 10 hours, delayed 4 times while I waited in a U Haul. Nothing was fixed that was asked for. None well return phone calls. 2 months later we still can't get mail. Workers speed up and down the road plus trash keeps blowing in the yard. Can't reach HOA about rules.

Lennar responded:
Hi Mark, we are truly sorry for any inconveniences that you may have experienced during your closing. We always want our homeowners to have the best experience and this did not occur. Our division leaders will be made aware of this to help drive improvement. -Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

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