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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1208 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.3 out of 5 stars in Tampa-St. Petersburg Area

1208 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.3

Quality 3

Trustworthiness 3.1

Value 3.4

Responsiveness 3.1

Lennar in Tampa-St. Petersburg Area

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Customer Reviews

Do Not Buy from Lennar

  • Anonymous
  • Verified HomeBuyer
  • January 10, 2023
  • Wesley Chapel, FL

My new home was delivered unfinished. No follow-up on when things will get fixed. To name a few issues of MANY, my kitchen is unfinished, closet doors were not painted correctly, all doors are damaged, concrete floors in porch and patio are ruined, and after closing, we found out there is no infrastructure for the internet (we live in a "connected ultra wifi community."

Lennar responded:
Hi, thank you for sharing this review. We appreciate the time you have taken and want to apologize for the frustrations you have faced with the state of your new home. Please let us know if there are any issues we can help address. Our team can be reached at lennarcares@lennar.com and will coordinate with the appropriate team, thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Worst new home experience ever

  • Shaun M.
  • Verified HomeBuyer
  • December 20, 2022
  • Wesley Chapel, FL

This is by far the worst new home experience ever, due to the fact that the home was poorly done and rush with missing cabinets in which I have to wait until Feb to get finished, poor and sloppy job on the interior painting in which half of the wall were not even touch and had to paint myself. For this to be a new home felt like a fixer upper, Felt sorry for the new construction manager in which no fault of his own was very helpful and tried to fix many of the problems in which I was not the only one. I totally blame Lennar for rushing and allowing the sloppiness that took place for an over ...

Lennar responded:
Hi Shaun, thank you for sharing this review. We appreciate the time you have taken and want to apologize for the frustrations you have faced with the state of your new home. Please let us know if there are any issues we can help address. Our team can be reached at lennarcares@lennar.com and will coordinate with the appropriate team, thank you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Disappointed

  • Jennifer B.
  • Verified HomeBuyer
  • October 18, 2022
  • Riverview, FL

I have to say, buying our new Lennar home has been one of the most stressful experiences of my life. From our walkthrough (with no lights or AC), to closing day where these issues were still not resolved, to issues that are still not resolved in our home almost 2 months after closing. You have to jump through hoops to get things fixed, even when they been notated multiple times. The materials in the home are cheap- pressed wood cabinets and laminate counters in the bathrooms. It’s very clear that once the sale was made, we were no longer a priority. The workmanship inside the home is shoddy. ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Horrible response

  • Elvera K.
  • Verified HomeBuyer
  • August 03, 2022
  • Ruskin, FL

Purchased house was told I would get touch up paint, never received! Three boxes to replacement tiles, was told to text Nolan did on several occasions never received. Doors painted with semi gloss, touched up with flat paint. We have paint on carpets in bedrooms Just horrible

Lennar responded:
Good afternoon Elvera, thank you for your review, we appreciate your feedback. Please do not hesitate to contact us at corporatecustomercare@lennar.com if there are any items you need us to follow up with the local team. - Lennar Customer Care Team

Total Score 1


Quality 1

Trustworthiness 3

Value 1

Responsiveness 1

The un finished work on the house

  • Don S.
  • Verified HomeBuyer
  • April 27, 2022
  • Spring Hill, FL

They said the the repairs would be done 5 days after closing now I have been my home for 7 weeks and still no work has been done word to new buyers don't sign at closing until the home is done

Lennar responded:
Hi Don, thank you for this review. We would like to apologize for the number of outstanding items that remained well after closing. Please send us a message at corporatecustomercare@lennar.com if there are any issues that still need to be addressed and our team will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lack of quality and details were beyond disappointing.

  • Christopher M.
  • Verified HomeBuyer
  • March 29, 2022
  • Land O' Lakes, FL

For a home that was over 1/2 a million dollars, the quality and craftsmanship were not there. Things never added up to what the builder was thinking from the landscaping (who puts really big trees right next to one's house and expects there not to be a problem 10 years down the road), Even the kitchen looked like someone brought in a bathroom with the subway tile backsplash in which we asked not to be put in. The outside of our home is not painted in the proper color scheme as indicated in the design plans. The master bathroom shower has a small shower head on one side of the shower and 80+ ...

Lennar responded:
Hi Christopher, thank you for this detailed review. We are sorry to hear about the disappointment you have with the design and functionality of your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 3

Value 1

Responsiveness 1

The poor condition the house was given, inspections not inspected. Closing day walkthrough was 3 hours due to all issues. Still resolving .

  • Maria A.
  • Verified HomeBuyer
  • March 22, 2022
  • Apollo Beach, FL

Spend the extra money and go with a better builder

Lennar responded:
Hi Maria, thank you for sharing a review. We are sorry you have been presented with so many issues and a poor experience since purchasing your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Lennar - Horrible house finishing.

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2022
  • Hudson, FL

Horrible house finishing. Close in August we are in January and still waiting for things to be fix.

Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about the ongoing items that have required attention for your new home. If there are any items still outstanding, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - We hears nothing but good things about Lenna but had trouble

  • Tiffany P.
  • Verified HomeBuyer
  • December 29, 2021
  • Zephyrhills, FL

We hears nothing but good things about Lenna but had trouble from day one due to Carlos.

Lennar responded:
Hello Tiffany, thanks for your review. We want to apologize for any problems you may have experienced since the purchase of your new Lennar home. If you need assistance moving forward you may reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Customer Service

  • Jason P.
  • Verified HomeBuyer
  • December 15, 2021
  • Sun City Center, FL

Customer service with various parts of Lennar were horrible and have no idea what the word communication means.

Lennar responded:
Hi Jason, thank you for this review. We would like to apologize for the poor communication and service you have experienced. If you would like us to follow up on anything, please send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

My first and last with Lennar

  • Catherine S.
  • Verified HomeBuyer
  • April 05, 2021
  • Hudson, FL

The mortgage company with Lennar has horrible customer service. They treat their clients like crap after all the effort they put into buying their homes. I'd never buy with Lennar again.

Lennar responded:
Hi Catherine, thank you for the review. We would like to apologize for any issues you experienced during the mortgage process. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com with any items requiring attention, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Poor craftsmanship

  • Amy G.
  • Verified HomeBuyer
  • October 01, 2019
  • Riverview, FL

This isn't my first home with Lennar and I was very happy with my previous purchase but not so happy with my recent purchase. The home has had numerous problems including roof leak. I'm very unhappy and filled with buyer remorse. This will be my last Lennar home.

Lennar responded:
Hi Amy, thank you for your feedback about your new home purchase. We are sorry to hear that this purchase did not measure up to your previous experience with Lennar. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Quantity, not quality should be the Lennar motto!

  • Anonymous
  • Verified HomeBuyer
  • July 18, 2019
  • Riverview, FL

If you are going to purchase a Lennar home be sure you can be onsite everyday looking at the construction being done. The workmanship was not good on our house and we will be putting in rework tickets the entire year during our warranty period. You also need to do a thorough walk through before you accept the house and pack your patience for closing; just plan on a three hour ordeal. Good luck!

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the difficulties you described. Please send a message to us with any outstanding issues, so we can follow-up for you. Our email address is corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Incorrect sales information

  • Anonymous
  • Verified HomeBuyer
  • January 15, 2025
  • Brooksville, FL

Terrible service from the sales person. Construction mgr was very responsive and fixed all issues.

Lennar responded:
Good morning and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process, especially with your sales agent. We are happy to hear that your construction manager was very responsive an fixed all issues. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Brand new house but it's one problem after another.

  • Marc T.
  • Verified HomeBuyer
  • October 23, 2024
  • Lutz, FL

So many problems, but the biggest one is that my brand new house that I closed less than 2 months ago, now has diffused mold in the kitchen and a water leak under the concrete. I can't even move in even though I'm about to make second mortgage payment.

Lennar responded:
We are sorry to hear about the mold and water leak under the concrete, Marc. We understand how frustrating it can be to encounter issues with your new home. Please know that we are committed to improving your experience, and we would appreciate the opportunity to earn back your trust. if there are still any outstanding issues or concerns, please don't hesitate to contact us by sending an email to CorporateCustomerCare@Lennar.com referencing this review and detailing your request so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Horrible Experience Regardless of Price

  • Darren S.
  • Verified HomeBuyer
  • October 16, 2024
  • Lutz, FL

Where to start? Immediate leak from upstairs kids bathroom the first time one of them took a shower. Leaked down into the bottom floor soaking insulation. Still waiting five weeks later for it to be fully fixed so my daughter can have her on room back, so we don’t have large holes in her wall and the downstairs ceiling. Whoever put in the grass cared nothing about people safely mowing their lawns. The first time I mowed (after Lennar didn’t for three weeks), I took chunks out of the blades in the lawnmower because large chunks of cement and thick gauge wire were left in the yard. Related ...

Lennar responded:
Thank you for taking the time to share your feedback, Darren. We sincerely apologize for the numerous issues you have encountered with your new home and the inconvenience they have caused. Your concerns about the leak, lawn safety, and the quality of amenities are important to us, and we will ensure that they are reviewed by the appropriate ...

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Bad

  • Brenda M.
  • Verified HomeBuyer
  • September 17, 2024
  • Riverview, FL

Lack of communication between departments. Not flexible. A lot of issues with the house. Cheap materials

Lennar responded:
Good afternoon Brenda, ...

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Wouldn’t do it again

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2024
  • Land O' Lakes, FL

Not professional , not informed correctly , bad communication . I’ve dealt with builders in the past and did not experience what I have experienced with Lennar . Their finance team is no good

Lennar responded:
We are sorry to hear we did not meet your expectations. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible Home Buying Experience

  • Anonymous
  • Verified HomeBuyer
  • March 26, 2024
  • Land O' Lakes, FL

We selected Lennar because it was building homes in the area we wanted to live. No other builders really had inventory in our our price range and timeline. What a mistake! Worst experience I've ever had. They were late completing the home. The mortgage division is incompetent. They cost us thousands of dollars due to their mistakes.

Lennar responded:
Hi, thank you for sharing your experiences with us. We are truly sorry that your homebuying experience was not the best and we are going to be informing our division leaders about this to address. -Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Home Owner

  • Jody A.
  • Verified HomeBuyer
  • September 19, 2023
  • Wesley Chapel, FL

Not a good experience with the sales manager and her forcing us to close on the house to meet month ends numbers when repairs and gas line leak needed to be fixed. They threatened that if we didn't close even though there were major issues that they would put us in default and we would have to pay late fees. For our initial walkthrough the home was a mess, wasn't cleaned and debris all over but wanted to close on time and blame us despite these issues

Lennar responded:
Good afternoon Jody, We appreciate you for sharing your feedback with us. We apologize for any negative experience you may have encountered. If there are still any unresolved issues please do not hesitate to reach out to us at LennarCares@Lennar.com. We will gladly follow up with you. - Lennar Customer Care.

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Unpleasant experience.

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2023
  • San Antonio, FL

Home was supposed to be completed in 5/2023 which is the reason we selected the property. We were then told it would close in June 2023. We coordinated the sale of our residence to coincide with the closing date in June. The closing was then pushed out to July 2023. We did a walk through of the property several days before the closing and marked numerous items that needed to be repaired (cracked tiles, cracked pavers, exterior issues, dead landscaping, missing sod in numerous places, missing blinds, bugs, not cleaned, missing caulking, drywall issues, holes in concrete, etc). We were ...

Lennar responded:
Thank you for posting your review. We are sorry to hear you did not have a pleasant experience. If there are still any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Promises are made but not followed through with.

  • Patricia M.
  • Verified HomeBuyer
  • July 19, 2023
  • San Antonio, FL

Make sure you are getting the whole truth about the fees that are charged here. There are 3 different accounts: 1 - $180.00 the second fee is $237.01 the third B is $112.00. We were told everything was covered under the $180.00. But it isn’t so buyer be aware of what you are told. Next time I will get everything in writing with signatures. Trust me no one wants to make this mistake right.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

The person that I had for signing Kim was not very nice or helpful with the issues we were having.

  • Janet D.
  • Verified HomeBuyer
  • July 18, 2023
  • Wimauma, FL

I am very disappointed in the quality of work. There were so many issues with the house prior to my closing it was a very sad day by no means not a happy day. And still dealing with issues that should have been done right before closing. I would not refer anyone to buying a Lennar home in this community. Everyone that I have had the pleasure meeting has said that they have had nothing but problems. This is not a good thing coming from others and the workers say we do what we get paid for what does that tell you. I have had to spend a lot out of my own pocket to get the work done the right ...

Lennar responded:
Good afternoon, I am sorry this has been a frustrating experience for you, and I want to thank you for sharing your feedback with us. If there are outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Disappointing

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2023
  • Land O' Lakes, FL

Started off with a leak before closing and it’s been 2 months after we closed and it’s still not fully rectified. It takes numerous follow ups on our part to get anything moving. The warranty team has been the only competent people during this process and I do thank Stephanie and Shaun. Neighbors next door smoke detector goes off at least once a week for hours showcasing the material in the homes isn’t great quality. HOA is impossible to get ahold of and annoyed when you do reach out with questions. Homes seem rushed and once it’s thrown together it’s pretty obvious the areas they just ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Bad to respond to emergencies

  • Segunda N.
  • Verified HomeBuyer
  • June 13, 2023
  • Zephyrhills, FL

Is the worse experience I had, water was coming inside the house when raining through the windows I reported to everyone and my husband had to fixed almost a month and nobody has follow up this issue. The house was with the tapes pending things to be fixed and dirty at the time of the walking through before closing. I am still waiting….BAD.

Lennar responded:
We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at LennarCares@lennar.com with the details of your concerns, so we can review and follow up for you. – Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1