Lennar Reviews in Tampa St. Petersburg, FL

My experience with Lennar has been far from pleasant. I scheduled a home orientation and traveled out of state specifically for it. Upon arriving, I found out the orientation had been canceled without any notification. The property was in complete disarray, and the lack of communication was appalling. The orientation was rescheduled, but the issues persisted. It was clear that unqualified workers had been used, resulting in numerous problems: The refrigerator could not open without hitting the countertop, risking damage to the door. Light switches were wired improperly, with some requiring the entire power outlet to be shut off. There were holes in the walls, and measurements throughout the home were disproportionate. I hired an inspector and uncovered even more alarming issues, including a damaged roof, which is unacceptable for a supposedly "new" home. Despite promises to resolve these issues, many remained unresolved even after closing at the end of September. For example, Lennar addressed the lighting issue in December but left behind a complete mess, which still hasn’t been cleaned. Throughout this process, communication was horrible—from the builder to the home consultant and other parties involved. The frustration and lack of professionalism made me regret proceeding with the purchase. I hope this review helps other potential buyers make an informed decision when considering Lennar. My experience has been nothing short of frustrating, and I would not recommend them based on this ordeal. ... More

The whole Lennar experienced was a disgrace. Lennar did not communicate well with other Lennar employees which made my experience a bad one. From purchasing, workmanship, and responsiveness have greatly made me put this business at the bottom of my list, due to the fact they don't care about their customers, nor timelines to get things done. Highly do not recommend anyone ever buying from this company cause they are really just out to get your momey.

We are two months in from when we closed and I still haven’t even received a call back from our loan officer with answers to questions I had from when we moved on! I can say the only decent experience and people were Ana and Sharon who also tried to help. Project managers were rude and things did not get done when they said they would, the financing department never returned calls and when they did they were dismissive and made you feel like you were a bother. There was no follow up or follow through, to the point I almost lost my home insurance because they had not received the payment made at closing and even that took a long time of me being the one coordinating things and following up because Lennar apparently couldn’t be bothered. I would never recommend this company and I will make sure if I ever have to buy a property it will not be with Lennar. ... More

Sales person difficult to get in touch with. Did not return calls. Warranty issues were identified as being completed but were not. I took possession of the home and there was paint everywhere-both inside on the tile and outside on the pavers. The counters were scratched AFTER I did the walkthrough. When asking questions or for help I at times just got no answer. Also, expected the same home as the model but many things were not included. There was no discussion or information about this. Too bad for you is the attitude. I would go elsewhere.

From Agent in the Palm River neighborhood that told us so many things that weren't true or factual in anyway ( Like the Ring Camera that we specifically asked about multi times). She never communicated throughout the process. The price of the home changed multi times. The walk through had a considerably more bluetape markup and issues then any standard. the final closing a week later more than half of the stuff was not fixed or addressed and has carried on for weeks to them properly addressed and have not been able to fully move in the home almost two months later for lack of issues being addressed like the marks on the tile flooring. the place was never really clean at all on move in day. I had to spend hundreds of dollars in cleaning supplies and tools to do it myself. ... More

I love the idea of electronic signatures but I was constantly hunting people down to ask what's changed on documents I've already signed to the point where it was just an inconvenience. I spent hours reconciling before and after documents. I was also told certain things won't be changed, I belive it was the estimate document, because they are fluid. I'm sorry but I won't sign anything if it's not correct. Horrible experience!

Painter sloppy, Tile floors marked up, dishwasher was not installed correctly… gaps in sliding doors big enough for mice to get through… I see the A/C repair guy at one house or another every day on my street.

My loan processor Robin was trash. She asked for documents repeatedly after I would submit them to her and to the portal every 2 weeks. Don't believe anything the sales guy says especially when I comes to warranty, tiles popping up are not part of the warranty even though he said Lennar wants the homeowner to wait one year to see the issue once it settles. Home warranty is one year. Warranty reps are tough guys.....through text messages. Will never buy or recommend Lennar.

Absurd I've worked with various Construction Managers prior to closing only to be given lip service. Rushed to close and issues never addressed. Now post closing 2 months later still attempting to get items resolved. Truly bad experience all around.

This should have been an exciting and happy time but it wasn't. The quality of the work is horrible. The frames around my doors look worse than the home I live in for 30 years. We were rushed into closing on the house and there is paint on everything. The cupboards are a mess. My last home was a new build and looked nothing like this one. Shame on you Lennar for making this a stressful experience. You have no quality control.

Before we put our NON REFUNDABLE down payment of 5% of the purchase price everything was great. Communication was good. New home consultant was always on the ball replying to text message quickly and always avail to answer questions. After the deposit however is a different story. Total lack of communication thereafter, financing was a nightmare, home was not ready when we closed, closing is where we found out about all the hidden fees (15,000$ in extra closing fees) that Lennar preferred lender added, when we moved in the Ac was not working. Took them 3 days to find the problem. Kitchen had 1 broken cabinet to which they dropped off a whole new kitchen (10 cabinets) and 2 months later are still taking up my living room. Finish on the walls is poor. 2 closet doors are not even painted. 4 doors inside the home don't latch closed. Ceramic tile is chipped in 4 places. Garage door opener didn't work. floor was not scraped properly before putting carpet down so lumps can be felt under the carpet when you walk. Soap holder fell off the wall in the shower. Multiple calls with construction manager to have these issues resolved and nothing ever gets done. Now construction manager's phone number doesn't work and no one from Lennar has reached out. But hey, on the bright side the landscaping is very nice. ... More

This was by far the worst experience purchasing a new home with any new builder and the worst interior finish of any new home we have purchased over the last decade. Issues started right after signing the contract - a home that was listed as “quick move in” suddenly was only available only 3 months later and then eventually was closed after 7 months. I had 3 rate lock extensions. After we closed the home, the house was essentially delivered as unfinished. There were (and still are) unfinished drywall, trim, paint, hardware, electrical and concrete issues. Drywall finish is so bad that it looks like an amateur job. There are at least 50 drywall punch list items some that are visible from 6 feet away. Electrical issues range from mis connected light switches to the CAT5 cable not protruding to the exterior. Paint job is splotchy and we will be contracting with a painter to refinish the paint at our own personal expense (Lennar doesn’t cover paint finish). The handrails are not polished and the stain is half done (looks like one coat). The countertops were not cleaned (they still have builder notes , markings on them). Doors are fixed haphazardly and some of them stick out of their jamb (Lennar will not cover under warranty because they are still “functional”). Cabinets and drawers are also fixed amateurishly with zero alignment amongst cabinets and drawers - again it’s not covered under warranty since they are functional (but not aesthetic). A chunk of concrete in front of the garage is missing - surprised that their construction super missed it. And cherry on top is that they painted right on top of it. Essentially workmanship is horrible (and they acknowledge but won’t do anything about it because they are aesthetic). When requesting warranty be prepared to wait a long time for repairs. The only good thing is that their employees try to cover for what I believe is their overall corporate directive to build as many shabby houses as possible to cash in on the boom before the bust. The exterior looks okay from what we can tell. Our advice: Do not give inspection a skip and write up as many items as possible during the walk through. Don’t be shy on writing even minor things up. Once it’s in the punch list it’s easier to get it repaired - if not, good luck. Better yet wait for the market to settle and buy a better home. ... More

TERRIBLE COMMUNICATION !WE WERE NOT INFORMED ABOUT A DELAY ON OUR HOME BEING BUILT UNTIL WE MADE LENNAR AWARE THAT OUR HOUSE WAS RUNNING MONTHS BEHIND.... WE CLOSED 2 MONTHS AFTER THEIR "WORST CASE SCENARIO DATE". THEY HAVE TOO MANY PEOPLE INVOLVED AND THEY DO NOT COMMUNICATE WELL WITH EACH OTHER OR THE CONSUMER... MAIN PROBLEM IS ETTA , HE A SALESMAN AT LENNAR AND TELLS EVERYONE THAT LENNAR STANDS BEHIND WHAT THEY DO, BUT THATS NOT THE CASE... THEY HAVE SCREENED IN PORCH AS A STANDARD FEATURE ON ALL OF THEIR HOMES IN WILLOW SQUARE. ETTA TOLD US THEY DID NOT INCLUDE IT IN OUR ORDER AND THAT THEY WILL NOT INSTALL IT, EVENTHOUGH THEY HAVE INSTALLED EVERYONE ELSES IN OUR NEIGHBORHOOD, AND SAID WE COULD FIND SOMEONE TO INSTALL IT FOR AN ADDITIONAL $1500.00 TO 2,000.00 DOLLARS. WE GO TO OUR CLOSING AND WAITED 3 HOURS TO GO HOME HEARTBROKEN AND CONFUSED. ETTA WOULD NOT ANSWER HIS PHONE WHILE WE WERE WAITING, AND WHEN HE FINALLY DID - 3 HRS WAITING AT THEIR OFFICE - HE SAYS THE COUNTY DID NOT SIGN OFF ON A FORM.... AND NO APOLOGY , OK ATLEAST TELL US INSTEAD OF HAVING US TAKE OFF WORK FOR NOTHING! AFTER WE CLOSED AND MOVED THEY FAILED TO INSTALL SEVERAL THINGS AND REQUESTED TO SPEAK TO A SUPERVISOR ONLY TO GET AN ANSWER FROM ETTA SAYING THERES NO USE, I HAVE ALREADY ASKED THE MANAGER , AND THAT I WOULD NOT BE ABLE TO SPEAK TO THE MANAGER... THEY ALSO RAISED THE PRICE DUE TO " MARKET CONDIITIONS" AND TRIED TO PLAY A GAME OF BIDDING WARS EVEN THOUGH THERE WERE NO OTHER BUYERS BIDDING, THEY JUST SAID THIS IS THE NEW PRICE - 30K HIGHER THAN ADVERTISED. SO IN SHORT THEY DO NOT MAKE ANY GOODWILL TO MAKE THE CUSTOMER HAPPY, AND TELL THE CONSUMER WHAT THEY WANT TO HEAR! ... More

Based on my personal experience and some of the fine people I have met in the neighborhood I wouldn't recommend Lennar! The home buying experience should be a joyful time in your life especially your retirement home and they took the joy out of the process and turned it into a nightmare and they can't give that back to my wife and I no matter how much the eventually try to correct the poor workmanship and fit and finish.

From the first step into Lennar we were not pleased, we house hunted in January. The sales representative, was over an hour late for our appt that we scheduled with him, and then he told us to just go show ourselves around the 2 options of properties, which we did. Then he met with us after and after falling in absolute love with one of the models he tells us its a 2 year wait. This is why he should have spoken with us first and not just sent us in. We were looking to move very quickly because i was pregnant at the time and due in early June. We decided we would go with the only house available because it was the ONLY house available anywhere we looked Lennar or not. We felt under the gun. Lennar was not our first choice. We signed in February with Lennar and put down our deposit after talking with Mortgage Lender assigned to us. The first phone call we had with him was SUPER informative and I felt great about signing with Lennar Mortgage. Lender seemed on the ball and we were ready to take advantage of the incentives when choosing Lennar Mortgage to finance our home. Our target close date was May 12th, and Sales rep told us he had yet to see a home close late, and likely the house would be done May 5th and he would do everything in his power to get us in earlier than the 12th. We understood this was not set in stone to move in early, but it sure did sound promising. Our quoted purchase price was originally $339,000 and change and we were ready to put money down that day and sign contract, "but we couldn't because the house wasn't listed to sell yet", however we were also told the house was only available because another family had previously purchased it and then backed out, so it was relisted again. So about a week later we were able to sign contract and lock in our actual purchase rate. Sales rep told us the MOST it would go up would be 6k $345,000, but every other house he had sold had only gone up $500 a week. OF COURSE ours was anything but average. It went up the full 6k. Unsettling from the start. We were ready to sign and lock in the price, Lennar dragged their feet in order to get as much money out of us as they could. As time progressed, my husband and I would visit the home weekly to watch it be built. In March/April, we noticed a stand still on our house for quite some time. However much to our surprise one day sales rep sent us progress photos of the house with drywall in it and told us our new closing date would be April 30th! When I got home and showed my husband the photos he noticed it wasn't our home. It was in fact the house next door to us. Lucky for them they were closing 12 days early, we met the neighbor prior and asked him when his original closing date was and he said it was the same as ours 5/12. My husband called Rep and told him the error he had made, and Rep of course was mortified of his mistake, but that still doesn't take away the feeling of upset from us. So like I said our house was at a stand still for 3 weeks. 1 window in the master bath held up construction for 3 weeks, we got no information from anyone about why this was happening until they finally got the window in stock. We finally moved from under contract, to within our 30 days of closing. Which was now May 28th, 16 days late. But don't worry, Lennar will FOR SURE close on May 28th because it's the end of quarter for them, so they won't let me slip through the cracks, according to Rep. Everything with Lender went smoothly to get all of the documentation submitted, the online portal makes uploading everything extremely easy. Now that we are in our 30 day window I swear Lender went MIA. I would text him, email, call, voicemail him, call others asking where he is for no avail. Every time he would answer my call in regards to my questions about closing documents and different disclosures he would send, he would tell me 'oh yea just sign it and we will get the kinks worked out later, lets just get this pushed through and you approved'. I would tell him that I didn't feel comfortable signing the document when it showed different figures than what he and I had previously discussed and he responded with "you're welcome to go with a different lender if you'd like." COCKY like he knew I wouldn't do that because I was pregnant and we were finally within our closing range. Our rates were originally quoted at 2.99% to be in my name only, my husband has poor credit so in order to qualify for a conventional loan we had to use just me, again pregnant working until 9 months pregnant, every day closer and closer to my due date, every day they pushed close meaning that I had to continue working. So now that were able to lock in a rate Lender informs me that the rate is now 3.6% for me and I don't qualify for the loan unless I purchase buy down points. $4,000 of them to get me to the original rate. This was not even discussed as an plausible option when we went under contract. I was under the assumption my rate was set from the signing of the contract in Feb. So I paid the $4000, what was I supposed to do? We had come this far and I am now 9 months pregnant and out of options. Also, when I first talked to lender I told him that I had up to $80,000 to put down on our home, assuming that would cover 20% up to $400,000. But I only wanted to put 20% down. He kept telling me yes, yes, yes. Every disclosure that came still said $80,000, not the 20% amount ~67k. Ended up just signing and paying it because he said he couldn't get us approved without it. Just lie after lie after lie to keep us coming along to get as much money out of us as possible. Our closing date, May 28th, was also construction completion date. Our construction manager and rep told us they had never seen this done. On the walk through day there was still a million things to be done, but they did get the majority of them completed by closing date. ... More

The workmanship was poor at best, the sales staff and closing were a disaster, the follow up with repairs has been, let's just say a nightmare. Some things still are not fixed and if I had to guess are not going to get fixed unless I pay for someone to fix them. Everything included does not mean everything... but they fail to tell you what normal things are not included. I am afraid to see what is going t happen to this house in say 5 years, I think most mobile homes are constructed better.

Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.

This was probably their easiest sale they had and even though i was very flexible with their demands it was not the same way from them. They moved my closing date without telling me juat days prior when they knew I had my airlines tickes purchased. They promised house will come with fans and it did not. Very disappointed about their service and how unflexible they were. Thwy sold a house so it is all what matters to them!!

I got my keys but didn’t get my garage door opener or my mailbox key. As a first time home buyer it was not only annoying but very difficult to deal with . I didn’t like the roughness and the figure it out mentality that I slowly came to realize. It was a very rushed process and I had to find out or contact them about my keys which should have been explained to me.

Extremely bad experience with construction manager , some of my stuffs are still not fixed that was promised to fix after closing Horrible experience with Lennar insurance Bad experience with Lennar mortgage HOA response time very late Over all response time late

1. poor communication within departments; no one takes ownership; it's a pass-the-hot potato mentality. We were told.. “to sign this” with no exceptions or you can't close, with issues pending. House was dirty with bugs and spider, paint in the rugs. 2. Day one range did not work, had to wait 3 weeks to get it fix, and no one cared. 3. Electrical issues, took you 31/2 weeks to get it fixed, and you knew it was a known issue. You could care less if we had power. 4. Loan officer's poor communication had to chase the officer down to lock in my rate. 5. Would not recommend

Its not worth to buy. Lots of challenges and pains.

Make sure before you close you have builders fix any issues don’t sign and let them promise that it will be fixed

Write everything on exception list, do not close if you aint satisfied. Lennar warranty is a mess. Construction managers are worse.

Issues from start to finish. Deadline was off by 6 weeks, major incomplete projects after closing, NO timely responses, several points have to be deducted for quality of craftsmanship and supplies.