Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1177 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Was not ready to close - rushed and horrible quality
- Karlyn G.
- Verified HomeBuyer
- November 22, 2022
- Wesley Chapel, FL
I don’t even think there’s enough space here for me to tell you guys how horrible the experience was buying a Lennar home from the mortgage people that I am ashamed have access to my Social Security number to the workmanship that I am now living in a home that Hass to be redone. There was paint on the carpet. Things were not done complete walls were crooked. This house is been a nightmare And two months and I’m still waiting to have things done and planned to be fixed because I’m last on the list because I’ve already signed the closing documents.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Complete disappointment
- Anonymous
- Verified HomeBuyer
- November 08, 2022
- Wesley Chapel, FL
Over a half a million dollar with the quality & workmanship of a motel 6. Home was dirty at closing, workers leave trash inside and outside your home. Paint chipping and peeling was left through the home. Door knobs and other fixtures falling apart. In order to have this repaired even one day after closing you must log on and submit work orders and wait. The cheapest & discontinued products were used (cabinetry, floor tiling, paint color and quality). Overall very displeased. Submitted anonymously because all of the defects have been repaired at my own expense. After having Lennar repair once ...
Lennar responded:
Hello and thank you for your detailed review. We apologize for the frustrations you have experienced and outlined above due to quality issues, and the responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst service in my life
- Manuel A.
- Verified HomeBuyer
- November 03, 2022
- Riverview, FL
If I could give negative points, I would put -5 points...From the beginning all the process have been a nightmare...The sale representative was completely unprofessional, I didn't receive any information from her except to the closing day when She was pushing me to sign the closing agreement but the house wasn't ready yet (No Gas meter, so we couldn't test the range, water heater and dryer). Then, during the final walk-thru we discover at least 20 issues that needs to be fixed before the closing date, but they didn't do it. Now, I request a warranty services because a couple issues in my ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Home was delivered without being finished
- Luis G.
- Verified HomeBuyer
- October 25, 2022
- Land O' Lakes, FL
Was pushed to close with the home with many pending issues that made the place not ready for move in. 2 months after closing and stilll many issues pending, There is no responsiveness from the Senior Construction Manager to cancel moleste items are n the punch list. Worst experience ever !
Lennar responded:
Hi Luis, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Juan C.
- Verified HomeBuyer
- October 18, 2022
- Land O' Lakes, FL
Just one word, the only good experience was the fantastic salesperson we had. Other than that everything else was and is hell. Construction is terrible, and warranty coverage is awful—very Bad Experience; the worst.
Lennar responded:
Good afternoon Juan, thank you for your feedback, we appreciate the positive and the not-so-positive as well. We are sorry to hear that you find the construction of your home and warranty coverage, terrible, please contact us with details if you would like us to follow up on any item or items. Send us a message at CorporateCustomerCare@Lennar.com - Lennar Customer Care.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I really don't want rate Lennar. I believe Lennar to fit for construction industry.
- Kannan C.
- Verified HomeBuyer
- October 18, 2022
- Wesley Chapel, FL
I was forced to close before house was finished properly. I had 100 different issue while was forced to close my house. Still today I am having issue from Frame to Appliance. Lennar is to learn of What is Quality of workmanship, Trustworthiness, value for the price paid and responsiveness to issues. I think People created this survey should work on the quality assurance field.
Lennar responded:
Hello Kanan and thank you for responding to this survey. We are sorry for the poor experience you have faced with your new home. If there are still any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
BAD CUSTOMER SERVICE ONCE CONTRACT WAS SIGNED
- Bibhas B.
- Verified HomeBuyer
- October 18, 2022
- Riverview, FL
I had a horrible home-buying experience with Lennar and would never ever purchase anything from Lennar in my life for sure. Most of the Work was not quality work and customer service has been terrible with a lot of pending items on the day of closing and even 2 months after moving into the house. The sales representative has stopped taking calls. There was no cleaning or Welcome signs put up for my house and there were critical items like internet connection and mailboxes were not considered before closing homes for buyers. There were even lies which were told during home walkthrough because ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Dissatisfied
- Anonymous
- Verified HomeBuyer
- October 18, 2022
- Spring Hill, FL
Not happy over all with anything from Lennar. I can’t get anything fixed and it’s been a total nightmare. I would never recommend this builder
Lennar responded:
Hi, thank you for your review, we are sorry to hear this. If there is anything outstanding that you need us to help you follow up on, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worseevet
- Anonymous
- Verified HomeBuyer
- October 18, 2022
- Riverview, FL
Wish i never knew the existence of lennar,you guys are terrible in every way possible,i got frame with this house built with the cheapest material and if there is a chance to undo everything i signed with lennar,i would do it in a heart beat.myself and a few neighbors are coming for you lennar!!!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buying from Lennar WORST real estate mistake I have ever made.
- Amanda K.
- Verified HomeBuyer
- September 14, 2022
- Sun City Center, FL
From the lack of sales support, to the purchase agreement to the mortgage process to closing and service after closing HORRIBLE experience. The home is poorly built several structural issues, flooring issues. Worst real estate decision I have ever made.
Lennar responded:
Hello Amanda, and thank you for taking the time to write this review. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
So sad how Lennar is building these homes wish I would have built with someone else.disgusted!!,,
- Anonymous
- Verified HomeBuyer
- September 13, 2022
- Land O' Lakes, FL
Very dissatisfied we have built 3 homes in fl and I would never buy a Lennar home again. Very poor workmanship. Totally stressed out from dealing with them. They slap their homes together and don’t care how they look.
Lennar responded:
Hello and thank you for your feedback. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Complete Junk
- Anonymous
- Verified HomeBuyer
- September 06, 2022
- Ruskin, FL
I’ve spent so much time and effort trying to get Lennar to make things right I’m not going to spend a lot of time on this review. You name it; it’s broken or done haphazardly. NEVER again. And lastly, broken promise after broken promise to make things right. It’s not just me, any time I talk to a neighbor they’re dealing with the same thing. Completely unreal.
Lennar responded:
Hi , thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
My Experience is Very bad
- Vairamuthu M.
- Verified HomeBuyer
- August 30, 2022
- Wesley Chapel, FL
They closed home without fixing all the problems I mentioned. And now I'm struggling. Their responsiveness to issues are really zero. Also, the material they build is not so good. I will never recommend anyone to buy from Lennar.
Lennar responded:
Hi Vairamuthu, thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message to us at corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very Poor home buying experience
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Wesley Chapel, FL
I had a very very unhappy home buying experience with Lennar. Starting from the sales to finance to home construction, ar every step, the whole experience was very unpleasant and compromising. The quality of the construction was suboptimal and there are multiple visible flaws that were not corrected even after they were reported in the inspections. The new home walkthru and final inspection process was so painful with so many open issues and construction manager was not ready to fix. To make the matters worse, I was promised some fixes which I had to follow-up multiple times. The way my home ...
Lennar responded:
Hi, thank you for this detailed review. We are sorry for the poor experience you have faced with your experience purchasing your new home as well as the quality issues you mention. If there are any items that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - This was one of the worst experiences I have ever had.
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Ruskin, FL
This was one of the worst experiences I have ever had. Lennar cares only about profits and quality of work, nor customer services/experience. Stay away from Lennar they are a rip-off.
Lennar responded:
Hi, thank you for your review, and are sorry to hear about your experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Multiple WARRANTY ISDUES outstanding! Terrible customer service!
- Geraldine H.
- Verified HomeBuyer
- July 19, 2022
- Ruskin, FL
Several outstanding warranty issues have not been resolved nor any attempt to fix them. Deena my construction manager and warranty contact will not respond and fix MANY ITEMS THAT WERE NOTED SINCE PRIOR TO MOVE IN DATE. Customer service at this community is the worst I have ever experienced. I have purchased multiple new construction homes since 1991 and Lennar is by far the worst experience I have had. Deena is terrible! I have broken tile; granite counter top; incomplete landscaping; weeds all around my home; a nasty rusty nail sticking out of the concrete in the garage; my AC unit is not ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Had a very bad experience closing was horrible nothing was done so many issues still not addressed
- Ethel J.
- Verified HomeBuyer
- July 12, 2022
- Ruskin, FL
Very bad experience home took forever to build at closing needed so many repairs close anyway because Lennar said things would get taken care immediately that’s not the case still waiting very disappointed
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Very bad experience for all peoples in lennar
- Monik S.
- Verified HomeBuyer
- July 12, 2022
- Land O' Lakes, FL
Very bad experience for all peoples in lennar
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Promises were not kept!
- Ashok L.
- Verified HomeBuyer
- June 21, 2022
- Lutz, FL
I never expected the following from the Lennar a reputed builder! 1. We were told that the house will be closed by October-November of 2021. But the house was closed on April 28, 2022. The 6 months delay. 2. The house was not ready at the time of closing. We were forced to close the home on closing day since me moved from out of state. The new closing date would have been 1-2 months later. 3. The quality of workmanship is poor with lots of issues. 4. Lennar still have to fix the issues with drywall, electric wiring, garage door, kitchen cabinets, carpet, painting, plumbing etc. 5. Due to ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Ripoff
- Dylan S.
- Verified HomeBuyer
- March 29, 2022
- Ruskin, FL
The builder uses low quality trades, makes numerous mistakes, and hires staff with no relevant construction experience. They fail to keep their word on basically everything, workers do not show up when scheduled, and, overall, Lennar is the McDonald’s of buying a house. Absolute garbage.
Lennar responded:
Hi Dylan, thank you for the review. We want to apologize for the poor experience you have outlined due to the quality of your home and service provided. If you have any issues that need further attention and follow-up, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Do not buy from Lennar
- Leslie E.
- Verified HomeBuyer
- March 22, 2022
- Lutz, FL
Very unhappy with this purchase, there are so many things wrong with the purchasing process with Lennar. Don't buy through their mortgage or title companies, get your own
Lennar responded:
Hi Leslie, thank you for the review. We are sorry for the poor service and experience you received during the purchase process of your new home. Going forward, if there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Constantly finding stuff wrong with my home.
- Connor S.
- Verified HomeBuyer
- January 31, 2022
- Land O' Lakes, FL
Constantly finding stuff wrong with my home. Submitted issues for two months and still unresolved. They rushed the close, the house was not livable for the close and they forced us to close. I am unhappy with the quality of workmanship… everything seems rushed and messy.
Lennar responded:
Hi Connor, thank you for sharing a review. We want to apologize for the poor communication and response you have experienced with getting work completed in your new home. If you have anything outstanding, our team can be contacted at corporatecustomercare@lennar.com and will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Overall horrible experience
- Gustavo B.
- Verified HomeBuyer
- January 25, 2022
- Wesley Chapel, FL
My experience with Lennar, it's been a nightmare to say the least from the beginning to the end. My first walk through was a disaster, no electricity and the house looked like been hit by a hurricane, 2nd walk through was not much better house was dirty patches on walls, carpet had paint and dry wall stains everywhere, doors and trims weren't finish, tiles in both showers needed to be replace, cabinets and pantry were missing shelves, all 3 pocket doors needed to be replaced and the list goes on. 4 months after closing we are still waiting for all this to be completed. It was and still been ...
Lennar responded:
Hi Gustavo, thank you for this detailed review. We want to apologize for the poor new home purchase experience you have outlined and outstanding frustrations you continue to face with your new home. If you have any items that could use additional attention, please send us a message at corporatecustomercare@lennar.com with any details you can provide and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They give you one year fake warranty
- Anonymous
- Verified HomeBuyer
- January 24, 2022
- Land O' Lakes, FL
Terrible experience. Be very careful with Lennar
Lennar responded:
Hi, thank you for sharing a review. We are sorry to hear about the poor experience you have had with your new home. If there is anything we can do to help going forward, please reach out at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Lennar insisted that they pay off my car with proceed from my
- Pamela G.
- Verified HomeBuyer
- January 24, 2022
- Wimauma, FL
Lennar insisted that they pay off my car with proceed from my sale in Atlanta. Payoff sent was 1000.00 over price and this money could have been put on mortgage. Lenders were VERY unresponsive, All of Lennars team except for one person in title were horrible at their job and never on the clock or in the office. Took more than 24hours for a return call and them they did not know anything.
Lennar responded:
Hi Pamela, thank you for taking time to share a review. We want to apologize for the poor experience you had with responsiveness and service from the team. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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