
Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1265 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Home Owner
- Jody A.
- Verified HomeBuyer
- September 19, 2023
- Wesley Chapel, FL
Not a good experience with the sales manager and her forcing us to close on the house to meet month ends numbers when repairs and gas line leak needed to be fixed. They threatened that if we didn't close even though there were major issues that they would put us in default and we would have to pay late fees. For our initial walkthrough the home was a mess, wasn't cleaned and debris all over but wanted to close on time and blame us despite these issues
Lennar responded:
Good afternoon Jody, We appreciate you for sharing your feedback with us. We apologize for any negative experience you may have encountered. If there are still any unresolved issues please do not hesitate to reach out to us at LennarCares@Lennar.com. We will gladly follow up with you. - Lennar Customer Care.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Unpleasant experience.
- Anonymous
- Verified HomeBuyer
- September 06, 2023
- San Antonio, FL
Home was supposed to be completed in 5/2023 which is the reason we selected the property. We were then told it would close in June 2023. We coordinated the sale of our residence to coincide with the closing date in June. The closing was then pushed out to July 2023. We did a walk through of the property several days before the closing and marked numerous items that needed to be repaired (cracked tiles, cracked pavers, exterior issues, dead landscaping, missing sod in numerous places, missing blinds, bugs, not cleaned, missing caulking, drywall issues, holes in concrete, etc). We were ...
Lennar responded:
Thank you for posting your review. We are sorry to hear you did not have a pleasant experience. If there are still any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Promises are made but not followed through with.
- Patricia M.
- Verified HomeBuyer
- July 19, 2023
- San Antonio, FL
Make sure you are getting the whole truth about the fees that are charged here. There are 3 different accounts: 1 - $180.00 the second fee is $237.01 the third B is $112.00. We were told everything was covered under the $180.00. But it isn’t so buyer be aware of what you are told. Next time I will get everything in writing with signatures. Trust me no one wants to make this mistake right.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
The person that I had for signing Kim was not very nice or helpful with the issues we were having.
- Janet D.
- Verified HomeBuyer
- July 18, 2023
- Wimauma, FL
I am very disappointed in the quality of work. There were so many issues with the house prior to my closing it was a very sad day by no means not a happy day. And still dealing with issues that should have been done right before closing. I would not refer anyone to buying a Lennar home in this community. Everyone that I have had the pleasure meeting has said that they have had nothing but problems. This is not a good thing coming from others and the workers say we do what we get paid for what does that tell you. I have had to spend a lot out of my own pocket to get the work done the right ...
Lennar responded:
Good afternoon, I am sorry this has been a frustrating experience for you, and I want to thank you for sharing your feedback with us. If there are outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointing
- Anonymous
- Verified HomeBuyer
- July 11, 2023
- Land O' Lakes, FL
Started off with a leak before closing and it’s been 2 months after we closed and it’s still not fully rectified. It takes numerous follow ups on our part to get anything moving. The warranty team has been the only competent people during this process and I do thank Stephanie and Shaun. Neighbors next door smoke detector goes off at least once a week for hours showcasing the material in the homes isn’t great quality. HOA is impossible to get ahold of and annoyed when you do reach out with questions. Homes seem rushed and once it’s thrown together it’s pretty obvious the areas they just ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Bad to respond to emergencies
- Segunda N.
- Verified HomeBuyer
- June 13, 2023
- Zephyrhills, FL
Is the worse experience I had, water was coming inside the house when raining through the windows I reported to everyone and my husband had to fixed almost a month and nobody has follow up this issue. The house was with the tapes pending things to be fixed and dirty at the time of the walking through before closing. I am still waiting….BAD.
Lennar responded:
We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at LennarCares@lennar.com with the details of your concerns, so we can review and follow up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Poor craftsmanship and no quality control
- Anonymous
- Verified HomeBuyer
- April 11, 2023
- Tampa, FL
Home was delivered 1 year late with very poor craftsmanship and little quality control. House was not delivered in moved in condition and was very dirty. Craftsmanship is equivalent to DIY. Uneven flooring, cracked tiles, cracked grout, loose, rotted, moldy subfloors, missing cabinetry, electrical issues, crooked walls, sloppy paint and trim work.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Dissatisfied with Lennar: A cautionary tale
- Prabhakara N.
- Verified HomeBuyer
- January 29, 2023
- Wesley Chapel, FL
My experience with Lennar has been quite disappointing. Despite being promised that all pending tasks would be completed prior to closing, several important items were left unfinished. They were in a rush to close all the homes by November and there was no focus on completing the work before closing. The closet doors were not fixed, shower rods were not installed, the painting was not done to a satisfactory standard, and there were drywall cracks and partially painted lanai door. I would not recommend purchasing a home from Lennar. They did not demonstrate a customer-centric approach and ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
bad
- Yadira L.
- Verified HomeBuyer
- December 13, 2022
- Riverview, FL
Bad quality materials. Not value the money.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Worst
- Balwant P.
- Verified HomeBuyer
- November 29, 2022
- Lutz, FL
House was left dirty. Dirt was left behind the washer cannot see. Dust on the window shelves Garage was dirty The edge was broken I have never seen this in any home I bought I bought 3 new homes in Chicago Never like this this was the worst experience
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Terrible customer service!
- Anthony R.
- Verified HomeBuyer
- October 21, 2022
- Tampa, FL
Terrible customer service! Pressure to close on home when not ready. Told us to move form 4 states away that it was ready to move in. It was still rough, not finished. Had to live in hotel for a couple of weeks after closing. Poor responsiveness from managers. Shabby finish work. I will never buy from Lennar again and will do my very best to warn future customers.
Lennar responded:
Hi Anthony and thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Attention
- Leonardo G.
- Verified HomeBuyer
- September 20, 2022
- Lutz, FL
Many details in the Townhome and very poor effective attention
Lennar responded:
Hello Leonardo, we appreciate your review and apologize for the many details you have found in your Townhome. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com with your address and listed issues you need us to follow up.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lies… do not buy
- Joel P.
- Verified HomeBuyer
- September 20, 2022
- Plant City, FL
Was literally told during NHO walk I cannot postpone closing as home was not completed. Here we are 65 days after closing with same issues from NHO walk. Constantly told things which are lies,
Lennar responded:
Hi Joel and thank you for writing this review. We want to apologize for the frustrations you have experienced with your new home. Please message us with details of anything outstanding in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
the quality of home is not up to the mark, closing was rush
- Vivali F.
- Verified HomeBuyer
- July 12, 2022
- Land O' Lakes, FL
the quality of home is not up to the mark, closing was rush. There are many things that are not fixed, done, or ready upon the closing of the homes. After moving in, a lot of issues were found and took almost a month to fix most of things.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - Terrible experience moving in.
- Micah K.
- Verified HomeBuyer
- July 05, 2022
- New Port Richey, FL
Terrible experience moving in. I will never buy from Lennar or reccomend to anyone after this horrifying experience.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Nothing! This builder through my house together. The punch list was unofficial as the house was completed. The cabinets were damaged upon installation and now I have to wait 120 days before warranty will come to repair. The paint job was crappy inside and
- Rosalind W.
- Verified HomeBuyer
- April 19, 2022
- Ruskin, FL
Go with another builder! Lennar doesn’t build quality homes.
Lennar responded:
Hi Rosalind, thank you for taking time to share your experience. We appreciate you sharing concerns with us. Please do not hesitate to reach out to us directly, if there is anything you would like additional follow up. Our team can be reached at corporatecustomercare@lennar.com and will address your concerns with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - Lennar have no integrity.
- Jonathan R.
- Verified HomeBuyer
- March 15, 2022
- Ruskin, FL
Lennar have no integrity. I still have issues with blue tape. Submit work orders and they are closed without being done. I will not recommend Lennar at all. From the sales representative (Jeannette Beltran)to, the person I did the new home orientation (Annisa) to the Construction Man. (Chris) no integrity, don't solve your issues. Rick is another one that keep calling me to make appointments and mever show up to fix the work orders. Lennar is a circus
Lennar responded:
Hi Jonathan, thank you for your review. We are so sorry for your experience with unresolved items, lack of communication and follow-through. We are especially sorry to hear you have experienced unattended appointments. If we can assist you or provide follow-up on existing items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Incomplete work.
- Gordon W.
- Verified HomeBuyer
- February 26, 2022
- New Port Richey, FL
Home building process not done in correct order causing more work appearance problems. Paint on driveway and patio pavers, paint drips on floors and walls, texture sprayed on our kitchen cabinets, no power to one of our bedrooms.
Lennar responded:
Hi Gordon, thank you for taking time to leave a review. We want to apologize for issues you have experienced with your new home and frustration caused back a lack of attention to detail. Please do not hesitate to contact us directly with any items that require additional attention and we will follow up. Our team can be reached at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Construction is subpar/shoddy
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- Riverview, FL
Exterior and interior construction was rushed and shoddy. Construction manager and supervisor lied so much to homeowners on what they've promised they were going to do. My cabinet has a cracked before moving in September and still waiting on replacement. Still waiting on lanai to be installed as well. It's almost February now and nothing has been done. They put so many tapes to all over the house to remind them which ones needed attention and all they did was took them off. Nothing has been done. I will never reccomend Lennar. What I will recommend is a class action lawsuit against ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - I have worked with several other builders and this home buying
- Winnie H.
- Verified HomeBuyer
- January 18, 2022
- Tampa, FL
I have worked with several other builders and this home buying experience with Lennar by far is the worst. Builder rushed closing when the house was technically not ready. Lots of issues were promised to be fixed by move-in and ended up taking over months. Severe plumbing issues were found and quality of workmanship and materials is way below standard. I will never buy another house from Lennar again.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Workorders has not been completed from the purchase of the house
- Raymond B.
- Verified HomeBuyer
- October 25, 2021
- New Port Richey, FL
We still have a cabinet that does not have a door and our other work order that we opened about the house has not been started. No one has contacted us back regarding these issues.
Lennar responded:
Hi Raymond, thank you for your review. We want to apologize for the issues you have faced with getting work completed in your new home. If there are any items you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Half of 1st floor tiles is hollow, door on 2nd floor master bed
- Irina B.
- Verified HomeBuyer
- June 08, 2021
- New Port Richey, FL
Half of 1st floor tiles is hollow, door on 2nd floor master bed not closing, lawn on front yard is die, No one respond on this issue only asking feedback even not showing up and look at it.
Lennar responded:
Hi Irina, thank you for sharing your review. We would like to apologize for the issues with your flooring, doorway and exterior landscaping you described. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
very poor workmanship and quality
- Elisee Q.
- Verified HomeBuyer
- April 02, 2020
- Tampa, FL
subcontractor and superintendent have come out to fix thing and just make thing worse. My Husband and I have been in the construction industry for many years and this is the worst customer service. maybe you should have the subcontractor and superintendent who built the model build the rest of the development very disappointing.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't satisfied with your post closing experience. Please take the time to share your experience with us in detail, your contact information and home address by emailing us at corporatecustomercare@lennar.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Worst experience ever
- Anonymous
- Verified HomeBuyer
- March 26, 2020
- Wimauma, FL
Lennar is the most unorganized company we have ever dealt with. Don’t ever buy a model home from them and always get the inspection.
Lennar responded:
Thank you for sharing this feedback. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
So far not a great experience with Lennar
- Kynaisha C.
- Verified HomeBuyer
- February 27, 2020
- Wimauma, FL
Was left with dead SOD, every day I discover a new issue with the house. When I moved my stove there was a huge hole on the wall which I’m sure allows for uninvited guest (bugs) to make their way into the house. When we contact them for issues they don’t respond in a timely manner
Lennar responded:
Hi Kynaisha, thank you for sharing this feedback about your home. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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