Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1161 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 3.3 out of 5 stars in Tampa-St. Petersburg Area
1161 Reviews in Tampa-St. Petersburg Area
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Workorders has not been completed from the purchase of the house
- Raymond B.
- Verified HomeBuyer
- October 25, 2021
- New Port Richey, FL
We still have a cabinet that does not have a door and our other work order that we opened about the house has not been started. No one has contacted us back regarding these issues.
Lennar responded:
Hi Raymond, thank you for your review. We want to apologize for the issues you have faced with getting work completed in your new home. If there are any items you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - They lied to me.
- Rafael C.
- Verified HomeBuyer
- September 28, 2021
- Riverview, FL
They lied to me. They didn’t make the buying experience feel special. They ignore you when you need issues solved. We got yelled at by the painters and the construction manager did nothing about it.
Lennar responded:
Hi Rafael, thank you for this review. We apologize for any issues with communication you faced during the construction of your new home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Horrible…..
- Justin P.
- Verified HomeBuyer
- September 28, 2021
- Zephyrhills, FL
Absolutely horrible experience. Horrible Quality , customer service, and the Vice President of Sales - John wanted to even try to fight and he became angry by clinching his fist and grinding his teeth and became aggressive in his stance and tone. There is no quality in this home and Cindy the superintendent is worthless. Things are slowly getting done months and months later thanks for John S and Tad. The subcontractors they are use are worthless too. No attention to detail and I had to tell them how to do there job and how they messed things up. Multiple people from lennar and ...
Lennar responded:
Hi Justin, thank you for sharing a detailed review. We want to apologize for the poor experience you outlined and the multiple frustrations with getting work completed in your home. If there is anything we can do to help with outstanding items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Poor Workmanship
- Natasha M.
- Verified HomeBuyer
- August 17, 2021
- Ruskin, FL
Sales Agent did not disclose property was in a flood zone. Lennar Mtg Rep figures was way off and was not meeting VA guidelines. Was forced to sign punch list stating everything was completed to be able to close. If punch out list not signed it would cost the us the buyers. Lennar promised to complete the pending items on the list from April 2021 and it is now August 2021 and we are still waiting after several request made. Very disappointed with Lennar and will never refer Lennar to anyone.
Lennar responded:
Hi Natasha, thank you for the detailed review. We would like to apologize for the multiple issues you described and would like to assist with any outstanding items. Please reach out to us at corporatecustomercare@lennar.com with any open items and we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
They act like they're available until you sign everything and then you're on your own
- Albert L.
- Verified HomeBuyer
- July 29, 2021
- New Port Richey, FL
our house AC flooded 2 months after moving in. It was a horrible experience and hardly anyone helped us get things resolved until the Regional Manager stepped in. Ken did an incredible job but all other employees of Lennar that I talked to seemed uninterested and negligent while our home was flooded.
Lennar responded:
Hi Albert, thank you for the review. We are sorry to hear about the lack of initiative taken by some team members and the issues you faced with your HVAC. If there is anything we can do to help, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Water leak in the house
- Gabriel R.
- Verified HomeBuyer
- June 30, 2021
- Lutz, FL
Two days after we moved in, we found the bottom of our kitchen cabinets were wet. We contacted Lennar right away and they left us without water for 24 hours and drilled through the concrete to find the leak. Three weeks later, it turned out there was another leak which was the result of an unconnected AC pipe from the second floor, flooding the kitchen for a month. Lennar only blamed their contractor, Bayonet Plumbing, the entire time. 30+ people came in and out of our brand-new home for a month, leaving us impossible to stay home due to the construction in the kitchen.
Lennar responded:
Hi Gabriel, thank you so much for your review. We are extremely sorry to hear about the plumbing issues that resulted in you being displaced from your home for repairs. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Lennar - Half of 1st floor tiles is hollow, door on 2nd floor master bed
- Irina B.
- Verified HomeBuyer
- June 08, 2021
- New Port Richey, FL
Half of 1st floor tiles is hollow, door on 2nd floor master bed not closing, lawn on front yard is die, No one respond on this issue only asking feedback even not showing up and look at it.
Lennar responded:
Hi Irina, thank you for sharing your review. We would like to apologize for the issues with your flooring, doorway and exterior landscaping you described. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
My first and last with Lennar
- Catherine S.
- Verified HomeBuyer
- April 05, 2021
- Hudson, FL
The mortgage company with Lennar has horrible customer service. They treat their clients like crap after all the effort they put into buying their homes. I'd never buy with Lennar again.
Lennar responded:
Hi Catherine, thank you for the review. We would like to apologize for any issues you experienced during the mortgage process. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com with any items requiring attention, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Throughout the entire process there was very poor communication.
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- Tampa, FL
Throughout the entire process there was very poor communication.
Lennar responded:
Hello, thank you for sharing your experience. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Worst company ever!
- Lori F.
- Verified HomeBuyer
- March 23, 2021
- Wimauma, FL
Worst company ever! Wouldn’t recommend to my worst enemy!
Lennar responded:
Hi Lori, thank you for leaving your review. We apologize for any issues you have experienced with your new Lennar home. If there are any items requiring attention, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cheap, cheap material....Wish I had looked up Lennar before buying their home.
- Covena C.
- Verified HomeBuyer
- September 24, 2020
- Riverview, FL
It hasn’t been 5 months and our cabinets are ready to come off the wall. I wished I had did more research on Lennar construction.
Lennar responded:
Hi Covena, thank you for sharing this review. We would like to apologize for the frustrations you have experienced with the cabinets in your new home. Please reach out to us directly at corporatecustomercare@lennar.com with any additional information you can provide, so we can follow-up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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