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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1397 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in Tampa-St. Petersburg Area

1397 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.4

Quality 3.1

Trustworthiness 3.2

Responsiveness 3.2

Lennar in Tampa-St. Petersburg Area

View Homes

Customer Reviews

horrible craftsmanship

  • Lucas W.
  • Verified HomeBuyer
  • July 02, 2021
  • New Port Richey, FL

finishing of corner areas and fine points sub-standard. shower had to be re-caulked after a few months. bath tub is noticably not square. i measured it 1/2" off. the dividing wall between shower and tub is also crooked. noticable gaps between floor and bathroom cabinets. House was not cleaned prior to move-in. Window holes are also not cut square. Just waiting for something major to break as AC units, washing machines, and crown moldings issues are already happening in other homes in the neighborhood. Side yard sod was destroyed during the installation of the next door house. Someone threw ...

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - Sales people were niceProject management are willing to correct

  • Jose M.
  • Verified HomeBuyer
  • July 01, 2021
  • Riverview, FL

Sales people were nice Project management are willing to correct any issues immediately We purchased the Hartford model. We love the flow of the home. After being in the house 6 months, my only dislike is the master bathroom. The shower and water room are backed up to the living room wall and everything can be heard when being used. This design flaw could be corrected by switching the sink and lining closet with the shower and water room.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Cheap stuff were used , like the paint very bad.

  • Erine F.
  • Verified HomeBuyer
  • June 30, 2021
  • New Port Richey, FL

Cheap stuff were used , like the paint very bad. The grout already cracked in the bath tub. Other stuff. To get things fixed Is horrible.

Lennar responded:
Hi Erine, thank you for your review. We are sorry to hear about your frustrations with the quality of materials and finishes in your new home. If there are any items that need to be addressed, do not hesitate to reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Water leak in the house

  • Gabriel R.
  • Verified HomeBuyer
  • June 30, 2021
  • Lutz, FL

Two days after we moved in, we found the bottom of our kitchen cabinets were wet. We contacted Lennar right away and they left us without water for 24 hours and drilled through the concrete to find the leak. Three weeks later, it turned out there was another leak which was the result of an unconnected AC pipe from the second floor, flooding the kitchen for a month. Lennar only blamed their contractor, Bayonet Plumbing, the entire time. 30+ people came in and out of our brand-new home for a month, leaving us impossible to stay home due to the construction in the kitchen.

Lennar responded:
Hi Gabriel, thank you so much for your review. We are extremely sorry to hear about the plumbing issues that resulted in you being displaced from your home for repairs. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

Sales rep Laura Garlitz

  • Monica R.
  • Verified HomeBuyer
  • June 29, 2021
  • New Port Richey, FL

Everyone from the sales rep to close are so professional and will help resolve any issue you may have in any way they can! Love this builder! Great quality and square footage for money! Would recommend this builder to everyone! Great experience from start to finish!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Disclosure about flood insurance and the rental townhomes directly

  • Carl H.
  • Verified HomeBuyer
  • June 29, 2021
  • New Port Richey, FL

Disclosure about flood insurance and the rental townhomes directly across the street from my house we were never informed about these issues. If we had known we were in a rental community we would not have bought, the agent in the model was not informative.

Lennar responded:
Hi Carl, thank you for sharing this review. We would like to apologize for the poor communication related to insurance requirements and community details for your new home. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Lennar - The construction was close to on time.

  • Debra S.
  • Verified HomeBuyer
  • June 29, 2021
  • Wimauma, FL

The construction was close to on time. The workers are very hard working. Our hom is beautiful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

What stood out the most was the day of closing, there still was a lot that needed to be done.

  • Terence W.
  • Verified HomeBuyer
  • June 26, 2021
  • New Port Richey, FL

We found a lot of mistakes and after being in the home for a few months we still see things that were not fixed but at this point, we are told that is cosmetic. We still have a big hole in our back yard which I've almost fallen a few times. Just received a letter in the mail that my CCD cost is going up and my monthly mortgage also went up. We still have no pool or playground as promised when we moved in but we have about 75 more new homes. Almost forgot to mention it took about two months for us to get a mail box and had to go to the post office every other day if we could make it before ...

Lennar responded:
Hi Terence, thank you for taking the time to share your experience with us. We would like to apologize for frustrations you mentioned including the incomplete community center and delays related to getting items installed or corrected. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Prompt response

  • Donna R.
  • Verified HomeBuyer
  • June 24, 2021
  • San Antonio, FL

While I don't love all of the things about Lennar, I will say their response time to issues is amazing. I don't like the fact that after your final walk through, they will address no cosmetic issues. Some things simply aren't seen until you move in. I had an outstanding salesperson and the customer care person is equally terrific. They should fire their painters.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - My home buying experience was great.

  • Kiana R.
  • Verified HomeBuyer
  • June 24, 2021
  • Sun City Center, FL

My home buying experience was great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Get everything in writing.

  • George V.
  • Verified HomeBuyer
  • June 22, 2021
  • New Port Richey, FL

Get everything in writing. Don’t trust your sales person as they are not always told what the corporate decisions are and seem to be the last to know.

Total Score 3


Quality 4

Trustworthiness 1

Responsiveness 2

Easy house buying

  • Bojan O.
  • Verified HomeBuyer
  • June 16, 2021
  • New Port Richey, FL

Jacque Talley, our contact was above and beyond helpful and responsive. It feels like family. Thank you all for wonderful experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - I feel like the materials were cheap.

  • Lucyannette R.
  • Verified HomeBuyer
  • June 15, 2021
  • New Port Richey, FL

I feel like the materials were cheap. Like the paint. It’s horrible. It stains super easy and when you try to clean it up, the whole paint comes off the wall. The washer and dryer are so basic that the washer makes a very loud noise while washing and the dryer leaves all the lint in the clothes. When you put in a ticket for something to be looked at, they take weeks and weeks to respond and then you have to wait again weeks to have someone come out.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 1

Lennar - Half of 1st floor tiles is hollow, door on 2nd floor master bed

  • Irina B.
  • Verified HomeBuyer
  • June 08, 2021
  • New Port Richey, FL

Half of 1st floor tiles is hollow, door on 2nd floor master bed not closing, lawn on front yard is die, No one respond on this issue only asking feedback even not showing up and look at it.

Lennar responded:
Hi Irina, thank you for sharing your review. We would like to apologize for the issues with your flooring, doorway and exterior landscaping you described. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Quality just not there

  • Ashley B.
  • Verified HomeBuyer
  • June 01, 2021
  • Wimauma, FL

The buying process itself went very smooth with Lennar. They kept us update to date on what to expect any were on target with time lines. However, the quality of the home is just not there. We noticed issues during the building process and even brought up a few and they weren't ever really addressed. We have uneven spots in the floor upstairs. Walls where you can bowing in the dry wall. They did a horrible job on most of the caulking around our sinks and toilets. The carpet was laid where there are pieces that meet in some odd areas. The tile in our upstairs bathroom looks like the put in no ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Responsive

  • Andrea R.
  • Verified HomeBuyer
  • June 01, 2021
  • New Port Richey, FL

Correction of issues, which were not many, was outstanding.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Lennar - Great experience aside from the underwriting one

  • Ezeden B.
  • Verified HomeBuyer
  • May 27, 2021
  • Riverview, FL

Great experience aside from the underwriting one

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

You take the bad with the good

  • Michael H.
  • Verified HomeBuyer
  • May 25, 2021
  • Riverview, FL

While Lennar may be fairly easy to work with to resolve problems, I feel there shouldn't be as many as I've encountered. Unfortunately I bought rather late in this community and it seems as though the builders were in a rush to get done. This shows in some of the sloppy work that was done and things that were caught in the final walkthrough. Some of these weren't corrected before closing and some seem to have fallen off that list altogether. Now I'll have to deal with them under the warranty.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

Being delayed from closing on the home while it stood completed and it costing $5000+ to live during this time. No good reason for delay .

  • Alan K.
  • Verified HomeBuyer
  • May 20, 2021
  • Wimauma, FL

get a closing date included in contract if possible and penalties if possible. These people should be more responsive to people spending their money. No reason for these major delays that cost me in excess of $5000 . for temp housing. Im sure that this survay will go no where, and nothing done for me or the next person,

Lennar responded:
Hi Alan, thank you for this review. We are sorry to hear about the closing delay and subsequent cost you experienced, as a result. If there is anything we can do to help out, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Great builder I love my home

  • Sally W.
  • Verified HomeBuyer
  • May 12, 2021
  • Tampa, FL

Excellent staff the process was so easy and fast

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - You get a lot for your money.

  • Richard F.
  • Verified HomeBuyer
  • May 12, 2021
  • San Antonio, FL

You get a lot for your money. Sales agent was extremely nice.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very pleased with end result

  • Daniel F.
  • Verified HomeBuyer
  • May 11, 2021
  • Riverview, FL

When I initially decided to purchase my home, I was told the closing date would be in September of 2020. When I saw construction had not yet started on my home (well after construction was supposed to have begun) I brought it up with Lennar staff. I was subsequently told the home would not be ready until closer to January 2021. As a result, I was offered a different lot with the same floorplan, which was supposed to be ready around September of 2020 (the original agreed upon timeline). When this offer was made to me, I was told this would be at no extra cost, as compensation for the mix up. I ...

Total Score 3


Quality 5

Trustworthiness 3

Responsiveness 3

Lennar - In all the process, communication was very poor.

  • Anonymous
  • Verified HomeBuyer
  • April 27, 2021
  • Tampa, FL

In all the process, communication was very poor. When we got to the inspection process we didn’t even got time to go through the entire house, cause they guy was in a time frame. During construction process we never got any updates of how the house was going.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Lennar - Bad experience on the matterial

  • Mostafa E.
  • Verified HomeBuyer
  • April 27, 2021
  • Wesley Chapel, FL

Bad experience on the matterial

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 3

Lennar - Overall very happy with the home.

  • Vernon S.
  • Verified HomeBuyer
  • April 27, 2021
  • Wimauma, FL

Overall very happy with the home.but we feel there are things that Lennar could have done to make it better Ali sale person and Shawn Lennar Representative was outstanding in helping us even after we moved in to are new how

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5