Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1397 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Lennar - We love our new home, only thing we would probably change is
- Anonymous
- Verified HomeBuyer
- July 16, 2019
- Zephyrhills, FL
We love our new home, only thing we would probably change is that it didn’t come with light fixtures so we had to go out and by them which didn’t allow us to see the mistakes on the wall with the flat paint. Second the flat paint they should use a semi gloss paint so that we don’t have to make do extra work as home owners when you first get in the house. Other than that Love the house and neighborhood
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Belmont Experience
- William R.
- Verified HomeBuyer
- July 09, 2019
- Ruskin, FL
Quality of finished products (e.g., toilet fixtures) poor.
Lennar responded:
Hi William, thank you for your feedback about your home. If you have any outstanding items, please email us at corporatecustomercare@lennar.com, so we can follow-up on them for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Never again.
- Anonymous
- Verified HomeBuyer
- July 09, 2019
- Wimauma, FL
The workmanship was poor at best, the sales staff and closing were a disaster, the follow up with repairs has been, let's just say a nightmare. Some things still are not fixed and if I had to guess are not going to get fixed unless I pay for someone to fix them. Everything included does not mean everything... but they fail to tell you what normal things are not included. I am afraid to see what is going t happen to this house in say 5 years, I think most mobile homes are constructed better.
Lennar responded:
Thank you for sharing your comments with us. We are sorry to hear about the experience you described. Please send a message to us at corporatecustomercare@lennar.com with the details of any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 1
Buyimg home
- Angelo H.
- Verified HomeBuyer
- July 09, 2019
- Riverview, FL
I a sense se are happy with our new home. The only issue we had is after you move and how responsive are the knolowgist. We have a lot of issues that still have not been taken care. For example our shower base in the bathroom we have on the master room came defective. A new shower base was put on but till this time have pass more than three weeks and we still not able to use it. The drywall and ceramic tile have not been installed yet. Our double blind was replace but the blind used was defective.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Requested Feedback
- Anonymous
- Verified HomeBuyer
- July 07, 2019
- Riverview, FL
The materials appear to be excellent; however, regardless of whether or not it's a new home, get yourself your own inspector--my guy found numerous items that should have been caught during normal QA by the builder. That being said, Lennar has been fairly responsive to my issues--almost all of which have been satisfied, which is greatly appreciated...timing aside. Ensure that you have someone clean-up after closing; Lennar told me this would happen after my closing but, based on my findings, it did not. All in all, I'm happy in my new home and, generally speaking, am pleased (so far) with ...
Lennar responded:
Thank you for your feedback. We are sorry to hear that these items occurred. Please send a message to us at corporatecustomercare@lennar.com with any outstanding issues, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Unhappy at this point
- Delmira S.
- Verified HomeBuyer
- June 28, 2019
- Lutz, FL
From the day I bought this home it has been a disaster. On the day I bought the home they were an hour late at the title agency and didn’t even have a room for us to close in. Then we ending up closing on a fold out table with some random guy who farted in my husbands face. Then our mailbox key didn’t work for over two weeks and then they had to rekey the mailbox. When we called our sales guy he said this has been a issue with a lot of home buyers. Why weren’t we warned before we moved in? On top of that the quality of the home is mediocre. I have lumps in my carpet, my floor creaks, the ...
Lennar responded:
Hi Delmira, we are sorry to hear about your closing, the keys and the other items you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good but not as good as expected
- Anonymous
- Verified HomeBuyer
- June 27, 2019
- Wimauma, FL
Overall my house is nice. There are things that were shown and discussed that were changed or excluded by Lennar that I was not happy about. But once you are in the process, its hard to walk away.
Lennar responded:
Thank you for your feedback. We are glad you're enjoying your new home. If you have items that you would like us to review, please send a message to corporatecustomercare@lennar.com and we will be happy to follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Track home
- Cameron A.
- Verified HomeBuyer
- June 27, 2019
- Land O' Lakes, FL
It’s a track home. For what it is I am happy. I would buy is again.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Unorganized after closing
- Anonymous
- Verified HomeBuyer
- June 27, 2019
- Ruskin, FL
I really enjoyed my new home up at the amount of repairs needed and the timing is not responding from the associates was unacceptable this is a new subdivision and I have heard several complaints from my neighbors as well
Lennar responded:
Thank you for the comments about your warranty experience. We are sorry for any inconvenience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Highly Satisfied
- John O.
- Verified HomeBuyer
- June 27, 2019
- Ruskin, FL
The process was terrific and response time on issues excellent.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
All better now, finally!!
- Joel S.
- Verified HomeBuyer
- June 26, 2019
- Riverview, FL
Take the time to check EVERYTHING on your walk-thru.... when an issue is discovered later (which is inevitable) it is difficult to get the problem addressed and fixed
Lennar responded:
Hi Joel, thank you for your comments. We are sorry for any difficulty you've had during your experience with us. If you have any items you would like us to review, please email us at corporatecustomercare@lennar.com, so we can follow-up for you.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Lennar - The whole process went so smooth the first time buying a house
- Raleigh C.
- Verified HomeBuyer
- June 26, 2019
- Riverview, FL
The whole process went so smooth the first time buying a house with no issues
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First and LAST Lennar home
- Samuel S.
- Verified HomeBuyer
- June 25, 2019
- Riverview, FL
Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.
Lennar responded:
Hi Samuel, thank you for letting us know about your experience. Please send us an email with the issues you have found and we will follow-up. Our email address is corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 2
Lennar - Lennar warranty program needs some major work.
- Jade R.
- Verified HomeBuyer
- June 25, 2019
- Ruskin, FL
Lennar warranty program needs some major work. Slow responses, things still not fixed. Disappointed
Lennar responded:
Hi Jade, thank you for your comments. We apologize for the delays in responsiveness and outstanding items. Please send a message with any items needing to be addressed to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 5
Responsiveness 1
Lennar New home
- Kenia I.
- Verified HomeBuyer
- June 25, 2019
- Sun City Center, FL
Professional builder that people can trust , staff manager made the experience great.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
The process was okay
- Cory D.
- Verified HomeBuyer
- June 25, 2019
- Tampa, FL
I ran into issues but it wasn’t anything to drastic that would warrant a bad review. I do however think they rushed a lot of the jobs in my house like the paint, rug, cement in the garage, doors have defects, placement of the sprinklers were off, ceiling fans were missing, tried to charge 7k-9k for a fence that cost me 1700, st Augustine grass had an infection soon after moving in, which wasn’t covered under warranty . That’s just a few things. However, like I said it’s not enough for me to call the process bad I’d just like to see those things fixed in the future. Overall, I enjoyed the ...
Lennar responded:
Hi Cory, thank you for your comments about your experience. We appreciate the feedback about the process of building your home and the pricing questions that came up. We are glad to hear that you enjoyed the overall process - and that the people involved made a difference. Thank you.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Love our new home!!
- Joanna H.
- Verified HomeBuyer
- June 25, 2019
- Sun City Center, FL
Absolutely love our new home! Everyone has been amazing and this is a dream come true. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Below average quality at a decent price
- Dustin T.
- Verified HomeBuyer
- June 25, 2019
- Riverview, FL
Don't expect your house to be built of the same quality as purchasing from single person or smaller company. You can end up with a good home as long as you're willing to go through the battle of dealing with warranty work. We had a good experience with our second sales rep and our warranty service.
Lennar responded:
Hi Dustin, thank you for sharing your experience with us. We are sorry for any difficulties you had with the initial process, and are glad to hear that things improved with the second sales rep and your warranty service. Please feel free to reach out to us at corporatecustomercare@lennar.com if you need any assistance now or in the future.
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 4
Construction quality
- Adeel A.
- Verified HomeBuyer
- June 20, 2019
- Wimauma, FL
The quality of the work is terrible. The finish is horrible. Walking on the carpet is like waking on the nails. I have heard a lot about Lennar but I think now this company prefer quantity over quality. I will never buy or refer anyone to get a Lennar home.
Lennar responded:
Hi Adeel, thank you for taking the time to share your feedback. We are sorry for the experience you described. If you have items you would like addressed, please send an email to us at corporatecustomercare@lennar.com so we can review.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
The help that we received during our purchase and our transaction was amazing.
- Manuel J.
- Verified HomeBuyer
- June 18, 2019
- Ruskin, FL
Lennar staff are just outstanding and always there even after we moved in. We received follow up calls to check that everything was running smoothly in our new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Horrible Communication and Promises not followed through
- Dawn F.
- Verified HomeBuyer
- June 12, 2019
- Wimauma, FL
Communication and response time is horrible for any warranty work needed. We were promised several things from first warranty guy then he was switched to different property and new guy has no idea about anything. Wait time to get items addressed and taken care of is ridiculous. We have asked to speak with supervisor verbally, through text, and via emails. No response on that yet either.
Lennar responded:
Hi Dawn, thank you for your feedback. Please send us your outstanding items, along with your home address to corporatecustomercare@lennar.com. We will review and ensure that the appropriate personnel are involved in resolving this matter for you.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Everything is falling apart!
- NeQuoia L.
- Verified HomeBuyer
- June 06, 2019
- Zephyrhills, FL
Everything is falling apart! Too many issues to have only been here 4 months!!!!
Lennar responded:
Thank you for your comment. If you will email your outstanding issues, along with your home address, to corporatecustomercare@lennar.com, we will research and have a member of our team follow-up with you.
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
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