Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1385 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
First and LAST Lennar home
- Samuel S.
- Verified HomeBuyer
- June 25, 2019
- Riverview, FL
Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.
Lennar responded:
Hi Samuel, thank you for letting us know about your experience. Please send us an email with the issues you have found and we will follow-up. Our email address is corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 2
Lennar - Lennar warranty program needs some major work.
- Jade R.
- Verified HomeBuyer
- June 25, 2019
- Ruskin, FL
Lennar warranty program needs some major work. Slow responses, things still not fixed. Disappointed
Lennar responded:
Hi Jade, thank you for your comments. We apologize for the delays in responsiveness and outstanding items. Please send a message with any items needing to be addressed to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 5
Responsiveness 1
Lennar New home
- Kenia I.
- Verified HomeBuyer
- June 25, 2019
- Sun City Center, FL
Professional builder that people can trust , staff manager made the experience great.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
The process was okay
- Cory D.
- Verified HomeBuyer
- June 25, 2019
- Tampa, FL
I ran into issues but it wasn’t anything to drastic that would warrant a bad review. I do however think they rushed a lot of the jobs in my house like the paint, rug, cement in the garage, doors have defects, placement of the sprinklers were off, ceiling fans were missing, tried to charge 7k-9k for a fence that cost me 1700, st Augustine grass had an infection soon after moving in, which wasn’t covered under warranty . That’s just a few things. However, like I said it’s not enough for me to call the process bad I’d just like to see those things fixed in the future. Overall, I enjoyed the ...
Lennar responded:
Hi Cory, thank you for your comments about your experience. We appreciate the feedback about the process of building your home and the pricing questions that came up. We are glad to hear that you enjoyed the overall process - and that the people involved made a difference. Thank you.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Love our new home!!
- Joanna H.
- Verified HomeBuyer
- June 25, 2019
- Sun City Center, FL
Absolutely love our new home! Everyone has been amazing and this is a dream come true. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Below average quality at a decent price
- Dustin T.
- Verified HomeBuyer
- June 25, 2019
- Riverview, FL
Don't expect your house to be built of the same quality as purchasing from single person or smaller company. You can end up with a good home as long as you're willing to go through the battle of dealing with warranty work. We had a good experience with our second sales rep and our warranty service.
Lennar responded:
Hi Dustin, thank you for sharing your experience with us. We are sorry for any difficulties you had with the initial process, and are glad to hear that things improved with the second sales rep and your warranty service. Please feel free to reach out to us at corporatecustomercare@lennar.com if you need any assistance now or in the future.
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 4
Construction quality
- Adeel A.
- Verified HomeBuyer
- June 20, 2019
- Wimauma, FL
The quality of the work is terrible. The finish is horrible. Walking on the carpet is like waking on the nails. I have heard a lot about Lennar but I think now this company prefer quantity over quality. I will never buy or refer anyone to get a Lennar home.
Lennar responded:
Hi Adeel, thank you for taking the time to share your feedback. We are sorry for the experience you described. If you have items you would like addressed, please send an email to us at corporatecustomercare@lennar.com so we can review.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
The help that we received during our purchase and our transaction was amazing.
- Manuel J.
- Verified HomeBuyer
- June 18, 2019
- Ruskin, FL
Lennar staff are just outstanding and always there even after we moved in. We received follow up calls to check that everything was running smoothly in our new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Horrible Communication and Promises not followed through
- Dawn F.
- Verified HomeBuyer
- June 12, 2019
- Wimauma, FL
Communication and response time is horrible for any warranty work needed. We were promised several things from first warranty guy then he was switched to different property and new guy has no idea about anything. Wait time to get items addressed and taken care of is ridiculous. We have asked to speak with supervisor verbally, through text, and via emails. No response on that yet either.
Lennar responded:
Hi Dawn, thank you for your feedback. Please send us your outstanding items, along with your home address to corporatecustomercare@lennar.com. We will review and ensure that the appropriate personnel are involved in resolving this matter for you.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Everything is falling apart!
- NeQuoia L.
- Verified HomeBuyer
- June 06, 2019
- Zephyrhills, FL
Everything is falling apart! Too many issues to have only been here 4 months!!!!
Lennar responded:
Thank you for your comment. If you will email your outstanding issues, along with your home address, to corporatecustomercare@lennar.com, we will research and have a member of our team follow-up with you.
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
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