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Lennar Reviews in Atlanta, GA

What Atlanta Homeowners Have to Say About Lennar.

Read all 312 verified reviews from homeowners that built a new home with Lennar in the Atlanta area. Atlanta homeowners have rated Lennar an average 3.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.5 out of 5 stars in Atlanta Area

312 Reviews in Atlanta Area

Ratings by Category

Overall 3.5

Quality 3.3

Trustworthiness 3.4

Value 3.5

Responsiveness 3.3

Lennar in Atlanta Area

View Homes

Customer Reviews

Frustrating and disappointing

  • Carl M.
  • Verified HomeBuyer
  • September 20, 2022
  • Scottdale, GA

Lenner make promises during the walk-through that has not been fulfilled!!!! We are still waiting to get the outside door painted along with touchup work inside. This experience has been very frustrating!

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Disappointment

  • Carolyn F.
  • Verified HomeBuyer
  • July 22, 2022
  • Sharpsburg, GA

When my realtor and I went to the Lennar office for our scheduled appointment, we were told we couldn't use the prices on the sheet we were handed as there had been a price increase. That evening we received the updated sheet from Michelle, and yes there was a 5 thousand increase. The next day, March 1, we returned to the office as I had make the decision to go ahead and purchase the house. I left a voided check so that my account could be debited for the deposit. The problem was that the contract didn't get written and processed until a week later. During that weeks time the price increased ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

I live in a mud pit. Landscape? Not here. Many many repairs need to be done. Very poor quality workmanship.

  • Barbara K.
  • Verified HomeBuyer
  • April 17, 2022
  • Sharpsburg, GA

Highly disappointed overall. House is cute. But craftmanship is poor. I still have a red GA clay backyard; a patio that is cracked so badly the underlayment is showing. The knee wall is the shower is very titled - leaning tower of Piza style. Shower floor has issues. But the mud yard is gruesome.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Poor Grading of Lot

  • Melinda S.
  • Verified HomeBuyer
  • November 30, 2021
  • Powder Springs, GA

I have been attempting to get resolution regarding grading issues with my lot. I have experienced standing water for greater than 24 hours after a normal rain within 10 feet of my home's foundation. This is an issue with the standard noted under the warranty. The warranty states the builder is responsible for at least one attempt to correct this issue. I have only been in my home since July 2021 and have attempted to communicate with customer care for the past 3 months. I have been told several times that a landscaper will come to assess the grading; however, this has not happened to date. I ...

Total Score 3


Quality 2

Trustworthiness 1

Value 4

Responsiveness 1

Terrible workmanship & materials

  • JIN K.
  • Verified HomeBuyer
  • March 25, 2020
  • Sugar Hill, GA

It's been more than 4 months since the closing, and we still have major unresolved issues in the house that had been identified during the final walkthrough. We have also had major structural issues with the plumbing and the roof, which required emergency repair services. I strongly recommend that you do not buy a house from Lennar.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

No Response on Community Amenities and Landscaping

  • Richard L.
  • Verified HomeBuyer
  • October 16, 2021
  • Gainesville, GA

House is OK materials are on the cheap side. Workmanship kind of haphazard. Ignores questions about amenity completion and landscaping of common areas, no one takes responsibility for these issues. Have been ignored by Builder Customer Care and HOA representatives or have received conflicting answers to other questions.

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Horrible experience

  • David D.
  • Verified HomeBuyer
  • July 31, 2021
  • Marietta, GA

Salesman Chad Bush. Great Quality of workmanship. Dreadful. I already submitted a review and heard nothing. I have already requested solutions to no end. Waste of time doing this I’m sure

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Frustrated

  • Yvonne H.
  • Verified HomeBuyer
  • June 03, 2023
  • Loganville, GA

Tasks aren’t being completed to the satisfaction of the homeowner. Work is shoddy at best. Unprofessional builder.

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Warranty Responsiveness

  • Richard D.
  • Verified HomeBuyer
  • April 07, 2020
  • Canton, GA

We have a number of issues that are now going on over 8 weeks. Yes we do understand the need to keep folks from inside our home because of the virus concerns. The issues that I am speaking about are exterior issue.

Lennar responded:
Hi Richard, thank you for taking time to share your experience. We are sorry to hear about the incomplete items and responsiveness you described. Please reach out to us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Lennar Review

  • Anonymous
  • Verified HomeBuyer
  • March 24, 2020
  • Atlanta, GA

Very poor workmanship on interior doors and trim work. This visual deficiency makes you question the workmanship you can’t see.

Lennar responded:
Thank you for sharing your feedback with us. I'm sorry to hear you aren't satisfied with your doors. I would like to hear more about this concern and any other concerns you may have to ensure we address it properly. Please send us an email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Just OK Experience!

  • Anonymous
  • Verified HomeBuyer
  • July 23, 2024
  • Loganville, GA

Standard Quick construction homes at a decent price, depending upon the location and home plans etc. Construction quality is not great. Customer Warranty service is very poor. I have a HVAC issue going on now over a month, and they closed the ticket by saying fixed and completed. I had to reach out to management, and as usual they were unaware! Overall not so great experience as compared to other builders I deal with.

Lennar responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. I understand your issue was resolved, but if you have any questions or warranty requests, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care


Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Poor Quality

  • Anonymous
  • Verified HomeBuyer
  • February 16, 2022
  • Hoschton, GA

Problems didn't take long to occur; there were cracks on walls, which was the slightest issue of them all. They didn't build the plumbing correctly, causing the water from the bathroom to overfill, have builders come back and dig up the waterline outside. The dishwasher leaked multiple times, which was an appliance issue. The kitchen cabinet had a huge crack on the side and was fixed, but after fixed, the drawer wouldn't close properly. The doorbell chime was burnt out within six months. The lightbulb in the bathroom dropped as well. The overall quality of this house was not worth the price, ...

Lennar responded:
Hi, thank you for this detailed review. We would like to apologize for the issues you have encountered with your new home and the frustration this must have caused in getting them corrected. Please let us know if there are any items in which we could provide additional assistance. Our team can be contacted directly at corporatecustomercare@lennar.com, thank you. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 5

Floor

  • Anonymous
  • Verified HomeBuyer
  • March 25, 2020
  • Holly Springs, GA

They have a lot of problems with floor But warranty is good

Lennar responded:
Thank you for your feedback about your floors. We are sorry to hear about this, but are pleased that you're happy with the warranty. Please email us at corporatecustomercare@lennar.com if you need any assistance. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 4

Good house, bad service

  • Anonymous
  • Verified HomeBuyer
  • February 29, 2020
  • Duluth, GA

During our building process, the sales team repeatedly gave us misinformation and took long * 2 answer questions. Since we have moved into our house the warranty department is slow to respond and lets things linger 4 a long time. After our first warranty appointment and claim, they sent two people out to work on some of the issues, but the rest is still left undone.

Lennar responded:
Thank you for sharing your feedback about your new home. We are sorry to hear about the issues you described with the sales and service teams. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 1

A nightmare process but a fine home.

  • Anonymous
  • Verified HomeBuyer
  • September 22, 2022
  • Scottdale, GA

Houses were slapped together quickly. New home had sloppy workmanship, garbage and extra materials were left in the home, and a light was literally hanging out of the ceiling by a wire, upon moving in. Disappointing for the price paid for the home. The closing date was pushed back day by day, which made hiring movers, a nightmare. It was pushed back over a week with little to no information of why. The home is beautifully designed but the process and craftmanship need improvement.

Lennar responded:
Hi, we appreciate your feedback, and apologize for the issues you have experienced. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Lennar - Very unhappy with the overall experience.

  • Prashant K.
  • Verified HomeBuyer
  • August 16, 2022
  • Scottdale, GA

Very unhappy with the overall experience. Once the home was sold to me I had to call various people to get any little information that I needed but everybody has been Very unresponsive. There are things under warranty like my garage door and the ring doorbell for which we do not have the code and I have tried calling multiple times but no response. The light bulbs were fused and now I will need to spend money to get them replaced. I have also sent a request through the Lennar website but no response whatsoever. Also the delay in delivering the house has been so long over 7 months that it was ...

Lennar responded:
Hi Prashant, thank you for your review. We appreciate your feedback. We are both disappointed and sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - my home buying experience was not pleasant.

  • Tarran V.
  • Verified HomeBuyer
  • July 12, 2022
  • Gainesville, GA

my home buying experience was not pleasant. I felt like I was a number, I was told more than once, if you don't want it, there are others that do...way to make one feel welcome. Workmanship was an issue, ongoing, especially dry wall. I had to fight every step of the way to get things done somewhat correctly...no specialty items, just how it should have been done to begin with. If it had not been for BILLY, I would have walked away. He was the only person that was honest and listened to what I had to say. I understand it is a seller's market but there is no pride in workmanship. YOU MUST ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Issues still not resolved

  • Samath P.
  • Verified HomeBuyer
  • May 17, 2022
  • Suwanee, GA

We had a hard closing date that Lennar would not budge on even though the house wasn't move in ready. It's been 2 months since closing and our issues have not been resolved yet. The construction manager had made promises that he couldn't deliver on. Not a good look for a national builder like Lennar.

Lennar responded:
Hi Samath, thank you for taking the time to share this feedback. We are sorry to hear about your poor experience starting with closing and ongoing into the service you have been provided with your new home. If you have any items that remain outstanding, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

The time it takes for someone to acknowledge work that needs to be done is far to long after a ticket has been filled out.ng.

  • Carolyn L.
  • Verified HomeBuyer
  • March 18, 2022
  • Sharpsburg, GA

The is no follow up after a job has been addressed to see if the job was completed and done correctly.

Lennar responded:
Hi Carolyn, thank you for your review. We want to apologize for the long delays and outright lack of communication you experienced. If ever there is anything we can assist you or even provide follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

The poor workmanship.

  • Stephen L.
  • Verified HomeBuyer
  • January 30, 2022
  • Smyrna, GA

Frequently asked your sakes consultant and/or construction manager to walk you through the home, so you can address poor workmanship immediately!

Lennar responded:
Hi Stephen, thank you for sharing a review. We want to apologize for any frustrations you have faced due to the quality of your new home. If you have an outstanding items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Bad customer service

  • Kamille W.
  • Verified HomeBuyer
  • October 12, 2021
  • Smyrna, GA

I had to close on my house with over 30 things still needing to be fixed by the builder. They return 3 month later to fix a few things. Currently my garage door does not look like the house houses in the community and my dish washer has never worked since I bought the house. A lot of minor issues I will have to hire someone to fix for me later. This was not a good experience.

Lennar responded:
Hi Kamille, thank you for your review. We want to apologize for the issues you experienced with your new home after closing. We would like to help any way we can. If there are any items we could help provide assistance with, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Cindy at east highland Lilburn the new house sale agent was very

  • Kashif I.
  • Verified HomeBuyer
  • June 05, 2021
  • Lilburn, GA

Cindy at east highland Lilburn the new house sale agent was very unprofessional never called me for walk through never returned any of my calls Very bad experience. First time my walk through got cancelled she never informed me second time she never confirmed my walk through time. She were not helpful at all.

Lennar responded:
Hi Kashif, thank you for this review. We are sorry to hear about the poor experienced you had with the New Home Consultant in your Community. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Terrible finishing work

  • Andrew P.
  • Verified HomeBuyer
  • March 24, 2020
  • Cumming, GA

Literally every single piece of crown molding in my house has split and separated from the wall and we have only lived here for 6 months. There is a wall that is 2 inches slanted out in the middle of a hallway, the grinder pump wasn't installed properly and I spent a full day fixing it myself. Cal-Atlantic had a great design, Lennar however is terrible at execution. Shooty work all over and no pride taken in the craft. So many warranty issues I have to deal with.

Lennar responded:
Thank you for taking the time to share your feedback with us. I'm sorry you are experiencing this with your crown molding. Please send us an email to corporatecustomercare@lennar.com with your feedback, contact information and home address so we can thoroughly review your concern.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Poor Workmanship

  • Catherine P.
  • Verified HomeBuyer
  • February 26, 2020
  • Buford, GA

Considering what I paid for the property the workmanship on the house is poorly done! The materials used (i.e cabinets are cookie cutter, flooring is cheap) are of the lowest quality of builders grade material! Thus totally unexceptionable!!

Lennar responded:
Hi Catherine, thank you for sharing your feedback about the workmanship with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 1

Responsiveness 3

Lennar - Just know that if something is broken or not working properly

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2019
  • Buford, GA

Just know that if something is broken or not working properly be prepared to wait a loooong time to have it fixed because of mishandled scheduling issues with subcontractors. Also, the repair work can only be done on week days forcing you to take days off from work only to have the workers not show up which is incredibly frustrating. It's been almost 6 months without a working master bedroom shower

Lennar responded:
Hi, thank you for sharing your concerns with service for your new home. We apologize for the delay you have experienced. Please email us the outstanding items to corporatecustomercare@lennar.com, review and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1