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Lennar Reviews in Chicago, IL

What Chicago Homeowners Have to Say About Lennar.

Read all 328 verified reviews from homeowners that built a new home with Lennar in the Chicago area. Chicago homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 4 out of 5 stars in Chicago Area

328 Reviews in Chicago Area

Ratings by Category

Overall 4

Quality 3.7

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Lennar in Chicago Area

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Customer Reviews

Cheap products

  • William S.
  • Verified HomeBuyer
  • July 02, 2019
  • Woodstock, IL

Within the first week my microwave broke and had to be fixed. The stove drawer is very flimsy and comes off track. Within 4 months 2 door knobs came apart and the screw to hold it together is missing. You can see ripples in the vinyl flooring between the rafters of the flooring. It's like only the bare minimum was done by building code. The cement work outside the patio door is so rough, you need shoes to walk on it. one of my windows has missing film. It was pointed out at the 2 week walk through and I haven't heard anything. I thought we were supposed to get a 2 month walk through, ...

Lennar responded:
Hi William, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items or details you would like to share, so we can review and follow-up for you. – Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

I do not have issues with the people, they listen and try to help

  • Rochelle S.
  • Verified HomeBuyer
  • May 27, 2025
  • Huntley, IL

I saved and put most everything into this home. I love the lay out, However, I am so mad that I closed with the understanding that I would have a driveway, grass and landscape when the weather broke. I just got my driveway 2 weeks ago, I am still waiting for grass and landscape and painting the outside and a Handle for my outside water so I can Clean the siding and windows and screens. The outside of house is filthy! the patio is also full of pop marks, but you keep building, and no one has time to complete the Closed homes only the homes ready to close.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Fingers were crossed but didn't help

  • Anonymous
  • Verified HomeBuyer
  • April 08, 2025
  • New Lenox, IL

Honestly don't where to start unfortunately this has not been an enjoyable experience and continues to slide downhill. I guess on the bright side it can only get better from here wait let me cross my fingers again. When it comes to getting your hard earned money communication is over the top but once they get it nothing but crickets. It would be so beneficial if Lennar communicated to the residents when let's say the sidewalks are going to be installed, backfill your home, grass/landscape installation, brick cleaning, post construction issues etc.. etc.. but nothing while we sit in our Lennar ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Responsiveness, quality

  • Anonymous
  • Verified HomeBuyer
  • April 19, 2024
  • Elgin, IL

Poor quality and response to incidents are very bad. Response to tickets is very bad. Nominal quality materials.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - The quality of the home was short of my expectations.

  • Sibyl P.
  • Verified HomeBuyer
  • March 15, 2022
  • Yorkville, IL

The quality of the home was short of my expectations. There was paint on the floor, paint on the walls were not smooth at all. Overall the home was Mediocre not like the Model we fell in love with at all.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Lennar is good, but has room for improvement...

  • Ajay G.
  • Verified HomeBuyer
  • January 04, 2022
  • South Elgin, IL

Lennar home models and layouts are superb. Also the process was not exhausting with too many choices like other builders do. But quality needs to be improved. Most of the home buyers don't know but I think Lennar cuts on things that customers really don't think of too much during the process which cost more to the customers later on. For example, 1. Not using conduit pipes for wiring 2. Not using standard cans light that are readily available in the market

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Average support

  • Adrian R.
  • Verified HomeBuyer
  • April 21, 2020
  • South Elgin, IL

Average experience, multiple issues still open. We in the home so bottom of the priority list

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Homebuying experience

  • Anonymous
  • Verified HomeBuyer
  • June 11, 2019
  • Matteson, IL

My first time homebuying experience has been harrowing. It had taken four months for my driveway and walkway to be laid, and I'm still waiting on the landscaping. I get most of the process is weather contingent, but I've seen other homes around me completed and the owner have yet to move in. It has been an inconvenience having to park on the street with limited parking. I love my home, but the process has been exhausting.

Lennar responded:
Thank you for your comments about the weather-related issues with your home. If you will please send your address, along with any items outstanding, to us at corporatecustomercare@lennar.com, we will be sure to review and respond.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Average

  • Patricia F. Z.
  • Verified HomeBuyer
  • July 13, 2023
  • Batavia, IL

Good home for first home owners

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 4

Lennar - Sales and closing excellent mortgage fare quality and workmanship

  • James M.
  • Verified HomeBuyer
  • July 19, 2022
  • Joliet, IL

Sales and closing excellent mortgage fare quality and workmanship week

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Beautiful home BUT

  • Justin D.
  • Verified HomeBuyer
  • May 28, 2022
  • Joliet, IL

House is very nice, but I’ve been in the home about two months and I’m having issues. Too many to list. I’m waiting for lennar to set up “warranty” services. Which these should have been addressed at a QC phase.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Lennar - I have plenty of picture to show the poor craftsmanship put into

  • Gregory S.
  • Verified HomeBuyer
  • May 10, 2022
  • Joliet, IL

I have plenty of picture to show the poor craftsmanship put into the construction. Seems like attention to detail was lacking. My wife and I had to wait 3 months past our original closing date with little to no contact from Lennar. We had put our trust totally in Lennar and even went to Lennar Mortgage. As a matter of fact, it was our Mortgage Consultant that informed us that our original closing date of 1/14/22 was not going to be met. We had to scramble to find a place to live till our actual closing 3/25/22. Not only did this create a financial burden to rent, but we lost 1.5% on the ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - They are very one sided.

  • Bobby W.
  • Verified HomeBuyer
  • August 24, 2021
  • Volo, IL

They are very one sided. As long as it is in their favor they are willing to make changes. However if the client needs something, they won’t budge an inch.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Very basic work

  • Sandeep A.
  • Verified HomeBuyer
  • May 17, 2024
  • Oswego, IL

We were handed over hose without drive way , without landscaping , it is 2 months now , still not complete, basic work, few electric outlets. , floor uneven , poor floor carpets, no vanity lights in bathrooms or drive way, space between garage door and floor , no back slash

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Workmanship is below average.

  • Lukasz J.
  • Verified HomeBuyer
  • December 06, 2023
  • Hampshire, IL

Well, I should start from the beginning, Sale team was very good, working with Todd was our pleasure. Building manager Dan was also very good but building contractor did not meet any expectation.so many issues, workmanships of the contractor Lennar is using are terrible they don't know what a good quality means. Starting from framing and ending on painting. So far this is our second month to live here and problems ready starts. Kitchen Cabinets doors are loose, HVAC system is not working properly paints are pilling, all the windows are collecting so much moisture and damaging a wall hardwood ...

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 3

Dons folly

  • Anonymous
  • Verified HomeBuyer
  • January 06, 2023
  • McHenry, IL

Broken patio door lock ifentified 6 weeks ago. No action. Issuess with front door lock and latch. No action. Air leaks everywhere. Cracking of plaster in bathroom

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - Poor workmanship and slow response to resolve reported issues.

  • Maria D.
  • Verified HomeBuyer
  • August 25, 2021
  • Algonquin, IL

Poor workmanship and slow response to resolve reported issues.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Below average

  • Molly Z.
  • Verified HomeBuyer
  • March 17, 2020
  • McHenry, IL

Home. Thing experience was great then we were forgotten about and treated poorly since.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Lack of customer service after the fact.

  • Virginia B.
  • Verified HomeBuyer
  • October 19, 2021
  • Algonquin, IL

Initial purchase seemed ok but after the fact when needing help and things fixed it’s like pulling teeth to get things fixed or made right.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Nick

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2023
  • Joliet, IL

The house it’s too cheap, a lot of small things it’s broken or will be broken short, house for 400k shut cost 200k for that quality

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

Joe Connie and Rob Rock! The rest awful.

  • Marissa M.
  • Verified HomeBuyer
  • June 04, 2025
  • New Lenox, IL

Joe from Lennar Mortgage, Connie from Lennar Sales and Rob from Warranty are about the only positive thing I can say. They do their job, they care and they work hard. Otherwise,.. We were promised and told even through we were closing 7 weeks early we would have driveways and grass finished, we closed on 4/18 and its June and still not done. The assistant construction manager is rude and belittling and says the actual manager will call and does not call back. I have 3 young kids and a dog and they are unable to play outside and I have to walk my dog on dangerous conditions of rock with ...

Total Score 3


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Low Quality Construction and Service

  • Anonymous
  • Verified HomeBuyer
  • July 05, 2024
  • Aurora, IL

Quality of the material are not good. I think it woyld be good if they could have listed the appliances info during the buying time. All appliances are very basic and low quality. Construction quality is also low. The responsiveness for the issues reported is very bad. I would recommend before buying discuss with everything and go for it.

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - We have been in our home for 4 months.

  • Megan S.
  • Verified HomeBuyer
  • September 28, 2021
  • Manhattan, IL

We have been in our home for 4 months. The first three were a nightmare. We had many issues and it was not acceptable. We had our spigot in the garage fixed 4x bc it leaks, and shot out of the wall and flooded our garage, the master shower flooring was not installed good and couldn’t use it the first month bc they had to keep adding foam and it still squeaks. Our mater toilet was leaking and called the emergency number and told it’s not a emergency and to shut water off and they’ll come tomorrow. The smoke detector goes off 10+ Times while you cook. The flooring in the master and hallway ...

Total Score 3


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Lennar - Overall experience was OK.

  • Sara B.
  • Verified HomeBuyer
  • July 15, 2022
  • Plainfield, IL

Overall experience was OK. We bought a spec home and we’re super frustrated that we were not able to make any upgrades. We wanted to pay more money and weren’t able to. Very frustrating.

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Lennar buying experience

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2024
  • Plainfield, IL

For the price range the builder is charging they did not deliver. AC unit is not large enough for house size. The materials used including light switches, carpet, windows, all millwork, shower fixtures, sink fixtures, dishwasher, stairs, toilets, garage door openers and cabinets are all mid to lower level materials, The landscaping that was used was clearly the cheapest plants and trees available. On the positive side the layout of the house is ideal and the size we were looking for. The customer service to request service during the warranty period has been fantastic. Prompt call ...

Lennar responded:
Thank you for taking the time to share your feedback. We are sorry to hear we did not meet your expectations. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Sincerely,
Lennar Corporate Customer Care



Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 5