Lennar Reviews in Chicago, IL

Worst loan company I’ve ever dealt with

Although we closed on the expected closing date, the mortgage process could have been a lot smoother, poor communication. As a first time buyer I would say we love the house, only mishap was that we were expecting a step tray ceiling in the master bedroom and our home was built without, so again poor communication. Once moved in getting things repaired RIGHT has been nothing short of frustrating. The only thing I can add is that quality for the most part is above average however the drywall and painting is below average and getting these issues corrected is a pain. Needless to say I learned a lot in this process, mistakes I will watch out for on my next purchase. ... More

Let me start by saying Rich and Aaron are very great and helpful with issues. I appreciate all their help. They are the only good experience I have had with lennar. I am not to happy at this point with everything else. There is a lot of sloppy work done. Carpet and drywall feels very cheap. Floor boards are creeping everywhere. I feel this house was rushed being built. I was rushed to pick my colors and was refused a small changes. When my brick went up I informed salesman I felt that wasn’t the right brick color I choose before moving in. I was told it still needed to be washed and would lighten up and brushed aside. I will I’ll and could it fight at the time. After unnoticed it was still not lighting up I started doing some research. After doing some research month later and fighting I have now found out they put defective brick on my home and still in the process of trying to get this fix. No one listen to my concerns at the beginning. We Really wanted brick paid a lot of money for that brick. Now we have to worry if they replace it will they do it correctly and not do more damage to our home? This is very stressful and frustrating. I am extremely disappointed!!!!!! we are out 5200.00 and have defective brick and still trying to get Then to admit it and get this fixed. Lennar should be giving us a FULL refund and correcting the issue!!!!!!I had a issue with our floor it has been replaced twice and still not correct. I am finding so much I have to keep calling about. The brick and floor is a mess. I still don’t have a full resolution with the brick issue. No one should have to go through this. Beyond stressful . We looked at new home builders for years and went with lennar. Upset We did. At this point I would not send a friend or family member to purchase at lennar. Putting defective brick on a home is not a minor issue and now I have to keep fighting to get this corrected. I am disgusted with this situation I felt lennar home felt more quality then RYAN and some other builders and now I am not so sure. Also the price we paid for this home ... More

The home purchase was the builder closeout of remaining homes for sale, so everything was already picked out and the remaining homes were more like spec home with minimal options added. The process with the builders mortgage dept. was not a smooth process by far. After initial contact with loan officer all seemed to start well, but short lived. There were numerous times from just 2days in to the process & regularly thru-out the process many delays waiting for a call back, unknown where we were in the process, misinformation being sent and then only after attempting to fulfill and prepare documentation for submission being notified to ignore as task to do were incorrectly sent for my submission. This theme of not keeping us up to date & informed lacked good communications with us the buyer. At one point nothing heard for a week and then getting bombarded thru the lender portal used ( IMO the portal lender used is not well planned nor informative ) with documents needed under stress and time restraints the buyer was often left unsure what was accepted or not. The only reason the builders mortgage dept used .. was necessary to get their special finance rate. I could have used my own lender but at higher rate & no match. The bulk of the entire qualifying period & how call backs and communicating if you got a call back returned quickly with the builders mortgage dept was at best bumpy. The overall impression given from the mortgage lender dept, underwriting, processing, loan officer is a dept. not well teamed / geared up working together, & too much redundant request of documentation or more documentation not necessary and /or already submitted. Getting approval for the same VA loan with a different lender would have knowingly been a smoother process Not the best customer relations experience with the builder mortgage dept. ... More

Bad experience. Wish I never bought a property. Unprofessional

Overall very disappointed in how the lennar staff handled issues that I encountered and I will likely not buy lennar again.

The lack of response with issues not corrected of warranty items and from closing after 4 months .

It’s very poor quality of the products , doors , windows , flooring , roof ceiling and appliances are very bad , on first week itself leak from ceiling , doors are already showing cracks , cabinets doors are in bad condition , appliances are not great , AC throw is low , stair cases are not properly assembled it’s giving lots of sound , in carpets nails are showing it up , garage door opener is old model not eve. Sync with any WiFi openers

From what I was told they higher production workers. Thus meaning quality is not the product they deliver. I’ve had other contractors come in and laugh at the final product. I had plumbing not completed. Which resulted in water all in my basement when running my washer for the first time. A lot of small things they chose to walk away from that should have been fixed. I do not understand why Lennar wouldn’t do a walk through of the house, prior to our personal walk through. Every issue I pointed out I received an excuse for the issue. I don’t bother contacting Lennar out of complete frustration. I’d rather just hire someone else to fixes al the issues. ... More

We are still under a year but we need a lot of repairs such as the floor counters are coming off the wall. The trim is not staying attached to the wall

I opened a case may 2019 for my door frame that is detaching from my front door and water in my basement with no response as of July 2019 and I find out the "case" was closed! My ac unit was not working either, they did come fix that but to spend the money I did on my home I deserve more respect and response. I feel like no matter who I call I am not getting a response.

So much disappointed with overall experience.

So many building issues are consistently flawed in all the models. In a 6 unit model, all have the same dry wall taping issues, same electrical issues and more. So many corners cut and final product does not reflect what is seen in the models

Lennar built its homes sloppily. Poor appliances. Cheap carpet padding. Cheap bath fixtures. The woman who walked us through houses (Priscilla) wanted absolutely nothing to do with me after the sale. No guidance. Nothing. I ended up getting new appliances after 3 months and the company who installed my new ones said they’d never seen such sloppy work with the garbage and cans and nails left behind the old appliances. Dishwasher installed crookedly. Patio door lock broken. I got push back on some of my complaints which I don’t expect when I buy a house Smoke alarm so close to kitchen I had to wave towels to cook so alarm wouldn’t go off. Until I got the new appliances. Hmmmm. The customer is always right certainly does not apply here. ... More

Initially presentations were good. Communication throughout the process has been lacking, specifically we were not told about delays. We were told projected meetings and weeks passed without contact. We were told we would be told if there were delays that would affect the delivery date. We were not told. This affected several things for us. That seems false. False expectations were set as if to commit us without follow through from Lennar. Dissatisfied. Would never recommend Lennar to anyone. Very unfortunate and negative impact.

Lennar knows it’s brand and knows it will get customers. Therefore, the have no care or put little value in the customers during the buying stage. With the Exception of Steve, the construction site manager and Lisa, the warranty manager. First, with Lennar, they screwed us over in the home pricing. They waited until the price went up to notify us that an option we had requested could be put in. We had come in a days prior to the price jump and we’re ready to pay the deposit had we had the confirmation. Then later on, as I’m trying to get my private home inspector ready to come out, Lennar required a contract to be signed by the inspector. A contract so strongly worded, that my inspector and 4 others said no. I’ve closed on plenty of homes and never had to sign this contract. Again, Lennar did not care and made my inspector sign the contract. When we went shopping around, Lennar was the only one with a one year warranty, all the other competitors had minimum 3 years full home warranty which allows the home to properly settle in. Lennar Mortgage is another team we had issues with coming 45 days prior to closing. Joe was really responsive and great to work with; however the team was trying to swindle us into a much higher interest rate, supposedly the market rate. When my wife and I did our own shopping we found interest rates almost matching the credit we were given for closing costs, and .375 pts lower. Lennar mortgage matched it, but costed us $1,000 points, or a loss in $1,000 credits. Lastly, working with Steve through the home buying process and after while also working with Steve has been Lennar’s saving grace. Those 2 have really put the brand on their back and are available whenever we need them to answer questions or help set up any tickets. I have had a few friends asking about buying out here with Lennar. I told them go to elsewhere, to which they did and have had a much more positive experience thus far. ... More

Not a good idea to write a review here at Talamore

Customer Service post-sale is terrible.

We paid through the roof with a almost 6% interest rate for screens that are too small, glue on floors, carpet padding missing in some spots, toilet shoots out water when we flush, not all window sills were painted. They used cheap chalk paint to paint. Honestly this house is not worth what we paid. Not to mention I can’t do anything or it will void my warranty so when I call the builders they are never available. Second Lennar home and Incredibly disappointed. I will never have a build with them again.

From incorrect colors and finishes to horrible, dead landscaping and a completely unresponsive contractor, we loved the process but were left with a home that was not exactly what we picked nor what we envisioned.

Process was smooth but not to the expected range. No one handed over keys which is bad.

The whole Lennar home buying experience was horrible. I would not recommend Lennar to any of my friends. If I wouldn't have lost so much money, I would have backed out of buying the home. From the start I was lied to about things and promise things that never happened. There are so many issues I came across from purchase agreement to roof leaking after moving in. So, in the end total disappointment from start to finish I would rate a zero on trustworthiness if I could

Hard to get responses to issues. Management is a revolving door. This is the 3rd survey I’ve received. Stop sending out surveys and use those resources to improve customer service. Just come talk to me or some of our neighbors. Lennar is Good at marketing, bad at customer service.

This home was supposed to be my dream home. I was not given upfront, honest information from the time I signed the contract to the building of my home. Front elevation by front door was not what i signed for , it was a bait and switch. Lot was not what I needed - specifically told sales rep I wanted yard with a pool, my yard has so much utility items now running through that I cannot have a pool. The company has not been responsive to my issues, I have had to follow up multiple times to get any actions completed. Their subcontractors are not reliable. Lennar does not return messages. What should be my dream home now makes me sorry that I bought from Lennar. My “seeded” back yard is an atrocity yet I wasn’t allowed to pay extra to sod my entire yard. I sincerely hope no one else is duped into what I am going through. It’s caused issues in my marriage because of the stress of theae issues. I've only been in my house since Feb 2021 One should never have to fight to remain a customer- I should have cancelled my contract and taken the loss. ... More

Awful experience from the rushed closing to dealing with their financing. We almost walked away. Ask around the developments prior to putting down a deposit.