Lennar Reviews in Chicago, IL

This home was supposed to be my dream home. I was not given upfront, honest information from the time I signed the contract to the building of my home. Front elevation by front door was not what i signed for , it was a bait and switch. Lot was not what I needed - specifically told sales rep I wanted yard with a pool, my yard has so much utility items now running through that I cannot have a pool. The company has not been responsive to my issues, I have had to follow up multiple times to get any actions completed. Their subcontractors are not reliable. Lennar does not return messages. What should be my dream home now makes me sorry that I bought from Lennar. My “seeded” back yard is an atrocity yet I wasn’t allowed to pay extra to sod my entire yard. I sincerely hope no one else is duped into what I am going through. It’s caused issues in my marriage because of the stress of theae issues. I've only been in my house since Feb 2021 One should never have to fight to remain a customer- I should have cancelled my contract and taken the loss. ... More

Awful experience from the rushed closing to dealing with their financing. We almost walked away. Ask around the developments prior to putting down a deposit.

I love they layout of this home, exactly what I dreamed of. Everything else is awful. The quality, materials and workmanship is beyond terrible. Problems with every square inch! Looking into a lawsuit at this time.

Do not be one of the first in the community as you will pay more and have less incentives than the homebuyers to follow. The construction/Lennar staff have absolutely no sense of urgency. Building material and trucks have been parked outside my completed home that blocked me from driving out of my garage. Two months in, no mail, trash from the contractors is everywhere (including the pond), sent to collections from Comed for a bill that was not mine. Comed did not recognize my address on their website and it was before I moved in, I also emailed the staff I had communication with letting them know there was a delay and I was told they would handle/keep me informed. I went on the app and website to do my 60 day punch and could not find where to report issues. The biggest construction issues, so far, are the two 'hatches' in the upstairs ceiling. Neither are flush which is allowing flies to come in. The 'hatch' int he bottom level was never fixed correctly after my first walk through, it is now open to an uninsulated area and the drywall surrounding needs repair. My expectations have been realistic through this process, the absence of responses and actions are the reason for this review. ... More

The initial purchasing process was pretty straight forward. Our sales rep was extremely nice and progressional/helpful. We agreed to purchase our home and sent in our earnest money. Fast forward a few months later, we lost communication with our rep and we later found out she had left the company for undisclosed reasons. Fast forward even more and we are approaching closing. Our initial orientation walk through was “ok” but we noticed MANY MANY MANY issues with the home from a cosmetic and attention to detail standpoint. There were extensive issues with poor paint job/baseboards in poor condition/dust and dirt everywhere/paint on carpet/nails through cupboards and noticeable through the painted drywall/poor caulking/misaligned cabinets and doors just to name a few. Now many issues were resolved by closing but it was almost as other issues popped up which were not addressed. It is unfortunate, even though they state that the homes have a set timeframe to finish it was clear that our home was either rushed due to it being near the end of their fiscal year and/or the subcontractors hired to complete the job blatantly did not care about the quality of their work or were rushed as well. They are all adamant that they “do not know how much the homes cost” but that is an absurd statement. They also use lower end materials in regards to baseboards/window trim and paint. We also paid for the upgraded “luxury” package or something like that but it sure didn’t feel that way. The price should not matter but if you are paying for a certain price than I think it’s fair to expect a certain standard and Lennar does not meet those standards as promised. I would not recommend Lennar to any new home buyers. The quality of home is subpar and does not live up to what was promised. ... More

TERRIBLE responsiveness to issues. Would have been really screwed had we not hired an external inspector. More workmanship errors and cut corners very apparent longer we are in there, and Lennar is VERY unresponsive and slow to these issues. I will NEVER buy from Lennar again

Very upset at service, would not recommend a Lennar home, because of such low standards.

There is no communication between Lennar and the homeowner with informing them the work is going to be done in neighborhood examples sidewalk being poured ,backfill of dirt on property, installing asphalt driveway, and sod installation. Residents got their cars stuck in the Garage and couldn't get out. The homeowners association is non you call they say you have to talk to one person he's never available then your email never responds. Terrible buying experience and just too many things wrong already with a house in just a couple of months. You can't walk 10 feet in the house without hearing terrible squeaks in the flooring which was supposed to be fixed at pre-inspection before was told that it was because the house heat was down and the floor needed to acclimate. Wrong it's worse now. SCARY TO SEE WHAT HAPPENS IN the FUTURE with a problem ... More

Love the design and floor plan. Unfortunately the quality of building materials and some workmanship appear to be of low quality, especially in basement concrete/foundation, carpet, vinyl flooring, tub, shower. Garage door is defected. Basement floor is turning black less than 60 days after purchasing a Christie Duplex. Concrete on front stairs and sidewalk are turning colors. Asphalt Driveway has harden construction residue on it, Countertop backsplash was missing, which was unnoticed during final walk through. Pointed out rust spots on the basement floor and requested them to be removed during final walk through. Now I think that was a sign of water getting into the basement. Very disappointed. Too embarrassed to have an house warming event until things are corrected. SMH ... More

We got upgraded package and we were told something different than what we got ... material used very cheap...they just want to finish there work and close our house so they get money...after we did our closing we asked few things to get it fixed and they said ohhh we can't fix it now because in order to fix this issues we have to take entire stuff out and go it which is not possible...

Lenar Agent sold for 30000 extra then homes in same area, no quality materials , crack in foundation,silings everything cheap. Construction managers not doing quality checks. Found more then 20 issues before closing,due to 60 days have to send list for correction

Our experience was horrible, we chose and paid for a model Santa Rosa. However, our home was not built like the model. My master bedroom is missing two windows, a dining room should have been the enginery flood instead of a carpet. we got 1000 back for carper. The home was over price didn't pass the appraiser's value, we were given 11,000 after our lawyer was able to reach cooperate, but it still has 15,000 underwater. Adam was won't let us talk to cooperate at the beginning. We talked to Steve who was reasonable but Adam was always in the way with lies. If we have discovered the missing windows before closing. We wouldn't have a close on this home. The square footage was reduced in the living room. If you show us a model and we love the model and choose to pay for the model. My home should be built like the model. Don't show us something we work hard to pay for and subtract things out of the model. We appreciate the help, and we also regret closing on the home with missing windows that we pay for. ... More

Very bad experience, with everyone at Lennar Homes. I have been calling Lennar Corporate telephone number for weeks , I even sent a email and have not got a response. Today is August 29, 2022 and I have only two days left before my 60 day home warranty expires. During my closing walk through there was so much I saw that need to be fixed, the builder supervisor said don’t worry you have 60 days. Well my 60 days expire in 2 days and guess what I can’t get anyone to respond to my request. I will never build or purchase another home from Lennar or refer any of my friends and family to Lennar builders. The one big mistake I made during purchasing a home with LENNAR Builders was I thought that the sales person was helping me, when she is solely out to help the builder. Please let everyone of your buying a new home, please take a realtor with you, they are your true help. Also the other big mistake was not hiring a Realastate Attorney, if it had not been for a outside mortgage I used. I would have lost my earnest money and my home. This experience with LENNAR Homes have taught me a lot about making sure you cover yourself. I know we had a pandemic but this type of service and work is no excuse. I hope I helped someone today, please protect yourself and your investment get a real estate Attorney and a realtor. Please save your self from the big headache not doing this caused me. ... More

Had the worst experience with the mortgage company as the agent handling the paper work doesn't know the calculation. Plus requested unnecessary documents from the third party as there personal bank statements which at the was not provided and still loan was approved. Really bad material plus construction work. It's not even month and floor started making noises as old houses. Basement has leaks as we started water sprinklers just think water is coming into basement just from water sprinklers that are used to water garden. Still don't have mailbox for the house. So have to go to USPS to get the mails. Bathroom tab started leaking water when made complaint in warranty still haven't scheduled to repair it. When asked who will pay bill for the water as it is continuously leaking and the answer was that is normal the bill won't be that big. No one wants to answer their phones and keep avoiding you. ... More

I have lived in this townhome for almost 7 months. My garage floor has spider cracks from wall to wall. As many many of the new homes here do. My counter slab was cracked in half, needed to be replaced. I am sitting in my office now, with a space heater blowing on high to keep this tiny room from frost. There is no insulation. My carpet is freezing cold because the cement under it is so cold. The caulk is all cracked every where you look. My kitchen cabinets are so uneven the bottoms of the doors will not close completely. I have had the hardwood, the doors, the caulk, the counter, the garage floor all worked on, replaced, or told to pay for it myself because the warranty doesn't cover things like an entire garage being cracked like an egg. Worst builder I have seen to date. I know my association has many active ongoing legal issues with them. I would never advise any one to build with Lennar ever. ... More

Don't deal with them - they lie and will not honor their part, they are selling you and then completely take you for a ride or take advantage of you ! I will never do business with Lennar again in my life, I need to create a legal case to make them listen. Horrible company !!!

One of the WORST!!!!! Never ever will purchase a home from Lennar!

Horrible at getting back, I have been waiting for work to be done for months, flooding issues, horrible