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Lennar Reviews in Chicago, IL

What Chicago Homeowners Have to Say About Lennar.

Read all 398 verified reviews from homeowners that built a new home with Lennar in the Chicago area. Chicago homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.9 out of 5 stars in Chicago Area

398 Reviews in Chicago Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.9

Responsiveness 3.8

Lennar in Chicago Area

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Customer Reviews

Flooring completely messed up staples coming up. Caulking not even caulking in bathrooms already coming off. Cracks in ceilings, all the doors squeak and only been here 5 months

  • Ryan M.
  • Verified HomeBuyer
  • December 29, 2021
  • Yorkville, IL

Well I am disappointed, my whole floor needs to be redone. They barley fixed any of the things they said they would on the walk through. Said “it’s under warranty my guys tried just make a checklist.” Used some cheap material where the caulking was suppose to go and had left a water buildup from a loose pipe in basement tried saying they had just cleaned it. Lying straight to my face, I hope they honor the warranty and if they would just slow down and do it right there wouldn’t be any problems. Good luck if your shopping with lennar I hope you get better quality than my duplex.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - Leak in basement in August 2021.

  • Pamela S.
  • Verified HomeBuyer
  • December 28, 2021
  • South Elgin, IL

Leak in basement in August 2021. Hope to get it fixed by 2022. Also the vent makes a clanking noise. Dishwasher very loud when running. Positive note the salesperson was great and is still very helpful.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

The ease of the entire process and the exceptional team of Amy, David, and Brandon at Lennar. Each of your team has been readily available to answer questions and helped make the decision to purchase (albeit virtually) seamless. They are the best!

  • Nancy G.
  • Verified HomeBuyer
  • December 21, 2021
  • Crystal Lake, IL

Do not hesitate to purchase and build with Lennar! Lennar has simplified the process and each of their team are superb to work with. Lennar, you are lucky to have Amy, David, and Brandon represent you. The entire homebuying experience from my first video call to the closing exceeded my expectations. Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The Lennar talamore team is great!

  • Brian S.
  • Verified HomeBuyer
  • December 21, 2021
  • Huntley, IL

The Lennar talamore team is great! From pre-sales, Lennar mortgage, to repairs!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Tracy was amazing helping us with questions.

  • Joseph G.
  • Verified HomeBuyer
  • December 15, 2021
  • Manhattan, IL

Tracy was amazing helping us with questions. Everything else went smoothly. The only problem is that we are seeing problems now that had blue tape on them but were never fixed, like a hole in the garage door back and finishing and cabinets in master bath missing. Visible nails in baseboard in master toilet as well as drywall issues. Drywall issues in master bath along with missing grout in master shower. Not really sure who to tell about any of these issues. Also the ring system is ridiculously difficult to operate. We can figure out how to link anything. Including the garage door, ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - Overall, satisfied as can be with the new home.

  • Gustavo C.
  • Verified HomeBuyer
  • December 14, 2021
  • South Elgin, IL

Overall, satisfied as can be with the new home. I feel we were fortunate as to only have one major issue. However, talking with neighbors, there were too many stories being shared about their problems with their new home.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 4

Responsiveness to issues and concerns

  • Roy O.
  • Verified HomeBuyer
  • December 08, 2021
  • Huntley, IL

Regarding responsiveness to issues and concerns they were always prompt with satisfactory outcomes. Most of the issues were minor. The only major issue was they initially changed the closing date to a later one than originally promised. But my complaint resulted in an extra effort to complete construction and honor the original closing date for which we were very grateful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I bought the wrong time because of the demand , but I am ok with that.

  • Anwar A.
  • Verified HomeBuyer
  • December 08, 2021
  • Oswego, IL

Everything went smooth and I am not complaining, I am happy but if you have a choice to build yourself which is better. If not lennar is good builder to choose out there thanks lennar.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Nails/carpet/paint issue/window seal issue

  • Adeel K.
  • Verified HomeBuyer
  • December 05, 2021
  • Naperville, IL

Were still working with lennar team to fix paint, cracks in stairs, nails in carpet sticking out and widow seal issues in 2 rooms. Unsure about the experience so far to be honest.

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 1

They delivered on time and responded to my questions.

  • Britto B.
  • Verified HomeBuyer
  • November 30, 2021
  • Huntley, IL

My experience with this builder was smooth and professional. I am a first time home owner and the process was not intimidating.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Smooth process

  • Laura G.
  • Verified HomeBuyer
  • November 30, 2021
  • Batavia, IL

All the process with Lennar was very smooth and easy, and for me that I was a first homebuyer was such a relief. The thing that I appreciate most was that you can choose all the colors of your house and personalize as you want. All the staff is very pleasant and always ready for all the requests.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - Overall very disappointed in how the lennar staff handled issues

  • Anonymous
  • Verified HomeBuyer
  • November 24, 2021
  • Crystal Lake, IL

Overall very disappointed in how the lennar staff handled issues that I encountered and I will likely not buy lennar again.

Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for any frustrations you faced with getting issues resolved during your new home purchase. If you have anything still requiring follow-up, please send us a detailed note of the items at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 2

What stood out most about your experience with this builder?

  • Osmair F.
  • Verified HomeBuyer
  • November 24, 2021
  • McHenry, IL

How did you feel about the entire process, from initial purchase to final move-in? From the first moment we met they were so careful about every single detail that it was impossible not notice the difference. We felt at home. The house was a dream, perfect, clean, almost no details to be fixed. I was expecting a high end price but no, it was a fair price and surprisingly they were flexible. The builder's team was fantastic, they took care of us as if we were the only customer they have. They not only delivered everything that was agreed but also the sales team went above and beyond. I wish ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Lennar - Thank you for super professional service

  • Andrei V.
  • Verified HomeBuyer
  • November 18, 2021
  • South Elgin, IL

Thank you for super professional service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Have enjoyed my experience and enjoying the new home!

  • Brian S.
  • Verified HomeBuyer
  • November 09, 2021
  • Yorkville, IL

Have enjoyed my experience and enjoying the new home!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Overall this has been a great experience.

  • Stephen D.
  • Verified HomeBuyer
  • November 02, 2021
  • Crystal Lake, IL

Overall this has been a great experience. I would not hesitate to do this again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Although we closed on the expected closing date, the mortgage

  • Gregory C.
  • Verified HomeBuyer
  • October 27, 2021
  • Oswego, IL

Although we closed on the expected closing date, the mortgage process could have been a lot smoother, poor communication. As a first time buyer I would say we love the house, only mishap was that we were expecting a step tray ceiling in the master bedroom and our home was built without, so again poor communication. Once moved in getting things repaired RIGHT has been nothing short of frustrating. The only thing I can add is that quality for the most part is above average however the drywall and painting is below average and getting these issues corrected is a pain. Needless to say I ...

Lennar responded:
Hi Gregory, thank you for sharing a review. We would like to apologize for any frustrations you have faced with your new home. We would like to help in any way we can. If there are items needing further attention, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Lack of customer service after the fact.

  • Virginia B.
  • Verified HomeBuyer
  • October 19, 2021
  • Algonquin, IL

Initial purchase seemed ok but after the fact when needing help and things fixed it’s like pulling teeth to get things fixed or made right.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Communication process

  • Brad W.
  • Verified HomeBuyer
  • September 30, 2021
  • Yorkville, IL

We were walked through every step of the way with complete guidance. Made the process easy and stress free.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar Mortgage was Exceptional

  • Annette H.
  • Verified HomeBuyer
  • September 28, 2021
  • Manhattan, IL

My experience was truly smooth from beginning to end. I was pleased that the buying process was seamless, my unit was ready on the date that was given, and my walkthrough issues were finished to my satisfaction. After move-in I called about 3 issues and they were completed in a timely fashion. I did not schedule my 60-day review because there was simply nothing that needed attention. So I have been focused on enjoying my new home and not focusing on problems. So thank you Lennar!

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Lennar - We have been in our home for 4 months.

  • Megan S.
  • Verified HomeBuyer
  • September 28, 2021
  • Manhattan, IL

We have been in our home for 4 months. The first three were a nightmare. We had many issues and it was not acceptable. We had our spigot in the garage fixed 4x bc it leaks, and shot out of the wall and flooded our garage, the master shower flooring was not installed good and couldn’t use it the first month bc they had to keep adding foam and it still squeaks. Our mater toilet was leaking and called the emergency number and told it’s not a emergency and to shut water off and they’ll come tomorrow. The smoke detector goes off 10+ Times while you cook. The flooring in the master and hallway ...

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 2

Lennar - It's frustrating that the subs try to shortcut things and it

  • Sonya S.
  • Verified HomeBuyer
  • September 23, 2021
  • Algonquin, IL

It's frustrating that the subs try to shortcut things and it reflects on Lennar; do it right the first time!

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

I was impressed with Renee’s follow through regarding issues we had with the home after we had moved in.

  • Daniel F.
  • Verified HomeBuyer
  • September 16, 2021
  • South Elgin, IL

Be sure to have all concerns documented and taken care of before moving in.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar - Excellent sale process, service and follow up

  • Ron K.
  • Verified HomeBuyer
  • September 14, 2021
  • McHenry, IL

Excellent sale process, service and follow up

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Working with field team was great. Lennar Title not so much

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2021
  • Plainfield, IL

Office staff was friendly and informative. The building manager was a pleasure to work with and everything went smoothly until closing day. Lennar title did not have the paperwork needed to close on time so we were delayed in the closing of our new home.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5