Lennar Reviews in Chicago, IL

Lennar as an organization appears to be unorganized. There are too many problems experienced to put here in a paragraph.

This is our second home with Lennar, and unfortunately, the experience this time was disappointing, especially with their financial services and closing process. There was no formal welcome or acknowledgment during the closing — not even a basic walkthrough or someone to greet us. For a repeat customer, this felt impersonal and careless. What made it worse was the complete lack of any gesture of appreciation. No closing goodies or even a simple thank you — something we had received before. This change made it feel like Lennar is now more focused on profits than on customer relationships. The way the house keys were handed over was frankly unacceptable. They were left in a plain envelope, which felt cold and thoughtless for such a major milestone. No guidance, no explanation, nothing. It gave the impression that once the transaction was complete, we were no longer of any importance. Lennar used to feel more customer-centric, but this recent experience made it clear that things have become much more commercial and impersonal. I expected better, especially as a returning buyer. ... More

It’s very poor quality of the products , doors , windows , flooring , roof ceiling and appliances are very bad , on first week itself leak from ceiling , doors are already showing cracks , cabinets doors are in bad condition , appliances are not great , AC throw is low , stair cases are not properly assembled it’s giving lots of sound , in carpets nails are showing it up , garage door opener is old model not eve. Sync with any WiFi openers

The home purchase was the builder closeout of remaining homes for sale, so everything was already picked out and the remaining homes were more like spec home with minimal options added. The process with the builders mortgage dept. was not a smooth process by far. After initial contact with loan officer all seemed to start well, but short lived. There were numerous times from just 2days in to the process & regularly thru-out the process many delays waiting for a call back, unknown where we were in the process, misinformation being sent and then only after attempting to fulfill and prepare documentation for submission being notified to ignore as task to do were incorrectly sent for my submission. This theme of not keeping us up to date & informed lacked good communications with us the buyer. At one point nothing heard for a week and then getting bombarded thru the lender portal used ( IMO the portal lender used is not well planned nor informative ) with documents needed under stress and time restraints the buyer was often left unsure what was accepted or not. The only reason the builders mortgage dept used .. was necessary to get their special finance rate. I could have used my own lender but at higher rate & no match. The bulk of the entire qualifying period & how call backs and communicating if you got a call back returned quickly with the builders mortgage dept was at best bumpy. The overall impression given from the mortgage lender dept, underwriting, processing, loan officer is a dept. not well teamed / geared up working together, & too much redundant request of documentation or more documentation not necessary and /or already submitted. Getting approval for the same VA loan with a different lender would have knowingly been a smoother process Not the best customer relations experience with the builder mortgage dept. ... More

Home quality is not much expected and I though overpaid for this quality

Worst loan company I’ve ever dealt with

Bad experience. Wish I never bought a property. Unprofessional

Overall very disappointed in how the lennar staff handled issues that I encountered and I will likely not buy lennar again.

Although we closed on the expected closing date, the mortgage process could have been a lot smoother, poor communication. As a first time buyer I would say we love the house, only mishap was that we were expecting a step tray ceiling in the master bedroom and our home was built without, so again poor communication. Once moved in getting things repaired RIGHT has been nothing short of frustrating. The only thing I can add is that quality for the most part is above average however the drywall and painting is below average and getting these issues corrected is a pain. Needless to say I learned a lot in this process, mistakes I will watch out for on my next purchase. ... More

The lack of response with issues not corrected of warranty items and from closing after 4 months .

Throughout the buying experience , we had A lot of unnecessary paperwork work and emails; only to discover that some of those are to protect their own interests! Many cookie cutter materials and workmanship. Still haven’t fixed anything they promised to fix despite having barrage of tickets opened ! Very disappointing that even when we want to upgrade some of the appliances and materials , they will not allow anything and we now in the process of tearing down an entire bathroom because there is not a single thing there that is of good quality !!!! For example, the floor is creaking, faucets , mirrors, vanity, shower fixtures etc are very very very cheap ones ! They claim to have modern house but not true . They have new building but nothing modern about design , appliances and materials used ... More

So many building issues are consistently flawed in all the models. In a 6 unit model, all have the same dry wall taping issues, same electrical issues and more. So many corners cut and final product does not reflect what is seen in the models

So much disappointed with overall experience.

Lennar built its homes sloppily. Poor appliances. Cheap carpet padding. Cheap bath fixtures. The woman who walked us through houses (Priscilla) wanted absolutely nothing to do with me after the sale. No guidance. Nothing. I ended up getting new appliances after 3 months and the company who installed my new ones said they’d never seen such sloppy work with the garbage and cans and nails left behind the old appliances. Dishwasher installed crookedly. Patio door lock broken. I got push back on some of my complaints which I don’t expect when I buy a house Smoke alarm so close to kitchen I had to wave towels to cook so alarm wouldn’t go off. Until I got the new appliances. Hmmmm. The customer is always right certainly does not apply here. ... More

Initially presentations were good. Communication throughout the process has been lacking, specifically we were not told about delays. We were told projected meetings and weeks passed without contact. We were told we would be told if there were delays that would affect the delivery date. We were not told. This affected several things for us. That seems false. False expectations were set as if to commit us without follow through from Lennar. Dissatisfied. Would never recommend Lennar to anyone. Very unfortunate and negative impact.

Not a good idea to write a review here at Talamore

Lennar knows it’s brand and knows it will get customers. Therefore, the have no care or put little value in the customers during the buying stage. With the Exception of Steve, the construction site manager and Lisa, the warranty manager. First, with Lennar, they screwed us over in the home pricing. They waited until the price went up to notify us that an option we had requested could be put in. We had come in a days prior to the price jump and we’re ready to pay the deposit had we had the confirmation. Then later on, as I’m trying to get my private home inspector ready to come out, Lennar required a contract to be signed by the inspector. A contract so strongly worded, that my inspector and 4 others said no. I’ve closed on plenty of homes and never had to sign this contract. Again, Lennar did not care and made my inspector sign the contract. When we went shopping around, Lennar was the only one with a one year warranty, all the other competitors had minimum 3 years full home warranty which allows the home to properly settle in. Lennar Mortgage is another team we had issues with coming 45 days prior to closing. Joe was really responsive and great to work with; however the team was trying to swindle us into a much higher interest rate, supposedly the market rate. When my wife and I did our own shopping we found interest rates almost matching the credit we were given for closing costs, and .375 pts lower. Lennar mortgage matched it, but costed us $1,000 points, or a loss in $1,000 credits. Lastly, working with Steve through the home buying process and after while also working with Steve has been Lennar’s saving grace. Those 2 have really put the brand on their back and are available whenever we need them to answer questions or help set up any tickets. I have had a few friends asking about buying out here with Lennar. I told them go to elsewhere, to which they did and have had a much more positive experience thus far. ... More

Process was smooth but not to the expected range. No one handed over keys which is bad.

The whole Lennar home buying experience was horrible. I would not recommend Lennar to any of my friends. If I wouldn't have lost so much money, I would have backed out of buying the home. From the start I was lied to about things and promise things that never happened. There are so many issues I came across from purchase agreement to roof leaking after moving in. So, in the end total disappointment from start to finish I would rate a zero on trustworthiness if I could

We paid through the roof with a almost 6% interest rate for screens that are too small, glue on floors, carpet padding missing in some spots, toilet shoots out water when we flush, not all window sills were painted. They used cheap chalk paint to paint. Honestly this house is not worth what we paid. Not to mention I can’t do anything or it will void my warranty so when I call the builders they are never available. Second Lennar home and Incredibly disappointed. I will never have a build with them again.

Customer Service post-sale is terrible.

Hard to get responses to issues. Management is a revolving door. This is the 3rd survey I’ve received. Stop sending out surveys and use those resources to improve customer service. Just come talk to me or some of our neighbors. Lennar is Good at marketing, bad at customer service.

Not very good. Would not recommend

Overall Experience was extremely poor. From the "common" items left out of the building process such as towel bars and Shower rods, to the fact that NO underground sprinkling system was installed to water the new sod - leaving that 2K responsibility to the new homeowner, to a disastrous 2 day closing event. At this point I am very sorry I ever signed the Purchase Agreement.

Very bad experience. They told me Aug interest rate will appt to to me. After I bought house they change to 7.125. Literally they cheated me.