Lennar Reviews in Chicago, IL

The sale person Linda was out standing and the details during the building process. Ober all home was good. The attention to details need improvement our list of issues are around 10 items 3 months in.

Customer Service post-sale is terrible.

Purchasing a new home from Lennar was a great experience. Sarah was our amazing sales agent and I would recommend her to everyone!

Poor workmanship and slow response to resolve reported issues.

They are very one sided. As long as it is in their favor they are willing to make changes. However if the client needs something, they won’t budge an inch.

Quality work and home was done on time. But we had to wait over a month for the grass,driveway and sidewalk to be done outside. So my house was a bit dusty. The temporary driveway was sand. So I had to clean everyday the house. I would have liked everything to have been done when we closed on the house.

Our manager Steve, is an excellent human being. Very helpful and patiently always takes care of all our questions.

Was very disappointed in my newly constructed duplex. I have had my previous homes built and never had any of the issues I had with this purchase.The positive aspect is that customer service has been very responsive in resolving the issues

TERRIBLE responsiveness to issues. Would have been really screwed had we not hired an external inspector. More workmanship errors and cut corners very apparent longer we are in there, and Lennar is VERY unresponsive and slow to these issues. I will NEVER buy from Lennar again

Love my new home! Looking forward to many years here.

Felicia is wonderful and made our buying experience wonderful! All Lennar buyers say Felicia has been so nice to all of them and very helpful!

Hard to get responses to issues. Management is a revolving door. This is the 3rd survey I’ve received. Stop sending out surveys and use those resources to improve customer service. Just come talk to me or some of our neighbors. Lennar is Good at marketing, bad at customer service.

Lennar is trust worthy and great. I settled for Lennar as Iam impressed with their Everything included model. They respond quickly and the process of purchasing home is smooth.

One of the WORST!!!!! Never ever will purchase a home from Lennar!

We had a great experience buying with Lennar. From picking out the house, interior options, and exterior it was great. The construction management team was also fantastic, and thorough during every walk through.

Cheap paint and appliances. Everything else is good.

Amazing builders. We shopped around with other builders, but Lennar was the one to create the entire plan that would work for my family.

The process of building was great (not my first new home build) and we were kept informed. There are opportunities with disconnects between marketing material images and actual plans and since the customer only can take away the marketing material those need to match with the plans. Post closing on the home the responsiveness is severely lacking. We have several small issues that are construction defects that we raised both at closing and the 60 day mark and aside from an email with a case number there has been no communication in a month.

there big amazing homes ,but it seems like they rush threw them.

This home was supposed to be my dream home. I was not given upfront, honest information from the time I signed the contract to the building of my home. Front elevation by front door was not what i signed for , it was a bait and switch. Lot was not what I needed - specifically told sales rep I wanted yard with a pool, my yard has so much utility items now running through that I cannot have a pool. The company has not been responsive to my issues, I have had to follow up multiple times to get any actions completed. Their subcontractors are not reliable. Lennar does not return messages. What should be my dream home now makes me sorry that I bought from Lennar. My “seeded” back yard is an atrocity yet I wasn’t allowed to pay extra to sod my entire yard. I sincerely hope no one else is duped into what I am going through. It’s caused issues in my marriage because of the stress of theae issues. I've only been in my house since Feb 2021 One should never have to fight to remain a customer- I should have cancelled my contract and taken the loss. ... More

From the moment we walked into the office and greeted by Dave we felt at ease. We always felt as though our best interest was a priority. Brandon and Dave have made the experience from start to finish such an amazing one. They are very responsive to any question we may have. Love that we are now part of the Lennar family!

Lennar is very attentive and very helpful the Rep. who assisted us was awesome, she knew hey stuff and what she didn’t know she didn’t hesitate to fine out and let us know. Over all this is an awesome development that as I see that strive for excellence in all they do.

The lack of response with issues not corrected of warranty items and from closing after 4 months .

Staff was and is very nice and professional.

Overall experience has been good. Construction supervisor Steve was excellent and warranty customer care man Pat are very good.