Lennar Reviews in Chicago, IL
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What Chicago Homeowners Have to Say About Lennar.
Read all 398 verified reviews from homeowners that built a new home with Lennar in the Chicago area. Chicago homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 3.9 out of 5 stars in Chicago Area
398 Reviews in Chicago Area
Lennar in Chicago Area
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Customer Reviews
Lennar - I love our Duplex Lennar did an amazing job!
- Jesse K.
- Verified HomeBuyer
- May 04, 2021
- Manhattan, IL
I love our Duplex Lennar did an amazing job!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I love my house , I hate the appliances after one week there
- Joanne C.
- Verified HomeBuyer
- April 29, 2021
- Minooka, IL
I love my house , I hate the appliances after one week there was a dent in my refrigerator and the stove top is scratched already just by wiping it. My floors are cracking and Grout job on my tiles stinks I am glad that I still have but when your warranty to get fixed all the things that are wrong with my house.
Lennar responded:
Hi Joanne, thank you for letting us know about your concerns with your home. Please send an email with details to corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar - They say, you get what you pay for!
- Steven S.
- Verified HomeBuyer
- April 29, 2021
- Manhattan, IL
They say, you get what you pay for!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
How efficient and caring they are.
- Molly W.
- Verified HomeBuyer
- April 27, 2021
- Yorkville, IL
Dayle was amazing through the entire process and Rich was so helpful, professional and caring. I highly recommend Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Promise was never fulfilled
- Yagnashrai P.
- Verified HomeBuyer
- April 23, 2021
- South Elgin, IL
There are all the work which we were promised on our closing has never been fulfilled.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
great people
- Richard O.
- Verified HomeBuyer
- April 23, 2021
- Crystal Lake, IL
jamie, amy and david are exceptional employees ,knowlegeable and just good people
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - We are very happy with our new home.
- Robert C.
- Verified HomeBuyer
- April 16, 2021
- Manhattan, IL
We are very happy with our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Initially presentations were good.
- Anonymous
- Verified HomeBuyer
- April 09, 2021
- Elgin, IL
Initially presentations were good. Communication throughout the process has been lacking, specifically we were not told about delays. We were told projected meetings and weeks passed without contact. We were told we would be told if there were delays that would affect the delivery date. We were not told. This affected several things for us. That seems false. False expectations were set as if to commit us without follow through from Lennar. Dissatisfied. Would never recommend Lennar to anyone. Very unfortunate and negative impact.
Lennar responded:
Hi, thank you for the review. We are extremely disappointed and sorry to hear about the issues you outlined regarding the lack of communication throughout the build and completion of your new home. If there are any items still requiring attention, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - The initial process from meeting the sales consultant to move-in
- Tanya T.
- Verified HomeBuyer
- April 09, 2021
- Yorkville, IL
The initial process from meeting the sales consultant to move-in was quite seamless. Lennar lending offers incentives you don't get from other banks. They have created a win-win scenario, with offers you can't refuse. The decision to buy from Lennar was easy.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
The mortgage company you own, is the worst.
- Johannes R.
- Verified HomeBuyer
- April 07, 2021
- Volo, IL
Not to use your mortgage company.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 2
Great team
- Deepak V.
- Verified HomeBuyer
- April 07, 2021
- Batavia, IL
The home buying process with Lennar was great . Their team help me with all my questions. The construction manager Ken is very good and responsive. I would recommend Lennar to my family and friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience.
- Jeffrey H.
- Verified HomeBuyer
- April 07, 2021
- Yorkville, IL
Great experience. Everyone along the way was very helpful and went above and beyond.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy process
- Luis E.
- Verified HomeBuyer
- April 07, 2021
- Huntley, IL
The home is beautiful, the process of purchasing the house was seamless! They took care of our requests within the first couple of months. The problem came after the 3 months, we have 3 ticked open and no response or whatsoever, I am worried now about the 12 months final inspection, not sure if they just want us to wait until then or if that’s how it will be moving forward.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
The entire team and process exceeded my expectations.I could not have done it on my own.As eveyone knows, there is no I" I or "ONE" person on or in a " TEAM"
- Debora D.
- Verified HomeBuyer
- April 03, 2021
- Manhattan, IL
EVERYONE WAS SO PROFESSIONAL , EFFICIENT,KIND AND PATIENT. I COULD NOT HAVE ASKED FOR A BETTER HOME BUYING BUILDER.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home design was well thought out. Quality of construction was top notch.
- Roger D.
- Verified HomeBuyer
- March 31, 2021
- Volo, IL
Very thorough in all aspects of buying our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The process was simple, the people were great!
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- Mundelein, IL
The process was simple, the people were great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The things that came standard with the house. So far, it seems to be a well built house.
- Laura S.
- Verified HomeBuyer
- March 31, 2021
- Volo, IL
Our salesperson was helpful and great to deal with. The house is well built. The high ceilings really make it work. These empty nesters are so happy with our choice.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Lennar made the whole buying process wonderful and stress free
- Patricia L.
- Verified HomeBuyer
- March 31, 2021
- Manhattan, IL
Lennar made the whole buying process wonderful and stress free
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar built its homes sloppily.
- JoAnn O.
- Verified HomeBuyer
- November 20, 2020
- Manhattan, IL
Lennar built its homes sloppily. Poor appliances. Cheap carpet padding. Cheap bath fixtures. The woman who walked us through houses (Priscilla) wanted absolutely nothing to do with me after the sale. No guidance. Nothing. I ended up getting new appliances after 3 months and the company who installed my new ones said they’d never seen such sloppy work with the garbage and cans and nails left behind the old appliances. Dishwasher installed crookedly. Patio door lock broken. I got push back on some of my complaints which I don’t expect when I buy a house Smoke alarm so close to kitchen I had ...
Lennar responded:
Hi JoAnn, thank you for sharing your experience with us. We are sorry to hear about the disappointment you outlined with the finishes in your new home. Please send us a note at corporatecustomercare@lennar.com with any additional detail you can provide, so we can follow up with the local team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - Reputable builder with reasonable price.
- Venkaiah Y.
- Verified HomeBuyer
- September 30, 2020
- Joliet, IL
Reputable builder with reasonable price.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
North Point at Springbank
- Vincent R.
- Verified HomeBuyer
- May 05, 2020
- Plainfield, IL
Wonderful house and great community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Staff does a nice job explaining your options
- Mark M.
- Verified HomeBuyer
- April 23, 2020
- Hoffman Estates, IL
Staff does a nice job explaining your options
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Average support
- Adrian R.
- Verified HomeBuyer
- April 21, 2020
- South Elgin, IL
Average experience, multiple issues still open. We in the home so bottom of the priority list
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Very bad experience
- Anonymous
- Verified HomeBuyer
- April 13, 2020
- Huntley, IL
We got upgraded package and we were told something different than what we got ... material used very cheap...they just want to finish there work and close our house so they get money...after we did our closing we asked few things to get it fixed and they said ohhh we can't fix it now because in order to fix this issues we have to take entire stuff out and go it which is not possible...
Lennar responded:
Thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - Good job
- Dennis M.
- Verified HomeBuyer
- April 07, 2020
- Manhattan, IL
Good job
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
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