Lennar Reviews in Chicago, IL

This purchase experience is Lennar's second chance at earning our business. The sales experience on our first experience in Elburn, IL caused us to walk away. This second experience was better and enough to get our business. The home we chose has the space to suit our needs. The lot is good. We were able to choose some finishes, but the outside finishes were finalized, or so we thought. We were told that the brick was backordered, and what we were shown was more of a contrast between the siding that what we actually received on the build. When we were asked about the brick that was backordered, we were not given a choice and were told by the sales person that ("We will like what they choose anyway"). This irritated both of us. If we are asked for a choice, then that choice should be respected and delivered. The house was completed on time. The orientation was great. The guy did the orientation is stationed at the neighborhood in Hinckley. He did a great job. On closing day, the manager in charge of the neighborhood where we bought did a great job as well and has been responsive. The advice of both of them has been valuable. We appreciate it. The closing process irritated us. It took us 90 minutes to drive to the title company for a 30 minute closing. This was a waste of our valuable time when closings can be completed virtually. We cannot rate the responsiveness of issues as we have not had any yet (knock on wood). I did receive a threatening letter from Lennar regarding our mortgage in the mail. When I called, I was sent the threatening letter because there was a mistake in closing that affected the home warranty on the house. This angered me as we did not deserve the threatening letter in the first place. The woman who answered the phone attached to the number I was directed to call did not want to hear my dissatisfaction to the threatening letter sent to me because a mistake was made during the closing and quickly ended the call. As far as the house goes, so far so good. I wish the HVAC had a humidifier on it. I wish the windows came with blinds. The house is comfortable, and the space is packaged well. We are looking forward to getting our yard so we are not surrounded by mud. ... More

The New Home Consultant had difficulty inputting information on day one. Document sent had incorrect purchase price initially. Was later informed that my carpeting color was no longer available and needed to be changed. Again, a delay in updating the color in the system due to a “glitch”. Several weeks later was informed that the exterior brick color was no longer available, and was told what my replacement would be. Was shown a few bricks on a board. No house available for me to look at in the new brick color. I formally requested the termination of my contract on 09/24. On 10/17, I wasstill waiting for the documents to sign to cancel the contact. Follow up email sent on 10/10 At which time I was told that there is an approval process and that they will send to me when ready. I do not understand the lengthy process. I wanted to cancel the contract and Lennar would keep my earnest money. This should have been simple. Lennar Title and Lennar Mortgage were not notified of my request to terminate the contract as they continue to send and request documents - so no communication between the different branches of Lennar. I would suggest updates to your system to make it more user friendly, not asking the buyer to select colors at the time of purchase since they seem to be discontinued often, better communication between the different branches of Lennar, and quicker response time to customer requests. Not a good experience overall. I was able to finally terminate the contract. The termination reason was input by Lennar, was not accurate and was not able to be changed. ... More

Too many people involved in the process, and there was some lack of accountability

Everybody are good person who can take care.

All around the experience has not been good.

I purchased a beautiful ranch duplex home. I absolutely love all the windows to let the sunshine in and the beautiful peaceful environment outside to look at. It is the perfect size! With 9 foot ceilings and generous size rooms, makes decorating so much fun. I love my home and the area.

Had a major water leak the 2nd day after moving in. The drywall, cabinets baseboard and kitchen floor had to be replaced. Lot of air leaks makes the house uninhabitable on cold days..

Everything we picked out for our new home was added to our specifications.

love my new home only major problem is flow of heat through home. not even flow colder in other areas. use better quality carpet.

The lennar team is wonderful to work with and my experience was amazing at each level of their work. May continue to grow and work with the same grit and dedication. Beat wishes to all the people who made the journey possible.

Not very good. Would not recommend

We didn’t love the buying experience. We feel like we were just told what we want to hear when that’s not true. The painter spilled paint all over our drive way that still is there and supposedly will be fixed in the spring. The front porch was supposed to be fixed before we moved in as promised and it was not. A lot of cracks, the paint scratches so easily, wish they wouldn’t have put carpet in the dining room as now we have to remove it.

Satisfied with all the above

Overall we are so pleased with the craftsmanship of our new home. From the materials used to the attention to detail, it is clear that Lennar workers have created a house that we can call home.

We love our new home! Very happy with the quality of build. Any issues were addressed and taken care of in a timely manner. From the sales team to the workers and individuals handling any concerns were a pleasure to work with.

The People of Lennar have been a joy to work with while I believe the structure of, and the layers contained within, the Lennar organization could use some simplification by way of consolidation, especially when it comes to documentation and processes and communication. Although I can appreciate the need for divisions of responsibilities and authority, making sure that all of that is defined and communicated upfront while also being re-established and communicated throughout the engagement is important and tantamount to a clear, smooth and stress free understanding and journey. Keep it as simple as possible and be concise and clear as to what is being provided and promised. Not everyone goes to law school. I personally enjoyed the journey very much while I also felt as if more attention could be afforded an education of Lennar Structure and Organization and an upfront and well defined Road Map of the Process, would be welcomed and helpful. ... More

The homes are average build. The quality of the materials used are subpar. These homes are not forever homes. Please get a good home inspector and ensure Lennar addresses the issues found. The Lennar Mortgage Company is horrendous and just flat out terrible. They are very unorganized and the underwriters are incompetent. The delays to closing are purely on Lennar Mortgage. They do not compensate or accommodate for the delays. IF you decide to buy a Lennar home, just be ready to have a Full-time job going back and forth with them to close on your home.

We were told that we could put our own bushes and trees in when we moved in. When we arrived there were trees and bushes installed that we were not happy with. they gave us no choice in selection or location. We were told trash cans must be stored in the garage or we needed a cabinet on the side of our home to keep them in that meet the HOA's specifications. An approvals from city also required.

Overall a very positive experience buying a house from Lennar.

Basically, buying from Lennar is a case for "buyer beware." It's not that they build an inferior product, however, corners are cut numerously when it comes to design and providing any sort of choice in materials. Lennar is also incredibly inflexible on almost any request once the sales contract is signed. It's basically a take it or leave it attitude. For my part, I was in a hurry to buy, for personal reasons, and I didn't spens enough time researching Lennar, or their other local developments. I have purchased several new homes from builders, in my lifetime. This was by far, the least satisfied I have ever been. Do your homework! ... More

Such a breezy wonderful experience all throughout. Definitely enjoy every bit from the home buying experience to the home being built. Amazing journey

Beautiful home but lacks the customer service and doesn't stand behind their words.

I'm absolutely happy with my new home. I've found a few minor issues, but I hope they'll be fixed quickly I have 60 days to report . I had an issue with my air conditioner thermostat the first few weeks, and they fixed it literally the next day. The only thing that really upset me was the construction of the house next door. I didn't expect it to be built so close to my patio . I won't have any privacy. I hope the developer plants trees and shrubs. I really hope so. I definitely recommend lennar company!

The grass seed they put in has sooo many weeds. Im not sure why, but the grass in the back coming up is mostly weeds, not grass. Lennar gets things done quickly, but with that comes some sacrifices. One of the vents wasn't even cut correctly, so the grate didnt even fit in the hole. They just left it on top and my father in law had to fix it. Theres also paint marks from the black door on the white interior paint, there's caulk on the sliding back door, etc.

Closing was a nightmare, the date was later than planned due to no street lights being in the development. This cost us thousands of dollars in rent and a double-move. At closing the company that handled it could not give us permission to enter the house that day because they needed one more e-signature from me and their system was down. At 5 pm that day they notified me it was finally up and I could go back in. This cost us another day as we had appts set up for cable, nicor, etc. The landscaping originally put around my house was skimpy and half dead and to this day I have not gotten anything replaced yet. I have been back and forth on this with Lennar and about 2 weeks ago someone finally come out and told me it would be replaced within a couple of weeks. It took one month to get any mail delivery and we were constantly tossed back and forth between the post office and the builder playing the blame game. I contacted the water dept and was told that Lennar never contacted them after I closed to let them know to transfer the water bill to me. Of course, my unit was connected to multiple Lennar sprinklers so I was watering other lawns and didn't know it. The water dept is currently trying to figure out how much I owe now. I rated you higher on responsiveness because we did have a plumbing issue with leaking water in the bathroom and the response to the issue was exceptional. It was taken care of immediately. I understand that Lennar may or may not have been completely responsible for all of this, but it made for a terrible moving experience. ... More