Lennar Reviews in Chicago, IL
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What Chicago Homeowners Have to Say About Lennar.
Read all 398 verified reviews from homeowners that built a new home with Lennar in the Chicago area. Chicago homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Chicago Area
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Customer Reviews
Buying experience good, not on the building side
- Rafael L.
- Verified HomeBuyer
- April 18, 2023
- Joliet, IL
Buying experience was good but on the building side of it it’s poor
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 1
Overall great experience in purchasing a home.
- Anonymous
- Verified HomeBuyer
- April 18, 2023
- South Elgin, IL
From the start to end. The home buying process was great. From the sales to the builders. They kept us up to date on the process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
John and Steve have been nice to work with. Connie also has been a pleasure checking in on us after we
- David B.
- Verified HomeBuyer
- April 12, 2023
- Plainfield, IL
Everyone has been very helpful and great to work with.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
From beginning to end - very impressed by the Lennar experience
- Gregg E.
- Verified HomeBuyer
- April 04, 2023
- Mundelein, IL
Few things in life are as nerve-racking as buying a new place. Exciting but stressful! I must say I was very impressed with my experience with Lennar. My salesperson, Ann, was great and very receptive to all of the questions I fired away. Joe, my loan rep, was also very communicative and quick to respond. And then also a shoutout to Don, the lead for the community building team, as he took me through 2 very thorough walk-throughs and even gave me his # to call with questions once I moved in. So far so good on workmanship and my living experience in my townhouse and great work by the Lennar ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cheap supplies
- Valerie Z.
- Verified HomeBuyer
- March 28, 2023
- Crystal Lake, IL
We loved the sales team. Mortgage was a headache. A lot of the supplies are cheaply made and constructed “to spec” but they’re not done the right way. Like the electric box. It’s approved by village inspectors but not done the best way. The windows and wall’s allow for a lot of noise from the outside
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Wesseh
- Amelia W.
- Verified HomeBuyer
- March 22, 2023
- South Elgin, IL
Our experience was horrible, we chose and paid for a model Santa Rosa. However, our home was not built like the model. My master bedroom is missing two windows, a dining room should have been the enginery flood instead of a carpet. we got 1000 back for carper. The home was over price didn't pass the appraiser's value, we were given 11,000 after our lawyer was able to reach cooperate, but it still has 15,000 underwater. Adam was won't let us talk to cooperate at the beginning. We talked to Steve who was reasonable but Adam was always in the way with lies. If we have discovered the missing ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Worst experience with Lennar Mortgage, .
- Vito D.
- Verified HomeBuyer
- March 21, 2023
- South Elgin, IL
Worst Experience with Lennar Mortgage never ever again from start to finish. Terrible experience. These people working for your mortgage company are not trained the right way.
Total Score 4
Quality 2
Trustworthiness 1
Responsiveness 3
Great experience
- Asim D.
- Verified HomeBuyer
- March 16, 2023
- Wonder Lake, IL
I will refer my friends and relatives to LENNAR,Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar has met all my expectations
- John M.
- Verified HomeBuyer
- March 16, 2023
- Hampshire, IL
I love my house and the area. I had a good sales and closing experience. The ENTIRE team at Tamm’s Farm in Hampshire has been awesome. I have no complaints. Thank you.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent with the builders
- Amaka S.
- Verified HomeBuyer
- February 28, 2023
- Yorkville, IL
Big, beautiful and very neat.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Vijayraj B.
- Verified HomeBuyer
- February 24, 2023
- Plainfield, IL
The entire buying process was seamless.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional & Responsive
- Maria C.
- Verified HomeBuyer
- January 26, 2023
- Huntley, IL
We love our Model House called, Rutherford! We recently purchased a new construction home with Lennar Builder and I couldn't be happier with my experience. The process was smooth and the team at Lennar was extremely helpful throughout. They made sure to keep me informed every step of the way and were always available to answer any questions I had. The quality of the construction is top-notch and I love all of the modern amenities that come with the home. Overall, I had a fantastic experience with Lennar and would highly recommend them to anyone in the market for a new construction home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Some good some bad
- Cary T.
- Verified HomeBuyer
- January 19, 2023
- Yorkville, IL
Harry was excellent in the purchase process . Always available and very helpful . The mortgage arm of the company very poor and the rep was not very knowledgeable and a bit misleading Once you start getting emails to sign things etc . this company will NEVER STOP BOTHERING YOU! Even after closing I was getting emails to sign forms . They want to sell not only homes but insurance and lending …. Just stick to home building and selling would be my advice !
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Buyer Beware
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Elgin, IL
The initial purchasing process was pretty straight forward. Our sales rep was extremely nice and progressional/helpful. We agreed to purchase our home and sent in our earnest money. Fast forward a few months later, we lost communication with our rep and we later found out she had left the company for undisclosed reasons. Fast forward even more and we are approaching closing. Our initial orientation walk through was “ok” but we noticed MANY MANY MANY issues with the home from a cosmetic and attention to detail standpoint. There were extensive issues with poor paint job/baseboards in poor ...
Lennar responded:
Hi, thank you for your review, we appreciate your feedback and are sorry to hear about your experience with the loss in communication and quality of your home. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 2
Good Team to buy your Home from
- Karthikeyan G.
- Verified HomeBuyer
- January 17, 2023
- Elgin, IL
It was a quick and smooth home buying process with Lennar. Dates that were communicated were adhered to. Front office, supervisor team were super responsive. Good experience overall and hope it remains that way!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Loan issue
- Anonymous
- Verified HomeBuyer
- January 10, 2023
- Elgin, IL
Initially assigned loan officer is not cooperative. Because of him I was not able to lock the interest rate when it is low. Later I fight to assign other loan officer but by the time interest rates went up.
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 3
Dons folly
- Anonymous
- Verified HomeBuyer
- January 06, 2023
- McHenry, IL
Broken patio door lock ifentified 6 weeks ago. No action. Issuess with front door lock and latch. No action. Air leaks everywhere. Cracking of plaster in bathroom
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
great and easy to navigate
- Anonymous
- Verified HomeBuyer
- January 03, 2023
- Plainfield, IL
very easy the process and kept us updated as we progress through the process. no concerns on buying or the house quality.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good communication
- Khayroollo P.
- Verified HomeBuyer
- December 27, 2022
- South Elgin, IL
I Khayroollo I am very grateful to lennar thank you very much
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Construction Quality
- Anonymous
- Verified HomeBuyer
- December 27, 2022
- Elgin, IL
I had recently moved into my brand new house which is constructed by Lennar. I had that new feel for only few days. I started hearing creaking sounds almost everywhere with in 1 week of closing. There’s are cracks on the walls, air leaks and so on. Initially construction quality used to be good when I signed my contract. But now, I won’t recommend Lennar to anyone.
Total Score 3
Quality 2
Trustworthiness 5
Responsiveness 3
Creekside Crossing
- Anonymous
- Verified HomeBuyer
- December 04, 2022
- Plainfield, IL
Rated above with the stars
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
This was the perfect builder and home for our plans to DOWNSIZE.
- Denise M.
- Verified HomeBuyer
- November 29, 2022
- Elburn, IL
This is the third house we have built, and by far the easiest for us to navigate through. Although we would have liked to have been able to get some additional customization, we understand that the value of this builder is attainable through standardization of the homes. We were surprisingly impressed with the quality and amount of trees and landscaping that they did along Route 47 and at the entrance to Fox Pointe. Looking forward to seeing what the park brings esthetically to the development.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Home Buying Experience was horrible
- Kurt W.
- Verified HomeBuyer
- November 29, 2022
- Oswego, IL
The whole Lennar home buying experience was horrible. I would not recommend Lennar to any of my friends. If I wouldn't have lost so much money, I would have backed out of buying the home. From the start I was lied to about things and promise things that never happened. There are so many issues I came across from purchase agreement to roof leaking after moving in. So, in the end total disappointment from start to finish I would rate a zero on trustworthiness if I could
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Not Good. Very Disappointed. Frustrated
- Anonymous
- Verified HomeBuyer
- November 01, 2022
- Plainfield, IL
Love the design and floor plan. Unfortunately the quality of building materials and some workmanship appear to be of low quality, especially in basement concrete/foundation, carpet, vinyl flooring, tub, shower. Garage door is defected. Basement floor is turning black less than 60 days after purchasing a Christie Duplex. Concrete on front stairs and sidewalk are turning colors. Asphalt Driveway has harden construction residue on it, Countertop backsplash was missing, which was unnoticed during final walk through. Pointed out rust spots on the basement floor and requested them to be ...
Lennar responded:
We are sorry to hear about your experience. Please reach out to us at If there are any items you would like us to follow-up on with the local team, send us an email to corporatecustomercare@lennar.com with all the details. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
We paid a high price with a horrible interest rate for low quality work. Walls and windows weren’t all painted, glue on floor, screens to small
- Krystle K.
- Verified HomeBuyer
- October 18, 2022
- Wonder Lake, IL
We paid through the roof with a almost 6% interest rate for screens that are too small, glue on floors, carpet padding missing in some spots, toilet shoots out water when we flush, not all window sills were painted. They used cheap chalk paint to paint. Honestly this house is not worth what we paid. Not to mention I can’t do anything or it will void my warranty so when I call the builders they are never available. Second Lennar home and Incredibly disappointed. I will never have a build with them again.
Lennar responded:
Hi Krystle, Thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 2
Trustworthiness 3
Responsiveness 2
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