Lennar Reviews in Gary, IN

House was very dirty and the things I found one my first walk thou wasn't done on my move in day. Plus we had to wait for Daryll to arrive and I was told to be on time. I am still waiting for items to be fixed.

Not the best at following up. There are a few outstanding issues. A representative has been out. Someone was supposed to return the following week for repairs n such. We haven't heard anything. We've been here 3 months. Overall, I absolutely love the area and our new home.

Look at all walls for nail heads sticking out of drywall. Check Bathroom tile workmanship. Look for warped cabinet doors, bulging carpet, etc. we like our home but some areas of workmanship are very shoddy and looks as if completed carelessly. we cannot comment on outside due to areas not complete due to weather.

Some condition issues with trying to close before the end of the year.

I. Have some problems and waiting for help getting things fixt

The site superintendent Zenon and the salesman Bradley Andrews were great to work with all the way through. Very trustworthy and honest during the build. We some issues at the end of the project but most were taken care of right away.

They promised that we can get a straight driveway when they pour the concrete. Tom the builder manager said that they will let us know so we can be there to let them know. We had to pay extra to get the extended drive cause they did not let us know when they were pouring the concrete. On top of paying extra for the concrete drive way when we where building the house. The only person that was very efficient was Sawyer. He answered text right away and solved are problems.

make sure you get everything in writing

Deb loved what she was doing and loved the Lennar brand.

Don’t accept online closing,be person to person ask all questions,ask for all documentation hard copy ,

Too much paper work and nonstop emails and letters coming from too many people and agencies that have caused me to miss deadlines and important issues. The Lennar people working with me have been Great and have responded quickly and generously. But the whole Lennar purchase Process sucked for me. I have bought 5 homes over the years and this was the worst experience ever. It didn't have to be that way. I hope it was better for others. The HOA paperwork was a surprise, I was told the HOA was just for the upkeep of the children's playground. (Not True). So what is that called? I wasn't given HOA paperwork until weeks after we moved in. A Big Plus--I finally was given weeks later that there is a list of people to fix issues with the house. Overall the people were GREAT, The Process-Pfff. GREAT people are Angelica, Alex, Sam, and SAWYER! ... More

I want to call out two very special people that have made this experience with Lennar much more palatable. I will circle back and explain my reasons for giving consistent 3’s as a rating. First Bradley Andrews in your sales team is a real bonus to Lennar.. he has gone WAY ABOVE and beyond his job description to help us out with MANY issues with the purchase of our home. The second individual is Eric Ford. He has been very helpful once we moved into our home.. he has been very responsive and helpful with our problems that came up even at 5 AM! Lennar loses some stars in our rating due to the LACK of support during the underwriting and loan process first. You Lennar portal is an absolute disaster and is NOT customer friendly. Our loan officer seemed to have difficulty navigating it and was not really able to do anything due to privacy? What is wrong here that the loan officer can’t discuss our file with us? RIDICULOUS The home.. WOW. So many things wrong and yet during the first walkthrough many of the things did not get fixed that were pointed out. We are now waiting on our 60 day to get many items fixed.. doors don’t line up, mirrors not flush to the wall, drywall messes and screws missing, the list goes on and on. I have huge drywall gaps around light fixtures and light switches.. we paid top dollar for a new home. Lennar needs a better support team before closing ( besides Taylor Schupp.. get more help for Pete’s sake) and stop communicating only BY EMAIL. This is OUTRAGEOUS. I’m paying for customer service from Lennar.. not to respond to 10,000 emails every day. I work too and no ONE has time for this lack of customer service and communication. Call your BUYERS.. put some heart back into it Lennar.. you will lose to a smaller builder due to your clinical experience in buying a home. I am already having issues with the Association and the neighbors just doing whatever they want in this new neighborhood that is still under massive development. You are not making this customer friendly for people due to the poor communication and rude responses from the Association ..Mary Breedlove however has stepped in to assist and has been very helpful and supportive after I lobbied several complaints. Please don’t have people move in with our wireless service or cable.. I am still livid over that debacle when we moved in. Our neighbors said they had gone weeks without cable or Wi fi.. cmon, get it together! You can do better Lennar. ... More

The home buying experience was excellent! Except the loan process, it was painful, draining and very time consuming- requesting the same info over and over from my job and from was very unprofessional from the loan company—-

better selection of plants and landscape very low end, tile in kitchen, tile in bathroom, double sink, no patio just a stair coming of sliders? I would expect these things if my house cost was 250,000 to 300,000

Took a lot of short cuts in building and didn’t pay attention to details in some areas.

Did not care for one of the Lennar Mortgage folks. Rick was very abrupt every time I had to speak with him. Always trying to talk past me and really did not listen to what I had to say. He tried making me get a loan for $10,000 more than what I needed. The only reason I stayed with them was because the rate they offered compared to other lenders.

Overall just OK in our opinion. SO MANY layers of people involved in this purchase. We never knew who was doing what or when. Not sure Lennar did either for that matter. Still have things to complete that were told would be done. It appears that they are in a big hurry to get out of this development and on to the next, so we’re getting short changed. Hope that isn’t the case!

House still needs some repairs, that I addressed to Scott, I decided to wait until 11 month to get the rest of them repaired. But over all I'm not happy with there quality, I think quantity is what matters to them.

Lennar is prompt with service and very responsive. However, we were not offered some of the items we requested in the house . Our choices of some items or materials were not offered. This gives us some apathy about the house !

Nobody from Lennar at closing. Was explained next to nothing throughout the entire process. Feel like only reason some things were fixed was because we brought it up before house was finished. Closed even though not finished. Many things still need fixing. Communication sucks. Period.

total lack of communication between departments and companies

Still no yard at my home, meanwhile homes that haven’t been closed on yet the yards are being put in before ours that closed in March. Den floor is hitting the air duct in the basement and making noise when it is traversed. Contacted Lennar to set up 6 month appointment and advised of issues, no follow up has been made.

Home was rushed to close by the end of the quarter. I have 17 items on the 60 day warranty list. Super disappointed

The process of buying the home was excellent, each person throughout to process from touring the home and going through the application process were very nice and explained things in a way I could understand. All the Lennar representatives during the home buying process were excellent, thorough, and quick in responsiveness and I would recommend them to anyone. The issues started 30 days after we moved in. We noticed mold on the wall and turns out there was a hole in one of the pipes causing a leak and mold to spread to our primary bathroom and laundry room. We are now a month removed from when we originally had the pipe leak. Drywall has been removed from affected places and our bathroom cabinet and sinks, was told our replacements would be here within a week and that everything would be patched up. It’s now been a month, still waiting. Dry wall had been removed and replaced but waiting on cabinet to be delivered and installed. Unable to use our master bathroom as we are without sinks. Have tried to reach out to our home care representative multiple times in the past couple weeks via text and email for updates, no response. The frustrating part of this experience is the lack of communication, even just a reply stating ETA or that they’re working on it would have been sufficient rather than no response. Very disappointed that our experience up until now had been overshadowed by this negative experience as this is our first home and were not expecting issues within a month from moving in. ... More

Overall we are happy with our home. There are a few things that we’re not happy with. Our back yard is an issue with ground being uneven and over ran with weeds. There’s a few odd ends through out the house that we are not 100% pleased with. But, for the most part we are happy. The HOA definitely needs some rules in placed and I would like to see more landscaping in the entrance. The kids park needs a few things and better up keep. But I’m sure these are things can be addressed as the neighborhood gets older.