Lennar Reviews in Gary, IN

We close on a home that is worth almost 500k and the entire house was dirty, including all widows, bathtub, shower, rug and drywall was cracked . there were multiple holes that we told was going to fixed before closing but they were not. When i came into the house after closing, i was suprised. Is been over a month, and am still looking for a product that will remove stain and foot mark on my floor. I told the construction manager the day after we moved in but she ignored me. She also called me troubled another time, i spoke to her. They left a bucket of dirty water in the bedroom. I can't believe it. Bad job done overall. The house was rushed. I don't think I will refer anyone to lennar. The only reason why I rate this a 2 is only because of the customer Care. They responded to me immediately and fixed what they could. The guy in charge was so helpful. If I was to rate him alone, I will give him a 5 star. ... More

Everyone was so nice when we were closing and now POOF no one is to be found. No one is responsive when we reach out with issues or concerns. It’s been just about 3 months and no one’s checked in on our 3 month follow up. Part of exterior of the home hasn’t been painted. Our fireplace only works sometimes and we don’t have a point of contact. There’s a missing vent flap that I can’t get anyone to replace so I’m fearful birds will move in. The ring system has been very difficult to set up as the builders put up pieces of it and didn’t leave all the instructions. The myQ for the garage door openers is just the cheap $30 add on you can buy at Menards and isn’t built into the garage door openers. The garage door opener isn’t the nice quiet one it’s loud and clunky. The deadbolt isn’t lined up right and there aren’t instructions to program it so we just bought a new one. Worried about what will happen when if we have a major problem since no one answers texts or calls. ... More

When we first began the process it started off good with our sales agent. Once the actual building started of the home is when miscommunication started happening/misinformation from sales agent. Before I give more details we do like our home we chose and location. Now as for quality and professionalism on construction side I have to say is not very good. We have been in our new home 6 weeks now. We were not able to fully enjoy our home because of issues that were not corrected prior to closing. We did our first final walk through to write down our concerns and issues we found needing to be fixed before closing day which was the final walk through to make sure things were fixed. First, the fact that a customer voices issues, we voiced a lot before closing and a month before closing for things to be fixed before certain things were done to not cause more damage or work nobody from sales to construction manager listened or did anything. So we voiced everything to the construction manager here that needed to be fixed and corrected. So a week later is our closing day and we first go to the house to go over all of the to do things that should have been done. We did go the day prior to see if everything we wrote down needing to be fixed and still done was actually done. Guess what NOTHING was done except the carpet by landing was replaced from a big stain. We go the next day on our closing day to see that people were there doing things then right before we had to close Cleaning crew was there and left when we showed up, our home was delivered dirty we bought a over half a million dollar home handed to us DIRTY I was disappointed and disgusted because the master bathroom by toilet there was with urine all over the floor and toilet seat I felt like this was a joke the floor the windows the kitchen I mean nothing was cleaned like we were told would be cleaned. The construction manager after dealing with him on multiple issues i feel has no professionalism nor good listening skills. I don’t like pointing fingers or putting one down but I will call it like I see after many attempts even after closing to get things done he failed to listen/pay attention to what we voiced. I mean we were missing a screen for a basement window I was told a brand new one would be ordered and delivered to us well three weeks went by nothing was delivered so when the construction manager came regarding another issue we we’re having with electrical I asked about this missing screen and he said we have some around i will get you two I only needed one, the next day or two days later two guys show up with two screens and i told them we only need one so they left it. I looked at it and they provided us a dirty bent unusable screen with holes in it. This issue was resolved because the warranty person I was dealing with I showed him the pictures and explained to him everything and a week later we got delivered a new screen not sure if it was brand new but was in better condition and the warranty person said that the construction manager wasn’t sure why the brought us one that was damaged Well he’s the one that said they will find some that are just around so to me that shows the tradesman are poor and construction manager poor at communicating and paying attention whats delivered To me that is such bad organization. That is why 6 weeks now were still dealing with issues to be fixed. I really hope no other customers go through what we did it started of to be exciting and we were so happy getting near the end of the process being unhappy somewhat, disappointed, and disgusted with how our home was delivered to us. The warranty people who handled our service requests and actually got things moving were absolutely amazing. Great customer service provided. We are learning to love our home and hopefully can start enjoying it. ... More

Buyer beware and Buyer beware.

Lennar tries to build the homes too fast so this affects the quality of the workmanship. Creates a lot of warranty issues and rework. I have the worst ceiling I have ever seen with drywall issues. Once you close on the house they forget about you and take forever to finish uncompleted items. You become a low priority and they move on to building other houses. Very frustrating. Have to keep calling and keep getting put off with excuses. Construction managers only care about finishing the house and moving on to the next one. Why do they rush the closing when the house is not finished.

I'm very disappointed in the quality of this home. My list of complaints is extensive. I have severe allergies and asthma. I spent $2,400.00 in the first month just to make the house livable. Drywall work was done in the master bedroom. The carpet was not covered and drywall dust sat on it for weeks. Every carpet in the house was covered in a combination of drywall dust, black dirt and sand. Lennar cleaned the carpet but refused to replace it. The debris did not come out so I had to replace the carpet myself. I found a nail sticking out of the slab that was underneath the carpet Lennar put in. In addition, drywall dust was blowing out the vents. I had to have the vents cleaned. The blower wheel had to be removed from the furnace and hosed off outside. It was caked with drywall dust that git damp and hardened on it. To this day the house is very humid and is not comfortable without a dehumidifier. At my final walk through a painter was still doing touch up painting. When I got to the house 3 hours after the closing, the work was not finished. My garage door was open. The door into the house was unlocked and the garage door didn't work. The garage floor is covered with paint and drywall spots. My furnace has paint flakes all over it. A light on the ceiling was sprayed over with paint that I had to clean off. Both I and a neighbor have Kidde smoke/CO2 detectors that frequently go off. I learned the Kidde had a recent recall for defective products. I'm approaching my 60 day warranty period. The simple wire shelves in both bedrooms are either installed poorly, not level, brackets not fastened securely or defective sharp edges on shelf, bent. Lennar wants you to accept the house in whatever condition they build it in. They justify this by using the excuse that it is a production home. I've been told my expectations are too high. Its not unreasonable to expect a house to be finished, clean and with everything working properly. Photos are available for everything listed. ... More

Workmanship of the floors, walls, bathroom is bad. Multiple issues left unresolved . Floors creak and squeak like a 100 year old home

I'm disheartened as I encounter the cheapest bottom of the line appliances. Walkway in poor condition, pool not opened as the season is moving on. I'm replacing all shower heads Most of all I have the absolute worst concrete I've never seen anything like it, .. it's like black circles with micro cracks throughout and no one cares!!!!

This is the 2nd home we have built in the past 3 years. The quality of Lennar is subpar. The walls are extremely rough and not square. The cabinets are all scratched up and boards broken along the floor. The banister has multiple spots that weren't stained. Doors off in frames, the wrong color front door and shutters were installed. They still have not been corrected. We will not be using Lennar for our next build.

I feel there has been way to many issues for being here less than 40 days, especially what we paid for this house. To start, 30 days prior to close water was pouring into the basement from a fitting that came loose the week they introduced water to the house. Surprisingly nobody was there or pressure tested the system. Just turn the water on and leave. If we wouldn't of come to the house to check like we did every weekend who knows how long the water would of been spraying. Upon move in 75% of the sod was dead from lack of watering by lennar. Housekeeping and cleaning of the house was horrible, basement still had mud splatterd all over the walls from power washing the floor, which is ridiculous for paying 500,000 for a house. Should be spotless. We have had windows that would barley open, problem with the sliding glass door, poor quality cuts on the siding in numerous spots. Never watered the blanket seed in the back yard. 2nd floor squeeks very bad. Crack on the front porch concrete that goes under a beam for the roof and a crack on the sidewalk in front of the driveway which after a winter those cracks will open up. Sump pump and incoming water meter were leaking, basement window is off track. Poor workmanship on trim going up the stairs. Even the window guy that showed up to address the windows said alot of the problems was poor cleaning and house keeping during construction. There was drywall mud and dust in the tracks. On the 7 day walk trough the outside trim was still not painted, and the gutter were up so when they painted they never removed down spouts and just painted around the gutters so you can still see bare trim. It is very hard to get ahold of Hayden our neighborhood rep, I called corporate and they said the project manager would call me to adress the lack of response and he never called. No wonder the people under him don't care, leadership reflects. None the less to say this is pretty disappointing for something we were excited for. The quality of craftsmanship is horrible and the lennar reps could care less. Many neighbors I've spoke with have been experiencing the same issues, and again for what we are paying we should not be experiencing these kind of problems so soon. I have many pictures during the build showing poor quality and poor workmanship throughout the build. It clearly shows lennar only cares about building these house as quick as they can, and quality falls at the waistline. They follow up is horrible from lennar and they make appointment to correct stuff and the crafts never show, my wife moved her work schedule to be here for they appointment Hayden set and only one person showed. I am concerned with all these problems we've experienced in 2 months what else is going to happen or how structurally sound this house is. I would appreciate if someone from corporate would contact me as we can discuss this in person as I've called numerous lennar numbers and have gotten nowhere past Hayden. ... More

We do enjoy our house but the hassle and problems we have had in just the first weeks alone are worrisome. To start from the very beginning we never heard from our mortgage loan officer. We reached out multiple times and never heard anything until the day of our closing. He sent us an email only to say our mortgage lender was changing. We did our blue tape walk through a week before our closing date. They completely disregarded everything that was blue taped. When we went to our new home orientation the day we closed there was still blue tape everywhere. Mud on the carpet, cracked windows, paint scuffs, floor scratches, dust everywhere etc. I pointed out multiple times how trims and doors were cut uneven. Darryl said he would have it fixed... never did. They definitely never sent out a cleaning crew. The day of orientation Daryl had a cleaning crew come and all they had with them was fabulouso and a rag. No vacuum mop or anything to clean up from the builders. To make matters worse our basement had leaks that no one caught. Darryl said he would bring people over to fix everything… and again he never did. We thought he had our best interest by saying all the things would get fixed but as soon as he left our new home orientation we never heard from him again. After putting in a warranty ticket we were connected with Scott. While Scott did bring out a team of people over there is still so much that was missed after our blue tape walk through. We are still waiting on the replacement windows that were supposedly ordered by Darryl the day we closed. Our basement still has leaks that will need a crew to be sent out. A few days after we moved in we had a leak come through into our kitchen. Luckily Scott was responsive and had a team out to get everything fixed. After closing Darryl let us know that in 60 days he would contact us about a crew coming to address any concerns that came up with our first few months of living here. To no surprise still no contact with Darryl. Lennar builders took little pride in building our home. Very sloppy work. Very concerning for a new build home. ... More

We’ve had several issues starting at the signing of the contract to present day. It’s not an experience to at I would want to relive. At this point would be hard to recommend to others. Sorry!

We purchased a house end of May. We had 2 closing walkthroughs and put different colored painters tape up. Almost 60 days later, repairs still haven't been made. They keep telling me it will get fixed. I have spoken to 7 different representatives of the company, and my house is still in shambles. Leaky basement, dings and Knicks, walls that wave, scratches in the floor, hvac not hooked up, plus many more problems. I currently have 17 outstanding work orders, and the contractor told us we were "particular"! My back yard, as that of my neighbor has a pond in it now from the grading that was done 3 weeks ago behind me. Unbelievable! ... More

Multiple issues with no reply. Repeatedly lied about the house and the area. Most homes in my subdivision have serious issues and they are not being addressed

Terrible responses to work we need done. Had my air conditioner go out in the first month and had to called around to 5 different people before someone would help me. Made a request on the Lennar service page to get my kitchen island fixed and am still Waiting for it. There are staples popping up thru the carpet all thru the house. Not impressed with the quality or the service after. Would never buy another Lennar house or ever recommend it to anyone. Very dissatisfied

Before making my first payment my home had five separate issues with flooding from the main drain. !!!! Responsiveness was rated a 3 because someone from the corporate office did contact me regarding my issues and provided in writing timing of when all my repairs would get completed. Very unsatisfactory with the issues my wife and I had to deal with.

We were rushed into buying a home and selling ours at a lower price then we wanted. We were told if we weren't under contract within 2 weeks that our interest rate would jump from 5% to 7.2%. A week after we got a contract, lennar was advertising 4.5%. The upstairs is hot because dampners went set correctly and my furnace/AC leaks in the basement

Very poor craftsmanship,from the wood framing ,siding,tile,etc.Would not recommend Lennar at all.

The buying process was byzantine and very burdensome to me as a buyer. Too many different people involved in the sales process. Finance people required the same documents over and over, even when they did not exist. Everything is robo-calls and emails. Much of what was told me was found to be untrue. Floor is bubbled and is coming up in a lot of places after only a month. Windows not operable. Driveway and sidewalk are already putted and chipping. Construction crews throw garbage on my yard and dont pick it up. Dishwasher doesnt dry. Walls needed to be painted before I moved in. Very cheap, watered down construction paint. Two walls are visibly crooked. Laundry room too small. Water is not potable, but the house doesnt have space needed for mitigation systems. I can feel stones under the carpet in places. The company is nonresponsive at every level. I could go on... ... More

Highly disappointed in buying a lennar home, spoke with neighbors everyone had a problem at closing and property isn’t worth the value

The workmanship is very poor , my living room ceiling , you can see the taping on every seam and on my south wall you can see the screws popping through. The heat in my master bathroom is not working the vent must be blocked, I had to buy an electric heater to keep it warm at night, I have Sent emails about these issues but no response. Joe

Everything from start to finish has been terrible. Awful communication. I moved in to a bird in the house, had a trim nail go through my heel because they rush to clean, and found 3 more laying in the hall. I have had black mold in 2 spots, my AC was NOT hooked up properly and didnt work. Still having issues with the upstairs. And the most recent, water coming through the ceiling from another leak! Oh and I have missed 3 days of work for them not to show up to fix the issues and they DO NOT care. I bought this home as a newly single mom, hoping it would be a fresh and easy start... and they have left me in tears and still with issues and more days to take off work! Dont waste your time! ... More

Warranty work not completed or completed satisfactory. Multiple mistakes found throughout the home. Yard left in unacceptable conditions, not safe for children. Serious electrical issues not address in home despite notification to company.

Where do I start? first, there have been some large cracks in the basement floor. then, they installed used patio door. and the biggest mistake by the builder, they dropped my garage floor. this means that the floor had to be lowered so that the incline from the street would not be too steep. BUT by doing this, they had to add steps in the garage to enter the house. those steps took away parking space and now I can not fit my car on that side of the garage. therefore, I have a 2 car garage door but only 1 car fits inside. those are the biggest issues. some of the minor ones were, they missed several spots when painting, there was a big gap between the front door and the floor. some of the windows had to be replaced, some spots in the master bathroom were not caulked. the long panel window above the patio door had to be replaced because condensation was building INSIDE the 2 panes. also, had to replace 2 panels of the garage door because they had dents and holes. A 3rd panel should have been replaced because of the holes but instead, was given insulation tape to cover the holes. I didn't have any landscaping until 5 months after i closed on the house. I am still waiting for the patio door to be replaced. I have no idea what is going to happen with having a 1 car garage after paying lots of money for a 2 car garage. ... More