Lennar Reviews in Indianapolis, IN

Disappointed with construction standards now that we have been in the home a few months. I HATE the flat walls.... whyyyyy. Impossible to clean. I'm assuming this was done because it looks the best and hides the most issues for mass home production/ speed. CHEAP doors and carpet. Some very odd light switch placements

Overall, I had good experience with Lennar throughout the home-buying process. Their sales representative, Margaret, was very helpful at the beginning of the process. She explained everything clearly and guided us through each step, making the experience much easier. During the construction phase, however, there were several areas where the experience could have been better. Communication was inconsistent at times, which reduced our confidence in the process. One of the biggest disappointments was the pre-drywall inspection. Earlier in the process, Margaret had told us that we would be allowed to attend. However, when the time came, Lennar reversed that decision and did not allow us, as homeowners, to be present. We had hired an independent third-party inspector, and we simply wanted to walk through the home ourselves to confirm that the items identified in the inspection report had been addressed before the drywall was installed. Being denied that opportunity was frustrating and eroded our trust. Relying solely on the builder to verify that its own work had been corrected felt like a conflict of interest, especially after we had invested in an independent inspection.Their construction manager was very supportive and help address some of our concerns to best of his ability. Another frustration was that our concierge, Taylor, was very difficult to reach and rarely answered phone calls, making it challenging to get timely updates or answers to our questions. We were also disappointed that we were not allowed to add a small window to our bathroom when we booked the home as we had asked Margaret at the time. Since then, we've noticed that newer homes with the same floor plan now include that window, which made the earlier decision even more frustrating. Despite these issues, our overall experience with Lennar was positive, and we're happy with our home. Better communication during construction, more responsive customer support, greater consistency in policies, and more flexibility with design options would have made the experience even better. ... More

overall experience was great- did not understand why it took 3 1/2 months before work started

During the buying process, we had to contact the finance team multiple times before we heard back on any questions we had or information we needed. Nearly every time, we were the ones reaching out to them to find out what needed to be submitted, as opposed to them guiding us through the process. It was a very frustrating process, and if we hadn't done that, I'm not sure we would've completed the loan requirements before closing. In the month and a half since closing, we've been in constant contact with multiple people from the warranty team because they neglected to fix major issues that were pointed out during our third-party inspection, our walk-through, and our closing (three opportunities to fix them before closing), as well as new issues that have popped up since moving in. The construction quality is done with cheap materials (multiple Lennar employees have said this to us) and is done quickly through contractors that care about speed over quality. This has led to minor issues all over the house as well as a major leak needing a new ceiling and a completely new front door within a week of being there. With each of these problems, we've had to reach out to the warranty team several times to get their help on anything, and they've had to come back multiple times for the same issues because of the poor workmanship during repairs. Overall, we're nervous about other issues that will arise over time, and it would be highly unlikely that we would recommend buying a house with Lennar to anyone we know. ... More

I love my new 2-story townhome by Lennar. They made the home buying process easy. I highly recommend Lennar to anyone.

My experience with Lennar was exceptional at every step of the process. From my initial inquiry all the way through to the closing, my questions were thoughtfully answered and my concerns were immediately addressed. The quality of workmanship was evident throughout the entire build, and I’m not ashamed to admit I monitored the progress daily. I was constantly surprised that even the little details were being done. Things like solid reinforced joists during framing and sanding down floorboard seams prior to the laminate flooring and carpet going in. These are things the homeowner would typically never see but truly set my mind at ease knowing that this attention to detail was consistent throughout. And if something wasn’t right, they made it so. My house was just weeks away from completion when I noticed that during a recent heavy rain there was some pooling of water occurring in the front porch slab against the garage foundation. I brought it to the attention of my building liaison with the expectation that I would be told there wasn’t much that could be done at that point. Instead, the very next day the entire cement slab had been removed and re-poured. It was like this on the financing and warranty side as well. Questions answered and if something wasn’t quite right, they corrected it. I couldn’t be more pleased by the treatment I was given by Lennar. I highly recommend this company. They do it right, across the board. ... More

Closing was online and super easy the only negative thing I would say was the amount of paperwork they want you to download It’s somewhat overwhelming, but the actual experience of buying was very easy.

After building a home, buying a spec home, and now a Lennar home, the process was fast sm smoth the communication at every step was amazing. We are loving our new home and do glad we chose Lennar as our builder.

process was scared but we made it. let’s see how Lennar gonna treat me as a customer.

Good process from purchase to closing. So far response to post purchase issues has been average in my opinion .

Property Damage: Lennar Refuses to Pay for the Full Extent of the Damages

Lennar reps for construction are horrible to respond to issues. I moved in and the final walk through (the same day as closing), 2 hours before, there is issues in the house that was not fixed that I was promised would be fixed. The paint and touch ups on the wall were not fixed, I have a broken cabinet that I was told someone would be out to “temporarily fix” which was to Caulk it and I’d be placed in the system as a potential cabinet replacement if it’s not up to standard and that we would be in touch.. This was on 3/16 the day I closed. And I have yet to hear back no matter how many times I call or text the managers cell phone. There is flooring that is chipped underneath the rug by the entrance door. I notified the same guy at the same time about the flooring. Same thing, we would have that scheduled for it to be fixed. The front door seal is already falling apart. Overall, I do not think I will buy another house from Lennar. I use to love the houses that were made, but it’s clear that it’s simply cheap and well over priced for the sq footage especially the quality of work done. Not to mention, I’m not allowed to put a fence in the easement but Lennars landscape company is allowed to plant a tree over it. Overall, Kelly who works in the office and shows houses to people was nothing short of amazing! She was so awesome, and very helpful! ... More

Awesome experience love this community and we everything about it .

We had a great home buying experience from start to finish

We had been searching for a while for an home and randomly decided to check out a model home duplex one time. As soon as we saw it we knew it was a perfect fit for us! The square feet is just right, the open concept we just love and a large master bedroom! On a plus side our neighborhood as a wooded area with walking path too! We are very excited about that. Lennar is very responsive to any issue that come up as well.

This whole experience has been just okay. The Lennar mortgage company gets negative 5 stars from me, but I think this is asking about the building experience. Things I liked: * the people we worked with on the sales/building side (NOT THE MORTGAGE SIDE) were kind and helpful * timeframe was pretty accurate (albeit they broke ground 3 months after initially planned during our first meeting) but the ~4 to 5 months they quoted was right on target as it took 4.5 months. Things I didn’t like: * There were so many people introduced to us along our 13 month process, I didn’t really know who I was supposed to contact for what. We had the initial salesperson, then there was the first homebuyer concierge who was assigned to us in June and mentioned she would be going on maternity leave in August. Construction was supposed to begin in July. We were assigned a new homebuyer concierge in July as the original girl went on maternity leave. By the time construction began in October (I believe on the same day actually) we were assigned another homebuyer concierge as the previous one (2nd one) was moving into a new role. Maybe this is unique to our situation due to maternity leave and position change but I was never sure who I needed to contact with questions between the salesperson and the concierge. Also had 4 separate people assigned during the Lennar mortgage fiasco at the same time that added to my confusion but that’s a story for another day.. or another review. However, the final homebuyer concierge was pretty helpful when we had questions. * We were told that we needed to choose our exterior details ASAP as there were rules against people around you choosing the same colors and it was first come, first serve. Imagine our surprise when we see the house TWO doors down is the same exact color with maybe one shade lighter brick. * We were told they don’t finish drywall in the garage as it is not required by the city. They told us they only had to finish the wall around the breaker box and any wall adjacent to living space. Our next door neighbors house has a fully finished garage and when I asked him, he said they told him that Noblesville changed their codes and they were required to finish it. We closed 2 weeks apart. I emailed our homebuyer concierge and asked about this and was told that the codes haven’t changed (so someone gave our neighbor bad information??) and that the neighbors house had more livable space above the garage and that there was a structural beam there… well my stepbrother bought the same exact model that the neighbors have and his garage is only 1/2 finished too so I’m pretty sure we were fed a load of crap. * The same neighbors had a plumber come out to install a water softener and the plumber told them the plumbing wasn’t done correctly. He also went to the house next to them and said same thing. They had to put in request with Lennar to have the plumbers (Earl Gray) come back out to fix it. I went down to look at our list of trades they left for us and Earl Gray did our plumbing too. Seems like if they realized one of the trades they hired did something incorrectly, they should proactively send them out to each house they plumbed to either fix or verify it was done correctly - not wait until the buyer realizes on their own. ... More

Great team to work with from start to finish in my home buying experience. Don’t remember all the names so I prefer to not name any particular person.

Very cool awesome greatful no words to explain great professional performance

Coming from a negative experience with Lennar in the past, we were skeptical, but the Indiana team exceeded every expectation. Scott was incredibly informative during our home search, and Logan provided invaluable financial guidance, even taking time on the weekends and weeknights to assist us. The vertical integration of Lennar’s business made the hand-offs between departments seamless. Special thanks to John and the Joshes for the thorough walkthroughs and for being so responsive to maintenance questions after we moved in. If you want a builder that respects your time and keeps you informed, this is the team. ... More

The home buying experience itself was smooth honestly quick and easy. Brin, Logan, and Patti made things worth while. walking me through everything. Patti especially explaining things through the loan process and helping me negate things really helped. The lower Star reviews was honestly due to the builders and how things went wrong three days after I moved into my home even through the hectic and horrible issues. Brian made that process a lot better as well because he was very genuine and upfront with things and showed that he really cared the whole time in the whole process through everything getting taken care of while we were in a hotel overall Lennar has taken care of things ... More

Lennar will drive you crazy signing the documents everyday till closing and after. I have signed 51 pages after that I guess I signed Several more documents in different days, Why they not sign one page that Buyer has no right/ all the rights is reserved by Lennar.

I love Lennar house

I have not had a good experience at all. First they will send a very strick/condescending message that this has to be done in a week - this and that. When on says I will back off, they become very polite again. They push and force their lending agency. The Lennar title add some bloated changes the day of closing and then called a week later for some other bloated charge that they wanted to collect more. So, overall I feel I cannot trust them.

It’s unfortunate to be writing this review. I can’t believe all the horror stories we heard prior to buying are actually true. We received some very last minute bad surprises on closing day. Thankfully our agent fought for us and got us some relief so we could still close. The quality of everything installed was also extremely poor. Without going too much into details, I will not recommend this company.

We adore our new house, the floor plan and space are perfect, the systems and resources you have are so helpful, and everything was smooth and easy. However, it's the PEOPLE who really made the experience outstanding! Mitch, Ryan, Sophie, Taylor, and Kenna went way above and beyond! My husband experienced some significant health issues during the buying/closing process, and everyone we worked with at Lennar was caring, compassionate, responsive, and extremely helpful. With Lennar being such a huge company, we might have been treated like a number, but instead, it was very personal and everyone was very genuine. I could not be more grateful regarding the entire experience! Thank you to everyone who was involved!! ... More