Lennar Reviews in Indianapolis, IN
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What Indianapolis Homeowners Have to Say About Lennar.
Read all 567 verified reviews from homeowners that built a new home with Lennar in the Indianapolis area. Indianapolis homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Indianapolis Area
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Customer Reviews
Nice home - however some glitches in home
- Robert E.
- Verified HomeBuyer
- March 24, 2020
- Fishers, IN
This is a nice home - there were some “ glitches in home . The service / tech guy seems somewhat distance in fixing or repairing things around house . He showed little or no enthusiasm when he’s over our house . I believe there should be choices who we can pick to come out fix / repair homes - not just this fellow .
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Great house, just watch the follow through
- Anonymous
- Verified HomeBuyer
- June 10, 2019
- Noblesville, IN
They will build you a nice house, just make sure you get everything in writing and even then be prepared to either wait or have to go back and forth about it. They don't always do what they say they will do. I would avoid closing on a house in the winter as all the spring things they say they will comeback and do have not happened. And finally, I would suggest you just get the full sod package because if you don't you will regret what they do instead.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Nice Location Good Floor Plan
- Ronald H.
- Verified HomeBuyer
- October 18, 2023
- Noblesville, IN
Love the area and the representatives were friendly. Biggest issue we had was that even though we were purchasing at the frame stage NOTHING could be changed. Cabinet colors, electrical outlets and structured internet cabling could not be changed or added... even when we agreed to pay additional fees. A little flexibility would have gone a long way to getting this closer to a five star review.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Beautiful home
- Dawne R.
- Verified HomeBuyer
- August 23, 2023
- New Palestine, IN
Buying was easy with our realtor involved. Our Lennar Rep was great. Once we signed and purchased the home the Lennar Rep stopped responding to messages. Also, a service we submitted over a month ago has still not been completed, even though the ticket was closed. You can see how that might shake our trust. Our home is beautiful and so far, minimal build issues.
Total Score 4
Quality 5
Trustworthiness 3
Value 4
Responsiveness 1
Still Working through issues.
- Ralph G.
- Verified HomeBuyer
- January 04, 2023
- Westfield, IN
Sales process was great, then color choices, tile, brick etc. became an issue. Forced to revert to other choices. Still trying to get little quality issues resolved in the warranty process. Slow to respond, some final inspection items still need to be corrected 2 months after closing. Not being negative, I just expect quicker, better service.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Na
- Malkeet K.
- Verified HomeBuyer
- March 08, 2022
- New Whiteland, IN
Mix feelings about the house
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Lennar - Microwave plate broke, No body came to see, outside door not
- Gurdev S.
- Verified HomeBuyer
- January 19, 2022
- Fishers, IN
Microwave plate broke, No body came to see, outside door not sliding
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
Nice home, better need for responsiveness to issues
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- Pendleton, IN
We have really struggled with the responsiveness of Lennar to repair items. The virtual assistant is a nice concept, but many of the repairs even six weeks later still have not been complete. This has dulled our overall desire to represent the company in a superior light. There are individual workers who are committed to their job, but many of the subcontractors are often late or they do not show for schedule appointments.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 1
Sales Team Issues
- James F.
- Verified HomeBuyer
- July 17, 2019
- Indianapolis, IN
Wasn’t too happy with the original sales rep Viet. Took a long time to get things back to us which caused delays in our build. This also pushed us back at the design studio which then we couldn’t pick the exterior colors due to other homes next to us getting there before due to the delay. Wasn’t thrilled about spending over over $400,000 on a new home and not being able to get the brick and siding we wanted. Our new salesman Joe helped move things along but the damage was already done by viet. We also had a flood in our basement not more then a few weeks aafter we moved in due to the pit not ...
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
With everything going on in my life it would be hard to say the transition was great. I came from a personal friend designing a home I loved and lived in for 22 years. I could hire people and get things done. It’s not the case for me here. A few stapl
- Elaine Ann J.
- Verified HomeBuyer
- September 25, 2024
- Westfield, IN
With all the things going on in my life nothing is easy. I came from a home that a friend built and I loved for 22 years and I had people I could call to fix things but not so here. I have to register my own appliances-there are staples in the carpeting and it is hard adjusting but I will get there. The neighbors are nice and I am taking it day by day.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
overall relatively good
- Pauline M T.
- Verified HomeBuyer
- October 10, 2023
- Westfield, IN
To automated---what is wrong with simply talking to your customer. Sales agents have attitude that they know ALL....they need education as to what is really going on with the construction instead of saying/telling customer things that are UNtrue
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
Happy with the buying process and happy with the house too
- Arun K.
- Verified HomeBuyer
- July 11, 2023
- Carmel, IN
I believe some of the basic reviews were missed by review team. Even after identifying several issues during the walkthrough, some of them had not been fixed appropriate. Otherwise, entire sales process was fantastic.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Thought it was going to be great.
- Mark G.
- Verified HomeBuyer
- March 06, 2023
- Brownsburg, IN
The employees are great. Kind and helpful. Debra made the purchase experience easy and Josh was very attentive regarding quality issues. Unfortunately, the subs and contractors are NOT GOOD. Our electric was poorly done and the quality of the garage door is unspeakable. We have had cascades of water pouring down the inside and the vendor says it’s NOT covered. Additionally, if we caulk the windows it voids whatever warrantee there it! Very disappointed.
Total Score 4
Quality 1
Trustworthiness 4
Value 3
Responsiveness 4
Good
- Elvir B.
- Verified HomeBuyer
- November 29, 2022
- Fishers, IN
Leannar mortgage was great made everything easy everything went smooth. Quantity vs quality for sure lots of mistakes
Total Score 4
Quality 2
Trustworthiness 4
Value 2
Responsiveness 4
Lennar - Enjoying the new home overall.
- Nicholas M.
- Verified HomeBuyer
- September 14, 2021
- Brownsburg, IN
Enjoying the new home overall. Sales Represntatives was accessible for questions. We did have have to battle Lennar to provide items/ detail work that were in the purchase agreement. Be prepared for “that’s within tolerance” when doing your walkthrough when there is clearly an issue.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 2
Mr.
- Charlie R.
- Verified HomeBuyer
- December 27, 2022
- Westfield, IN
We like the layout, room size, fireplace and lighting. We are very disappointed in the windows and sliding door. They leak air badly when wind is over 15 mph. This was particularly bad with the recent winter storm with winds up to 40 mph and blowing snow. We actually had a snowdrift on the inside windowsill at one window. Our furnace ran continuously for 3 days because of the cold air blowing into our house. This is unacceptable. We have Cambria quartz countertops in our our Florida condo and in our previous home. It had a beautiful glossy finish. The countertops in our new home have a dull ...
Total Score 4
Quality 1
Trustworthiness 4
Value 2
Responsiveness 4
Room for improvement
- Sarah N.
- Verified HomeBuyer
- March 22, 2022
- Avon, IN
We love the neighborhood, trails and play area. The house is okay, but it does lack quality. Several issues since move in and they are slow to get things resolved. Our customer service rep is nice but all around there is major lack of communication. Otherwise we love the home and floorplan, just wish quality was better.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Lennar - We’ve had a ton of issues since move in.
- Anonymous
- Verified HomeBuyer
- August 05, 2021
- Noblesville, IN
We’ve had a ton of issues since move in. Starting at the very day we moved in. We went and taped all the issues- then on move in the the issues weren’t fixed and the tape was still up. From there we’ve had issues with floors, doors, plants, paint, dishwasher cutout.. etc. Also the entire neighborhood looks terrible due to trash, overgrown grass and weeds, dead trees. Mounds of dirt etc. really wishing they would get our areas that are finished looking better. Also the contruction trucks fly through and we all have young children.
Total Score 4
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
No follow up after closing.
- Anonymous
- Verified HomeBuyer
- November 09, 2022
- Greenwood, IN
Lennar forgets about you after closing.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Not fixing things
- Anonymous
- Verified HomeBuyer
- September 20, 2022
- Westfield, IN
I listed 6 things wrong and they have only addressed 1.
Total Score 4
Quality 2
Trustworthiness 3
Value 4
Responsiveness 1
Gutter direction is bad.
- Gundeep S.
- Verified HomeBuyer
- September 20, 2022
- New Palestine, IN
I had issue with my gutter directions. I complaints about the issue to lennar but they just manipulate my concern and instead of taking my request just said buy gutter extension but that is not a solution of my request i have paid about $500k for my home and there is big mess of mulch on my walk way to main entry after every rain . Resolution asked is to change the direction of gutters. As i dnt want to put extension because it doesn’t look nice and make my home mess.
Total Score 4
Quality 1
Trustworthiness 3
Value 4
Responsiveness 2
I liked the model
- Debra G.
- Verified HomeBuyer
- May 17, 2022
- McCordsville, IN
I like the model we bought. The curb appeal is nice. I was a little disappointed with the communication. We got the house with dirty windows and stains on the patio concrete. We asked for them to power washed and nothing was ever done even though Grant said he put request in.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Lack of attention to detail
- Angelina G.
- Verified HomeBuyer
- March 31, 2021
- Fishers, IN
We have built with Lennar before. The 1st build was a great experience without any craftsmanship issues. This time, we were not satisfied with the workmanship, and we are still experiencing HVAC issues that have yet to be resolved.
Total Score 4
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
New Chatham home
- Shelby A.
- Verified HomeBuyer
- November 07, 2024
- Westfield, IN
Lennar was on it when they wanted you to purchase the home… then their responsiveness and flexibility decline from there. Out of all the builders we looked into they were the least flexible with allowing anything to happen before closing, which is understandable. they are very strict with allowing anything their rules leading up to closing then almost seem to want to disappear after that. Not everything was fixed at closing, as they continually promised it would be (things that were pointed out at our walk through and inspection a week prior) and it was/has been a struggle to get it ...
Total Score 4
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Lennar - Quality of materials and workmanship is extremely poor.
- Thokozani M.
- Verified HomeBuyer
- September 17, 2021
- New Whiteland, IN
Quality of materials and workmanship is extremely poor.
Total Score 4
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
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