Lennar Reviews in Indianapolis, IN

The overall experience was good. We ran into delays but that’s expected. The sales staff was great, the customer care experience post closing has been great. The construction manager was average as he was not as detailed and peculiar as needed (thus resulting in lots of fixes afterwards). The worksmanship of the subcontractors used are average, could be better. However, any issues we’ve had since closing, they’ve addressed with no argument so that part of customer service is superb.

Some things they are great a few other things they need to work on like the day we closed escrow the person that did the walk through NEVER called us back even after we Text him twice but other people like Ryan in the sales office is the BEST.

It is 1st time to buy from LENNAR, very good experience. Look forward for the future opportunities

My overall experience with lennar was great and I am very happy and satisfied with the house. Victoria on the other hand made me feel stupid and as if I was wasting her time and was very rude toward me and my real estate agent. Countless times she would make comments making me feel less intelligent and she almost made the deal fall through several times throughout the experience. She also made several comments that were extremely unprofessional towards my real estate agent. Victoria would be a serious issue in my opinion for future sales and without her in the process this would have been one of the best experiences. ... More

Overall, things have been great. My only real concern has been once we closed, all the people we heard from disappeared. Lennar is a big company, I was hoping there was perhaps a single local number, perhaps even a local person, we could call with issues, questions. Now, not sure what I do or who I call. But overall, so far, love the place!

Our salesperson Viet was awesome to work with! He made the buying process easy. Lennar Mortgage was not so easy to work with. The incentives that came along with buying and financing through Lennar Mortgage were questionably worth it. I basically had to hold their hands through getting our closing disclosures setup correctly. When we did the walkthrough, we felt a little rushed and weren’t able to be as picky as I wanted to be. They also missed fixing some things we identified with blue tape. I also noticed some spots where the tape was clearly just removed and the drywall or trim defects weren’t resolved. There is a 1 time in the first year drywall repair they offer, so I intend to be very picky during that, since I couldn’t be during the pre-closing walkthrough. As far as post sale stuff goes, they have resolved all of our warranty claims up to this point in a timely manner. ... More

Things went smoothly…but too much email contact. Could not determine what might be important and what was additional marketing.

Overall, good experience with sales and customer care team. Not sure I would ever use the loan servicer directly through Lennar again as they were not great but everything else went smooth and we love our new home.

Overall good experience. Utility information provided but could have been better explanation at closing or a one piece handout as to what to do and who to contact. Workmanship satisfactory with responsiveness to issues very good.

Experience staff very knowledgeable. Contractor manager kept me informed on the process. There's still touch up that needs to be done but overall it's a decent community to live in.

After our move in we discovered a major leak behind the wall between two bathrooms - the two needed redone and Jason with Customer Care was on top of the entire project and very responsive in seeing everything was done and done well. He even called in a mold mitigation specialist to make sure everything was clean and safe. While we were not happy with the need for the mitigation, we were extremely happy with Jason. He is the best and always cheerful.

I will have a clearer opinion after the year.

We were living far from the home as it was being built and Lennar kept us updated and sent photos of the building process every week. The home is well built, things that needed attention were handled quickly, Everything is working great.

They kept us up-to-date on our building progress and what to expect in very difficult times.

Curt in sales, JT, and Josh in responding to issues are outstanding

They work efficiently and expeditiously

Sales agent was great...Orientation was well done.

Be sure to have your agent with you on walk thru

Trust worthy and good experience.

The value of Lennar is great. We have had a few issues which have been resolved quickly. The sales team is great. Viet was very helpful and kept us updated throughout the process of our build w pics.

We love the home and the floor plan. They are very good at fixing issue's. The biggest problem is the whole house vibrates. Lennar went cheap on floor joists and braces and the slightest movements cause vibration, shaking and vibrating. We can feel the washing machine on spin cycle anywhere in the house, including the garage. Wish they would've braised the house better to deter vibration and shaking.

Lennar seems to be everywhere around here. That being said, there are many positives to purchasing a Lennar home: attractive designs, functional and attractive interior spaces, many inclusions that are extra with other builders, nicely landscaped communities, helpful ( for the most part) staff. On the whole, Lennar homes are a good value for the price. We are happy with our new home. The down side to purchasing with such a large company is you won’t get personal attention when something goes wrong, and there are limited opportunities to customize.

Lots of paint splatters. Windows were filthy…..never cleaned after installation. Construction debris at the end of the street has never been cleaned up. Positives….. quality flooring. Clean installation of furnace and water heater. Masonry work looks good. Appliances are above average. Closing was seamless Suggestions to make it better. Use screws for Sheetrock instead of nails to eliminate nail pops. Don’t use FLAT paint. Satin would improve the look and cleaning substantially. Do a better job of cleaning prior to someone moving in such as paint splatters and eliminating the Sheetrock dust from the tile floors. Don’t close any of the interior doors after painting….. several had marks where the door had stuck to the jam and then opened, removing some paint. ... More

Lennar should allow some changes to be made before build is started. The kitchen sink design does not conform to allow basic accessories to be purchased, ie sink grates. Upgraded fridge is not a true upgrade

The above Processes went very well and supportive. Coming from out of state Lennar made it flow well. Thanks!