Lennar Reviews in Indianapolis, IN

Location of home and floor plan well liked and met our needs. Quality and workmanship was disappointing and expected better. The people at Lennar were responsive and worked to address a few issues encountered and made things right. We had higher standards than the contractors used for some of the work performed, but do understand supply and resource shortages played a major role into some of the problems. All builders are experiencing this problem. Overall, we like the home and satisfied with resolutions.

Had a lot of homes constructed at one time which lead to a few issues still unresolved. Like the home, but follow up on unresolved issues and communication could be better. Multiple no shows on warranty items in less than a month in the home.

I think a lot of finishing touches were neither finished or touched up ~

The prebuy experience was great. Once closed and moved in, the follow up and assistance by that person was sorely lacking. Makes me wonder how any issues or problems will be handled.

Communication and updates before the closing date.

Well designed floor plans. Keeps buyer well informed on progress. Initially very responsive to issues, but drifts to mediocre after six weeks. Work force appears to have incentives to build quickly, not well. Do-overs typically done by different entities so no one accountable. Cheapest grade HVAC, water heater, and appliances.

Our experience with Lennar has been mostly positive. From the start we liked our salesperson, who was helpful, honest and explained the process along the way and made us feel very comfortable. Then we started working with Lennar Mortgage, and had a very bad experience.. The building process went smoothly and we were very pleased with the home initially, and for the most part we still are. A builder once told us "There are a lot of parts in a house" and we know everything isn't going to work as it should, and warranty issues are going to need to be corrected. Initially that was being done, but with about 15 things....mostly small ticket items...on our warranty list, Lennar has been dragging their feet here lately. As more homes are completed, and our addition is only 1/4 built out, we fear that warranty issues are going to get less and less attention as newer owners have multiple warranty issues. And we're tired of hearing everything blamed on Covid 19....we're coming out of the pandemic and while supply chain issues still exist, they aren't as problematic as they were in 2020. ... More

They have a good system in place to address concerns if you have them after moving in. However, it would have been nice to have a very clearly defined sheet on what is covered under warranty and until when and what is not. Also, what the HOA is responsible for and what Lennar is responsible for. We are in a position now of considering getting a water softener. We have had dry skin and film on our shower door after only a handful of showers. It might have been nice if someone explained to us that the water in Westfield is not great and is very hard. This is an expense that we were not banking on. We are from Illinois and have never had these problems with our water. ... More

Everything Included made the buying process very simple and stress free.

Overall, we are very pleased with our home! We have had a few issues with repairs after we moved in. Our Ring doorbell has not worked properly - we've been in the house for 4 months. They have come and replaced it twice now and it is still not working. We are waiting for the electricians to be back in the office(out of office due to COVID-19) to see if the electrical needs repaired.

Fixtures, wall plates, garage doors, doors in general seem to be very cheaply made. A little surprised at that.

Superintendent was amazing throughout the process, always responding to any issues we had during construction and post closing. The biggest issue we've had was as of just this week when I discovered 4-5 pieces of 4" long siding buried on the side of my yard along with a 5-7 10lb boulders in my backyard. I was curious why my grass wasn't growing so I started to dig and found those issues (siding crew didnt clean up, grating company did not notice the siding nor take the time to clear any rocks). Overall, a good experience but wish the yard detail would have met my expectations.

sales associates were friendly and always helped with any questions or opportunities

Received several update videos along the way. Responses were timely to my questions. House completed by date we were told. Good experience

Having a great response with the team that follow up and corrects any fault I have found. They are polite and concerned.

Second home with lennar. Enjoy the new floor plan and updated design options. Customer service from representative was not at the level we would have expected given the investment we were making financially.

The homes are beautiful and look great. There are some things that could use improvement. The loan process was very tedious, was nowhere near this much issues with my first home. A lot of confirming useless info that was already provided and needed resubmitted which tells me they were too lazy to look for the documents. The home inspection was great, we pointed out the flaws and we got them fixed, my issue was sod was delayed which was understandable, but if we were the first home to move in without sod, I imagined we should be the first to receive sod, not other houses that came after ours. Other than that, no other real issues stood out. Everything was handled professionally. I feel like the quality of work obviously isnt that what they put into their model homes. But if that's what they're trying to sell then that should be an expectation, those little things count. Or else you feel like, okay they got my money and now they don't care about my service. ... More

Overall, this has been a good experience. Now that we are in our home we are finding some issues of mediocre workmanship. A couple issues have been resolved but we still have a major issue that is still pending. Lennar has addressed the issues but the contractor has not followed through. I would probably NOT purchase another spec home since no changes can be made to the options in the home. It was a matter of needing a home as quick as possible.

Good people to work with… decent home…but low end appliances…cheaper grade carpet….wall paint could be nicer…Not accustomed to subdivision where all the homes are relatively identical. Rate it 7 / 10

Overall the experience was good, but I wish that I was offered a choice of lots and be more involved in the building process.

Final punch work wasn’t completed , I’ve spoken to the Super and have received promise of completion soon we’ll see .

We do like our new home, but you do and will feel the subcontractors build .. this home could be called a custom, but nothing close .. The builder should of been more involved with every step, but in my opinion chose to stand on the sideline and watch the subcontractors take charge.. flooring and paint are the worse, and will take thousands to replace it up grade .. the structure is awesome but the bones are definitely the biggest disappointment..

This is a nice home - there were some “ glitches in home . The service / tech guy seems somewhat distance in fixing or repairing things around house . He showed little or no enthusiasm when he’s over our house . I believe there should be choices who we can pick to come out fix / repair homes - not just this fellow .

They will build you a nice house, just make sure you get everything in writing and even then be prepared to either wait or have to go back and forth about it. They don't always do what they say they will do. I would avoid closing on a house in the winter as all the spring things they say they will comeback and do have not happened. And finally, I would suggest you just get the full sod package because if you don't you will regret what they do instead.

Love the area and the representatives were friendly. Biggest issue we had was that even though we were purchasing at the frame stage NOTHING could be changed. Cabinet colors, electrical outlets and structured internet cabling could not be changed or added... even when we agreed to pay additional fees. A little flexibility would have gone a long way to getting this closer to a five star review.