Lennar Reviews in Indianapolis, IN
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What Indianapolis Homeowners Have to Say About Lennar.
Read all 715 verified reviews from homeowners that built a new home with Lennar in the Indianapolis area. Indianapolis homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Indianapolis Area
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Customer Reviews
Mary
- Mary M.
- Verified HomeBuyer
- November 15, 2022
- Pendleton, IN
Very spacious and well built homes. My visitors always recommend the house and says they have never seen such a house. Good job lennar and trustbuilders.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Do not build here
- Anonymous
- Verified HomeBuyer
- November 15, 2022
- Carmel, IN
If you’re looking for an over priced home with no adds this is your spot. Keep your expectations extremely low if you decided to build in Troy Estates .
Lennar responded:
Hi and thank you for review. We are sorry to hear this. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Not all warranty and build quality issues are resolved
- Kar L.
- Verified HomeBuyer
- November 11, 2022
- Bargersville, IN
I'm half year into my new Lennar home. Despite being promised that workmanship and quality issues will be taken care off, they did not fully deliver. There were multiple issues from day one. Most of which are dealt with. Nevertheless, Lennar were content and insistent of leaving simple things such as incorrect installation of dishwasher unfix, which speaks heavily about their lack of professionalism of some of their employees. Dissappointing and appalling.
Lennar responded:
Hello Kar and thank you for taking the time to write this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team in your first six months of ownership. If there are still any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
No follow up after closing.
- Anonymous
- Verified HomeBuyer
- November 09, 2022
- Greenwood, IN
Lennar forgets about you after closing.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Amazing from start to finish!!!
- Ashley P.
- Verified HomeBuyer
- November 09, 2022
- Pendleton, IN
This was my first experience with buying a house and Lennar knocked it out of the park! Everyone was so helpful and always kept in contact during every phase of the process. I truly cannot say enough good things about them!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality lacking
- Carol C.
- Verified HomeBuyer
- November 08, 2022
- Westfield, IN
For price of this home the overall workmanship was very poor. There are many basic things that were poorly done such as painting, and door and trim installation. Very disappointed with the quality of the work.
Lennar responded:
Hi Carol and thank you for sharing your feedback. We are sorry for your disappointment. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Pleased with Lennar Home
- Mary R.
- Verified HomeBuyer
- November 03, 2022
- Westfield, IN
Lennar has made the home building/buying process go very smoothly overall. The sales consultant was easy to work with and communicated well. The home was built on schedule and the home orientation procedure was excellent. Lennar has been very responsive to what few issues have come up since closing and move in.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Nothing's perfect, but our experience has been very good
- Carl K.
- Verified HomeBuyer
- November 02, 2022
- Westfield, IN
Everyone has been very friendly and responsive and reasonable. They genuinely want us to love our new home. And we do!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I love my house.
- Robert T.
- Verified HomeBuyer
- November 02, 2022
- McCordsville, IN
The house is great and the process was relatively painless.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Thanks so much
- Sijuade A.
- Verified HomeBuyer
- November 01, 2022
- Danville, IN
I love it thanks
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Easy from start to finish
- Anonymous
- Verified HomeBuyer
- October 25, 2022
- Westfield, IN
Responsive and easy to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad experience . Poor quality
- Anonymous
- Verified HomeBuyer
- October 25, 2022
- Fishers, IN
Poor quality construction. Cheap material used.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 3
Not the best support from beginning to end from LENNER.
- Joan S.
- Verified HomeBuyer
- October 18, 2022
- Carmel, IN
We all know how crazy the market is right now, but our experience wasn’t great from the sales room, to Lenner mortgage, all the way to closing. No support after closing either.. We love our home, the location is perfect and pricing was decent (taking into consideration what the world is going through). Definitely feels like a “Too big of a company” where they no longer focus on service standards.
Lennar responded:
Hi Joan, thank you for your review. We apologize for the frustrations you experienced during your home buying experience. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Love our Hampshire Home
- Bradley M.
- Verified HomeBuyer
- October 18, 2022
- Whitestown, IN
We moved in to our new home a couple of months ago and we absolutely love it. After the final walk thru there were a couple of things that needed to be fixed, but the Lennar customer support was helpful and fixed the problem quickly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience!
- Jeffrey U.
- Verified HomeBuyer
- October 04, 2022
- Carmel, IN
We had a great experience from start to finish with our townhome. We love our new place!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Excellent
- Senapon A.
- Verified HomeBuyer
- September 21, 2022
- Brownsburg, IN
Lennar is a very company I can recommend when buying your home , they are excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not fixing things
- Anonymous
- Verified HomeBuyer
- September 20, 2022
- Westfield, IN
I listed 6 things wrong and they have only addressed 1.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 1
Gutter direction is bad.
- Gundeep S.
- Verified HomeBuyer
- September 20, 2022
- New Palestine, IN
I had issue with my gutter directions. I complaints about the issue to lennar but they just manipulate my concern and instead of taking my request just said buy gutter extension but that is not a solution of my request i have paid about $500k for my home and there is big mess of mulch on my walk way to main entry after every rain . Resolution asked is to change the direction of gutters. As i dnt want to put extension because it doesn’t look nice and make my home mess.
Total Score 4
Quality 1
Trustworthiness 3
Responsiveness 2
Osborne Trails
- Larry J.
- Verified HomeBuyer
- September 20, 2022
- Westfield, IN
Slow to no follow up to correct or repair issues Very poor instruction on appliances,thermostat,irrigation system,ring alarm system Most items are not high end and workmanship is below par
Lennar responded:
Hello Larry and thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Beautiful home, great crew
- Lauren R.
- Verified HomeBuyer
- September 20, 2022
- Bargersville, IN
Lennar was fantastic from start to finish. No project is without issues but everything was addressed in a timely manner. Grateful to Cory, Harry, Jenny and the whole crew.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
New villa in Laurelton in Brownsburg
- Russell D.
- Verified HomeBuyer
- September 13, 2022
- Brownsburg, IN
Lennar was there for us through the process. We love our new villa. Most of the minor issues have or are being corrected.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great Neighborhood and Fast Support
- John M.
- Verified HomeBuyer
- September 12, 2022
- Westfield, IN
Our experience with Lennar has been great so far. The house is spacious and we have fantastic neighbors. Lennar's support team has been on top of all of the minor issues that have come up as we are roughly 6 months into our home here. They are fast and follow up to ensure things are taken care of the right way.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Our sales person, Dylan was fantastic.
- Jack G.
- Verified HomeBuyer
- September 07, 2022
- Pendleton, IN
Our sales person, Dylan was fantastic. We liked him and he was (and still is) very responsive to any questions or concerns. If I were rating just him alone I would say we had a very good experience. Lennar is a large builder and by all accounts should have their building process down now like a well oiled machine. They are, however, building these homes way too fast without a real attention to detail. Also, when issues are noted they are not addressing them while the work is being completed. It appears that they are just letting the issues slide in hopes that the new homeowner will ...
Lennar responded:
Hi Jack and thank you for sharing your detailed review. We really appreciate you taking the time to share your feedback and rate the different stages of your homebuilding experience. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items that still need attention and you would like us to follow-up , please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 4
We’ll meaning builder with low quality
- Deborah M.
- Verified HomeBuyer
- September 06, 2022
- Westfield, IN
Like any new build there are sometimes are a few issues here and there that need to be corrected and the builder will stand behind those issues in this case there is a lot of things in place with the company to get you to tell them what’s wrong so that they can come back and take care of it the only problem is their systems keep crossing and the right hand does not know what the left hand is doing it’s been a very bad process so far and the quality of work on chip has been much less than in the past with this builder
Lennar responded:
Hi Deborah, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home. If there are any issues that have not been addressed or still pending, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Our replaced (second) construction supervisor
- William G.
- Verified HomeBuyer
- August 24, 2022
- Carmel, IN
The initial framing quality, including both materials and labor was the poorest of quality. Our replacement construction supervisor exhibited strong construction knowledge and was very responsive correcting final, cosmetic issues.
Total Score 3
Quality 1
Trustworthiness 4
Responsiveness 4
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