Lennar Reviews in Indianapolis, IN

Mortgage side of Lennar was slightly inept but the house itself is great and I would purchase another lennar home.

The loan officers that I worked with made the experience very stressful even though I am not a first-time home buyer. My last experience of buying a home was not as stressful as this.

Our experience with getting approved for a Lennar mortgage was very painful and stressful. Some people were very helpful; others were very difficult to deal with, especially with the documents we had to provide. The Lennar descriptions and sources for these were very misleading and unhelpful. Too much time pressure was put on us.

Our House title was to be titled to our Trust. The information was given to the Lennar Salesperson. We learned after our closing, that our house deed was not titled to our Trust. We were told that the Salesperson left his position, abruptly, and left unfinished business. This caused considerable inconvenience and expense on our part.

Our sales rep TK was awesome and really made it a smooth process. They have been responsive with messages pertaining to issues we have brought up but there are things that still remain that were supposed to be fixed or cleaned that have not been. I will say that the quality of the finish work was not very good. Also the paint they use is terrible quality.

Quality of materials is not great compare with my first home with Lennar. I am not happy with value of the price paid.

They put the electrical meters right by my front door also my neighbors electrical meter is by my garage door looks awful didn’t show this in the pictures

The sales staff at McCord Pointe are knowledgeable and helpful.

Didn't know you can't store anything above the garage in Lennar homes....at least not in our area. I was told it voids the warranty. This should not be allowed. Yard work(sodding) appears to be substandard. For 230/month, the water bill should be included. Lawn maintenance seems substandard.

My review is still incomplete at this time. The quality of the driveway is completely unacceptable and is the reason for my low rating on quality of workmanship. The driveway was poured at 26 degrees on November 13th and I believe that it froze before concrete had cured to achieve a necessary strength. Overall we had a mild fall and there numerous days the concrete could have been poured at a much warmer temperature. It has numerous cracks, chips, pock marks, smears and is very off colored. No other driveway in the neighborhood has an appearance that is even close to my driveway. I currently have a work order submitted for the driveway and am waiting to hear what the next steps are. If the driveway is replaced I would definitely change my rating as the quality for the rest of the house appears to be generally quite good. ... More

Some of the details of work and/or the final touch up of the job needs more attention. Someone needs to check the work and be sure that it is done correctly.

Poor quality of paint in the house. The paint was a definite rip-off. Missing some door stoppers. Oven door fell off on first use. AC system leaking water all over floor. Heating and AC system too close to master bedroom.

Before closing, get all help you need and ask questions about everything you want to know because if you call for help , they will tell you they can’t help you after closing. Having issue with my ring and Schlage no one available to help. Having issue with air conditioner

The up front contacts and salesmanship were very good; the financial support process was quite poor; the construction is average with many nice features but too many punchlist items to work through; the HOA is pricey and not helpful at all; the landscaping is average; great community and location however; people are almost all friendly and responsive.

good experience at point of sale

Our house was not ready at closing. However, Lennar came back to fix the issues they promised. It just took a few follow ups. Happy with the end result.

Overall, the house is pretty nice and was one of the better options in the area. However, there are multiple small things that show rushed construction and the use of cheaper materials (e.g., paint splatters/drips, CHEAP vinyl flooring that gets damaged from dropping even small/light things, a complete lack of towel/shower rods and cabinet/drawer handles, tiny screws for door hinges that are often stripped from overusing power tools which leads to sagging doors, tons of nails sticking through the OSB wall boards from missing frame beams during installation, wavy walls, and carpet edge trim only installed in 3/6 places that it should be). Our warranty service team has been very responsive and done their best to work with us on getting any issues addressed. We’ve had a bathroom exhaust fan replaced and a sagging door repaired in the first month of ownership. Both service requests were addressed promptly and respectfully. We are also working with our warranty team to get some paint because we have NOT received the extra paint that was promised during purchasing. One of the sales representatives (Carlo) is awful to work with. He is generally not responsive and disinterested in whatever you have to say. When Carlo does respond, his communication feels very condescending and disrespectful. Every interaction with Carlo leaves us feeling like he is just TOO IMPORTANT to even consider being respectful to us in his communications. He has been the worst part of the home buying experience with Lennar. On the other side of things, a different representative (Gwen) has been amazing in trying her best to help us where Carlo would not. Lennar’s data privacy procedures definitely need some improvement. Sharing people’s personal contract data is a major breach of privacy that could lead to harmful situations (e.g., someone’s stalker learns their new address, workplace, etc.). ... More

Overall. Not a pleasant experience from start to finish!

Communication from Dale in sales was poor. We were promised a weekly status call with the construction manager and received exactly one in six months. Our salesperson was always out of the office so responses were slow. The construction manager usually got back to us quickly. Lennar Mortgage was difficult to work with as well. We received rate quotes and then when we tried to accept them, they changed and acted like the rates never existed. Though we were promised $4500, they used $1000 to buy down the rate without telling us. The overall quality was average. Many studs were bowed and twisted. The yard was left with much construction debris under and in the grass. The painting was excellent. The included smart home kit is excellent and well-packaged. Alan was wonderful at our orientation and follow up. ... More

Time frame almost 14 months from signing contract to closing was much too long for basic cookie cutter house. We were first to choose lot in section open for sales, however most of our neighbors closed and moved in before us.

While the builder and senior management have very good intentions and would like the products and services to be excellent, I am not sure the staff at the lower level and executors of strategy and goals are aligned. There were a number of fauklts pointed out to builders during house construction which were ignored and some of these were not minor problems. Band aid solutions or explanations were provided. The Lennar Mortgage process was unnecessarily painful - I would never go for Lennar Mortgage. Closing process was extremely rushed with very little explanations. I have taken mortgages and done closing for several homes in different geographies - this was the worst. ... More

Covid shortages seemed to affect some of the quality. Shortages on certain building items have shown up with the make-ups not fitting properly etc. They attempt to correct but product shortages continue and have hampered them.

This is my 4th month we found around 29 issues as of now

Responsiveness: Not Lennar's fault but we have items outstanding for repair and due to the Covid-19 crisis Lennar is not doing any in-home repairs. Hopefully when this virus thing blows over the repairs needed will be completed. Lennar continues to build and sell houses so the number of repairs people will need continues to grow. Materials seem to be a good value relative to the price paid but workmanship could have been better. To Lennar's credit they repaired or committed to repair the things we could see.

For the price. The workmanship should have been perfect but small things like bowed walls and trim seams not lining up.