Lennar Reviews in Indianapolis, IN

While the builder and senior management have very good intentions and would like the products and services to be excellent, I am not sure the staff at the lower level and executors of strategy and goals are aligned. There were a number of fauklts pointed out to builders during house construction which were ignored and some of these were not minor problems. Band aid solutions or explanations were provided. The Lennar Mortgage process was unnecessarily painful - I would never go for Lennar Mortgage. Closing process was extremely rushed with very little explanations. I have taken mortgages and done closing for several homes in different geographies - this was the worst. ... More

Covid shortages seemed to affect some of the quality. Shortages on certain building items have shown up with the make-ups not fitting properly etc. They attempt to correct but product shortages continue and have hampered them.

This is my 4th month we found around 29 issues as of now

Responsiveness: Not Lennar's fault but we have items outstanding for repair and due to the Covid-19 crisis Lennar is not doing any in-home repairs. Hopefully when this virus thing blows over the repairs needed will be completed. Lennar continues to build and sell houses so the number of repairs people will need continues to grow. Materials seem to be a good value relative to the price paid but workmanship could have been better. To Lennar's credit they repaired or committed to repair the things we could see.

For the price. The workmanship should have been perfect but small things like bowed walls and trim seams not lining up.

Lennar offers an all inclusive package with stove, microwave, dishwasher and refrigerator. While this package is convenient, and appliances are name brand, they are at the very low end of the product line. It's important to understand this because the appliances may prove to be impractical for some home owners. First, the stove has a gas operated oven which make cooking difficult. Even the most basic meals will not cook evenly. A dual fuel stove with electric oven would be much better. The refrigerator is a side by side style. The model selected has a very small freezer. Because space is limited large/excessive grocery shopping for holiday meals is impractical. Fitting a turkey or ribs in the freezer in preparation for feast proves to be a problem with this model refrigerator/freezer. The dish washer is very basic. It's louder than the average dishwasher which makes it's use in open space living complicated. Most materials use are satisfactory however workmanship in several areas is baseline acceptable. Specifically grout work is visibly bad. While I believe Lennar tries it's best to be clear and concise, there are always things homeowners discover after purchase. Lennar will not make any concession to modify even the most basic things in inventory homes, no matter if the buyer offers to pay. Buyers should be aware that Lennar does not use conduit when installing electric and internet cables and plans for the cabling in not available. Workers may puncture those unmarked, "open lines" within the walls during construction. Buyers should be sure validate all internet cabling and electrical things are active before closing on a home. Furthermore, be sure that windows are cleaned, and inspected for proper operation and damage. Over half of the 24 windows within my home were damaged. Buyers should also make sure door locks and water facets are installed correctly, i.e. hot is not marked cold and right key turns unlock doors vs left key turns. Lennar will respond to all matters quickly. Homeowners should double check/inspect corrected work. The value of the Lennar homes are normally comparable to others. All in all it's a good buy. ... More

The framers did a very poor job and set everything behind. Multiple repairs were required to move to drywall. ”Leaner” was desperate for subs and the project manager was in over his head. Good guy, but he could not meet expectations and is no longer running jobs. We love our home, but we are now waiting for warrantee repairs requested months ago. We have had an overall good experience with the home after being in it for 6 months. If you buy, watch closely as any corner than can be cut, will be.

Lennar makes some beautiful homes at a variety of price points which is great. I also like how when you see a model it is (for the most part anyway) "what you see is what you get". The people that we have encountered have been very friendly and helpful. There were a lot of great incentives and flexibility in going from one selected model to another. So there is, indeed, a lot of "good". As with anything, any place, any person, any company, there are also some "concerns". For much, it seems that the build was "whatever the minimum regulation requires we will do" instead of "what is the best we can do". For example, the HVAC. Instead of drawing air from the outside and doing a relatively minimal adjustment at build to create the tubing from the furnace to the outside, it is, instead, drawing air from the inside which has made the house have some significant, significant humidity issues which we the customer had to pay to fix. I am concerned about the leveling of the ground - our front, side and backyards all have craters that seem to be deteiorating even more. Though there is a good of "what you see is what you get", there is also a challenge in that these builders can't make even the slightest changes. If their plans call for a staircase in precisely a certain spot, even if because of the level of the garage v ground and that staircase literally runs between two bays of the garage preventing one from parking two cars in a three-car garage, they won't change and move the staircase over just six inches. So we were faced having to fix this - at our expense. Some builders will let you add electric outlets and pick where you want them; this builder won't. We had to add some outlets - at our expense. The house was not wired for wired-Cable. So there was A LOT of GOOD. There was also some CHALLENGES in only doing the "minimal" when it came to regulation, construction, customer requests, etc. ... More

First time moving into new construction. Lots of cutting corners being discovered as we live here, not all seen in final walk through. Moved in with very dirty floors(along with caulk and paint). Scratches on refrigerator, sink and counter tops. Lots of additional construction going on around us so we began with dirty windows and screens. Fighting ants and spiders inside.

Just over promised, under delivered.

Lennar is an average builder in terms of quality of workmanship in my opinion. A large portion of our wood trim is marred, damaged, isn’t smooth, etc…. I expect more on a newly built home at a high price point. They did fix a big sewer issue at the last minute, though reluctantly, but did not want to push out our close date even though we were agreeable to moving out the close date. I’m sure it was the end of the sales quarter and they didn’t want to push that money into another quarter. Overall, the buiider does respond to some repairs needed, and it’s a nice house. But, I expected better quality of workmanship. Do NOT use Lennar Mortgage though! We had the worst experience we’ve ever had with a mortgage company. They have very poor communication and said one of us couldn’t be on the loan because it would be easier that way. Easier for her, but not best for us. They also never really answered questions clearly and had months to get documentation from us that was only requested from us on the actual day of closing. Very unprofessional and unethical. ... More

Our home buying journey started very well everyone was so nice, enthusiastic and responsive. This was very important as a first time homebuyer as “we didn’t know what we didn’t know.” However once we were committed to the purchase the quality of customer service declined severely. It was very difficult to get ahold of key contacts for questions/concerns. Our realtor had to intervene on several occasions just to get a response. It definitely felt like a bait and switch in terms of care. We were simply happy to get through the process but are thrilled with the home thus far and encouraged by a rave inspection. Outside of the quality of the home, some issues have arisen in the community. The HOA routinely schedules meetings during work hours, there have been unruly renters (we weren’t even aware renters were allowed in the community as this would’ve impacted our decision to purchase), work crews and community members show little to no care for property (walk through/damage yard and grass). ... More

They do not respond to problems quickly and the quality of the repair leaves much to be desired.

new home owner in copper stone

Sales person was difficult to get a hold of and the process was a bit chaotic especially at the end. Wish things were a little more customizable, like adding a walk in/stone shower, a covered back patio, different backsplash choices etc. Those options are VERY limited but for the price we got more home than with other builders. Overall happy with the home and Lennar has been responsive to a few issues that have popped up since we moved in.

Nothing special. It would have been nice to be able to select a few features of the home. Communication from the walk through and on has been unimpressive, and it is challenging to get the correct information.

A little over pricedper square foot, but we are on a golf course. Major issues with our address not being recognized by anyone! No deliveries could find us. We can’t change addresses because no websites recognize our new address. I have met some very nice neighbors on the upside.

The initial framing quality, including both materials and labor was the poorest of quality. Our replacement construction supervisor exhibited strong construction knowledge and was very responsive correcting final, cosmetic issues.

Poor workmanship Poor customer service

Bad experience so far.

The refrigerator and dishwasher were faulty by design

Repairs that needed to be completed prior to the "needed" review for the sales department were priority. Details that need correction post that review certainly take a back seat. Vendors do not like accountability

cheap material and appliance used in home. not quick response to issues

The colors on the spec sheet are not what is actually in house. We tried to go get more paint and more mulch to match and it what we bought, per the spec sheet, is NOT what was actually used. The exterior and interior was visible dirty when we moved in to the brand new home. The toilet still doesn't work right and we had a service call out within hours of closing on the new home.

Do not buy a slab. Multiple issues with drywall, paint, caulking and brick. All resolved except plumbing/sewage lines.