Lennar Reviews in Indianapolis, IN

Overall the experience was good, but I wish that I was offered a choice of lots and be more involved in the building process.

Our experience with Lennar has been mostly positive. From the start we liked our salesperson, who was helpful, honest and explained the process along the way and made us feel very comfortable. Then we started working with Lennar Mortgage, and had a very bad experience.. The building process went smoothly and we were very pleased with the home initially, and for the most part we still are. A builder once told us "There are a lot of parts in a house" and we know everything isn't going to work as it should, and warranty issues are going to need to be corrected. Initially that was being done, but with about 15 things....mostly small ticket items...on our warranty list, Lennar has been dragging their feet here lately. As more homes are completed, and our addition is only 1/4 built out, we fear that warranty issues are going to get less and less attention as newer owners have multiple warranty issues. And we're tired of hearing everything blamed on Covid 19....we're coming out of the pandemic and while supply chain issues still exist, they aren't as problematic as they were in 2020. ... More

They have a good system in place to address concerns if you have them after moving in. However, it would have been nice to have a very clearly defined sheet on what is covered under warranty and until when and what is not. Also, what the HOA is responsible for and what Lennar is responsible for. We are in a position now of considering getting a water softener. We have had dry skin and film on our shower door after only a handful of showers. It might have been nice if someone explained to us that the water in Westfield is not great and is very hard. This is an expense that we were not banking on. We are from Illinois and have never had these problems with our water. ... More

Everything Included made the buying process very simple and stress free.

Final punch work wasn’t completed , I’ve spoken to the Super and have received promise of completion soon we’ll see .

Lennar's catchphrase is "EVERYTHING'S INCLUDED!". I'm here to tell you it's not. While the people along the way were magnificent and responsive, I'm just shocked just the blah chrome builder's grade cheap stuff Lennar used. This was a spec house so couldn't choose the quality of finishes I wanted, but shocked that basically no upgraded anything was used here. NOTHING. And if everything's included, why am I spending THOUSANDS and THOUSANDS having a painter and contractor add the basic things you didn't, and should have? Basic things not included? Shocked. I thought my other homebuilder was bad, Lennar took that crown. Again, LOVE LOVE LOVE the people along the way, from the sales office to the final walkthrough, this isn't in any way directed at them. ... More

Very disappointed, marked areas with tape and tape was removed without the work being done.

Lennar has cut multiple corners in quality. They have done an abysmal job in leveling the lawn. The house finishing has multiple rough finishes. They have door a very poor job in closing out the gaps inside and outside the house. I would expect a lot more if I am paying more than 600k for a house.

I have been unable to contact anyone with issues. Contact me.

Lennar was on it when they wanted you to purchase the home… then their responsiveness and flexibility decline from there. Out of all the builders we looked into they were the least flexible with allowing anything to happen before closing, which is understandable. they are very strict with allowing anything their rules leading up to closing then almost seem to want to disappear after that. Not everything was fixed at closing, as they continually promised it would be (things that were pointed out at our walk through and inspection a week prior) and it was/has been a struggle to get it all Completed by them since then. They like to take the short cut with some of the construction work (like trying to patch a hole in brand new counter tops rather than replacing, hiding holes in the wall with light fixtures). I personally think they fly through the homes too quickly during the build process and are doing too many at once. We love our home because of the location, the floor plan is perfect for us ans for the personal touches we have added since moving in. There have been a few great people we have worked with from Lennar along the way but overall it’s been more frustrating than I imagined with buying a new home ... More

We like the layout, room size, fireplace and lighting. We are very disappointed in the windows and sliding door. They leak air badly when wind is over 15 mph. This was particularly bad with the recent winter storm with winds up to 40 mph and blowing snow. We actually had a snowdrift on the inside windowsill at one window. Our furnace ran continuously for 3 days because of the cold air blowing into our house. This is unacceptable. We have Cambria quartz countertops in our our Florida condo and in our previous home. It had a beautiful glossy finish. The countertops in our new home have a dull finish. Also the carpet in our 3 bedrooms is disappointing, not what we expected in a $500K home. ... More

Lennar forgets about you after closing.

I listed 6 things wrong and they have only addressed 1.

I had issue with my gutter directions. I complaints about the issue to lennar but they just manipulate my concern and instead of taking my request just said buy gutter extension but that is not a solution of my request i have paid about $500k for my home and there is big mess of mulch on my walk way to main entry after every rain . Resolution asked is to change the direction of gutters. As i dnt want to put extension because it doesn’t look nice and make my home mess.

I like the model we bought. The curb appeal is nice. I was a little disappointed with the communication. We got the house with dirty windows and stains on the patio concrete. We asked for them to power washed and nothing was ever done even though Grant said he put request in.

We love the neighborhood, trails and play area. The house is okay, but it does lack quality. Several issues since move in and they are slow to get things resolved. Our customer service rep is nice but all around there is major lack of communication. Otherwise we love the home and floorplan, just wish quality was better.

We’ve had a ton of issues since move in. Starting at the very day we moved in. We went and taped all the issues- then on move in the the issues weren’t fixed and the tape was still up. From there we’ve had issues with floors, doors, plants, paint, dishwasher cutout.. etc. Also the entire neighborhood looks terrible due to trash, overgrown grass and weeds, dead trees. Mounds of dirt etc. really wishing they would get our areas that are finished looking better. Also the contruction trucks fly through and we all have young children.

We have built with Lennar before. The 1st build was a great experience without any craftsmanship issues. This time, we were not satisfied with the workmanship, and we are still experiencing HVAC issues that have yet to be resolved.

Quality of materials and workmanship is extremely poor.

The loan officers that I worked with made the experience very stressful even though I am not a first-time home buyer. My last experience of buying a home was not as stressful as this.

Our experience with getting approved for a Lennar mortgage was very painful and stressful. Some people were very helpful; others were very difficult to deal with, especially with the documents we had to provide. The Lennar descriptions and sources for these were very misleading and unhelpful. Too much time pressure was put on us.

Mortgage side of Lennar was slightly inept but the house itself is great and I would purchase another lennar home.

Our sales rep TK was awesome and really made it a smooth process. They have been responsive with messages pertaining to issues we have brought up but there are things that still remain that were supposed to be fixed or cleaned that have not been. I will say that the quality of the finish work was not very good. Also the paint they use is terrible quality.

Quality of materials is not great compare with my first home with Lennar. I am not happy with value of the price paid.

Our experience with Lennar was okay overall, but there were some major gaps that were surprising for a company of this size. One of the biggest frustrations was not knowing what our home would look like during the building process. We weren’t shown exterior colors, finishes, or interior design details ahead of time. We literally had to drive by the house while it was being built to see what was happening. In 2025, I would expect 3D models, renderings, or at least photos of similar homes to help buyers visualize their investment. For a company as large as Lennar, this should be standard. We also didn’t know what the interior finishes would be until much later, which made the process feel uncertain and stressful. When you’re spending $400,000+ on a home, transparency matters. Another disappointment was the quality of the appliances. For the price point, they were underwhelming and honestly felt cheap. It comes across as Lennar cutting corners and getting greedy, which is frustrating for buyers making such a major purchase. That said, the local team we worked with was great. Everyone we personally interacted with was kind, responsive, and easy to work with. The only exception was the neighborhood “seller.” We never met him in person, and he never showed us what our home would look like, which added to the lack of communication. Overall, we like our home and had a decent experience, but Lennar really needs to improve transparency, communication, and quality for the price they charge. With better tools and customer support, this could have been a much better experience. ... More