Lennar Reviews in Indianapolis, IN

Problems with the home after move in affect the ratings. Customer service unable to correct problems.

During the building process, Lennar sales worked with us in a complex situation where we needed to sell our home in order to purchase the new one. In that regard, they were great. However, the walkthroughs were a joke as we had two individuals who did not know our specific home and could not answer questions about our specific build, just Lennar homes in general. Additionally, during the walkthrough the day of closing, we noticed additional items that we wanted taken care of and the individual conducting the walkthrough (the builder manager) was unwilling to fix anything that we identified, just to verify that other things were taken care of (i.e. workers had messed something else up like the grout and cabinets when trying to fix something else). Additionally, there was a lot of garbage in the yard from the building process in the neighborhood, and Lennar said they would send someone out, however, no one ever came and we had to clean it up. While we are happy with the home itself, outside of a few relatively minor warranty repairs, the empty promises made during the walkthrough had a lasting impression on us and I would definitely look at other builders. Additionally, at closing, the closing manager (associated with Lennar) was rude and treated us like he didn't have time for us. I didn't feel like a customer at closing, just a cog in their daily routine. ... More

They quickly build and move on without a care about quality of craftsmanship and a pain to get to come fix things.

Interaction with pre-sale representative was great. The experience went down hill from there. The house was not ready for inspection. Kitchen cabinet doors missing, range hood not installed, scratches on refrigerator. Window screen on the front porch was missing. Lawn care had been neglected and the entire yard was in horrible condition. A third party inspector identified and documented these issues along with others. Informed that it would all the issues would be resolved by the second walk through. Not all items were completed prior to closing and unfortunately, issues now have to be filed on-line. It is a hit or miss what and when will be addressed by Lennar. The responsibility for issues seems to to be passed from one person/dept. to another. It appears that customer satisfaction is not a part of the criteria. ... More

If you buy a home here, be prepared to spend additional money outside of the purchase price for upgrades. We hired contractors to replace the standard rack pantry shelves with wooden shelving. Also hired a contractor to paint the entire inside to replace the flat paint job with satin paint. Also hired a contractor to replace the standard tub in the guest bath with a soaker tub. The homes are all spec homes so you can't customize anything. The upgrades we added weren't necessary, but we wanted our new home to sparkle. Finally, if you are financing, I advise against using Lennar mortgage. It was a very frustrating experience for us with poor communication, lack of response to questions and a week's delay in the closing. Find another trusted bank or mortgage lender. ... More

This is the fourth home I’ve bought and none have been so frustrating with the paperwork as purchasing this house. It got to the point of them asking for more and more paperwork that it was completely affecting my job and my sanity. That being said, the people I dealt with on the mortgage side were always extremely polite and helpful so that made it a little better. Now on the home side… I’m six or seven weeks in and I’m still waiting on them to fix issues they signed off on saying would be fixed before we moved in. Our entire house needs to be repainted because of the bleeding through of the drywall mud, which myself and two other people taped on the final walkthrough just for the “painters” to come through and take the tape off but not paint anything. We have been living in here for that long with all these pieces of tape throughout the entire house and find more almost every day. We can’t put pictures or curtains up, it just feels like we aren’t fully living here yet because we keep waiting on it to be done. They send people out to fix mistakes but each trade says “too big of a job, we can’t do this” and leave. It’s costing me time from my job to be home for these people and really makes what should be a wonderful experience of a brand new home a big dud. I do love our home and can’t wait for all these issues to be fixed so we can finally feel settled in here. ... More

The workmanship quality and issue handling was not up to standards. Infact, I had a very bad experience dealing with the closure of the issues that I had highlighted during my orientation. I was promised that certain issues will be addressed before closing, but a lot them were not addressed even after closing. It seemed they wanted to get done with closing without acknowledging that I still have open concerns. I would definitely not like to go through the same experience ever again. I hope Lennar takes this feedback seriously, coz customer satisfaction should be one of the primary objectives for the quality team and they definitely ignore that. ... More

I would like to include that our experience was great.

So far the experience has been mediocre at best. A multitude of problems and nothing gets resolved quickly. Follow up to see what action was taken of if an action is take is slow or non-existent. You do a virtual visit and then never hear have a follow up on what is being done. it has been frustrating- they need to be more responsive and communicate on a regular basis rather than having to chase them to find out when/what is being done.

The beginning process of building with Lennar was overall good. Heather at the model was very responsive and helpful. Once we secured the lot, the building process went pretty much on time and smooth. My HUGE problem with Lennar and probably other builders at this point is that they are building these homes so fast and with crews that are just paid to come in and do a job and not pay attention to details, that the workmanship is terrible. I would Never recommend building with Lennar due to this issue. I paid A lot of money for my house and after 6 weeks of being in my house, have had multiple people out to fix things and things continue to show up on a daily basis. Examples would be carpet coming up, wood trim chipping, cabinets not closing, doors that constantly do not close or open, door handles that stick, AC that was tripped outside, etc. Things have been addressed by the Lennar warranty team however I have Heard too often “due to how fast these houses are going up, it’s not uncommon for this to occur.” I think That is a terrible excuse and certainly wouldn’t let my home buyers know that it is true. The walls are so thin that you can hear conversations in every room upstairs. I have stopped putting in requests for things to be fixed because I am Tired of having to constantly have people come to fix them. That is another thing…sometimes people will show up who can’t speak English and don’t even know what they are really coming to fix. Example is someone that showed up Monday morning without any confirmation of time stating that his boss sent him to paint/caulk one door. He had to show me on his phone because he couldn’t communicate that to me. Then he came in to fix one door when I was Told that they would be painting/caulking all doors that had to be adjusted/fixed the week before. Overall, the buying experience and building was fine but the workmanship is terrible for the amount of money spent. ... More

I liked the Lennar staff that I dealt with during this process. A couple things of note: 1. The "everything's included" concept is pretty nice but was disappointed in some parts of the execution. Pros: no stressful process of picking out finishes. Some nice features I would not have had otherwise like the gas fireplace and flex room (my office). Cons: All finishes/colors very neutral and not much character (I understand why they do this). Poor materials in some cases with no option to upgrade (cheap carpet and paint, painted door hinges and crack and pop when opening/closing doors). Strange decisions on things not included (water softener - who doesn't need one?, not finishing the drywall in the garage - it is half complete anyway to meet city code). 2. My two warranty requests were fairly unsatisfactory. One simple request to adjust doors that would not close took two visits to complete. One major request to fix a cracked sump line was closed without fixing the issue. A third party made the repair - very disappointing. 3. Using Lennar Mortgage was a pain. Daily emails with information that was not essential in many cases. Difficult to keep things straight. Need to streamline communication. ... More

Overall experience started off very rocky. It ended pleasant but it could have been better. Lennar needs work on customer service and making sure the customer feels welcomed. Also, there were a lot of things not done correct, or finished on my home. Currently waiting on things to be fixed or replaced.

Fit and finish for a upgraded home with everything included was poor. Follow through on commitments is poor as well.

Lots of little things that either weren't done, missed, or just skipped all together. Use cheap materials with what appears to be unskilled labor to complete the build process. Sure the new features are neat but the quality is just not what I was expecting, especially with the price paid for the home. Many areas of the homes design just don't make sense from the lights and switches(which in some rooms especially the kitchen and hallway are backwards and in some cases on the wrong Side of the room) to the drywall, cabinets, the location of heater vents in the floor, the carpet is not good quality either. 3 months and we are looking at having to replace carpet already. Don't get me wrong, there are some really great things about our home as well. Finished basement extra bathrooms, covered back patio, and the 3 car garage with openers on both sides. ... More

I was disappointed in the overall workmanship in this house. At one screw in every hinge was stripped and was told you don't fix that. You can see seems in the crown molding but was told that is a homeowner's problem. All interior doorknobs were loose. Poor paint job.

Leslie the building consultant was the best part of the experience. Everyone else in the company is questionable.

I am not much satisfied with the purchase of the house because I was out third buyer but I got the high price compared to now.

The purchasing experience was great. While the house was under construction though was not so good. We had a couple issues arise that were not addressed properly and then we were ran around in circles trying to figure out what was going on. Then the week before closing we did a walk through and it was a mess. Things were not finished and needed a little more work. This should have been a finished product but was not. They said it would be finished before closing but was far from finish at closing. By far out of the 3 houses we had built this was the worst process we have been through. Total lack of care or ability to complete their job. Now after we closed they have made efforts to get things done that we were told would be done. We had a cabinet that was to be replaced on order so o don’t hold that against them. Overall not a great experience. ... More

It would have been nice had someone told us before we bought here that 85% of the development were investors. Would have looked somewhere else for sure.

They screwed up one of the key features in our home, offered a small discount instead of fixing their mistake. Lennar was supposed to contact us throughout the process to be apart of different phases. Never happened. Several things were half completed when we moved in or not even installed. Won’t be recommending to anyone I know.

I have too much repairs left in my new home and I reported so many times but no one responds

Workmanship was poor at best. House closed on December 15th Did not really take possession until January 18th

Issue started from Day 1 after closing and response from Leenar is unimaginable, till date its not yet closed. Very bad build quality, lot of issue construction with electrical material quality

Lots of touchup are pending,,, floor , drywall, door polish…

We are experienced home builders - house #5 I have never feeling so disconnected from the build - for first time home owners that f do not know better would be a good experience. Subcontractors cut corners example you touch the wall and paint is do thin it marks