Lennar Reviews in Indianapolis, IN

Our sales person, Dylan was fantastic. We liked him and he was (and still is) very responsive to any questions or concerns. If I were rating just him alone I would say we had a very good experience. Lennar is a large builder and by all accounts should have their building process down now like a well oiled machine. They are, however, building these homes way too fast without a real attention to detail. Also, when issues are noted they are not addressing them while the work is being completed. It appears that they are just letting the issues slide in hopes that the new homeowner will not hold them accountable. Prior to moving in we had a walkthrough that should have only taken about an hour and at 3 1/2 hours I had to rush because of a work meeting. This was also the 2nd walk through of this home, so many of the issues we say were from the prior buyer that had not yet been addressed. They completed most of the repairs, but not all before our closing, and they were not completed with any quality. Instead they just threw some half assed workmanship and called it good. When we moved in you notice just little things that when added all together give you a negative feeling about their building practices. This is obviously all dependent on the Construction Managers and how they hold the subs accountable for the poor workmanship that they are seeing. When I talked with the Construction Manager about a problem we were having with our home I outlined the process that should have been followed to address and issue and his response was "that's not going to happen that way", to which I responded well it should. This is the single reason for the rating I have given. For the money you spend you should not be having any of the issues that we see in our home and many of the other homes around us. Overall I have had very positive interactions with the warranty people, Jesse and Arica. However, I have had way too many interactions already with them as our home was finished in June of 2022. Overall, I would give them a good rating if it was just dependent on them. Not sure that we would buy another home from Lennar without first seeing if they have fixed the issues with poor workmanship. We love the floor plan and the neighborhood. I just hope this home is still standing in 25 years. ... More

Like any new build there are sometimes are a few issues here and there that need to be corrected and the builder will stand behind those issues in this case there is a lot of things in place with the company to get you to tell them what’s wrong so that they can come back and take care of it the only problem is their systems keep crossing and the right hand does not know what the left hand is doing it’s been a very bad process so far and the quality of work on chip has been much less than in the past with this builder

The initial framing quality, including both materials and labor was the poorest of quality. Our replacement construction supervisor exhibited strong construction knowledge and was very responsive correcting final, cosmetic issues.

I had a very good experience with my Lennar representatives .

Lennar team did a really great job beginning from New Home Consultant right up-to closing agent. Constant updates and great workmanship. Thanks team Lennar !

It was a smooth process. Everyone involved was great!

Overall, we are happy with our home mainly because we love the location and the neighborhood is very safe and quiet. On the other hand, the build quality, in my opinion, is very poor. We have had countless issues after being in our home for only 6 weeks. These include very poor interior paint quality with a total lack of attention to detail. Also, the guest bathroom tile work has to be completely redone due to terrible workmanship. French doors have been replaced due to improper installation and finishing. An outdoor vent cover has come loose and is waiting to be replaced. Then there is the cabinetry throughout the entire home. Absolutely the worst! Cheap, doesn't even begin to describe the quality of the cabinets that we installed in our home. Not a single door or drawer is straight, one cabinet is cracked, hardware is uneven and every single seam needs touched up. Don't get me started on the quality of the dishwasher that was installed... I've seen better in college campus apartments. ... More

I have been disappointed in the workmanship in my home as you can see I have not rated you, very highiy

Getting repairs done after move in was a bit of a struggle, after a higher up from Lennar stepped in, it was taken care of immediately. We love are home! Paula in sales office was great, always returned calls and answered all questions!!!

The workmanship in the entryway of the front door was poor. The front door wouldn’t open all the way and I had to advocate myself to get it addressed. The first attempt at resolving the issue was sloppy. Then the construction manager stopped replying to my messages. I then had to find another Lennar representative who would help me. Hopefully the warranty manager that I am working with now will resolve the issue but I currently have a front door that doesn’t open all the way.

I had very hard time with Lennar sales person and Mortigage people ,they are not co-operative and they will not include any upgrades,we have to go with their recommendations , so f you want smooth process I will not recommend Lennar homes at all .

After our move in we discovered a major leak behind the wall between two bathrooms - the two needed redone and Jason with Customer Care was on top of the entire project and very responsive in seeing everything was done and done well. He even called in a mold mitigation specialist to make sure everything was clean and safe. While we were not happy with the need for the mitigation, we were extremely happy with Jason. He is the best and always cheerful.

The entire Lennar team I interacted with during the process were fantastic. They listen to me, care about my satisfaction with my new home and promptly resolved my issues.

It would go a long way if the process after closing was better explained, not clear at all. Punch list is a joke, because it isn’t done prior to close and then you have to chase to get them done. Love the floor plan and the neighborhood, Lennar not so much! Very disappointing process all the way around.

The up front contacts and salesmanship were very good; the financial support process was quite poor; the construction is average with many nice features but too many punchlist items to work through; the HOA is pricey and not helpful at all; the landscaping is average; great community and location however; people are almost all friendly and responsive.

Pretty good experience. We are upgrading a couples items in the home.

My wife and I have never had the experience of building a new home. Our experience with Lennar has been so very good. They answered all questions honestly and quickly from the outset. They kept us abreast of the progress in being made through the communication with Debra and Vince. After moving in, our issues were addressed promptly and efficiently. For us, we valued the fact that we had to make no decisions about counters, flooring, bathroom tiles, or anything. If you want that, Lennar is not for you. For us, it was the right fit and we could not be happier with the final product.

Sales person was terrible with unprofessional attitude and manner No update about the progress, never heard back from him the moment we paid the deposit.

Had a lot of homes constructed at one time which lead to a few issues still unresolved. Like the home, but follow up on unresolved issues and communication could be better. Multiple no shows on warranty items in less than a month in the home.

Both were attentive caring Knowledgeable They built a great home

Actually purchasing the home was a great experience. Felt like we were always involved and updated. Home was built very quickly and generally we love the home. Our issues started immediately though and there have been many problems we have found over the first month. Some of the issues have been resolved and some we are still waiting for a response from Lennar on when these issues will be fixed. Being a brand new home and for the amount we spent on the home would expect a much higher quality of work and quality control process from the builders before they ever let us move into the home. Lennar has dealt with most of the issues its just a waiting game on when they will show up and get things resolved. Happy with home but people constantly at the house to fix issues is not a great look. ... More

Any time you do something new there is always somethings that you need to learn. This was our first new build home and Kim made the learning curve significantly less steep for us. She was extremely responsive, easy-going, and knowledgable even in the areas that she didn't service directly. We couldn't help but be thankful she was in our corner throughout the process.

I am totally impressed with the quick response from the Lennar team leaders.. When I have an issue, they are on top of it!!! I live comfortably and proud to own my Lennar home, please check them out.. you will be impressed.. I feel I am on a long vacation

So far the experience has been mediocre at best. A multitude of problems and nothing gets resolved quickly. Follow up to see what action was taken of if an action is take is slow or non-existent. You do a virtual visit and then never hear have a follow up on what is being done. it has been frustrating- they need to be more responsive and communicate on a regular basis rather than having to chase them to find out when/what is being done.

Dealing with the sales person was difficult. She told us the house will have a few things and then on closing they were asking more money for the things that should be included. They did not allow us to move the data points around the house and did not allow us to add more data points in rooms where it was needed. We found the process difficult and not to our full satisfaction. We are planning on getting extra work completed after closing. If you plan on getting a Lennar home make sure you are in touch with the project manager to be sure the process is going according to plan. The sales person would not even allow us to talk to our project manager. We were not satisfied with the process. ... More