Lennar Reviews in Indianapolis, IN

Overall, we felt the quality of the home was not worth the investment. Many areas of poor workmanship, walls not true to scale, flooring not put in correctly, concrete not put in correctly, many small things just not handled correct for 400K home. we believe more attention to detail could have been done, the home was not cleaned when we moved in, floors were dirty, garage dirty.

It would go a long way if the process after closing was better explained, not clear at all. Punch list is a joke, because it isn’t done prior to close and then you have to chase to get them done. Love the floor plan and the neighborhood, Lennar not so much! Very disappointing process all the way around.

Poor quality construction. Cheap material used.

If I could put zero stars for Responsive to issues, I would. My actual home buying experience with the salesman was excellent. His name is Mitch. Great guy and he was always there to answer questions. If he did not know an answer, he would find it for me by the next day. There were many issues to be addressed with the home before closing. The “construction builder” and the “main warranty” man assured me that I should close on time and that they would be here for me to fix the numerous outstanding items. I trusted them. So I closed. The quality of workmanship in my home is subpar, at best. Every day I find new things that were not completed correctly. I followed the steps that Lennar outlined for me by putting in “warranty requests” on all outstanding items. My list just grows and nothing gets fixed or resolved. There is no interest or timely communication in addressing all of the things that were incomplete or broke before I closed on my home. Lennar has one man who they entrust to “fix” all issues except electrical. They will not honor the Lennar warranty properly by sending out qualified “trades” to address the issues. Each one requires a different job specialty, but Lennar will not spend the money to make things right. I always wanted a “Lennar Home”. But my experience in the last few months has forced me to regret the purchase of this home. ... More

Cheap material used to build the home Rude and non professional staff ( at the building site)

My experience was not good.

Dealing with the sales person was difficult. She told us the house will have a few things and then on closing they were asking more money for the things that should be included. They did not allow us to move the data points around the house and did not allow us to add more data points in rooms where it was needed. We found the process difficult and not to our full satisfaction. We are planning on getting extra work completed after closing. If you plan on getting a Lennar home make sure you are in touch with the project manager to be sure the process is going according to plan. The sales person would not even allow us to talk to our project manager. We were not satisfied with the process. ... More

Sub work was poor for painting and finishing. Our saving grace was Alan. He cleaned up the issues for us. Lennar title was difficult to work with. Would go with a back on the loan.

Great house terrible customer service. Tammy wouldn't talk to us regarding our closing cost. Dishwasher had to be replaced, the fridge hasn't worked for a month and the microwave had to have the fan replaced. I battle geese leaving waste on my driveway and yard. This is a huge health hazard. Like I said love the house but now have to live in conditions that I didn't ask for and not getting help with. There were 75 geese that were counted in my yard over the last weekend. Please help me enjoy my new house. My neighbor has an infant that she has to stroll through ALOT of droppings just to take her child for a walk. ... More

We built a Spencer in 2022. Was disappointed that there weren't more options for a seniors living in next gen suite. After moving in, we had several issues. The first 8 weeks we had contractors in fixing something. Thankfully the warranty request process is easy and Lennar responds quickly. Overall really disappointed with tge overall craftsmanship of a nearly $500k home. I would not recommend building with Lennar.

My experience has not been the best from the beginning. The telephone tree kind of communication with the site manager and sales person in not getting the message right. I can go into details about how hard it was to talk to Chandra. Then the mortgage officer rarely listen to us and the constant missed opportunities of communicating on what was needed and not needed. The back and forward was confusing. Then I lost my VA opportunity in buying this home. That was just the beginning part of my his. Please call to find out more

Our sales person, Dylan was fantastic. We liked him and he was (and still is) very responsive to any questions or concerns. If I were rating just him alone I would say we had a very good experience. Lennar is a large builder and by all accounts should have their building process down now like a well oiled machine. They are, however, building these homes way too fast without a real attention to detail. Also, when issues are noted they are not addressing them while the work is being completed. It appears that they are just letting the issues slide in hopes that the new homeowner will not hold them accountable. Prior to moving in we had a walkthrough that should have only taken about an hour and at 3 1/2 hours I had to rush because of a work meeting. This was also the 2nd walk through of this home, so many of the issues we say were from the prior buyer that had not yet been addressed. They completed most of the repairs, but not all before our closing, and they were not completed with any quality. Instead they just threw some half assed workmanship and called it good. When we moved in you notice just little things that when added all together give you a negative feeling about their building practices. This is obviously all dependent on the Construction Managers and how they hold the subs accountable for the poor workmanship that they are seeing. When I talked with the Construction Manager about a problem we were having with our home I outlined the process that should have been followed to address and issue and his response was "that's not going to happen that way", to which I responded well it should. This is the single reason for the rating I have given. For the money you spend you should not be having any of the issues that we see in our home and many of the other homes around us. Overall I have had very positive interactions with the warranty people, Jesse and Arica. However, I have had way too many interactions already with them as our home was finished in June of 2022. Overall, I would give them a good rating if it was just dependent on them. Not sure that we would buy another home from Lennar without first seeing if they have fixed the issues with poor workmanship. We love the floor plan and the neighborhood. I just hope this home is still standing in 25 years. ... More

We love our floor plan and neighbors, but are really disappointed with the quality and expectations that Lennar has of its subcontractors. Apparently our standards are too high for a production builder.

We did our walk thru a week before we closed and we came back 3 times in that week and nothing had been done in our walk thru so the day before closing we went to the office and our girl got on the phone and called our project manager and got them to start working on all the things that were wrong. But the morning of the closing we came back and several things were wrong and I feel like we were dismissed on all of them and then you are stuck because you have to go to your closing. We have already had to have the mother board replace in our heating system and we haven’t even lived here a month. But it took 4 visits to get done. Still several things need to be done but just trying to get settled before they fix the things that should have been done before we closed ... More

It was not a good experience from the start. We were told by the sales woman that Lennar did not offer VA loans. We found that to be incorrect. We have had many issues with the workmanship and have only been in the hone for less than 2 months.

The builder did a nice job building the home. As with any new construction there are follow up issues. Those issues are not handled expeditiously and it is difficult to even talk with someone, whom to ask and where to go.

The specialist I was assigned with this property is very poor with his follow up process. I would reach out multiple times and needed to involve my realtor to get a response. I am also disappointed is some of the workmanship of the property: every door has paint missing on the edge due to only a thin layer being sprayed, patio boards are uneven and appears hastily assembled, and there is a 1/16th inch cut tile in above my stove due to not measuring the tile correctly which gives a cheap appearance. For the amount paid I was hoping for better finishing work with the property.

This process was not consistent. The walk throughs that were promised throughout the process did not happen until the end. The communication was usually unresponsive on Lennar’s end from our key contacts and Katie S. was extremely unprofessional. I do want to say Henry, the building coordinator was very professional and easy to work with. Lastly I’ll say I understand there’s a time crunch in building these units but having our basement flood the day after closing was frustrating and unacceptable. The closing process was smooth and quick. Thank you.

the team - sales agent and the construction managers made it sound like i am buying a candy at a candy store. they forced me to close without proper completion of the house just to meet their deadline. they even threatened me that they will hike the interest rate from lennar mortgage if i dont agree on what i say...we do have 4 other houses and never ever we had such a bad experience. lennar is disgusting

This was not a great home buying experience. This is our fourth new home in 25 years, and was next to the bottom in our satisfaction as customers. Our primary concerns were the very poor quality of workmanship (painting, caulking/grouting, etc...) and the almost total disregard the subcontractors had for protecting finished surfaces (LVP, carpet & countertops) as they finished detail and trim work. We spent many hours cleaning paint overspray, joint compound splatters & residue and grime after we moved in. Some places in the LVP were permanently marred by their behavior. Lennar's performance, from the New Home Orientation onward has been unpredictable and uninspiring. Nearly half way through May, we have no functional irrigation system, sod that looks quite pathetic, and no spring landscape maintenance yet performed in the neighborhood (mowing/trimming, fertilizer/herbicide application nor mulch refresh). The most frustrating part of this is that we have little confidence that any of this will be addressed soon, or ever. ... More

Experience started out really well. Realitor was very helpful and called me every week with progress reports. This was great , and everything seemed to be going as planned. We set a close date and I flew in to close taking a late flight to make it to an 8 AM walkthrough prior to closing. When I arrived there was no welcoming party or Realitor. Just the builder stating he this was his first walk through without his team. The house was not finished with the blue tape touch ups and it was not cleaned. Because I got in late and was tired I took the builder at his word it would get taken care of. The only other thing that had happend is the lennar mortgage company called me the week before closing and stated they would need an extra 2k to keep the rate they had locked in prior to closing. This miffed me but I was excited and I thought but using lennar mortgage and lennar insurance and everything lennar Recommended then I thought they would treat me well. After closing this has not been the case. The builder ( or project manager Charlie ) did everything he could to get me to sign off on his part of the work by promising the warranty department would be fantastic when I got in touch. Several issues besides the paint and cleanup arose and the warranty department came out. When this home was finished the last person who painted the interior of the home got paint on all the floors , and even left a layer of paint in the childrens bath tub. He also painted portions of the siding the wrong color. The warranty department lied to my face in saying “ the paint would blend in” in 6 months. Using my neighbors paint color to touch up siding and leaving the neighborhood blotchy , and lying to me is basically what I have been left with. It is may and we still have not gotten any grass that was promised. So my yard is a mud pit. Thankfully for me this is a second home and I only come during time off and I don’t have to look at this stuff everyday. So I’m starting to feel completely scammed , and on the wrong end of a bad Lennar job. This is a track townhouse , and I understand nothing is perfect but now I’m finding out the year of free Hoa fees was also actually wrapped into my closing so that’s another 3 something thousand that has been added to the closing situation. If you are buying a lennar home I would get your own Realitor , mortgage company ( or pay cash ) , insurance company , and any other form of outside institution to help you , and work with because lennar isn’t on Par. That’s my opinion. ... More

Make sure to not give lennar builder money. As a deposit is not really a deposit and is non refundable even if they say they will refund it.

Fantastic experience until signing of purchase agreement. Communication from Lennar new home sales consultant was primarily limited, ambiguous and reactive throughout the building phases. Issues prior to closing left incomplete with no follow up. Construction issues discussed on closing day remain outstanding after two months. Warranty service items are not readily available for homeowners to view once submitted. Warranty service items slow to be resolved.

We all know how crazy the market is right now, but our experience wasn’t great from the sales room, to Lenner mortgage, all the way to closing. No support after closing either.. We love our home, the location is perfect and pricing was decent (taking into consideration what the world is going through). Definitely feels like a “Too big of a company” where they no longer focus on service standards.

Overall my family's experience with Lennar was frustrating, tedious, and unsatisfying. And those are the kindest words I can come up with. Our experience started by showing interest in a lot in a nearly complete neighborhood in fall of 2020. We were told the lot we wanted wasn’t released to build on yet, but should be ready early 2021. Early 2021 turned to spring 2021, which turned to late summer 2021. Midway through that wait, Lennar changed to what they called an “inventory model” where they allowed us to choose our finishes before signing the purchase agreement in a veiled attempt at trying to make us feel like they were doing us a favor. But in reality, this was purely for their benefit of lining up supplies and labor and locking buyers into upgrades that they may not be able to afford once the purchase is finalized. In that time we couldn’t even get the most basic information like which way the house would be oriented, or what the layout of lot looked like. Every update we received from Lennar over the course of those 9 months (in which I had to initiate nearly every interaction), the price of the home went up and up and eventually landed on $90k above the original 2020 estimate. The lot we chose ended up being one of the LAST homes built in the neighborhood, despite us showing interest so early. Now, I understand the market went crazy over the last couple years, supply chains were a mess, and the labor market tanked, but all I was told during that 9 months was, “There’s nothing we can do”, “We’re waiting on City approvals”, “We don’t know which lots will be released and when”. Now, let’s imaging the market was flipped and Lennar was eager to sell these lots. Do you think I’d have gotten the same excuses? Or would they have done anything and everything to get us bought in as quickly as possible? Despite the 9 months of limbo and inflated price, we went through with the purchase because we were already committed to moving. Now when you’re spending half a million dollars on something, you might expect some modicum level of service, right? Detailed weekly updates, maybe some sort of tentative schedule, or planned walkthroughs during the various stages of construction. Instead, we got what I would consider the bare minimum they could offer. A few pictures every week or so and a 5 minute phone call telling me what I already knew by walking the property myself. At one point I even had to point out that we were missing certain electrical items we paid extra for. Every deficiency I pointed out was met with a “Yep, we’ll make sure that’s taken care of.”, but many of them were ignored and simply covered up in hopes that I’d forget about them. I ended up paying a 3rd party inspector just so I had written documentation of what they were doing wrong. When it came time to do the final walkthrough, I finally felt like we were getting the level of service I expected from this “Leading Home Builder”. The representative walked us through the home’s “smart” features, and we tagged the cosmetic defects throughout the house (there were several dozen!). We were told that most of these items would be addressed before our final move in day. That feeling of satisfaction quickly went away when we walked into the home after signing all the paperwork and realized that less than half of the items were addressed. We’ve been in the house for nearly 2 months now, and after one major sump pump failure event, and 4 Lennar warranty representatives later, we’re still working through some of the items on that initial list. To be fair, some of that is due to weather but I get the feeling that if I wasn’t continuously following up on these items, they’d have been completely ignored. Also, despite us being the first home completed of the 5 or so that remained, we’re the last to get SOD in our yard. I’m getting the same excuses I got before the build even started, “We have no control over that”, “We don’t know when it will be done”, “There’s nothing we can do”. So nobody knows anything and the crews just show up when they feel like it? Surely someone has something written down on a calendar that they could share. It's clear that quality control was lacking or non-existent throughout construction and now that we’re moved in, I guess it’s my role to make sure the workers are doing a satisfactory job. We’re still finding defects and deficiencies throughout the house like large cracks in the basement slab, squeaky floors, poorly painted areas, sloppy drywall work, etc. I don’t blame the workers making these repairs and the current warranty rep is doing his best at getting things scheduled and address quickly, but I’m getting to the point where I’m just going to start fixing some of these issues myself. It’s more of a hassle to wait around for a 3 hour window so a painter can come by for 10 mins of work, than it is to just buy some rollers and do it myself. I’ve already addressed several grading issues in the yard and have had to clean up all the nails and debris that was blown off of the roof. Now I can admit that maybe my expectations were way off to begin with. Maybe I’ve been too picky or “entitled”. Maybe this is the status quo for all builders. But I’d be curious if anyone reading this review, Lennar employees included, would find the things I’ve mentioned acceptable and expected when spending as much time as money as we have. The process of selling a home and moving is stressful enough, on top of doing it all with a family of 5 in the middle of a pandemic. This may be how it is, but is it how it should be? ... More