Lennar Reviews in Indianapolis, IN

Fantastic experience until signing of purchase agreement. Communication from Lennar new home sales consultant was primarily limited, ambiguous and reactive throughout the building phases. Issues prior to closing left incomplete with no follow up. Construction issues discussed on closing day remain outstanding after two months. Warranty service items are not readily available for homeowners to view once submitted. Warranty service items slow to be resolved.

We all know how crazy the market is right now, but our experience wasn’t great from the sales room, to Lenner mortgage, all the way to closing. No support after closing either.. We love our home, the location is perfect and pricing was decent (taking into consideration what the world is going through). Definitely feels like a “Too big of a company” where they no longer focus on service standards.

Overall my family's experience with Lennar was frustrating, tedious, and unsatisfying. And those are the kindest words I can come up with. Our experience started by showing interest in a lot in a nearly complete neighborhood in fall of 2020. We were told the lot we wanted wasn’t released to build on yet, but should be ready early 2021. Early 2021 turned to spring 2021, which turned to late summer 2021. Midway through that wait, Lennar changed to what they called an “inventory model” where they allowed us to choose our finishes before signing the purchase agreement in a veiled attempt at trying to make us feel like they were doing us a favor. But in reality, this was purely for their benefit of lining up supplies and labor and locking buyers into upgrades that they may not be able to afford once the purchase is finalized. In that time we couldn’t even get the most basic information like which way the house would be oriented, or what the layout of lot looked like. Every update we received from Lennar over the course of those 9 months (in which I had to initiate nearly every interaction), the price of the home went up and up and eventually landed on $90k above the original 2020 estimate. The lot we chose ended up being one of the LAST homes built in the neighborhood, despite us showing interest so early. Now, I understand the market went crazy over the last couple years, supply chains were a mess, and the labor market tanked, but all I was told during that 9 months was, “There’s nothing we can do”, “We’re waiting on City approvals”, “We don’t know which lots will be released and when”. Now, let’s imaging the market was flipped and Lennar was eager to sell these lots. Do you think I’d have gotten the same excuses? Or would they have done anything and everything to get us bought in as quickly as possible? Despite the 9 months of limbo and inflated price, we went through with the purchase because we were already committed to moving. Now when you’re spending half a million dollars on something, you might expect some modicum level of service, right? Detailed weekly updates, maybe some sort of tentative schedule, or planned walkthroughs during the various stages of construction. Instead, we got what I would consider the bare minimum they could offer. A few pictures every week or so and a 5 minute phone call telling me what I already knew by walking the property myself. At one point I even had to point out that we were missing certain electrical items we paid extra for. Every deficiency I pointed out was met with a “Yep, we’ll make sure that’s taken care of.”, but many of them were ignored and simply covered up in hopes that I’d forget about them. I ended up paying a 3rd party inspector just so I had written documentation of what they were doing wrong. When it came time to do the final walkthrough, I finally felt like we were getting the level of service I expected from this “Leading Home Builder”. The representative walked us through the home’s “smart” features, and we tagged the cosmetic defects throughout the house (there were several dozen!). We were told that most of these items would be addressed before our final move in day. That feeling of satisfaction quickly went away when we walked into the home after signing all the paperwork and realized that less than half of the items were addressed. We’ve been in the house for nearly 2 months now, and after one major sump pump failure event, and 4 Lennar warranty representatives later, we’re still working through some of the items on that initial list. To be fair, some of that is due to weather but I get the feeling that if I wasn’t continuously following up on these items, they’d have been completely ignored. Also, despite us being the first home completed of the 5 or so that remained, we’re the last to get SOD in our yard. I’m getting the same excuses I got before the build even started, “We have no control over that”, “We don’t know when it will be done”, “There’s nothing we can do”. So nobody knows anything and the crews just show up when they feel like it? Surely someone has something written down on a calendar that they could share. It's clear that quality control was lacking or non-existent throughout construction and now that we’re moved in, I guess it’s my role to make sure the workers are doing a satisfactory job. We’re still finding defects and deficiencies throughout the house like large cracks in the basement slab, squeaky floors, poorly painted areas, sloppy drywall work, etc. I don’t blame the workers making these repairs and the current warranty rep is doing his best at getting things scheduled and address quickly, but I’m getting to the point where I’m just going to start fixing some of these issues myself. It’s more of a hassle to wait around for a 3 hour window so a painter can come by for 10 mins of work, than it is to just buy some rollers and do it myself. I’ve already addressed several grading issues in the yard and have had to clean up all the nails and debris that was blown off of the roof. Now I can admit that maybe my expectations were way off to begin with. Maybe I’ve been too picky or “entitled”. Maybe this is the status quo for all builders. But I’d be curious if anyone reading this review, Lennar employees included, would find the things I’ve mentioned acceptable and expected when spending as much time as money as we have. The process of selling a home and moving is stressful enough, on top of doing it all with a family of 5 in the middle of a pandemic. This may be how it is, but is it how it should be? ... More

The house is made of very cheap materials. The dishwasher is plastic, the island makes a hallow noise when anything touches it. The sheet rock in the garage is not finished. The windows leak. It is always cold down stairs and hot up stairs.

Once the buying process was completed - Lennar has not upheld the convenance & restrictions of the neighborhood. They don't hold trades accountable for their lack of performance. And the property management team is lacking. It would help if tasks were completed successfully the first time instead of making promises that issues/concerns will get better.

Had a prior Lennar home, felt would be similar in good built quality , not impressed , have had issues with cabinets, cracks , poor built quality and over all fair !

We built the new “everything’s included” home. Sounded like such a great thing. In order to get and “everything’s included” home, they cheat everywhere they can. Downstairs cabinets have soft close hardware. Get upstairs, not included. Plastic faucet upstairs on an upgraded laundry room. Only one hearing/air vent for the entire kitchen, living room, entryway. Upstairs is so hot and downstairs is freezing. Workmanship is poor. So many thing have had to be fixed already. Carpet is so cheap. We’ve been in the home 4 months and the carpet looks like it is 10 years old. Terrible, terrible quality. ... More

This process was extremely painful and unfriendly to myself as the homebuyer. I have purchased 4 homes and this was easily the worst experience. The concierge, Debs communicated terribly, was condescending, and was completely unwilling to help us negotiate a closing date, time, and location that was best for us. Our initial request was to close remotely in Florida which we were told could not happen. I asked again to close remotely from the model home in Franklin and was told it was not far enough away from the Carmel office. We drove from Florida to Indiana and were expected to be at final walk-through 9 hours after we arrived in Indiana, at 8:00 am the next day (we were told “hopefully that time works because it has to”) and then drive 30-40 minutes away to Carmel to close on the house and then BACK to Franklin to be in our home. This was all completed with minimal sleep, 15 hours of driving the day before, 3 pets, 2 kids, one of which woke up the same morning with a fever. It is insanely discouraging to spend the amount of money and time it costs to purchase a house for the builder and Lender to be so unwilling to offer any flexibility in these kinds of situations, especially. Our furnace had a gas leak and was inoperable less than a week after moving in. To add, Lennar Mortgage received everything that was asked for. However, a clerical error on the end of Lennar has caused them to contact myself for additional paperwork that was not needed originally although the mortgage has already been sold to another lender (2 months after closing.) ... More

Customer service is not good. The master bedroom shower is useless with no tap at the bottom and sliding glass door is hard to clean. The master bedroom wic is literally in the corner you have to walk through the bathroom to get there and there is no power outlet in it. I told my desire what type of home I am looking for but the Lennar team was very cold. They didn't help me to find my first home to be my dream home. I wish it could be my dream home. The team you have is not supporting at all. We moved from New Jersey for this home. The team was not cooperating with us to find the perfect home

lazy and shortcuts no standards of quality

Lennar was very responsive when I initially signed for the property and things changed afterwards. The workmanship is poor and cheaper products, lights, bathroom fixtures are used. The paint job is very poor. I have begun to have my Villa repainted. I would not recommend at this time.

The workmanship in the entryway of the front door was poor. The front door wouldn’t open all the way and I had to advocate myself to get it addressed. The first attempt at resolving the issue was sloppy. Then the construction manager stopped replying to my messages. I then had to find another Lennar representative who would help me. Hopefully the warranty manager that I am working with now will resolve the issue but I currently have a front door that doesn’t open all the way.

Horrible buying experience, a nightmare dealing with the loan side. Paperwork a mess, not responsive, when responsive being combative.

First, when we requested for an independent inspection, the time scheduled was changed and then work continued before the inspection was done. When non-code items were found, the builder tried to state that they were within code and our inspector had to send them the code for them to change it. Even after this code notice, we have noticed that our neighbors' houses have outside electric covers has not been changed. It almost seem to tell us that unless one complains or point out a problem that only that person's problem will be solved, instead of every house built there after. Also, Lennar's mortgage had promised us that they could secure us a VA loan for us and then later told us there were unable. And by closing on a Saturday, they would not allow us to work with another lender. ... More

Closed on the home with items still outstanding. Assurances given that all would be taken care of in short order. Not to delay the closing and moving plans, etc. we went ahead and closed. Now we still have outstanding items, no contact with our superintendent who conveniently leaves a message on his voicemail that he does not check voice mail messages, and to email instead. Turns out, he does not respond to emails either. Felt very rushed to close, then they vanish. Not impressed and not happy overall.

False advertising about when amenities would be complete (that was a huge selling point for my family), their financing dept. (Eagle Home Mortgage) was horrible, horrible job on my kitchen back splash (it looks like I did it) and they pretty much keep you out of the loop on any changes (like us not having our pool, playground, etc until next year). They actually told a perspective buyer (that I referred) not to tell me about the amenities not going in! Luckily she told me and I called afterwards, total surprise to me. The people are nice to keep you “happy” but my overall experience was disheartening for my first time building. Never again. ... More

We payed for a premium lot size and found out after closing when we went install a fence that we are missing 10 ft of side yard. After doing some research, this is a common complaint for Lennar and there is nothing you can do about it except make sure you have the land surveyed prior to the start of your build.

Good morning, we purchased a home at Geist Manon, our sales associate Heather was friendly and helpful in the beginning but once we signed the deal her total demeanor changed regarding her follow up as she also failed to reply to emails. We felt by sales and contractors as we were just a number and when you send the money we spend on a new home it should be a great experience. We also still have things yet to be fixed from our initial walk through drywall issues, painting touch ups,house cleaning the floors were dusty (drywall dust), outside was a mess due to winter conditions and no one has reached out to follow up. We also build with David Weekly and didn’t have this experience. ... More

Water tank, dishwasher, emergency shower hinge, ungrounded rail. These shouldn’t occur with adequate quality control. Home experience stafff became invisible and unresponsive after sale, warranty filing process is inconvenient and closed so my property managers cannot file claims on my behalf.

For price of this home the overall workmanship was very poor. There are many basic things that were poorly done such as painting, and door and trim installation. Very disappointed with the quality of the work.

Overall, we are happy with our home mainly because we love the location and the neighborhood is very safe and quiet. On the other hand, the build quality, in my opinion, is very poor. We have had countless issues after being in our home for only 6 weeks. These include very poor interior paint quality with a total lack of attention to detail. Also, the guest bathroom tile work has to be completely redone due to terrible workmanship. French doors have been replaced due to improper installation and finishing. An outdoor vent cover has come loose and is waiting to be replaced. Then there is the cabinetry throughout the entire home. Absolutely the worst! Cheap, doesn't even begin to describe the quality of the cabinets that we installed in our home. Not a single door or drawer is straight, one cabinet is cracked, hardware is uneven and every single seam needs touched up. Don't get me started on the quality of the dishwasher that was installed... I've seen better in college campus apartments. ... More

Issues with Lennar doing what they promise Home closed the 22nd of April Still no working dishwasher Broken cabinets not fixed Soft closers weren’t on cabinets Ceiling repairs not and fully painted House not power washed as promised nor inside cleaned for closing The only bright spot in the entire was our sales rep Paula She understands customer service and is professional in her approach Thank you Paula

Customer care post home purchase sucks! Responsiveness to issues is terrible!

There were several items that had not been completed by the time of closing and several more issues once we moved in. We have now been in our house 4 months and are still experiencing issues. I feel that Lennar is now more about quantity than quality.

Quality of finish work is sub par , paint finish and quality is straight garbage. Your contact to repair this is overworked and doesn’t have the time to be helping with repairs. This should be put on the trades.