Lennar Reviews in Indianapolis, IN

Sorry to say but..It was shocking when it came to our knowledge that their are no towel hangers in any of the restrooms and no light outlet above the bathing tub in one the rest room.. is these are all upgrades included in Lennar planning/construction I think these are basic needs to be provided in the new homes. I have seen so many Lennar constructions but never like these..there are so many cut offs in the upgrades..I think it’s better to give options to the customers rather than saying everything included at least we can have some choices. And more over there are no bar top counter lights outlets where we can replace by our selves. I think the plan we got is a basic plan not the upgraded version of the Lennar. Very disappointed. ... More

They screwed up one of the key features in our home, offered a small discount instead of fixing their mistake. Lennar was supposed to contact us throughout the process to be apart of different phases. Never happened. Several things were half completed when we moved in or not even installed. Won’t be recommending to anyone I know.

Make sure when you walk through , you take your time.

So far the experience has been mediocre at best. A multitude of problems and nothing gets resolved quickly. Follow up to see what action was taken of if an action is take is slow or non-existent. You do a virtual visit and then never hear have a follow up on what is being done. it has been frustrating- they need to be more responsive and communicate on a regular basis rather than having to chase them to find out when/what is being done.

The beginning process of building with Lennar was overall good. Heather at the model was very responsive and helpful. Once we secured the lot, the building process went pretty much on time and smooth. My HUGE problem with Lennar and probably other builders at this point is that they are building these homes so fast and with crews that are just paid to come in and do a job and not pay attention to details, that the workmanship is terrible. I would Never recommend building with Lennar due to this issue. I paid A lot of money for my house and after 6 weeks of being in my house, have had multiple people out to fix things and things continue to show up on a daily basis. Examples would be carpet coming up, wood trim chipping, cabinets not closing, doors that constantly do not close or open, door handles that stick, AC that was tripped outside, etc. Things have been addressed by the Lennar warranty team however I have Heard too often “due to how fast these houses are going up, it’s not uncommon for this to occur.” I think That is a terrible excuse and certainly wouldn’t let my home buyers know that it is true. The walls are so thin that you can hear conversations in every room upstairs. I have stopped putting in requests for things to be fixed because I am Tired of having to constantly have people come to fix them. That is another thing…sometimes people will show up who can’t speak English and don’t even know what they are really coming to fix. Example is someone that showed up Monday morning without any confirmation of time stating that his boss sent him to paint/caulk one door. He had to show me on his phone because he couldn’t communicate that to me. Then he came in to fix one door when I was Told that they would be painting/caulking all doors that had to be adjusted/fixed the week before. Overall, the buying experience and building was fine but the workmanship is terrible for the amount of money spent. ... More

I liked the Lennar staff that I dealt with during this process. A couple things of note: 1. The "everything's included" concept is pretty nice but was disappointed in some parts of the execution. Pros: no stressful process of picking out finishes. Some nice features I would not have had otherwise like the gas fireplace and flex room (my office). Cons: All finishes/colors very neutral and not much character (I understand why they do this). Poor materials in some cases with no option to upgrade (cheap carpet and paint, painted door hinges and crack and pop when opening/closing doors). Strange decisions on things not included (water softener - who doesn't need one?, not finishing the drywall in the garage - it is half complete anyway to meet city code). 2. My two warranty requests were fairly unsatisfactory. One simple request to adjust doors that would not close took two visits to complete. One major request to fix a cracked sump line was closed without fixing the issue. A third party made the repair - very disappointing. 3. Using Lennar Mortgage was a pain. Daily emails with information that was not essential in many cases. Difficult to keep things straight. Need to streamline communication. ... More

Overall experience started off very rocky. It ended pleasant but it could have been better. Lennar needs work on customer service and making sure the customer feels welcomed. Also, there were a lot of things not done correct, or finished on my home. Currently waiting on things to be fixed or replaced.

Fit and finish for a upgraded home with everything included was poor. Follow through on commitments is poor as well.

-internal paint job; our realtor even commented it was the worst new build paint job she is ever seen -Still have electrical issues -dents in doors and walls, feels like a newer apartment instead of a brand new house we get to be excited to move into. - neighbors have severe drainage issue and their slabs have to be torn up.

Lots of little things that either weren't done, missed, or just skipped all together. Use cheap materials with what appears to be unskilled labor to complete the build process. Sure the new features are neat but the quality is just not what I was expecting, especially with the price paid for the home. Many areas of the homes design just don't make sense from the lights and switches(which in some rooms especially the kitchen and hallway are backwards and in some cases on the wrong Side of the room) to the drywall, cabinets, the location of heater vents in the floor, the carpet is not good quality either. 3 months and we are looking at having to replace carpet already. Don't get me wrong, there are some really great things about our home as well. Finished basement extra bathrooms, covered back patio, and the 3 car garage with openers on both sides. ... More

I was disappointed in the overall workmanship in this house. At one screw in every hinge was stripped and was told you don't fix that. You can see seems in the crown molding but was told that is a homeowner's problem. All interior doorknobs were loose. Poor paint job.

We are experienced home builders - house #5 I have never feeling so disconnected from the build - for first time home owners that f do not know better would be a good experience. Subcontractors cut corners example you touch the wall and paint is do thin it marks

Be prepared to be on site daily to ensure quality workmanship and materials. Use of substandard wood products is unacceptable even if “wood is hard to get and you get what you get” attitude. They build these homes repetitively so efficiencies should be passed down to the consumer but is not. Homes are fit together to tightly with no room for mowers to slide through. My air conditioner was hit snd dislodged. The landscapers do not grade yards properly including picking up rocks and proper leveling before laying down sod. Also they set up a founders club if first 15 buyers to run the community. Abit unfair in representing the rest of the community / also it was kept rather secret. Another secret is they allowed under 55 year olds to buy into the community. Information needed to be truly transparent with new owners. ... More

Leslie the building consultant was the best part of the experience. Everyone else in the company is questionable.

I have too much repairs left in my new home and I reported so many times but no one responds

Problems with the home after move in affect the ratings. Customer service unable to correct problems.

During the building process, Lennar sales worked with us in a complex situation where we needed to sell our home in order to purchase the new one. In that regard, they were great. However, the walkthroughs were a joke as we had two individuals who did not know our specific home and could not answer questions about our specific build, just Lennar homes in general. Additionally, during the walkthrough the day of closing, we noticed additional items that we wanted taken care of and the individual conducting the walkthrough (the builder manager) was unwilling to fix anything that we identified, just to verify that other things were taken care of (i.e. workers had messed something else up like the grout and cabinets when trying to fix something else). Additionally, there was a lot of garbage in the yard from the building process in the neighborhood, and Lennar said they would send someone out, however, no one ever came and we had to clean it up. While we are happy with the home itself, outside of a few relatively minor warranty repairs, the empty promises made during the walkthrough had a lasting impression on us and I would definitely look at other builders. Additionally, at closing, the closing manager (associated with Lennar) was rude and treated us like he didn't have time for us. I didn't feel like a customer at closing, just a cog in their daily routine. ... More

They quickly build and move on without a care about quality of craftsmanship and a pain to get to come fix things.

dont trust them to fixeb=evrthing

Working with Taylor was amazing. Unfortunately Taylor doesn’t manage all aspects of the buying experience. The financing and getting to close was a disaster. It seemed like this was Lennars first home to mortgage and close. The price we ended paying is probably “fair” in today’s market but I do not think the price the home was listed at and the quality that went into building the home are comparable. So many small things could be done that would make these homes stand out and most likely bring a higher selling price, for example update fixtures and door handles instead of the cheap silver construction grade. A little thought of outlet placement would have gone a long way too. In the end, we purchased the home so I can’t complain too much! After being in the home for a couple months it just feels like we took a step backward from our previous home. ... More

The house is nice. Seems to be built well but Lennar falls short on the last mile. I did my best to clear up expectations up front during the sales cycle. This included HVAC and a few smaller items like the front door. I was told everything was taken care of. However, that was a joke. I am working with the Vice President of Customer Experience and let's just say I have to repeatedly ask him for the correct expectations outside of what he thinks is correct. If it was a lack of training, that would be acceptable. However, I was provided with over 10 different points of view on the HVAC system and had to ask for the exact wording in the contract between Lennar and their sub-contractor. Sadly, I was told many times "this is what you signed" which was a lie. My recommendation: Realize they are bullies and they have no respect for you after they have your money. Do not expect them to honor their word, as their word is what is used against you. Become an educated buyer, setup expectations on paper and ask for details even if they say they don't have them. ... More

Our house is just ok. Everyday we find something that is awful with it. Meaning the trim, the doors, the paint. The trades don't care, and when they speak very little english you feel bad telling them that it still looks awful when they come back in to "try" and fix it. They always have to call the boss and see if they can or can't do more work. But then it ends up looking just as bad as it was at the start. The trim work is horrible and the doors all look awful as well on the bottom.

Lack of communication, poor craftsmanship but asking for repair of poor craftsmanship leads to even poorer craftsmanship with no concern of Lennar

Cheap material used to build the home Rude and non professional staff ( at the building site)

If I could put zero stars for Responsive to issues, I would. My actual home buying experience with the salesman was excellent. His name is Mitch. Great guy and he was always there to answer questions. If he did not know an answer, he would find it for me by the next day. There were many issues to be addressed with the home before closing. The “construction builder” and the “main warranty” man assured me that I should close on time and that they would be here for me to fix the numerous outstanding items. I trusted them. So I closed. The quality of workmanship in my home is subpar, at best. Every day I find new things that were not completed correctly. I followed the steps that Lennar outlined for me by putting in “warranty requests” on all outstanding items. My list just grows and nothing gets fixed or resolved. There is no interest or timely communication in addressing all of the things that were incomplete or broke before I closed on my home. Lennar has one man who they entrust to “fix” all issues except electrical. They will not honor the Lennar warranty properly by sending out qualified “trades” to address the issues. Each one requires a different job specialty, but Lennar will not spend the money to make things right. I always wanted a “Lennar Home”. But my experience in the last few months has forced me to regret the purchase of this home. ... More