Lennar Reviews in Indianapolis, IN

Water tank, dishwasher, emergency shower hinge, ungrounded rail. These shouldn’t occur with adequate quality control. Home experience stafff became invisible and unresponsive after sale, warranty filing process is inconvenient and closed so my property managers cannot file claims on my behalf.

For price of this home the overall workmanship was very poor. There are many basic things that were poorly done such as painting, and door and trim installation. Very disappointed with the quality of the work.

Overall, we are happy with our home mainly because we love the location and the neighborhood is very safe and quiet. On the other hand, the build quality, in my opinion, is very poor. We have had countless issues after being in our home for only 6 weeks. These include very poor interior paint quality with a total lack of attention to detail. Also, the guest bathroom tile work has to be completely redone due to terrible workmanship. French doors have been replaced due to improper installation and finishing. An outdoor vent cover has come loose and is waiting to be replaced. Then there is the cabinetry throughout the entire home. Absolutely the worst! Cheap, doesn't even begin to describe the quality of the cabinets that we installed in our home. Not a single door or drawer is straight, one cabinet is cracked, hardware is uneven and every single seam needs touched up. Don't get me started on the quality of the dishwasher that was installed... I've seen better in college campus apartments. ... More

Issues with Lennar doing what they promise Home closed the 22nd of April Still no working dishwasher Broken cabinets not fixed Soft closers weren’t on cabinets Ceiling repairs not and fully painted House not power washed as promised nor inside cleaned for closing The only bright spot in the entire was our sales rep Paula She understands customer service and is professional in her approach Thank you Paula

Customer care post home purchase sucks! Responsiveness to issues is terrible!

There were several items that had not been completed by the time of closing and several more issues once we moved in. We have now been in our house 4 months and are still experiencing issues. I feel that Lennar is now more about quantity than quality.

Quality of finish work is sub par , paint finish and quality is straight garbage. Your contact to repair this is overworked and doesn’t have the time to be helping with repairs. This should be put on the trades.

The process started well. At the time of closing, the quality of the home "appeared" to be what we expected. We put a great deal of trust in the builder on delivering a house that was as advertised and a high quality of work. But within the first several days and weeks it became apparent there were a number of "quality" related issues that went beyond aesthetics and were fundamentally wrong. Issues ranging from faulty appliances to poorly designed/engineered duct work to improper placement of fire/smoke alarms. It has been over five months of taking two steps forward and two steps back working with Lennar and various service providers to try to correct the issues, but still to this day we have NO resolution on ANY of the original issues. At this point, we feel like we were sold a bill of goods and no one wants to take ownership or responsibility and correct the issues that should have never been issues to begin with. We have lost confidence in Lennar as a builder and would have a hard time recommending anyone using them unless you had no other choice. Like you see all too often, they talk the talk until the day of closing, and then no one has the time to do the right thing. ... More

follow-up on outstanding issues has been horrible

I love the floor plan for my home but the customer service after I moved into my home has been horrendous!! I've not seen nor heard from the person who walked me through my home since he asked for a five star rating while delivering 1 star service. They've not followed up to get all the items from the original list nor address the ones I've added since the move. The quality of the flooring and cabinets is not worth the money charged! Most of the workmanship and material are decent quality but not to the standards expected at this price point. The most offensive actions is the decision to change the size and value of the homes in the community. This decision has a great impact on my investment and the overall look of the community. I would not have purchased my home in this neighborhood had I known that this switch was coming. ... More

While the people that work at Lennar have been nice and ok to work with, the quality of the home simply is not there -- especially for the price. This is hands down the lowest quality home we have ever lived in despite it being the most expensive we have ever purchased. If there was a cheaper material to be purchased or a corner that could be cut, Lennar took it. Sadly we are not happy in our brand new home and do not recommend purchasing from Lennar.

Overall, the building experience was very unprofessional and done with poor quality. There were several damages on the bathtub, refrigerator, dirt that was not cleaned, almost all kitchen cabinet doors were damaged and poorly repainted. There had to be constant pressure on them for it to be done correctly. Poor craftsmanship was present. They pushed that they be paid even when the unit was not ready.

Got two issues with in 2 months. One of those issues fix is not satisfactory.

If I can’t give last names then this survey is a waste of your time and mine

Slow to no follow up to correct or repair issues Very poor instruction on appliances,thermostat,irrigation system,ring alarm system Most items are not high end and workmanship is below par

they make what they call and exceptions list. this to be fixed right away 1/2 the items are not on the list. non-responsive to fix anything. the worst builder we have felt with and had 6/7 new homes built . our building supervisor is terrible and non truthful. 0n a scale of 1 to 10. 10 being the best lerrar is a 2

The overall experience was far from a positive one. Our front door was hung backwards. SEVERAL doors were not level and wouldn't close correctly / lock. The electrician they selected to do our home was HORRIBLE. He made too many mistakes. SEVERAL light switches were installed in the wrong places. Smoke detectors and light fixtures falling from the walls / ceilings. DOZENS of nail pops on day of move-in, yet we were told to wait for more to pop-up before having them repaired. Roof installed incorrectly. Bath drain not sealed resulted in water leaking through the ceiling. Wrong shower installed and refused to correct it. Outside window frame busted upon move-in. Drywalled over the attic access. Busted cabinets found during move-in. Cracks / holes in walls. There were so many things wrong during our pre-closing walkthrough. It seemed as though they rushed to the finish line and the GC didn't oversee the project well enough. Perhaps too many homes being built all at once? We spent our first three months in our home dealing with "warranty repairs" and still had to do a great deal of work ourselves to fix what was done wrong. We're putting a lot of work into making this the home we should've received as a new build. The term "turn key ready" does not describe Lennar. ... More

The person who sold us the home told us many false things to make the sale. There are a lot of things that were changed out during the process to a lower quality. However, our house price did not change. The quality is awful and we have had to spend the first 60 days reaching out to Airtron, GE, Lennar, etc. to get things fixed. Not very enjoyable when you’re trying to move into a house and unpack boxes. The sad thing is we have plenty more, that will be done at the 12 month mark. This is the third house that we have built and has been by far our worst experience.

Beautiful homes with terrible finishes! There is no attention to detail. The skill level of the workers working on these homes is not great, to say the least. The drywall, paint and trimwork are the worst finishes. Lennar should have a better oversight of their contractors/subcontractors/sub-subcontractors. I hope this helps a potential buyer decide.

What would I like other homebuyers to know about our experience... remove any emotion for the initial decision-making process and talk to the people that currently live in the development that you are looking at. If we would have done that, we probably would not have purchased the house that we did. Multiple people in our community have experienced or are experiencing what we are going through with the lack of workmanship, pride in their product, and responsiveness to issues. This was evident with the lack of communication and responsiveness through the building process, not having corrected any of the issues identified before closing, and lack of follow up after submitting repair tickets. ... More

Dishwasher that won’t wash dishes, microwave already bad, handles come off refrigerator. On and on and on. Wow.

I am in awe of the materials I used. they are not of good quality for the price of the house. response time is not good. Every day new details come out and it is a new house.

Overall exterior and interior trim work was extremely poor massive amounts of caulk used to close poor craftsmanship / millwork. MI windows are falling a part - they will all need to be replaced within 12/15 years.

Our sales rep she was amazing. She did everything that she could do to help us and she was there no matter what time or day we emailed or called her. Now closing was the worst experience ever I had never built with people who were so rude and had no hearts and just wasn’t worth our time if we didn’t have so much time invested and money spent I wouldn’t have went through but the people in your closing office are very rude and inconsiderate, and I will wish to never deal with them again But overall, my experience with our club with our sales person she was amazing. She did her job very well but the people at your closing greet you and they are supposed to make this experience wonderful and it’s supposed to be a happy experience at that table, they made it very miserable , and sad to say you guys to build houses for other people, but I would not refer them to use you guys to close on their home ... More

Sales person was terrible with unprofessional attitude and manner No update about the progress, never heard back from him the moment we paid the deposit.