
Lennar Reviews in Indianapolis, IN
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What Indianapolis Homeowners Have to Say About Lennar.
Read all 630 verified reviews from homeowners that built a new home with Lennar in the Indianapolis area. Indianapolis homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Indianapolis Area
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Customer Reviews
Too many quality isssues after closing
- Clifford S.
- Verified HomeBuyer
- December 12, 2024
- Fortville, IN
Water tank, dishwasher, emergency shower hinge, ungrounded rail. These shouldn’t occur with adequate quality control. Home experience stafff became invisible and unresponsive after sale, warranty filing process is inconvenient and closed so my property managers cannot file claims on my behalf.
Lennar responded:
Thank you Clifford, for sharing your experience with us. We are sorry to hear about the poor communication and the issues with the materials and construction quality. I have shared your concerns with upper management for review. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures that your request is properly documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
Quality lacking
- Carol C.
- Verified HomeBuyer
- November 08, 2022
- Westfield, IN
For price of this home the overall workmanship was very poor. There are many basic things that were poorly done such as painting, and door and trim installation. Very disappointed with the quality of the work.
Lennar responded:
Hi Carol and thank you for sharing your feedback. We are sorry for your disappointment. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Fit and Finish is Very Poor
- Vincent D.
- Verified HomeBuyer
- August 02, 2022
- Noblesville, IN
Overall, we are happy with our home mainly because we love the location and the neighborhood is very safe and quiet. On the other hand, the build quality, in my opinion, is very poor. We have had countless issues after being in our home for only 6 weeks. These include very poor interior paint quality with a total lack of attention to detail. Also, the guest bathroom tile work has to be completely redone due to terrible workmanship. French doors have been replaced due to improper installation and finishing. An outdoor vent cover has come loose and is waiting to be replaced. Then there ...
Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care Team
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Lennar - Issues with Lennar doing what they promise Home closed the
- Kyle K.
- Verified HomeBuyer
- June 07, 2022
- McCordsville, IN
Issues with Lennar doing what they promise Home closed the 22nd of April Still no working dishwasher Broken cabinets not fixed Soft closers weren’t on cabinets Ceiling repairs not and fully painted House not power washed as promised nor inside cleaned for closing The only bright spot in the entire was our sales rep Paula She understands customer service and is professional in her approach Thank you Paula
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Lennar - Customer care post home purchase sucks!
- Adekunle O.
- Verified HomeBuyer
- June 03, 2022
- Zionsville, IN
Customer care post home purchase sucks! Responsiveness to issues is terrible!
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Poor craftsmanship
- Troy T.
- Verified HomeBuyer
- October 19, 2021
- Noblesville, IN
There were several items that had not been completed by the time of closing and several more issues once we moved in. We have now been in our house 4 months and are still experiencing issues. I feel that Lennar is now more about quantity than quality.
Lennar responded:
Hi Troy, thank you for this review. We are disappointed to hear about the incomplete items in your home at the time of closing. We would like to apologize for the frustration this caused for you and would like to do anything we can to help. If you have any outstanding items requiring attention, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 2
Poor finish work
- John H.
- Verified HomeBuyer
- September 28, 2021
- Westfield, IN
Quality of finish work is sub par , paint finish and quality is straight garbage. Your contact to repair this is overworked and doesn’t have the time to be helping with repairs. This should be put on the trades.
Lennar responded:
Hi John, thank you for writing a review. We would like to apologize for the frustrations you experienced with finish quality in your new home. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding items that require attention and we will follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
I'm very very disappointed
- Matthew P.
- Verified HomeBuyer
- May 18, 2021
- Bargersville, IN
The process started well. At the time of closing, the quality of the home "appeared" to be what we expected. We put a great deal of trust in the builder on delivering a house that was as advertised and a high quality of work. But within the first several days and weeks it became apparent there were a number of "quality" related issues that went beyond aesthetics and were fundamentally wrong. Issues ranging from faulty appliances to poorly designed/engineered duct work to improper placement of fire/smoke alarms. It has been over five months of taking two steps forward and two steps back ...
Lennar responded:
Hi Matthew, thank you for taking time to write this review. We are sorry to hear about the extensive list of issues you have experienced since closing on your new home. Please reach out to us directly at corporatecustomercare@lennar.com, if there are any outstanding items you would like us to follow-up on with the local team. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Lennar - follow-up on outstanding issues has been horrible
- Anonymous
- Verified HomeBuyer
- April 29, 2020
- Carmel, IN
follow-up on outstanding issues has been horrible
Lennar responded:
Thank you for your feedback. We are sorry to hear about your difficulty in having repairs completed. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Lackluster experience
- Sharon C.
- Verified HomeBuyer
- September 25, 2019
- Fortville, IN
I love the floor plan for my home but the customer service after I moved into my home has been horrendous!! I've not seen nor heard from the person who walked me through my home since he asked for a five star rating while delivering 1 star service. They've not followed up to get all the items from the original list nor address the ones I've added since the move. The quality of the flooring and cabinets is not worth the money charged! Most of the workmanship and material are decent quality but not to the standards expected at this price point. The most offensive actions is the decision to ...
Lennar responded:
Hi Sharon, thank you for sharing your experience since moving into your new home. Please email any outstanding items to corporatecustomercare@lennar.com and we will review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Lowest quality home we've ever lived in
- Matthew W.
- Verified HomeBuyer
- June 18, 2024
- Fishers, IN
While the people that work at Lennar have been nice and ok to work with, the quality of the home simply is not there -- especially for the price. This is hands down the lowest quality home we have ever lived in despite it being the most expensive we have ever purchased. If there was a cheaper material to be purchased or a corner that could be cut, Lennar took it. Sadly we are not happy in our brand new home and do not recommend purchasing from Lennar.
Lennar responded:
Good afternoon Matthew, we are sorry to hear the quality of your home did not meet your expectations.
We hope to be able to offer you a good homeowner's experience. If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Unprofessional and poor quality
- Anonymous
- Verified HomeBuyer
- January 15, 2023
- Carmel, IN
Overall, the building experience was very unprofessional and done with poor quality. There were several damages on the bathtub, refrigerator, dirt that was not cleaned, almost all kitchen cabinet doors were damaged and poorly repainted. There had to be constant pressure on them for it to be done correctly. Poor craftsmanship was present. They pushed that they be paid even when the unit was not ready.
Lennar responded:
Hi, thank you for sharing this review. We appreciate the time you have taken and want to apologize for the frustrations you have faced with the state of your new home. Please let us know if there are any issues we can help address. Our team can be reached at lennarcares@lennar.com and will coordinate with the appropriate team, thank you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Got two issues with in 2 months.
- Manmadha R.
- Verified HomeBuyer
- January 19, 2022
- Westfield, IN
Got two issues with in 2 months. One of those issues fix is not satisfactory.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
If I can’t give last names then survey is a waste of my time and yours
- Richard Page M.
- Verified HomeBuyer
- April 28, 2025
- Westfield, IN
If I can’t give last names then this survey is a waste of your time and mine
Lennar responded:
Good morning Richard, thank you for sharing your feedback. If there are any outstanding issues, please email CorporateCustomerCare@Lennar.com with details of your concern and referencing this review, so we can look into this and help you by following up with the appropriate team. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Osborne Trails
- Larry J.
- Verified HomeBuyer
- September 20, 2022
- Westfield, IN
Slow to no follow up to correct or repair issues Very poor instruction on appliances,thermostat,irrigation system,ring alarm system Most items are not high end and workmanship is below par
Lennar responded:
Hello Larry and thank you for your feedback. We are sorry to hear about your experience. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
the worst building company we have felt with
- LARRY H.
- Verified HomeBuyer
- January 18, 2022
- McCordsville, IN
they make what they call and exceptions list. this to be fixed right away 1/2 the items are not on the list. non-responsive to fix anything. the worst builder we have felt with and had 6/7 new homes built . our building supervisor is terrible and non truthful. 0n a scale of 1 to 10. 10 being the best lerrar is a 2
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Nightmare vs. Dream Home
- Brian B.
- Verified HomeBuyer
- July 30, 2019
- Greenwood, IN
The overall experience was far from a positive one. Our front door was hung backwards. SEVERAL doors were not level and wouldn't close correctly / lock. The electrician they selected to do our home was HORRIBLE. He made too many mistakes. SEVERAL light switches were installed in the wrong places. Smoke detectors and light fixtures falling from the walls / ceilings. DOZENS of nail pops on day of move-in, yet we were told to wait for more to pop-up before having them repaired. Roof installed incorrectly. Bath drain not sealed resulted in water leaking through the ceiling. Wrong shower installed ...
Lennar responded:
Hi Brian, thank you for sharing your comments about the quality of your home and the overall experience of dealing with these items. We are very sorry to hear about this situation. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Terrible workmanship. A lot of switcheroos.
- Julie Marie W.
- Verified HomeBuyer
- August 26, 2024
- Westfield, IN
The person who sold us the home told us many false things to make the sale. There are a lot of things that were changed out during the process to a lower quality. However, our house price did not change. The quality is awful and we have had to spend the first 60 days reaching out to Airtron, GE, Lennar, etc. to get things fixed. Not very enjoyable when you’re trying to move into a house and unpack boxes. The sad thing is we have plenty more, that will be done at the 12 month mark. This is the third house that we have built and has been by far our worst experience.
Lennar responded:
Good afternoon Julie, thank you for your sincere review. We sincerely apologize for the issues you experienced with your home and for any delays in resolving them. I have shared your comments with upper management for further review. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Huge Disappointment!
- Anonymous
- Verified HomeBuyer
- January 26, 2023
- Westfield, IN
Beautiful homes with terrible finishes! There is no attention to detail. The skill level of the workers working on these homes is not great, to say the least. The drywall, paint and trimwork are the worst finishes. Lennar should have a better oversight of their contractors/subcontractors/sub-subcontractors. I hope this helps a potential buyer decide.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
If you are looking for value and a company that stands behind their workmanship do NOT choose Lennar.
- Matthew S.
- Verified HomeBuyer
- January 17, 2023
- Noblesville, IN
What would I like other homebuyers to know about our experience... remove any emotion for the initial decision-making process and talk to the people that currently live in the development that you are looking at. If we would have done that, we probably would not have purchased the house that we did. Multiple people in our community have experienced or are experiencing what we are going through with the lack of workmanship, pride in their product, and responsiveness to issues. This was evident with the lack of communication and responsiveness through the building process, not having ...
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Dishwasher that won’t wash dishes, microwave already bad, handles
- Michael F.
- Verified HomeBuyer
- February 16, 2022
- New Palestine, IN
Dishwasher that won’t wash dishes, microwave already bad, handles come off refrigerator. On and on and on. Wow.
Lennar responded:
Hi Michael, thank you for this review. We are sorry to hear about the issues you have encountered with the appliances in your new home. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Lennar - I am in awe of the materials I used.
- Thaniels R.
- Verified HomeBuyer
- March 31, 2022
- Westfield, IN
I am in awe of the materials I used. they are not of good quality for the price of the house. response time is not good. Every day new details come out and it is a new house.
Lennar responded:
Hi Thaniels, thank you for this review. We want to apologize for the delays you have experienced with getting concerns addressed in your new home. If you have anything outstanding, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Workmanship - Windows
- Ralph D.
- Verified HomeBuyer
- July 12, 2019
- Brownsburg, IN
Overall exterior and interior trim work was extremely poor massive amounts of caulk used to close poor craftsmanship / millwork. MI windows are falling a part - they will all need to be replaced within 12/15 years.
Lennar responded:
Hi Ralph, thank you for sharing your comments. We are sorry to hear about the issues with your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 4
Responsiveness 5
Bad experience
- DuJuan M.
- Verified HomeBuyer
- September 24, 2024
- Avon, IN
Our sales rep she was amazing. She did everything that she could do to help us and she was there no matter what time or day we emailed or called her. Now closing was the worst experience ever I had never built with people who were so rude and had no hearts and just wasn’t worth our time if we didn’t have so much time invested and money spent I wouldn’t have went through but the people in your closing office are very rude and inconsiderate, and I will wish to never deal with them again But overall, my experience with our club with our sales person she was amazing. She did her job very well but ...
Lennar responded:
Good morning DuJuan, Thank you for sharing your experience with us. We genuinely regret that your closing experience wasn’t as positive as it should have ...
Total Score 1
Quality 5
Trustworthiness 1
Value 3
Responsiveness 1
None
- Anonymous
- Verified HomeBuyer
- July 13, 2022
- Westfield, IN
Sales person was terrible with unprofessional attitude and manner No update about the progress, never heard back from him the moment we paid the deposit.
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
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