Lennar Reviews in Baltimore, MD

Poor drywall finishing, stained carpets, unfinished and missing caulk, appliance cosmetic damage, window openings not even close to being square making blind install difficult, basement finished building columns twisted and not squared, stained interior window, ceiling electrical light fixture loose,

We really like our house, but we were misled about our community and the quality of the house. Also, I can’t imagine worse craftsmanship. After living in the house for only two months, we have 30+ nail pops, cracked floor in multiple places, cracked windows, and a ton of other cosmetic issues as a result of them rushing. It just seems like the house was built to look nice for showings, but not last. The worst part is Lennar’s management will not respond to my calls or emails. I will not buy Lennar again.

Contacting the customer service with issues after purchase is not the best. They also hound you to Rate them with “10s” on their surveys, which is a turn off.

Had slight issue with window, site workers correct issue quick and easy

Overall the home is build well it's the small detail that makes the difference. You can tell some thing were rushed and if quality control was done those things could have been avoided. Great pricing for the home. The team needs to do much better with communication. I had to make way to many calls to get things done, but once I got through to someone things were done.

While I more than understand deadlines, milestones and budgets, I find it hard to believe that some things were just overlooked. Im not convinced that there were quality checks made to confirm whether or not a job was done right let alone completed before being signed off on. I have floor planks that are obviously not level, trim cut too long or short, rug already not laying flat (I barely have furniture), The more time I spend at home, the more I notice things that were missed or carelessly completed. Definitely tainted my brand new home buying experience. To top it all off, issues with the actual community have been turned over to a HOA that is unresponsive, unclear and definitely not present. ... More

In love with everything in my new construction specially my kitchen!

I am new owner of a Lennar home, but I'm having a hard time enjoying it. Besides (1) issues during the build, (2) a large (and still-growing) list of poor craftsmanship/building issues throughout the house, and (3) horrific customer service and responsiveness, Lennar made two particularly egregious mistakes while rushing to sell me a house by the end of their fiscal year. 1. Lennar sold me a house in the winter without heat on the top floor (bedrooms). The home inspection noticed that the heat pump wasn't operating, but Lennar failed to address the issue and sold the house anyways. 2. It took over two months after settlement to get internet service. This is because Lennar, the developer and builder, sold me a house without ensuring the street infrastructure was in place. In short, I strongly recommend you take your business elsewhere. Lennar will rarely deliver on their promises, and even your basic expectations will not be met. ... More

I had a smooth and pleasant experience with Lennar during the home buying process. But what I will say is that after getting settled in, I was able to see the rushed job they did in constructing the property. There are uneven places in the dry wall, unfinished areas under the island, nail holes that were never covered, messiness around the light covers. There are many places where nails are coming out of the walls and sure, there is a settling period and other homes being built in the community. But when pointed out they didn't want to take responsibility or fix it at the 3 month inspection. For a house at this price point, there just shouldn't be as much incomplete work done. ... More

Great

The quality of the house has so far exceeded the quality and affordability promised. It was a great investment.

For a home at this price point using builders best materials for little things like toilet seats (one which I've already had to replace in less that 6 months after purchase), light fixtures, etc. We expected at least a step up from the cheapest materials.

Lennar Made my wife and I first time home buying it wonderful experience We were never forget from our wonderful sales person Roseann to our lending officer Kym we can express how helpful they were to make our first time wonderful thank you

Love the neighborhood

Not going to lie here, I did have to work through a couple of issues with Lennar representatives but with a new home you're going to have some issues here and there and that's where having a good warranty and customer service comes in. With Lennar, I'm able to resolve all the post build issues that occur with a new home settling in a timely manner.

The process of purchasing my home was easy, but from my final walk through to after being in my home for a month, it was horrible. Issue after issue. It has calmed down now, but it shouldn’t have been like this. I honestly think it was due to the time I went to settlement. If I settled when it wasn’t busy, the team wouldn’t have been rushing to meet their year end goals.

Follow up on issues , craftsmanship and the ability to live up to what they say falls short. Never again !!

At first glance Lennar homes look like a dream. That is only at first glance. The quality and workmanship is horrible. Paint slopped everywhere, granite that doesn't quite fit, boards protruding from walls, baseboard separating from walls, doors that wont close or lock, electrical issues, misshapen walls/ceilings, patched holes EVERYWHERE, you name it, Lennar construction will mess it up and then try to hide it from you. Lennar support will then blatantly ignore all requests you make for service and do zero follow up to resolve outstanding issues. We have owned the home for 4 months and still haven't had follow up on issues despite reaching out to multiple levels of management on multiple occasions. Lots of empty promises and well.....disappointment! Put your money somewhere else, that's the best advice I can give. They're focus is on getting you to sign the dotted line, after that, they vanish and you're left with an overpriced home that falls apart before your very eyes. ... More

Great customer service. Very responsive. Good price and quality of materials. However, workmanship and attention to detail could be better.

Terrible experience lied to during buying, building and warranty. Don’t trust or buy from them terrible company

First off, I’d like to make it very clear that the following team members with Lennar have been phenomenal and are NOT the focus of this review: Sales Department, Loan Offices, Title and Closing, and Site Construction Manger. These have all be a great crew to work with and I do not want anyone to think ill of them. They have done everything in their power to deliver a quality product in a timely manner (ahead of schedule) to my family and me. They cannot be thanked enough. Sadly, the focus of the negative review is on the customer care field representative. He has been a disaster to work with and my family is not the only family to be played by him like this at Oxford Square. We and many others have had work orders open for months that have gone unfilled. These range from minor things such as missing trim pieces and cabinetry repair to slopping floors, and faulty CAT6 data writing. To date, our work orders have been open since December. We have had him visit multiple times to verify that the work needed attending to and he has left saying he would get the right people lined up to take care of our concerns. However, his follow through is horrendous and even possibly negligent. We still have multiple items of increasing severity that need addressed but he has yet to contact us or set up a workday for us to have the crews come take care of the deficiencies that need corrected. So far, I have wasted one day of paid time off to be here for crews that did not arrive. Prior to our last scheduled workday, I called to confirm that he and his crew would be here on February 14th as they previously advertised, and we agreed to. When I contacted him, he told me that the workday was canceled because his iPad had crashed four weeks earlier and he had not scheduled anything for us. It is now March 9th and our work order since last December remains unfilled and growing. I am thoroughly dissatisfied with this field representative that does not take the time to either schedule things in a timely manner nor keep the homeowners informed when plans need to shift. This is truly a shame. The community is quite lovely and in an ideal setting with brand new schools and walking trails. Sadly, the customer care team is failing to live up to their end of the contract by not correcting the deficiencies the home owners experience with their properties as outlined in the sale contract between Lennar and the purchaser. ... More

We moved in 7 months ago and have had workers here over 10 times. Rude office staff, subfloor issues, flooring issues, broken dryer, issue with kitchen sink, broken raucouses, broken doorbell, hole in floor, broken tread on staircase, etc. Had we known Lennar had poor craftsmanship, we would never have purchased this home. Do not recommend this builder.

The sales team and the builder were amazing. I have had very terrible experience with customer service. My doorbell stopped working and it took 2 months before I could get it fixed. I have outstanding repair work, and I have had 2 no call no shows and last time a Manager actually stopped by and promised things will be resolved quickly. I have not heard anything. Part of my door was broken before moving in. It is still broken and no one has come to fix it. Overall, the customer service team are unreliable and don't particularly care about the customer. This aspect has been a terrible and frustrating experience. ... More

The process of buying a house in itself is scary. So you think that buying a newly built home would be better. Wrong. Lennar used the cheapest materials, multiple issues ready. And later we get blamed for the issues so they dont have to fix it. If i could go back I would’ve approached this whole situation very differently, been more assertive with Lennar, and not have accepted things to be “fixed after move in”. What a disappointment. A few months in and already have a list of repairs that I have to pay for. Including changing the new floor which was done terribly but the company thinks they did it all right and Lennar sides with them. Shingles keep flying off. When you have a whole community talking how bad of a job they did, you realize the problem is not you but Lennar itself. ... More

So this is a wonderful area...new homes that are spacious with lots of floors! My partner and I have been here for 6 months and have ran into some issues, like every new home owner does.. some of the people have been very responsive to our queries and others have been less than, We as a community put money into these homes that seem to not require attention from the builders, once the home owner is moved in. We are 32 homes filled with occupants, out of 52 homes supposedly being the total once construction is completed. There is trash left over by the Construction crew, broken glass in the neighborhood. There are nails in areas that are left out from whomever that are dangerous for dogs and kids bit mr ruin cars rolling in and out of the neighborhood! The landscaping crew is ruining the grass and the basic look of the area! I get there is a need to finish this neighborhood and people want to live here...but the builders needs to make it worth wanting to live here! Those are my thoughts. ... More