Lennar Reviews in Baltimore, MD
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What Baltimore Homeowners Have to Say About Lennar.
Read all 164 verified reviews from homeowners that built a new home with Lennar in the Baltimore area. Baltimore homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Baltimore Area
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Customer Reviews
DISAPPOINTED
- Erin M.
- Verified HomeBuyer
- September 24, 2019
- Glen Burnie, MD
The overwhelming defects in our new home and the lack of response to our concerns is heartbreaking. We watched our home being built on a regular basis and pointed out deficiencies and wanted them addressed to no avail. We moved in and are now living a nightmare in trying to resolve workmanship and defective materials. Contractors and Manufacturers are at odds and we are their victim of circumstance. This was to be our final home purchase for our retirement. It is seriously going to kill us first with the anxiety/stress and depression we are experiencing. We've only lived in our Villa for ...
Lennar responded:
Hi Anthony, we are very sorry to hear about the workmanship and other issues you've experienced with your new home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar is Horrible
- Richard T.
- Verified HomeBuyer
- September 24, 2019
- Fallston, MD
I will never recommend to anyone to buy a Lennar home. The quality of the materials (drywall especially) is pathetic. The workmanship is below average. The trustworthiness is a zero (it wasn't an option). After purchasing the home, all Lennar has done is lie to us. Responsive to issues . . . got to be kidding me. Lennar doesn't respond to issues. Lennar is worthless.
Lennar responded:
Hi Richard, we are so sorry to hear about the issues you described with your new home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Landscape and common areas need work
- Anonymous
- Verified HomeBuyer
- September 24, 2019
- Gambrills, MD
During the purchase of our home, we were told the amount of great common areas and amazing landscaping, however after 5 months being we have not seen anything besides so much construction debris even in places where is all built and finished.
Lennar responded:
Thank you for sharing this feedback about your community. We are sorry to hear about the situation you described. Please email us any details for review to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
We are enjoying our new home!
- Anonymous
- Verified HomeBuyer
- August 02, 2019
- Gambrills, MD
I wish we had our own swimming pool, fitness center and clubhouse considering the price we spent on our home. Other than that, we love the layout, however, it would have been nice to have a fireplace and linen closet.
Lennar responded:
Thank you for sharing this feedback about your new home. We appreciate the comments and will make sure that our local team is aware of these suggestions. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
Really cheap materials.
- Armando P.
- Verified HomeBuyer
- July 30, 2019
- Gambrills, MD
We don’t like the quality of the tile job which was done in bathrooms, very uneven, visible damage on tiles and counter tops, cheap shower, ugly design. So we had to take down the whole master bathroom and rebuild it from scratch with new materials. Going to take down the carpets and that cheap hardwood floor which is falling apart already. No sound proof between townhouses, we can hear our neighbors very well.
Lennar responded:
Hi Armando, thank you for providing this feedback on the quality of the materials used in your home. We are sorry that you've had this experience. Please feel free to contact us at corporatecustomercare@lennar.com with any outstanding items needing to be addressed, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 4
No focus on quality
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Gambrills, MD
Quality is lacking from product to people at Lennar. They rush you to sign documents without explaining what you are getting that differs from the model. The sales people are rude and will tell you whatever they need to in order to get you in the house. This company and its people have no integrity.
Lennar responded:
Thank you for sharing your comments about your experience. We are sorry to hear about the difficulties you had. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 2
Great Value - Great Service - Subpar Materials and Craftsmanship
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Gambrills, MD
We love our new home and our new community. We've overall had a good experience with Lennar because they have been responsive to all issues and honored their warranty to the maximum. I would even say they've gone above and beyond to fix issues that have cropped up. Things happen and I realize that. My only complaint is the quality of materials used when building the home and the rushed "botched" jobs that occur as a result of poor materials and a fast paced building environment. Measure twice, cut once doesn't always apply with Lennar. We had issues with our stairs and our floors for the most ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
As soon as you buy the house the problems start
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Glen Burnie, MD
Mistakes all over in what you asked for. . Looks nice until you uncover all the rushed poor workmanship all over the house.. Getting a response to issues is a nightmare with numerous requests needed, supervisors that do not respond, workmen that do not show up, and then you find what is "not covered" you were not told about. Regret purchasing a Lennar home,. .
Lennar responded:
Thank you for sharing your feedback. We are sorry for the issues you have had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - There was dishonesty from salesman and lenders
- Sonia M.
- Verified HomeBuyer
- July 19, 2019
- Harmans, MD
There was dishonesty from salesman and lenders
Lennar responded:
Hi Sonia, thank you for your feedback. We are sorry you had difficulties with your purchase. Please send any additional details to us at corporatecustomercare@lennar.com, so we can follow-up on this matter. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Poor craftsmanship and pride
- chris S.
- Verified HomeBuyer
- July 17, 2019
- Glen Burnie, MD
This is my first home and i must say i am disappointed in the quality of the craftsmanship. I've been in constant contact with Lennar customer service to attempt to set up repair services to fix multiple issues within my new home. Before closing i had to have the roof redone because it was not done correctly the first time. Over all i am not impressed with the quality of the work.
Lennar responded:
Hi Christopher, thank you for sharing your feedback about your new home. We are sorry to hear about the difficulties you've had. Please send any outstanding items to us at corporatecustomercare@lennar.com, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - Very good in everything but I’m still waiting to fix a window
- Jean C.
- Verified HomeBuyer
- July 09, 2019
- Aberdeen, MD
Very good in everything but I’m still waiting to fix a window
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Mostly Positive Experience
- Anonymous
- Verified HomeBuyer
- June 28, 2019
- Glen Burnie, MD
The entire build process was great. Our sales rep kept us informed and although the lot we chose already had begun construction, Lennar allowed us to make several interior changes (floors, counters, and couple other items :) The one item Lennar MUST work on is their Closing procedure. On the day of close for our final walk thru/inspection, there were still 10 people inside working on the home! It is impossible to conduct a walk thru inspection to view potential deficiencies with construction still going on! Lennar should have pushed the Close by a day or two. Lennar robbed us of the new ...
Lennar responded:
Thank you for sharing your comments about the closing experience with your new home. We apologize for the issues you described. We are glad you are enjoying your new home after the initial difficulties. Please feel free to contact us at corporatecustomercare@lennar.com if you have any outstanding items to be addressed. – Lennar Customer Care
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
I like my home, I don't love it.
- Georgia R.
- Verified HomeBuyer
- June 13, 2019
- Glen Burnie, MD
The workmanship of the home could be better. The home is settling really quickly, showing some work that could've been done better. There are no walk-out basements which was not disclosed and no porch or patio out back which also was not disclosed. There is water pouring outside the back of the home constantly and I don't know why. This "new" stuff is not all that great.
Lennar responded:
Hi Georgia, thank you for your comments about your new home. If you will send us the details about the workmanship and any items outstanding, along with your address, to corporatecustomercare@lennar.com, we will review and response to you.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Great House....
- Brian W.
- Verified HomeBuyer
- June 05, 2019
- Glen Burnie, MD
Took a while and some personnel changes to get everything done, but it is all great now..
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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