Lennar Reviews in Washington, VA

Workmanship is quite good for this price range. The folks doing the actual construction were very knowledgeable, helpful, and quite responsive. They get high marks for trying to do everything right. The sales personnel is a different story. We found them to be less than candid in many areas. There is also an apparent lack of communication between Lennar and their subsidiary companies, making the whole purchase process unpleasant.

We were very excited to purchase our new home and initially we were treated that way in the beginning. Once our house began was when we started to have some communication issues. Our building manager had changed hands three times but we were not alerted until we were scheduling our walkthroughs. As a new homebuyer, I would want to know who is the building manager is at all times in case situations arise that need to be brought to their attention. Our sales representative also moved locations halfway through which gave us no one to talk to on site. This again could have been rectified with an email introduction on who we could talk to with issues. We did not receive our weekly updates on a timely manner which left us again in the dark about home progress. It may seem like little things but the communication between Lennar and homebuyer is essential! ... More

I really enjoyed the sales process, David was a total pro and was really responsive to all questions and helped us understand the options and features with each house we looked at. I felt like he was very honest with his advice and opinions and established and maintained a very professional and friendly demeanor with us throughout the process. The Lennar Mortgage experience was fairly painless as well with the exception of the website for uploading documents and such. The IT on the Lennar website needs attention, it doesn't work well and is not user friendly. My specific issue was it would not allow me to log in and would not allow me to reset my password, after numerous attempts over the course of several days, this was finally resolved. Some specific issues we experienced since moving in were the discovery that all of the faucets dispense water at such an angle that it splashes water out of the sink and onto the floor or onto your belly depending on where you are standing. They look nice but are not a great design for the sinks that were installed with them (which cause the splashing). I have replaced most of these already and it is a shame that the plumbers who installed them didn't identify and correct this issue (by using different faucets). The electrical (circuit breaker panel) in my house has been very challenging, popped circuit breakers have been an ongoing issue, specifically with the double ovens and the clothes dryer. We've had electricians out numerous times and also several dryer repairman visits to figure out what was going on. The dryer was popping the circuit breaker and was also found to have been wired incorrectly. They also have done a "max burn" on the ovens to help acclimatize the circuit breaker from what I've been told. The bottom line is this apparently is/was a known issue and should have been resolved prior to closing. And finally, the interior paint in this house was apparently applied while it was very cold which caused it to bubble and appear uneven throughout the home. This was noted during pre-closing walk through (home orientation and also celebration walk) and not corrected, actually many of the discrepancies related to paint that were noted during the walk throughs were not corrected. So overall, not especially impressed by the level of attention to detail and the thoroughness of the trades or post work inspection process. I love the house but I expected more from a brand new construction home than to have all of these issues after I moved in. ... More

It is a great community and I bought the larger unit and the handover was on time and post sales support is fine but Lennar did not disclose it was offering incentives to other folks and my cost was higher than other folks.

In our experience, you have to be diligent about following up on any service requests because they’ll easily be forgotten by the Lennar representatives. It’s best to maintain all records in the form of pictures, emails, and text.

Overall, I love my home and my location. However, I would definitely recommend Lennar tanking a good look into their manufacturers/materials/ vendors/ mortgage company & title company. Also, looking into training their employees and customer care.

Prior to moving in...HOA had issues and still ongoing. Had 2 different building managers in course of new home being built. Overall poor communication.

We love our house… We love the neighborhood… Brad our sales person and Miles the on-site liaison have been awesome… Getting action on our punchlist has dragged on and on

For the most part everything was great. There was some questionable stuff about picking items out which we never had the opportunity to do we were just given one package for our house. Once we moved in the house there was a lot of things that went wrong from plumbing, to electrical, and our drain getting clogged. I don’t know if this is normal since this is my first home I have ever purchased, however it can be frustrating at times especially when trying to get it fixed.

Let me be very clear, I'm very happy with my new home. However, there are several items which could have been addressed in a different way, a better way. We bought our home with an upgraded kitchen. On paper this means only upgraded appliances. Dont make me laugh. When you give me a large kitchen, why do you give me a tiny cook top ( I already replaced the hobbit version of the cook top for a grown up cook top). The kitchen is installed only for show, there is a 3 inch backsplash, so after frying 1 egg, your complete wall is covered with grease spots, which are impossible to clean. Same goes for the sink, al kinds off stains, but no backsplash. The refrigerator stands partly in the living room ( slightly exaggerated), with so much storage room, why make an tiny storage room behind the refrigerator, just make the cut out a little deeper, so the refrigerator is flush with the kitchen cabinets. The garage with minimum isolation, and not latches, come on. We are in 2024, no bathtub in the MASTER bathroom, only a shower ( to be honest, a nice shower). And the cleaning department, my my, I do not know where they learned how to clean, burt it's definately not at school. because it was very dirty (especially in high up places). No attention to details, I had to finish the gaps on the stairs with caulk, I have to admit, the forman told me, that I could call them for any issue, sorry but I should not have to. Within a week one of the smoke detectos started to scream for low battery, but the battery was good....the unit was faulty. I have to admit, it sound pretty negative, but in general we are very positive. and are very happy. The foreman was always very friendly, and helped with items we asked him. ... More

I experienced multiple issues with the workmanship and quality of my newly built home; there were nails in the carpet, the paint job was poor, the garage door was derailed, the entry door from the garage into the home was dented, my electric front door lock was damaged, and the carpet on parts of my staircase was loose.

The experience has been less than stellar. Apparently, I can't mention those things as my last review could not be posted. Things I'm happy with: Appliances, size of bedroom, open floor plan, the people who were helpful during this process. Things I'm not happy with: Still no trash can delivered, a random leak and people who were not so helpful during the process. Overall 3.5 stars.

Loan process was difficult especially when your mortgage type was lowered due to being recently retired.

So-so craftsmen work around the house.

We had a positive experience with buying our house, the sales person was responsive and knowledgeable. We used Lennar Mortgage and Lennar Title, which made our lives easier. The Mortgage Officer was very helpful in the process. Construction on the other hand was a pain. We had to document all of the issues ourselves during several walkthroughs with pictures to make sure everything gets addressed and resolved. However many of the issues were ignored multiple times. They got addressed only after we escalated them to the construction management. Construction didn't commit to the deadlines they set for themselves. The house still has issues, after almost 2 months after closing. ... More

This model house is NOT a model: Workmanship is very poor. However, I might say that the construction manager, Jeff, and his right-hand man, Vidal, have responded to my requests very well.

Lots of issues But takes forever to resolve Our settlement was 8/31/21 but I don’t have a schedule for repairs

Home builder companies have many obstacles that can delay the progress for the required regulations of homes. Builders may take shortcuts in order to meet contract deadlines. Quick homes are built but not completely polished. Homebuyers are dissatisfied that they have to repair or fix items like appliances doors tiles...Builders should thorough check for workable appliances doors leaks cracks prior buyers ownership. Homebuyers stress the importance for interior design being functional and presentable.

A couple of weeks after moving into my home, I began to see that doors would not fully close. Floor boards are loose. And a window is cracked. I've listed these issues in another survey with no response.

I’m sorry to have to leave this comment but we’ve lived in our home for ~6mos and this issue is still as relevant today as it was when we moved in. Our new home was painted with flat paint all over, to include the bathrooms and kitchen. I have never heard of such a thing. I thought Lennar has been building homes for decades and definitely expected this to be a lesson learned many years ago. This is such a negative financial and visual inconvenience. We Can Not practice home maintenance as the walls can not be cleaned up. My husband was a painter for 5 years (residential and commercial) and this was unheard of. This has caused an immediate UNPLANNED financial obligation. I can’t even cook a simple meal without fear of damaging the walls. Finger prints on walls that can not be cleaned. This is very disappointing. At minimum I expect flat paint to be exempt from kitchens and bathrooms. Cluster Mailboxes !?!?!? Why??? The home buyers clearly were left out of this decision. I feel like I live back in an apartment complex 20 years ago. Not to mention, No One mailbox is located in the cluster close to their house. You have to pass 1 or 2 clusters to get to your mail. I’m curious as to why, especially in a neighborhood like this, are we not receiving our mail delivered to the door like all other single family homes. We upgraded our home but downgraded on the amenities..Not happy about stuff like this .... ... More

The home buying process itself was great and Lucas the sales associate was very helpful and engaged throughout the process. However, after moving into our new home, it was like playing cat and mouse game trying to get work orders completed. Even for issues such as gas leak considered emergency took over a week to fix. As I'm writing this review, I had a water leak in my master bedroom 2 weeks ago and a Lennar staff member came to look at it himself and that was the last time I heard from anyone. Called and left message for him last week and called the warranty coordinator last week who said she'll follow up with a call "shortly" but never called back. ... More

While writing contract & Signing it, I clearly mentioned i am buying on my LLC and all parties agreed and signed. Just 5 days before closing, they said, we can not give you on LLC as per Lennar Policy, i need to authorize and title can be on LLC. Since only 5 Days left, i un willingly accepted. But then Just one hour before closing, they said i can't have title on LLC, What ....!!! this is how you guys deal with. Construction Quality: Pros: Good Quality Construction, i appreciate that. Cons: While closing walk through, we did identified minor things, they agreed to fix, but they did not fix. when i asked, since its closed, they had lot of procedure to follow up and the guy who agreed to fix not honoring his words. I wish i could have postponed the closing. ... More

The house is beautiful, no complaints on the looks. My negative is the lennar title company, the representative was in a poor mood and was trying to rush me out from buying my biggest purchase in my life. It’s unfortunate that you have to use their title company or you lose the incentive, so the company knows there is no competition or any incentive of hiring nice people to work there, just left a bad taste in my mouth since that is essentially the last person you interact with.

I’m not happy that I can hear my neighbors through the walls of my townhome. It’s like I’m living my college apartment again. I can hear foot steps, things hit floors, doors closing etc. This tells me that my townhome was either not properly insulated or cheap quality insulation was used. I’ve lived in multiple townhomes, and never had any issues like this. I’m not happy.

Getting customer care to take care of issues is a hassle when it shouldn’t be. The HOA is not the best. The amenities are not usable due to HOA rules and not managing the budget properly. The country should be able to step in and do something. They building all these homes but then after you buy you find out that you can't use the gym u can use the pool except for certain days now. It's just not worth the amount you pay in dues.customer service can be improved all the way around from construction manager to customer care.