Lennar Reviews in Washington, MD

Truth be told I went with Lennar because of all of the in-home design options they offered. After touring the staged homes, it took 3 attempts at getting a home because Lennar's internet sales team and new home sales team were not in sync on new customer appointments, therefore they were selling homes to people who did not have an appointment, even though I scheduled an appointment twice with them . Fast forward, on my third attempt I finally was able to pick my lot, but after doing so they told me the particular home build wasn't available on most of there lots, and the one that was available had been "spec'd" out. Meaning many of the options I wanted in my home (double wall oven, kitchen hood vent) were not available. Despite my reservation, I took the lot because grew tired of waiting for another lot to open up. Lennar finished my home earlier than expected, but the craftmanship and attention to detail was very poor. The crown molding seems did not flow well. The carpet had paint and chemical stains. The paint job was terrible, and I had to blue tape so many areas, and some door jams needed to be addressed. At a point the house rep grew annoyed at myself and realtor who said, " this is the worse I have ever seen." They said they would address all of this one week prior to closing. They addressed some, but not all. They rushed us through the closing process and were very impatient. They promised they would be back to fix the items, but now I am going through hurdles for them to address the drywall and paint. The reason they gave us as to why they wouldn't repaint was that they only address the drywall after one year, when the house has settled. My argument to them was that these were issues prior to my final settlement regardless of what their one year drywall warranty is. Nonetheless, I shouldn't have went to closing without these things being done. My recommendation is that if you are not happy with your home, don't sign or deal with promises because you will have to pull teeth for them to honor it. ... More

From start to finish I feel like we’ve had issues. From paperwork to buy the house to even now closed on it and living it in. Just not at all what we expected

It doesn't appear that the construction team did a quality check/inspection on all the sub-contractor work. Since we moved in this past January, we have had several visits from contractors to repair/finish work that should've been completed before closing. Cracks in windows, unfinished paint jobs, drywall issues. It is very noticeable to see the poor workmanship and lack of quality in how the work was supervised. We were not expecting to have all these issues within the first three months of living in a brand new home.

Sub-par engineering, construction supervision and quality of workmanship. Lack of diligent workmanship is a reflection of the builder's rush to complete home construction without paying attention to detail and pride in work quality. Customer service is wanting and repeated subcontractor visits are required to rectify mistakes/blunders.

In the 5 short months that I have lived in my home I have had to have several contractors back out to fix things that I feel you should not have to fix in less than 5 months. My hardwood floors have a gab that can easily be seen and collects crumbs and other debris that im told is an acceptable gab but looks horrible. And now I have a second location just not as bad as the first. I have an doorway that meets with the ceramic tile that hurts your feet if you step on it that does not get a transition plate due to the house not being DESIGNED with one. Getting the contractors back out to fix things has been an issue in itself. I have had several not show up even though they were scheduled. I have had contractors say they came out but had not. I have had to play Project Manager and provide update and statuses on the work to be done because there has not been much follow up on the jobs the contractor was assigned to do. I have been asked several times to sign off on work that was not done. To find out the customer service POC had no idea of the status. I spent a lot of money on this house and some areas look like I have lived in this house for years. I expected a much better product and experience than I have had with Lennar and that is from start to finish. ... More

My roof is leaking, light switches don't turn on anything, shower glass wall not sealed, air conditioning not cooling upstairs, basement walk out drain not draining well, water coming into basement. New construction needs a quality control staff to test everything in house for working order.

The sales team was helpful and knowledgeable until the contract was signed. After signing their ability to respond to emails and provide answers suddenly disappeared. The construction management team was frequently dismissive about concerns and condescending in their responses. After closing, the entire Lennar team was slow to accept responsibility for workmanship and warranty issues that arose while Lennar was still in possession of the house but were not discoverable until after we moved in. Overall a poor experience with Lennar. The home itself is decent and has met expectations, but recommend regularly documenting in writing conversations with Lennar employees. ... More

To be fair to the builder, my ratings above are based on not having experienced having a production home built for me. I was expecting some interaction with the builder during the construction process: there was effectively none, it was discouraged. I believe to have a better understanding now why that is the case. Lennar does not build the home; one of the many subcontractors do in a very organized, time efficient manner. However, I believe the quality of materials and, particularly, workmanship suffer. The priority for Lennar is to bring the house to closure as soon as possible. The quality of workmanship only matters if the buyer notices a quality issue, which in our case only happened on the penultimate day (during the NHO less than 24 hours prior to close). Again, Lennar does not encourage interaction between builder and buyer. The subcontract Lennar has with the landscaping company is an example of questionable materials (perhaps not materials but seemingly no accountability). A sizable portion of a neighbor's back lawn was not sodded but as it was not noticed prior to close that portion of the lawn remains without sod. In summary, it is too early to determine the 'value' of the home. I worry, however, in not many years to come as the floor boards rattle, the kitchen cabinets deteriorate and inferior quality materials need a refresh / replacement, the answer to the quality question will be 'one star'. ... More

There were several challenges from the very beginning and it took 2 years for Lennar to deliver our home. I can understand that there was a county approval delay and supply chain issues but we didn't have enough transparency through out the process and were left hanging. There were items like soft close toilets mentioned in the data sheet but was not provided and when asked they said they had the right to change and it was a misprint. We got a connected home which is a nice feature although it was in the print, but were told was not available but we ended up getting it. Our neighbors got to select EV charger and we were denied that option. Overall the model of the home is beautiful, but the workman ship and the whole process was very inconsistent and sub standard to say the least. I have bought home before from Toll brothers, Shea and Ryland and the experience with Lennar was my worst out of all. The sales and construction staff tried to do their best but they were just messengers. Lennar didn't focus on building a community at all - there are side walks that do not join - so if you walk in the neighborhood you have to jump in to a ditch before you can get back to the side walk of the perpendicular road, there is not one play area for the kids. I have seen smaller communities built better. ... More

Poor Workmanship/materials drown out the great customer service. Elina (sales agent) was fantastic, upfront, overly accommodating, and honest. However, I feel like I bought a used house and paid new house pricing. Simple things such as light switches not aligning, cracked/ damaged tile used, tile alignment causes overhangs. I could already see drywall screws through mud and paint, chipped light fixtures, terrible caulking jobs. The list goes on and on. I am not happy with my purchase, and I made this clear to Lennar in other surveys. I am hoping they redeem themselves in the 1 year fix. Do yourself a favor, if you buy Lennar, stay on top of them and do not sign until you have checked over everything. Do not trust that they will fix the items in your walk through blue tape session, actually inspect before signing off. Also a note about soundproofing, which I was warned it will not be soundproof. I hear my neighbor vacuum, and I hear them pull chairs out to sit down. I hear every footstep above my bedroom at night. Just be aware, that it's not much better than an apartment complex ... More

1. Seller did not allow me to buy a home without signing Solar roof agreement. I was left with only two options, buy or sign for 20/20 plan. 20/20 plan is a hoax. ”First 20” indicates that it is a 20 year agreement. “Second 20” indicates 20% reduction in price per unit solar energy consumed from roof. In fact, instead of getting benefit, I am paying ~30% more per unit as compared to local grid. Furthermore, Solar billing is weird. They do not provide details of solar energy consumed but they charge for consumption. In other words, I am paying twice on solar energy I consumed (to local grid as well as Solar company). It seems Solar software/hardware is defective. So far, they are not able to provide details of consumption but send regularly bill with unit price ~30% more than the local grid. I am still waiting for answers from Solar. 2. Quality materials are not used for construction. For example: Patio-door outer-dark-brown-border material is detaching from outer wall. 3. They did not install many items described in the plan. It is hard to follow-up with the company. They gave home without really completing the home. 3. Many staff members are not trust worthy! It costed me a lot for trusting some of the staff here. ... More

My closing day was, to say the least, pretty unenjoyable. I arrived at the Lennar office and was greeted by the notary agent. Upon completion of signing my documents, I was given my keys and shown the door to leave. I imagined as a first time homebuyer with a company that’s been around for some time, there would be a more memorable experience for clients, wether a first or tenth time homebuyer. Needles to say I am very uncertain if I would use or suggest going with Lennar in the future.

So far my upstairs HVAC system did not initially work properly due to a bad fuse and I current have a large wet spot in my ceiling in the mud room. The paint job throughout the home is poor and I see paint on the carpet throughout my home The basement does not get warm even when the thermostat is set to 76F. The Caulking around toilets and bathtubs is dirty and messy.

Materials were decent for this price point, but the quality of workmanship was sloppy in many places - unfortunately common in mass-produced homes in this area. There were quite a few things I had to fix on my own after moving in. The builder, warranty team, and trade partners are very slow to respond to issues. The only issue that was addressed in a timely manner was a gas leak due to the stove not being installed properly. Even then, it was a pain to reach a customer care rep and the plumbing company rep. Sales team was friendly and knowledgeable. Lennar Title rep was unresponsive and unable to be reached on my closing day and caused a delay (my realtor and settlement attorney both said that was very typical of her). ... More

I the space and the layout of the house. I hate the quality of the workmanship, from the paint work to the interior door (all of them rattle), and the loose downspouts that drive me crazy at night time, the creaking floor and falling recess lights those are few examples of the list of disappointment. We did have a good experience with our sells person.

It is annoying that the board between the bedroom and the bathrooms has a high metal piece as the divider and allows for people to stub their toes and even though the inspector stated that needed to be fixed the builder brushed it off and stated thats how lennar has us do it. Even though the title should be even with that piece. Also the doors are all to low to the ground so you can't even have rugs in your bathrooms. The paint that is used seems cheap and you can see every fingerprint on the walls. Closing was the worst experience and such a hassle. Closing was too far away and not accommodating to anyone. ... More

Poor Customer Service and some features of the home not well though out

I’ve been terribly disappointed in the build quality of this house overall. The whole house feels rushed. The garage was left in terrible shape. The drywall tape isn’t fully secured to the wall. They used mud to cover big gaps around light fixtures, windows, and calk around door panels. The furnace was labeled incorrectly in the fuse panel, which was discovered because it kept blowing the fuse. When the electrician came to fix it he looked at the furnace and found it was wired incorrectly. Wires weren’t tightened down causing the power to arc, and trip the fuse. There is a full size wood nail sticking out through my stairs about 1.5 inches. The lamp post wasn’t completely installed, and tightened down. There was a bad electrical socket installed in the kitchen causing a loss of power to other sockets. The problem is the bad socket was covered with drywall so no one even knew it was there. The airflow on the furnace was marked the wrong direction so for 2 months I had the filters installed backwards. I’m pretty sure a light in the hallway is wired to the incorrect switch. I’ve been here for just over 2 months and every week there is a new discovery of a problem caused by poor craftsmanship. Big regrets buying this overpriced house. ... More

It was so stressful and so frustrating experience buying a home with Lennar. I’m not sure it’s in this area itself or from others areas too. I had experienced a lot of hidden things and responses from teams are horrible and construction is not good as other builders. I did mistake buying this home please don’t fall in the trap! No parking HOA sucks there won’t be any follow up in the issues you raised and no one cares once you buy home!!! Again I will take complete responsibility of my mistake which I have done in my life and if anyone read this don’t just look at the brand. Also club house will be ready by 2023 still pay fees for it lol. Think before you buy from metro walk by Lennar. ... More

I had an amazing experience with the salesperson and the Mortgage company when buying my home but the quality and craftsmanship of the home is very poor. I have had nothing but issues since the purchase of the home. the major issues I have is water getting into my homes from the roof and window. this has been an ongoing issue that I thought was fix but as of today with the rain, I found out its not. I am totally frustrated and can't seem to get in contact with anyone high up in the company. I would not recommend the purchase of a lennar home.

Floorboards don’t meet edge to edge. Carpets have staples popping out and not secure to the floors, drywall and paint left on and in between floor boards, paint on every baseboard of every entryway, shower tiles uneven, no grout sealant in showers, overuse and build-up of caulk, crown is cracked from top to bottom, line work from wall to crown to ceiling is uneven and spotty -ranging from not meeting to edge to crossing over onto the crown, paint on tile edges, center island ought to have sensibly been measured to a single top rather than molding two pieces together at what apparently was the end of a mis-measurement. I could go on, but you get my gist. ... More

The craftsmanship is very poor and when I brought it up during the walkthrough they made it seem like it was normal. When at the office to sign closing documents the lady was so rude and felt very rushed. She didn't even introduce herself.

Lennar has great potential however unfortunately my experience has been subpar and least satisfactory. The workmanship is not great and customer service needs a ton of work. As a millennial I can appreciate Lennar moving towards a “one stop shop” approach, as that did make things simpler in the home buying process. However, there a still lot of areas that need work for a streamlined process to succeed and Lennar does not have that. For that reason I have not and will not recommend them as a builder. I would not trust them with another new build in the future.

I was so excited about purchasing a home with Lennar but unfortunately my excitement was short lived once I signed my settlement and received the keys to my new townhouse. Immediately I noticed the poor craftsmanship of my new build it was like the builder rushed putting the house together. There were noticeable errors and issues throughout my home that I’m still working with customer care to fix (which is a nightmare within itself). I reached out to the builder to address the issues and we scheduled a time to do a walk through inspection of my home and he never showed up for the appointment nor did he reach out to let me know that he couldn’t make it or to reschedule. I can’t believe the unprofessionalism of the builder. I should’ve known that this process would be a nightmare once I was misled by the builder about the size of my lot and the backyard which is a lot smaller than what was originally told to me. Another issue I had was with the Lennar title team, somehow my home insurance was not included in my closing cost like it was suppose to be so I had to scramble to make sure that a payment was made so my policy would not be canceled. My loan officer was great but the negligence of the Lennar title team is baffling. I wish I would’ve did my due diligence before purchasing with this development. This is my first home and I’m just disappointed with this entire experience. ... More

The worst materials used, drywall and flooring…clearly emphasized on plug n play model for profit. Flooring has no proper insulation…4 months in and still waiting for repair to damages. LENNAR is terrible. I am looking forward to selling as home appreciate. I will never ever go with Lennar again. Took 3 months to finally get garbage receptacles, however it’s been 5 weeks since trash pickup, I still haven’t gotten my trash picked up and have escalated. HOA should be covering this and I sure am paying 2 HOA’s..at a loss right now and super frustrated. I also almost forgot about the misinformation initially with regards to internet and that whole ordeal….the list goes on and on and on…. ... More