Lennar Reviews in Washington, MD

I commissioned the construction of an Ashton model single-family home in the Shenandoah Springs Community. I am a Structural Engineer and have worked as a General Contractor my entire career. So my review will be performed through this lens. SALES: Very eager to make the sale and then all communications ceased. They requested $10,000 made in two payments as a deposit to hold the lot and begin construction. I paid the first $5,000 and then I had to complain to receive the payment link for the second $5,000 payment which almost put me in default of contract and would allow Lennar to seize my initial $5,000. I suspect this deception was done on purpose. CONSTRUCTION: When the lot was finally released for construction to begin, I was assigned a Superintendent who was wholly uncommunicative in regard to defective foundation work I observed shortly after the concrete pour. He then left the company due to medical problems and a new Superintendent was assigned. I had to conduct weekly inspections of the jobsite to stay on top of numerous defects in materials and workmanship that made its way into my structure: Holes punched in the framing wall, numerous core drill holes in the subfloor where they turned their plumber loose with a crack pipe and a hole saw instead of a measuring tape and drawings with measurements, a plumbing rough-in for the basement concrete slab that was not laid-out correctly which I had to insist upon correcting since they charged me an additional $10,000 for it, and one of the structural support members which acts as a column to hold up the structural beam and lintel was completely cut-away to install the stair landing support joist (jeopardizing the integrity of the structure itself). During the final walkthrough inspection and punch-list, I was assigned a trainee that did not use common industry standard descriptions for materials and remediation of defects for the punch list. On the Exterior of the house, the Vinyl Siding Subcontractor was completely incompetent and affixed the top of the vinyl siding run that comprised the finished facade of my structure incorrectly with finishing nails through the vinyl itself. This caused the vinyl siding to begin cracking, buckling, and warping. I made several complaints as I know the proper way to install a vinyl siding cladding system, and I was sent a man by the name of Todd with Lennar who attempted to outright lie to my face that the shotty installation was acceptable. When he discovered I was a structural engineer who had a full set of Contract Drawings for the home, and after a series of twelve complaints via email, phone, and text message where I had to physically provide their installer with vinyl siding installation instructions, a link to the missing hardware piece, and a "How to Install Vinyl Siding" instructional video, the attempts to lie and to cover up completely defective, lazy work was resolved. The vinyl siding installer left ladder marks on my finish trim and refused to clean them back to their original condition. Sod for the lawn was also laid far outside of the recommended ambient temperature of 75 degrees Fahrenheit as it was 103 degrees during a June heat wave and numerous portions of the lawn failed to take root within two weeks of daily watering. I am still awaiting replacement of defective sod as of the time of this review two months after closing. MATERIALS: This is a production builder that is publicly traded on Wall Street. They purchase the cheapest materials imaginable. Drywall is essentially Paper-Mache and will dent if you breathe on it too directly. The Paint is flat and cheap. It marks almost immediately with the slightest brush against it and attempting to wash the mark from the wall leads to removal of the cheap paint and damage of the thin drywall below. Concrete for the foundation is not poured and finished correctly. It is poured as quick as possible and finished as little as possible. This led to numerous defects such as "Bug Holes" where the tiny air bubbles are not vibrated out of the concrete leaving tiny voids throughout the walls and slabs, shrinkage which led to cracking along structural joints and finished surfaces, "Honeycomb" which is where the concrete mixture fails to mix together correctly leaving huge voids and parts of the concrete that can be removed by hand, and general carelessness after the placement which marred several smooth-steel trowel finished surfaces. It was very apparent that the Construction Managers for Lennar seldom walk the active jobsites and allow their disinterested subcontractors to run the entire job without accountability throughout their portion of the construction process. ... More

I’m a first-time homeowner. What should have been the best day of my life was anything but! Lennar won’t work with its customers to accommodate their work schedules. I not only MISSED my closing but I also received NO home orientation and as a result know absolutely nothing about my house. If I could do it all over again I would never have bought a home from Lennar.

Great staff who are helpful to provide details of the area and community. Ver knowledgeable and welcoming.

I had a very good experience with Jeff, he walked me through my new home and he went over the fuse box, the utility room and other important features of the home.

DO NoT trust people word. If it is not written in paper, do not sign based on their words.

Very easy to work with Lennar realator and the mgtm team that did the final punch list of items to be done before closing.

Everyone from the sales consultant to the closing agent, was thorough and knowledgeable. The process was smooth and swift. If ever something was misunderstood or there may have been a little glitch (nothing is perfect) it was handled quickly.

I was sold one thing the day of the contract and delivered another on closing day. Walls and ceiling look like waves. Unfinished walls and poor customer service.over 2 months after closing no solutions or repairs.

The LENNAR homebuyers experience was overall very good. The quality of materials used and responsiveness has been excellent. Our concern was an unexpected delay in the closing date and the lack of notification of the scheduling for the celebration tour of the home. A person in training accompanied us on the tour and we were not notified who would be meeting with in advance. Als a suggestion, it would be helpful to have the names and number of technicians/staff expected at your home prior to the repair. Overall, we love our home and thank LENNAR for their excellent quality home and customer service. ... More

Ken helped us with any issues we had and he was very responsive and helpful.

I really appreciate the help of Lennar customer care.Despite of some drawbacks, my experience with this builder has been positive.

I experienced multiple issues with the workmanship and quality of my newly built home; there were nails in the carpet, the paint job was poor, the garage door was derailed, the entry door from the garage into the home was dented, my electric front door lock was damaged, and the carpet on parts of my staircase was loose.

Unfortunately my Lennar rep was moved to another community and I didn’t have the onsite assistance I needed at times. Therefore I did not get to walk through my house until it was almost done.

We recently purchased a home through Lennar, and our experience was nothing short of amazing. From the very beginning, they provided us with excellent guidance and support, making the entire process seamless. Even after we closed on the house, they continued to check in on us, ensuring our transition was smooth. What impressed us the most was their genuine care for our well-being. Our kids are thrilled with our new home, and we couldn’t be happier. Thank you, Lennar, for going above and beyond to make our dream a reality

Great home buying experience

lenders dishonest and delayed, loss of income, horrible finished product, cheap and fast, nics chaulk, dry wall, carpet, worst experience start to now. will do everything possible forever to help others avoid the pain and stress.

I recently purchased a home in sycamore ridge, Lennar totally helped me to through this process, It is so smooth and clean process

Straight forward purchase with no surprises. No big issues with construction quality so far after six weeks. Would have preferred to see incentives not tied or not fully tied to use of Lennar affiliate companies. Lennar customer service exceeded expectations.

I really enjoyed the sales process, David was a total pro and was really responsive to all questions and helped us understand the options and features with each house we looked at. I felt like he was very honest with his advice and opinions and established and maintained a very professional and friendly demeanor with us throughout the process. The Lennar Mortgage experience was fairly painless as well with the exception of the website for uploading documents and such. The IT on the Lennar website needs attention, it doesn't work well and is not user friendly. My specific issue was it would not allow me to log in and would not allow me to reset my password, after numerous attempts over the course of several days, this was finally resolved. Some specific issues we experienced since moving in were the discovery that all of the faucets dispense water at such an angle that it splashes water out of the sink and onto the floor or onto your belly depending on where you are standing. They look nice but are not a great design for the sinks that were installed with them (which cause the splashing). I have replaced most of these already and it is a shame that the plumbers who installed them didn't identify and correct this issue (by using different faucets). The electrical (circuit breaker panel) in my house has been very challenging, popped circuit breakers have been an ongoing issue, specifically with the double ovens and the clothes dryer. We've had electricians out numerous times and also several dryer repairman visits to figure out what was going on. The dryer was popping the circuit breaker and was also found to have been wired incorrectly. They also have done a "max burn" on the ovens to help acclimatize the circuit breaker from what I've been told. The bottom line is this apparently is/was a known issue and should have been resolved prior to closing. And finally, the interior paint in this house was apparently applied while it was very cold which caused it to bubble and appear uneven throughout the home. This was noted during pre-closing walk through (home orientation and also celebration walk) and not corrected, actually many of the discrepancies related to paint that were noted during the walk throughs were not corrected. So overall, not especially impressed by the level of attention to detail and the thoroughness of the trades or post work inspection process. I love the house but I expected more from a brand new construction home than to have all of these issues after I moved in. ... More

The entire process from start to finish was very smooth. Lennar Homes are the most beautiful homes! I love my finishes and how spacious every area of my house is, plus it's a beautiful neighborhood. I will recommended home buying experience with Lennar.

Make sure all the issues are cover before you sign any documents, once you sign it will take a miracle to get something done when you want it I’m still waiting for answers on several issues

We got sucked into using Lennar's lender for money towards closing. If the housing market wasn't so tight right now we would have backed out after dealing with the lender Jennifer. She was unresponsive, unprofessional & lacked knowledge required to do her job. It was a terrible first time homebuying experience. If you can avoid this, go with Lennar, if not stay clear.

I never received a New Home Orientation. I never received a pre drywall orientation. The property was poorly constructed! Each day I’m discovering new issues and needed repairs in the house. I was so excited about purchasing a brand new home, which turned out to be a huge disappointment!

The homebuying experience was very easy and effortless. Since moving, the Lennar team has been quick to respond to any issue we have or work order we put in.

This is my second home that I have built with Lennar. The houses they build are built well and to code. This house will last me the rest of my life and will be past down to my children. The experience of being able to see my house being built from the ground up was an amazing experience and the crews who built it know their jobs and do it well. I would highly recommend Lennar to anyone and everyone. Every contact that I had through the process from Lennar rep, to the job foreman to the crew were wonderful to work with. They were responsive and professional and always looked after my best interest. They built my forever home. I am thankful for them all. ... More