Lennar Reviews in Minneapolis St. Paul, MN

I chose Lennar because of their reputation and floorplan. I am however disappointed in some of the workmanship that is sloppy. Their customer service department is unapproachable except by email. There is no one who could answer a quick question or refer a client to documentation regarding an issue.

Over all I am disappointed with the experience so far. There has been little to no communication regarding the outstanding items. Many of our neighbors are all so frustrated with the lack of progress and communication. There seems to be more emphasis on starting a home than finishing it. There is garbage all over from construction, I was picking it up but after several black trash bags a week I am done picking up after the construction crews. We (us and neighbors) are very concerned about how the area will look when and if they get it complete.

Not sure price to high for the house 2 car garage construction materials to build the house are not perfect, basement very dirty when I moved in and will see what happens next

I know you guys work with different contractors, but it's clear that the builders cut corners and it's up to the buyers to "catch things" that were missed. For example, our carpet throughout the whole house is lumpy with peaks and valleys in every room. However, we love the floor plan, the house itself and are happy to be here. We just have to be "on top of everything" inside and outside the house. It's not a relaxing experience, instead we are the foreman after we move in. Issues have been addressed hit and miss with workers coming at unscheduled times and whenever they can. I work from home so I can make this work, but it's not organized or planned. The yard needs additional work and it was rushed. We are now having to go back and address various issues inside and outside the house. ... More

They do not provide enough information about the home prior to signing PA. Once PA is signed nothing can be changed and we had no idea.

There were items to be fixed after closing but haven't fixed even after 4 months of closing.

We love our neighborhood and our home overall is great. The signing of our contract was great but we have very little follow up after that. The only updates that we received were after we had to ask for. Now that we have moved in, we cannot get help with any outstanding issues. Very frustrating. I would say that this had solely to do with our sales consultant and not Lennar as a whole.

The quality of materials is compromised. Water heater consumes more energy. Electrician said to me, he wonders why they used this water heater.

We really like the layout of our house, and have a beautiful kitchen. Some issues we do have with the home is due the quality of material and labor, for instance the paint chips/scratches too easily on the woodwork and walls. We have noticed a bit of careless trade work but we aren't sure if it is due to shortage of labor in the trades?

Very unpleased with how things turned out for what we paid. After close it became evident the craftsmanship in the molding in the “Designer Plus” package, the drywall work, and painting was not what I expected for the price we paid for the home. It’s evident Lennar is focused on turning and closing homes quickly and letting many of the details go by the wayside. If I could do it over again- I would pay more money for a smaller builder who cares about more than a buck.

Seller doesn’t care about you the second paperwork is signed. Lender is not very clear about the closing process. Triple and quadruple check the loan paperwork because there potentially are many mistakes in it that you will make decisions based upon then they change it and blame you for not noticing. They love to mention the purchase agreement you signed so make sure that is perfect before you sign. Over priced for the quality of the craftsmanship. Sod is put in haphazardly with many gaps. House was not very clean when turned over to me. Warranty is nice but it’s a negotiation when you make a claim. Ultimately the work gets done but there is a definite attempt to avoid it from lennar. ... More

I expected the overall buying process to be easier when using all Lennar companies (builder, lender, insurer, etc), but that was not the case. Home build quality is good but not great - needed tradesmen out to the house twice to correct issues within the first month.

Miller Brothers and BNR both do half-crocked work. Miller Brothers break fiber optic cables and home owners are left to get the problem fixed. . They don’t care what they break and Lennar doesn’t help with getting the cable repaired. BNR puts sprinkler heads in our yard that belong to our neighbors and also puts the heads right on the property line. Told the construction manager we were putting up a fence on the property line so they knew not to put the sprinkler heads on the property line, but did it anyway. Construction managers are unresponsive to community members complaints. Overall, the landscaping has been a cruddy experience. Told in June the landscaping was going to start, didn’t go in until August. Perhaps Lennar need to rethink who they contract out for grading yards as well as the irrigation systems. Very incompetent people. North Metro was the best, but they, too, added sod where we had it flagged off. Lennar needs to do better. Seems that once Lennar has their money, they don’t care about the home owners. I would rate the construction managers, Miller Brothers and BNR a 1 for very poor communication and workmanship. ... More

Good house but good finishing and after service is a problem.

Great project manager. Not impressed with sales person on my account. Sub contractors were hit or miss on workmanship

We had a nightmare moving to our new Lennar home in Rosemount. We had several issues with most of the appliances(Refrigerator, Cooking range, Dishwasher) doors, weather strips. We had service personals at home every other day for a month to fix issues. New home consultant helped us escalating issues and replacing defective appliances. Warranty support representative addressed most of the issues on time.

Get ready for delay and frustration. Priority is given to inventory homes.

It was exciting watching our house be built.

Cheap materials & very low quality of workmanship!

Average…..most things fine, others great, some poor

Once the papers were signed, Lennar became difficult to get ahold of with issues.

The layout of the home is very nice as is the exterior, However, some materials used on the interior are very cheap. The carpet is very thin and padding is lumpy. There were lots of paint touch ups needed, which Lennar has been very responsive to correct. We discover new cracks or nail pops every now and then, which we know will be repaired by Lennar, but it's still disheartening. Gutters were not included, which caused serious icing issues during winter.

Quality is cheap and house is price too high. Everything is definitely minimum standard only.

The exterior siding and trims are not good quality as well as the cabinets and doors are cheap and low quality.

We liked the model, the location and the floor plan. Our buying experience was awful.