Lennar Reviews in Minneapolis St. Paul, MN

Nice home, but terrible service.

The neighborhood project manager was a 10 but the rest of the process was average. I realize we are dealing with Covid so I can look past the delays. However, I was disappointed with lack of options. I also think every house in the neighborhood looks the same. There is no variety of color or style. It makes it look cheap. We need more brick, stone, hardy board, richer colors to make it pop and not make our neighbors looks dated

There were items to be fixed after closing but haven't fixed even after 4 months of closing.

We love our neighborhood and our home overall is great. The signing of our contract was great but we have very little follow up after that. The only updates that we received were after we had to ask for. Now that we have moved in, we cannot get help with any outstanding issues. Very frustrating. I would say that this had solely to do with our sales consultant and not Lennar as a whole.

I wish the sales associate would have spent more time going over all options. There are things that looking back I would have done a few more options. Also the quality of workmanship on the house is subpar at best. I worked in the construction field for close to 20 years and would never have left a finished project look the way it did. You may want to take a look at the subcontractors you use and their quality control. If I could redo this whole buying process I probably wouldn't have used Lennar. The only good thing I have experienced is helpfulness of your customer care representative for my area. Nick has been absolutely amazing with helping me get things fixed on my house. ... More

The quality of materials is compromised. Water heater consumes more energy. Electrician said to me, he wonders why they used this water heater.

Builder charge you more than others for the same kind of house in the neighborhood. Amenities like gym, swimming pool etc are missing. You have to tak permission even to plant trees/flowers. Water sprinkler missing. Blinds missing. Kitchen drawer bar missing. Patio mosquito net missing. Washer and dryer missing.

Twice there was a punchlist and none of the items got addressed. Still are not taking care of. Can’t get a hold of anybody.

The quality of work man ship inside the house was bad. Things that should be replaced was fixed and the imperfections can still be seen. No deals or proper discounts was given.

We had 2 major issues, water heater not working with outside temperature about 60 degrees, AC not working with outside temperature 95 degrees. We had to take cold showers for 4 days. We had to live in 90+ temperatures without AC. We had to escalate to get anything done. Both of the above are emergencies but not for Lennar

They make it seem like it will be awesome and “everything is included” but as soon as you sign the contract they become less and less responsive. We’ve had numerous issues that need to be addressed. Have 3 open service requests right now. Upon closer review after move-in we’ve noticed some corners have been cut and cheaper materials used. No closing/welcome home gifts like we’ve gotten from previous realtors. Lennar mortgage sold our loan right away but all the paperwork wasn’t turned into the new mortgage company in time so we still don’t have an account number to pay our first mortgage payment that is due today ... More

Your title companies is very uncooperative and not very helpful

Up to moving in was fine! I’m really not impressed with the construction manager Dave. He arrogant and condescending. When I did my pre move in I came with my kids because they were excited. He looked disappointed and told them to go upstairs while we did it without asking me. That was very rude. I called him because my water dispenser in my fridge is spraying everywhere and I said I’m not sure I can fix it, he stated if I can’t you can’t. That was strike 2. Then he parked in the middle of the road in front of my driveway of the home I just purchased to talk to a worker knowing I was waiting and showed no courtesy of pulling off to the side. If he or they were working on something, that would’ve been fine but they clearly weren’t and just talking, he can pull off to the side of the road to do that. I just let him talk because I can easily google anything he is saying. I think he is doing a very poor job and shows no respect to the homeowners here. I have issues with my home and don’t want to even deal with him! I think he can use some training and knowledge that talking to homeowners is different than talking to the workers onsite. ... More

Hire an independent inspector prior to closing to avoid the long delays on items discovered after closing. Note that you sign away some warranty coverage required by state to you disadvantage and to Lennar's advantage.

I thought it was the right think to do to move into a new Lennar home. I bought a model that had been finished. I do appreciate the finishes in this price range and the layout and design. I had the home inspected. They resolved a couple items found on inspection including an outlet that should have been GCFI, but was not. However, since taking ownership, I have been finding defects in the home. Fiber Internet built into the home that didn't work. Crusty carpet where something had been spilled and a dent in the bathroom vinyl planking I discovered before moving in. A bathroom sink plumbed backwards between hot and cold and shoddy painting in places. I can't make any warranty claims until 90 days. Noisy neighboors despite the sales pitch about their build. In Lennar's defense, all their paperwork contained language that noise travelers between shared walls. I should not have brushed that off and should have heeded that warning. And this weekend, while it's 6 degrees outside, my furnace is barely functioning and it's 61 degrees in the house. The emergency call to the HVAC company resulted in being told that the venting pipes aren't right in the attic but they can't fix until next week. The inspector did not see this because Lennar seals the attic opening and he couldn't go up there. I now know why. Less than two months in and I realize the mistake I made. ... More

Very unpleased with how things turned out for what we paid. After close it became evident the craftsmanship in the molding in the “Designer Plus” package, the drywall work, and painting was not what I expected for the price we paid for the home. It’s evident Lennar is focused on turning and closing homes quickly and letting many of the details go by the wayside. If I could do it over again- I would pay more money for a smaller builder who cares about more than a buck.

We liked the model, the location and the floor plan. Our buying experience was awful.

I went through a realtor which was a BIG mistake. Because of doing this I did not get to pick any countertops ,fixtures and flooring. I also did not find out anything about the neighborhood like are there going to be ant parks for children,dogs and for everyone to sit in and meet other people in the neighborhood. Also I would have found out that gutters are not put on in the back of your townhome and neither is a patio and to put one in can be quite an issue with the association here.

We had issues with 3 appliances, had to reach out multiple times to get anything done. We have not had a mailbox available for over 2 months and still do not.

Lack of Attention To Detail and Cheap Materials

Experience with Lennar a 3 rating and that’s being generous.

Seller doesn’t care about you the second paperwork is signed. Lender is not very clear about the closing process. Triple and quadruple check the loan paperwork because there potentially are many mistakes in it that you will make decisions based upon then they change it and blame you for not noticing. They love to mention the purchase agreement you signed so make sure that is perfect before you sign. Over priced for the quality of the craftsmanship. Sod is put in haphazardly with many gaps. House was not very clean when turned over to me. Warranty is nice but it’s a negotiation when you make a claim. Ultimately the work gets done but there is a definite attempt to avoid it from lennar. ... More

Though the overall buying experience was ok, there are poor quality workmanship including a big chip of wood lost in the main door near the lock. Shocked how a big builder like Lennar could miss such basic quality checks.

Concrete sidewalk poured 2 hours before heavy rain. Sod not staked down and all moved during rain. Dead tree planted in backyard. Ants everywhere inside. No one from Lennar cares to make it right.

Here are the list of issues we noticed within a month. 1. Sump pump outlet is not clued and after first rain, water leaked in basement. 2. Patio door and net are not installed properly. Even after fixing it, it is not smooth to open and close. 3. There is no power outlet is island. 4. 4 door having opening and closing issues. It is hard and giving sound when opening and closing. My kid is having trouble to open bathroom in living floor and we have to stay outside every time. 5. The walkway between main door and driveway is not in same level of driveway which makes kids to fell every time. This might be bigger problem in winter :( ... More